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Plantronics APP-5 Polycom IP Wireless Headset EHS *DISCONTINUED*

Plantronics APP-5 Polycom IP Wireless Headset EHS *DISCONTINUED*

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Manufacturer :  Poly
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    Non-Returnable Items (Manufacturer Policy)

    Please note that the following items cannot be returned due to manufacturer policies:

    • Accessories & Replacement Parts – such as ear cushions, headbands, and similar components.
    • Batteries – including batteries for headsets and adapters.
    • Video Solutions – all video devices are non-returnable, including products such as Panacast 50 and Teams Room Systems.
    • Custom or Specialized Items – including SHR headsets, CA22 PTT, Jabra GSA PTT headsets, and ClearOne conference systems.

    We recommend confirming compatibility and requirements before placing your order. If you need help choosing the right product, our team will be happy to assist.

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Description

*Discontinued* by Plantronics

Plantronics APP-5 Polycom Headset Hookswitch Control (HHC) with Plantronics wireless headsets (Plantronics CS50, Plantronics CS55 , Plantronics CS70, Plantronics CS70N , Plantronics CS351, CS351N, CS361, CS361N , 510S, 510SL) transforms your Polycom Unified IP phone experience through remote answer/end and ring alert. It is compatible with the following Polycom IP Phone models: IP 320*, IP 321*, IP 330*, IP 331*, IP 335, IP 430, IP 450, IP 550, IP 560, IP 650, IP 670, VVX300, VVX310, VVX 400, VVX410, VVX500, VVX, 600, VVX1500

note: If you have a Plantronics Savi (or CS500 series) wireless headset, you need Plantronics APP-50 instead

Note: Requires SIP application 3.1.0 Rev C or higher and BootROM 4.1.0 or later.

*The 320/321 and 330/331 require a 2.5mm to RJ-9 adapter available from Polycom (part# 2200-11095-002)

It's also compatible with following Digium Phones:

  • D40
  • D50
  • D70

Key Features:

  • Supports Plantronics CS50, CS55, CS70N, CS351N, CS361N wireless headsets systems, and Plantronics Voyager 510S Bluetooth headset system
  • Enables remote ring alert and call answer/end capability on your Plantronics wireless headset, allowing you to move freely throughout the office without missing a call
  • Eliminates the need for Plantronics HL10 handset lifter
  • Once connected, the HHC will send a ringer alert signal to the headset anytime the phone rings, anywhere within a headset's wireless range
  • Upon hearing the signal, the headset wearer presses the call control talk button on the headset to answer the call remotely
  • To end a call, press the call control button on the headset - the phone will go off and on-hook electronically

note: Do not order this adapter if your phone is not listed

For more information see Plantronics APP-5 datasheet, Polycom EHS Guide and Plantronics APP-5 quick start guide

Plantroincs APP-5

Plantronics APP-5 Installation/Troubleshooting Notes:

Phone Settings

Set the headset mode on your phone to "Plantronics Mode" before connecting your Plantronics headset system to your phone. To do so,

  1. Press Menu.
  2. Select Settings > Basic > Preferences > Headset > Analog Headset.
  3. Select Plantronics Mode, and then press Select.

If your caller reports an echo, the phone’s echo cancellation feature can be enabled by:

  1. Press Menu.
  2. Select Settings > Basic > Preferences > Headset > Echo Cancellation > Enabled.

Or contact your IT support team to change the phone sig.ctg configuration file as follows:

  • voice . aec . hd . enable = 1
  • voice . aes . hd . enable = 1

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