{"title":"Plantronics EncorePro Headsets","description":"\u003ch2\u003eWhich Plantronics EncorePro to Choose\u003c\/h2\u003e\n\u003cp\u003eFor most call centers the Plantronics EncorePro HW510 for one ear or the HW520 for two is the right buy, and the HW540 is the most versatile, with three ways to wear it.\u003c\/p\u003e\n\u003cp\u003eEvery QD model needs a bottom cable or an MDA524 amplifier to reach a desk phone. The USB models plug straight into a computer.\u003c\/p\u003e\n\n\u003cdiv data-zone=\"below-products\"\u003e\u003c\/div\u003e\n\n\u003ch2\u003ePlantronics EncorePro Models by Connection\u003c\/h2\u003e\n\u003cfigure class=\"hsp-table\" data-hsp-best=\"\" data-hsp-layout=\"stack\" role=\"group\" tabindex=\"0\"\u003e\u003cfigcaption class=\"hsp-table__title\"\u003eThe EncorePro lineup\u003c\/figcaption\u003e\n\u003ctable\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003eLine\u003c\/th\u003e\n\u003cth\u003eConnects to\u003c\/th\u003e\n\u003cth\u003eModels\u003c\/th\u003e\n\u003cth\u003ePick it if\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eHW 500 series\u003c\/td\u003e\n\u003ctd\u003eDesk phone, QD cable\u003c\/td\u003e\n\u003ctd\u003eHW510, HW520, HW530, HW540\u003c\/td\u003e\n\u003ctd\u003eYou want the everyday call-center workhorse\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eHW 700 series\u003c\/td\u003e\n\u003ctd\u003eDesk phone, QD cable\u003c\/td\u003e\n\u003ctd\u003eHW710, HW720\u003c\/td\u003e\n\u003ctd\u003eAgents wear it all day and want premium comfort\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eDigital D series\u003c\/td\u003e\n\u003ctd\u003eDesk phone, 6-pin QD with DA90\u003c\/td\u003e\n\u003ctd\u003eHW510D, HW520D, HW530D, HW540D, HW710D\u003c\/td\u003e\n\u003ctd\u003eIT wants to manage every headset\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePolaris PW\u003c\/td\u003e\n\u003ctd\u003eDesk phone, headset and A10 cord together\u003c\/td\u003e\n\u003ctd\u003ePW510, PW520, PW530, PW540, PW710, PW720\u003c\/td\u003e\n\u003ctd\u003eYou want the headset and cord in one box\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eEncorePro 310, 320\u003c\/td\u003e\n\u003ctd\u003eDesk phone, QD cable\u003c\/td\u003e\n\u003ctd\u003e310 mono, 320 stereo\u003c\/td\u003e\n\u003ctd\u003eAgents forget to unmute\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eUSB EncorePro\u003c\/td\u003e\n\u003ctd\u003eComputer\u003c\/td\u003e\n\u003ctd\u003eEP515-M, EP525, EP545, HW715, HW725\u003c\/td\u003e\n\u003ctd\u003eCalls run through a softphone\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/figure\u003e\n\u003ch2\u003eHow EncorePro Model Numbers Work\u003c\/h2\u003e\n\u003cp\u003eOdd numbers cover one ear and even numbers cover two, so the HW510 and HW710 are mono and the HW520 and HW720 are binaural. The 500 series is the durable everyday tier, around 50 to 70 grams, with SoundGuard spike protection and Telecoil hearing-aid compatibility. The 700 series adds leatherette cushions and a premium build for heavy all-day users. The HW530 skips the headband for an over-the-ear hook, and the HW540 wears three ways.\u003c\/p\u003e\n\u003cp\u003eA D on the end means the digital version, built for contact centers that manage their headsets centrally. The Polaris PW models are the same HW headsets packaged with an A10 cord, and the EncorePro 310 and 320 add Dynamic Mute Alert, which warns an agent who starts talking while still on mute. On the USB side, the EP515-M uses one cable for both USB-A and USB-C computers, and the EP545 wears three ways.\u003c\/p\u003e\n\n\u003cdiv data-section=\"faq\"\u003e\n\u003cdetails\u003e\u003csummary\u003eIs Poly EncorePro the same as Plantronics EncorePro?\u003c\/summary\u003e\u003cp\u003ePoly EncorePro and Plantronics EncorePro are the same headset line. Plantronics became Poly, now owned by HP, so newer EncorePro models carry the Poly name.\u003c\/p\u003e\u003c\/details\u003e\n\u003c\/div\u003e","products":[{"product_id":"plantronics-encorepro-hw710-premium-mono-noise-canceling-qd-headset","title":"Plantronics EncorePro HW710 Mono Noise-Canceling Headset (QD or Phone-Specific)","description":"\u003ch2\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cspan style=\"color: rgb(255, 42, 0); text-decoration: underline;\"\u003eLIMITED STOCK ON HAND.\u003c\/span\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch2\u003eThe EncorePro HW710 disappears on your head\u003c\/h2\u003e\n\u003cp\u003eBy hour six of a shift, a heavy headset announces itself — a hot spot on the crown, a pinch at the ears, the small relief of taking it off. The Plantronics EncorePro HW710 is built to avoid all of that: at 53 grams, with plush leatherette cushions and a nylon-composite frame, it's the premium 700-series EncorePro, made to be worn all day and barely noticed.\u003c\/p\u003e\n\u003cp\u003eIt's the mono, over-the-head model at the top of the wired EncorePro line — formerly the HW291N — and like its workhorse siblings, it comes in a version for whatever phone is on your desk. This is the current standard version; the DA90-managed HW710D digital model has been discontinued.\u003c\/p\u003e\n\u003ch2\u003eThe premium 700-series build\u003c\/h2\u003e\n\u003cp\u003eWhat separates the EncorePro HW710 from the 500-series HW510 is materials. Where the 500 uses foam cushions and an aluminum frame, the HW710 uses plush leatherette ear pads over an ultra-light nylon-composite body, with a reinforced headband and an elegant satin finish — the tier Poly builds to reward top performers and to put on the people who are seen, like a front desk or client-facing team.\u003c\/p\u003e\n\u003cp\u003e[stat]53 grams — premium comfort, all-day light[\/stat]\u003c\/p\u003e\n\u003ch3\u003eA boom that telescopes and pivots\u003c\/h3\u003e\n\u003cp\u003eThe microphone isn't just flexible. It telescopes in and out and pivots up and down, so you set it precisely — about a quarter-inch from the corner of your mouth — rather than bending it roughly into place. The low-sitting arm then sits clear of your peripheral vision, out of your sightline through the day, while the noise-canceling mic keeps your background out of the caller's ear.\u003c\/p\u003e\n\u003ch3\u003eLeatherette that doesn't fight your hair\u003c\/h3\u003e\n\u003cp\u003e[card title=\"The comfort detail you feel but rarely read\"]Foam cushions tend to stick and tangle in your hair every time you put a headset on or take it off. The HW710's leatherette pads slide over hair cleanly — no snag, no mess — which, across a day of on-and-off, is a small comfort that adds up. They're also softer against the ear over a long shift and wipe clean between users, which matters in a shared or hot-desking environment.[\/card]\u003c\/p\u003e\n\u003ch2\u003eHW710 or HW510 — is the premium worth it?\u003c\/h2\u003e\n\u003cp\u003eThe EncorePro HW710 is worth the step up when people wear the headset all day, when they're client-facing or at a front desk where the look matters, or when you want to reward your best agents with the most comfortable option. For general call-center use where foam cushions are fine, the HW510 does the same core job for less. Same Quick Disconnect connection, same noise-canceling clarity — the HW710 adds the leatherette comfort, the lighter premium materials, and the polished satin look.\u003c\/p\u003e\n\u003ch2\u003eBuild the exact EncorePro HW710 you need\u003c\/h2\u003e\n\u003cp\u003eSeven versions, and every one is the same premium HW710 headset. The only thing that changes is how it connects to your phone.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003e[icon:headset-mono] Universal QD — needs an amplifier or cable.\u003c\/strong\u003e No cable included; add a Plantronics M22 amplifier, a direct-connect cable, or a DA-series USB adapter for softphones — sold separately. (805H7AA#ABA)\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eAvaya 1400 \/ 2400 \/ 4600 \/ 5400 \/ 9400 \/ 9500 (and Merlin Magix).\u003c\/strong\u003e Includes the certified Avaya cable for these Avaya digital and IP series, including Merlin Magix. No amplifier. (805H7AA+HIC10)\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eAvaya J100 \/ 1600 \/ 9600.\u003c\/strong\u003e Includes the Avaya cable for J139–J189, 1600, and 9600 phones. No amplifier. (805H7AA+HIS)\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCisco IP (69xx–99xx).\u003c\/strong\u003e Includes the Cisco cable for the headset port on Cisco IP 69xx \/ 78xx \/ 79xx \/ 88xx \/ 89xx \/ 99xx phones. No amplifier. (805H7AA-CIS)\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCisco SPA.\u003c\/strong\u003e Includes a 2.5mm cable for Cisco SPA 303, 5xx, and 9xx phones. No amplifier. (805H7AA-SPA)\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePolycom.\u003c\/strong\u003e Includes the Polycom RJ9 cable for Soundpoint IP and VVX phones. No amplifier. (805H7AA-PO)\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eYealink.\u003c\/strong\u003e Includes the Yealink RJ9 cable for Yealink SIP-T phones. No amplifier. (805H7AA-YEA)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003eDoes the EncorePro HW710 need an amplifier?\u003c\/h2\u003e\n\u003cp\u003eIt depends on the version. The phone-specific bundles — Avaya, Cisco, Cisco SPA, Polycom, and Yealink — include the certified cable and plug straight into that phone, no amplifier. The universal QD version includes no cable: its Quick Disconnect needs a Plantronics M22 amplifier, a direct-connect bottom cable, or a DA-series USB adapter for softphones, bought separately.\u003c\/p\u003e\n\u003cp\u003e[callout type=\"honest\"]The ordering mistake to avoid: the universal QD EncorePro HW710 doesn't plug into a phone on its own — it needs an amplifier or cable. If you know your phone, the matching bundle is the simpler buy, with the certified cable already in the box. For a computer or softphone, add a DA-series USB adapter. One more note: this standard HW710 is the current model — the DA90-managed digital HW710D has been discontinued, so if you were considering the digital version, ask us about current alternatives first.[\/callout]\u003c\/p\u003e\n\u003cp\u003eThe EncorePro HW710 is the headset you buy when comfort and appearance both count — premium leatherette and nylon-composite materials, a featherweight 53 grams, and a satin finish that looks the part, in the same wired Quick Disconnect line as the rest of the EncorePro family. Match it to your phone, and it's the most comfortable way to keep your best people on the line all day, backed by HeadsetPlus's lifetime support.\u003c\/p\u003e\n\u003cdiv\u003e\n\u003cul\u003e\n\u003cli\u003ePlantronics EncorePro HW710 mono noise-canceling headset with Quick Disconnect\u003c\/li\u003e\n\u003cli\u003eSoft leatherette ear cushion (fitted)\u003c\/li\u003e\n\u003cli\u003eCarry case and quick start guide\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eWhat else is in the box depends on the version: the Avaya, Cisco, Cisco SPA, Polycom, and Yealink bundles add the certified adapter cable for that phone, so there's nothing more to buy. The universal QD version includes no cable or amplifier — add an M22 amplifier, a direct-connect cable, or a DA-series USB adapter separately. Replacement leatherette and foam cushions, a clothing clip, and an EncorePro headband support pad are available separately.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv\u003e\n\u003ctable\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003cth\u003eType\u003c\/th\u003e\n\u003ctd\u003eMonaural (single-ear, wearable on either ear), over-the-head, on-ear (supra-aural)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eSeries\u003c\/th\u003e\n\u003ctd\u003eEncorePro 700 Series (premium tier)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eMicrophone\u003c\/th\u003e\n\u003ctd\u003eNoise-canceling telescoping and pivoting boom — extends and rotates for precise positioning; low-sitting, clear of peripheral vision\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eConnector\u003c\/th\u003e\n\u003ctd\u003ePoly Quick Disconnect (QD)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eConnection\u003c\/th\u003e\n\u003ctd\u003ePhone-specific bundles include the certified cable (plug-in, no amplifier); universal QD version needs an M22 amplifier, direct-connect cable, or DA-series USB adapter (sold separately)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eAudio\u003c\/th\u003e\n\u003ctd\u003eWideband, high-frequency response; SoundGuard acoustic protection\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eBuild \/ comfort\u003c\/th\u003e\n\u003ctd\u003ePremium nylon-composite frame, reinforced headband, satin finish; plush leatherette ear pads\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eWeight\u003c\/th\u003e\n\u003ctd\u003e53 g\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eLineage\u003c\/th\u003e\n\u003ctd\u003eFormerly the Plantronics HW291N\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eBinaural alternative\u003c\/th\u003e\n\u003ctd\u003eHW720 (both-ear version)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eDigital alternative\u003c\/th\u003e\n\u003ctd\u003eHW710D (DA90-managed) — discontinued\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eManagement\u003c\/th\u003e\n\u003ctd\u003ePoly Lens \/ Plantronics Hub via a USB adapter (optional)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eCompliance\u003c\/th\u003e\n\u003ctd\u003eTAA compliant\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003ePart numbers\u003c\/th\u003e\n\u003ctd\u003e805H7AA#ABA (old 78712-101); phone bundles add +HIC10 \/ +HIS \/ -CIS \/ -SPA \/ -PO \/ -YEA\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eWarranty\u003c\/th\u003e\n\u003ctd\u003e2-year manufacturer warranty, plus HeadsetPlus lifetime technical support\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cp\u003e\u003cstrong\u003eSoftware.\u003c\/strong\u003e With a Poly DA-series USB adapter, the EncorePro HW710 connects to a computer and works with PC softphones and UC platforms — Microsoft Teams, Zoom, and Webex among them — plus Poly Lens or Plantronics Hub for device management. The noise-canceling mic keeps your background out of the caller's audio on any of them.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eHardware.\u003c\/strong\u003e The HW710 ends in a Poly Quick Disconnect. The universal QD version needs an M22 amplifier, a direct-connect cable, or a DA-series USB adapter to reach a phone or PC. The Avaya, Cisco, Cisco SPA, Polycom, and Yealink bundles include the certified cable for that phone. For a both-ear version, see the binaural HW720; the DA90-managed digital HW710D has been discontinued.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003ePlatforms.\u003c\/strong\u003e The EncorePro HW710 is built for premium, telephone-intensive roles — customer care centers, help desks, telesales, reception, and client-facing teams — where all-day comfort and a polished look both matter. Its TAA-compliant build also suits government procurement.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cdetails\u003e\n\u003csummary\u003eWhat makes the EncorePro HW710 a premium headset?\u003c\/summary\u003e\n\u003cp\u003eThe EncorePro HW710 is the top-tier 700-series EncorePro: plush leatherette ear pads, an ultra-light nylon-composite frame with a reinforced headband, an elegant satin finish, and a telescoping, pivoting microphone — at 53 grams. The 500-series HW510 covers the same calls with foam cushions and an aluminum build at a lower price; the HW710 adds comfort, materials, and a polished look.\u003c\/p\u003e\n\u003c\/details\u003e\n\u003cdetails\u003e\n\u003csummary\u003eDoes the EncorePro HW710 need an amplifier?\u003c\/summary\u003e\n\u003cp\u003eIt depends on the version. The phone-specific EncorePro HW710 bundles — Avaya, Cisco, Cisco SPA, Polycom, and Yealink — include the certified cable and plug straight into that phone, no amplifier needed. The universal QD version includes no cable, so it needs a Plantronics M22 amplifier, a direct-connect cable, or a DA-series USB adapter, bought separately.\u003c\/p\u003e\n\u003c\/details\u003e\n\u003cdetails\u003e\n\u003csummary\u003eWhat's the difference between the EncorePro HW710 and the HW510?\u003c\/summary\u003e\n\u003cp\u003eBoth are mono, over-the-head Quick Disconnect headsets with noise-canceling mics. The EncorePro HW710 is the premium 700-series version — leatherette cushions, nylon-composite satin-finish build, and a telescoping boom — built for all-day comfort and a refined look. The HW510 is the 500-series workhorse with foam cushions and an aluminum frame at a lower price.\u003c\/p\u003e\n\u003c\/details\u003e\n\u003cdetails\u003e\n\u003csummary\u003eIs there a binaural version of the EncorePro HW710?\u003c\/summary\u003e\n\u003cp\u003eYes. The EncorePro HW710 is monaural — a single earpiece that can be worn on either ear, leaving the other ear open for room awareness. For a both-ear (binaural) version of the same premium 700-series headset, the EncorePro HW720 is the option.\u003c\/p\u003e\n\u003c\/details\u003e\n\u003cdetails\u003e\n\u003csummary\u003eDoes the EncorePro HW710 come with foam or leatherette ear cushions?\u003c\/summary\u003e\n\u003cp\u003eThe EncorePro HW710 ships with plush leatherette ear pads, which slide over hair cleanly rather than snagging the way foam can, and wipe clean between users. Foam cushions are available separately if you prefer them, and both are replaceable to refresh a well-used headset.\u003c\/p\u003e\n\u003c\/details\u003e\n\u003c\/div\u003e\n\u003c!-- SUGGESTED: a close-up showing the satin finish and leatherette pads, plus the telescoping\/pivoting boom extended; only if a real manufacturer URL is available --\u003e","brand":"Plantronics","offers":[{"title":"Standard QD (Quick Disconnect)","offer_id":48767467356404,"sku":"805H7AA#ABA","price":110.99,"currency_code":"USD","in_stock":true},{"title":"Avaya 1400 \/ 2400 \/ 9400 \/ 9500","offer_id":48767467389172,"sku":"805H7AA+HIC10","price":179.96,"currency_code":"USD","in_stock":true},{"title":"Avaya J100 \/ 1600 \/ 9600","offer_id":48767467421940,"sku":"805H7AA+HIS","price":179.96,"currency_code":"USD","in_stock":true},{"title":"Cisco IP 6900 \/ 7900 \/ 8800 \/ 9900","offer_id":48767467454708,"sku":"805H7AA-CIS","price":179.96,"currency_code":"USD","in_stock":true},{"title":"Cisco SPA 303 \/ 500 \/ 900","offer_id":48767467487476,"sku":"805H7AA-SPA","price":179.96,"currency_code":"USD","in_stock":true},{"title":"Polycom Certified","offer_id":48767467520244,"sku":"805H7AA-PO","price":179.96,"currency_code":"USD","in_stock":true},{"title":"Yealink Certified","offer_id":48767467553012,"sku":"805H7AA-YEA","price":179.96,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0755\/6467\/9412\/files\/hw291n.jpg?v=1751513787"},{"product_id":"plantronics-encorepro-hw720-premium-binaural-noise-canceling-qd-headset","title":"Plantronics EncorePro HW720 Binaural Noise-Canceling Headset (QD or Phone-Specific)","description":"\u003ch2\u003eThe EncorePro HW720 covers both ears in comfort\u003c\/h2\u003e\n\n\u003cp\u003eWatch a noisy call floor by mid-afternoon and you'll spot it: agents in cheap dual-ear headsets quietly pushing one cup off their ear, because by hour five it's hot and heavy. The moment they do, they've lost the whole reason they wore both ears. The Plantronics EncorePro HW720 is built to prevent that — it's the premium 700-series binaural, covering both ears with leatherette pads light enough to keep on all day.\u003c\/p\u003e\n\n\u003cp\u003eIt's the both-ears model at the top of the wired EncorePro line — formerly the HW301N — and like its siblings, it comes in a version for whatever phone is on your desk. For the mono, one-ear-open version, that's the HW710; this is the binaural.\u003c\/p\u003e\n\n\u003ch2\u003eBoth ears — and why comfort decides it\u003c\/h2\u003e\n\n\u003cp\u003eCovering both ears is the right call on a noisy floor: it blocks the room, sharpens focus, and stops agents raising their voices over each other, which quiets the whole space. But a binaural headset asks more of the wearer than a mono one — both ears enclosed, more weight on the head, all day. If it isn't comfortable, agents work around it, and the focus benefit evaporates.\u003c\/p\u003e\n\n[card title=\"On a binaural, comfort isn't a luxury — it's the point\"]This is where the EncorePro HW720 earns its place. A both-ears headset only delivers focus if it stays on both ears through the shift. The HW720's plush leatherette pads, ultra-light nylon-composite frame, and reinforced headband are tuned for exactly that — eight hours of both-ear wear without the heat and fatigue that make cheaper binaurals slip off by afternoon. The premium build isn't about looks here; it's what makes the binaural actually work all day.[\/card]\n\n\u003ch3\u003eThe premium 700-series build, on both ears\u003c\/h3\u003e\n\n\u003cp\u003eThe EncorePro HW720 carries the full 700-series treatment: soft leatherette ear pads over both ears, a satin-finish nylon-composite body, and a telescoping, pivoting microphone that extends and rotates into precise position, then sits low and clear of your peripheral vision. At 78 grams it's light for a both-ears headset, and SoundGuard limits sudden noise spikes above 118 dBA to protect hearing over long shifts.\u003c\/p\u003e\n\n\u003ch3\u003ePremium binaural, or the workhorse HW520?\u003c\/h3\u003e\n\n\u003cp\u003eThe EncorePro HW720 is the premium binaural; the HW520 is the workhorse binaural. Both cover both ears with a noise-canceling mic on a Quick Disconnect — the difference is comfort and materials, and it costs roughly a third more than a mid-range binaural like the HW520.\u003c\/p\u003e\n\n[compare]\n\u003cdiv\u003e\n\u003cstrong\u003eHW720 — premium binaural\u003c\/strong\u003e\u003cbr\u003eLeatherette pads, satin-finish nylon-composite build, telescoping boom. Worth it where agents wear both ears all day, or for client-facing and top-performer roles.\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cstrong\u003eHW520 — workhorse binaural\u003c\/strong\u003e\u003cbr\u003eFoam cushions, aluminum frame, same both-ear focus and noise canceling, at a lower price. The pick for general use where foam is comfortable enough.\u003c\/div\u003e\n[\/compare]\n\n\u003ch2\u003eBuild the exact EncorePro HW720 you need\u003c\/h2\u003e\n\n\u003cp\u003eSeven versions, and every one is the same premium binaural headset. The only thing that changes is how it connects to your phone.\u003c\/p\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003e[icon:headset-stereo] Universal QD — needs an amplifier or cable.\u003c\/strong\u003e No cable included; add a Plantronics M22 amplifier, a direct-connect cable, or a DA-series USB adapter for softphones — sold separately. (805H6AA#ABA)\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eAvaya 1400 \/ 2400 \/ 4600 \/ 5400 \/ 5600 \/ 9400 \/ 9500 (and Merlin Magix).\u003c\/strong\u003e Includes the certified Avaya cable for these digital and IP series, including Merlin Magix. No amplifier. (805H6AA+HIC10)\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eAvaya J100 \/ 1600 \/ 9600.\u003c\/strong\u003e Includes the Avaya cable for J139–J189, 1600, and 9600 phones. No amplifier. (805H6AA+HIS)\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eCisco IP (69xx–99xx).\u003c\/strong\u003e Includes the Cisco cable for the headset port on Cisco IP 69xx \/ 78xx \/ 79xx \/ 88xx \/ 89xx \/ 99xx phones. No amplifier. (805H6AA-CIS)\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eCisco SPA.\u003c\/strong\u003e Includes a 2.5mm cable for Cisco SPA 303, 5xx, and 9xx phones. No amplifier. (805H6AA-SPA)\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003ePolycom.\u003c\/strong\u003e Includes the Polycom RJ9 cable for Soundpoint IP and VVX phones. No amplifier. (805H6AA-PO)\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eYealink.\u003c\/strong\u003e Includes the Yealink RJ9 cable for Yealink SIP-T phones. No amplifier. (805H6AA-YEA)\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch2\u003eDoes the EncorePro HW720 need an amplifier?\u003c\/h2\u003e\n\n\u003cp\u003eIt depends on the version. The phone-specific bundles — Avaya, Cisco, Cisco SPA, Polycom, and Yealink — include the certified cable and plug straight into that phone, no amplifier. The universal QD version includes no cable: its Quick Disconnect needs a Plantronics M22 amplifier, a direct-connect bottom cable, or a DA-series USB adapter for softphones, bought separately.\u003c\/p\u003e\n\n[callout type=\"honest\"]Two things to weigh before ordering. First, the universal QD EncorePro HW720 doesn't plug into a phone on its own — it needs an amplifier or cable, so if you know your phone, the matching bundle is the simpler buy with the cable already included. Second, the HW720 is a premium binaural, priced meaningfully above mid-range both-ear headsets like the HW520 — it's worth that step up when people wear both ears all day and comfort keeps them productive, but for lighter use the HW520 covers the same calls for less.[\/callout]\n\n\u003cp\u003eThe EncorePro HW720 is the headset for the floor that has decided both ears are worth it — and wants them to stay comfortable from the first call to the last. Premium leatherette and a featherweight build, the focus of full binaural isolation, and the right cable for your phone in the box. Match it to your desk, and it's the most comfortable way to keep your best agents locked onto every call, with HeadsetPlus's lifetime support behind it.\u003c\/p\u003e\n\n\u003cdiv data-tab=\"whats-in-the-box\"\u003e\n\u003cul\u003e\n  \u003cli\u003ePlantronics EncorePro HW720 binaural noise-canceling headset with Quick Disconnect\u003c\/li\u003e\n  \u003cli\u003eSoft leatherette ear cushions (fitted, both ears)\u003c\/li\u003e\n  \u003cli\u003eCarry case and quick start guide\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eWhat else is in the box depends on the version: the Avaya, Cisco, Cisco SPA, Polycom, and Yealink bundles add the certified adapter cable for that phone, so there's nothing more to buy. The universal QD version includes no cable or amplifier — add an M22 amplifier, a direct-connect cable, or a DA-series USB adapter separately. Replacement leatherette and foam cushions, a clothing clip, and an EncorePro headband support pad are available separately.\u003c\/p\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-tab=\"specifications\"\u003e\n\u003ctable\u003e\n  \u003ctbody\u003e\n    \u003ctr\u003e\n\u003cth\u003eType\u003c\/th\u003e\n\u003ctd\u003eBinaural (both-ear), over-the-head, on-ear (supra-aural)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eSeries\u003c\/th\u003e\n\u003ctd\u003eEncorePro 700 Series (premium tier)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eMicrophone\u003c\/th\u003e\n\u003ctd\u003eNoise-canceling telescoping and pivoting boom — extends and rotates for precise positioning; low-sitting, clear of peripheral vision\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eConnector\u003c\/th\u003e\n\u003ctd\u003ePoly Quick Disconnect (QD)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eConnection\u003c\/th\u003e\n\u003ctd\u003ePhone-specific bundles include the certified cable (plug-in, no amplifier); universal QD version needs an M22 amplifier, direct-connect cable, or DA-series USB adapter (sold separately)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eAudio\u003c\/th\u003e\n\u003ctd\u003eWideband, high-frequency response; SoundGuard acoustic limiting above 118 dBA\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eBuild \/ comfort\u003c\/th\u003e\n\u003ctd\u003ePremium nylon-composite frame, reinforced headband, satin finish; plush leatherette ear pads on both ears\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eWeight\u003c\/th\u003e\n\u003ctd\u003e78 g\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eLineage\u003c\/th\u003e\n\u003ctd\u003eFormerly the Plantronics HW301N\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eMono alternative\u003c\/th\u003e\n\u003ctd\u003eHW710 (single-ear version)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eManagement\u003c\/th\u003e\n\u003ctd\u003ePoly Lens \/ Plantronics Hub via a USB adapter (optional)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eCompliance\u003c\/th\u003e\n\u003ctd\u003eTAA compliant\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003ePart numbers\u003c\/th\u003e\n\u003ctd\u003e805H6AA#ABA (old 78714-101); phone bundles add +HIC10 \/ +HIS \/ -CIS \/ -SPA \/ -PO \/ -YEA\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eWarranty\u003c\/th\u003e\n\u003ctd\u003e2-year manufacturer warranty, plus HeadsetPlus lifetime technical support\u003c\/td\u003e\n\u003c\/tr\u003e\n  \u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-tab=\"compatibility\"\u003e\n\u003cp\u003e\u003cstrong\u003eSoftware.\u003c\/strong\u003e With a Poly DA-series USB adapter, the EncorePro HW720 connects to a computer and works with PC softphones and UC platforms — Microsoft Teams, Zoom, and Webex among them — plus Poly Lens or Plantronics Hub for device management. Covering both ears, it blocks the room so callers come through clearly on any of them.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHardware.\u003c\/strong\u003e The HW720 ends in a Poly Quick Disconnect. The universal QD version needs an M22 amplifier, a direct-connect cable, or a DA-series USB adapter to reach a phone or PC. The Avaya, Cisco, Cisco SPA, Polycom, and Yealink bundles include the certified cable for that phone. For a single-ear version that leaves one ear open, see the mono HW710.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePlatforms.\u003c\/strong\u003e The EncorePro HW720 is built for premium, focus-intensive work — noisy customer care centers, help desks, and telesales where agents need to block the room with both ears and stay comfortable doing it all day. Its TAA-compliant build also suits government procurement.\u003c\/p\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-section=\"faq\"\u003e\n  \u003cdetails\u003e\u003csummary\u003eWhat's the difference between the EncorePro HW720 and the HW710?\u003c\/summary\u003e\u003cp\u003eThe EncorePro HW720 is binaural — it covers both ears for focus and isolation on a noisy floor — while the HW710 is the mono version that leaves one ear open for room awareness. Both are premium 700-series headsets with leatherette cushions and a telescoping boom; choose the HW720 when blocking the room matters, the HW710 when staying aware of it does.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eDoes the EncorePro HW720 need an amplifier?\u003c\/summary\u003e\u003cp\u003eIt depends on the version. The phone-specific EncorePro HW720 bundles — Avaya, Cisco, Cisco SPA, Polycom, and Yealink — include the certified cable and plug straight into that phone, no amplifier needed. The universal QD version includes no cable, so it needs a Plantronics M22 amplifier, a direct-connect cable, or a DA-series USB adapter, bought separately.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eIs the EncorePro HW720 worth the premium over the HW520?\u003c\/summary\u003e\u003cp\u003eIt's worth it when agents wear both ears all day. The EncorePro HW720 adds leatherette cushions, a lighter satin-finish nylon-composite build, and a telescoping boom — comfort that keeps a both-ears headset on through a full shift, where a heavier foam binaural can fatigue. For lighter use, the workhorse HW520 covers the same calls for less.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eIs the EncorePro HW720 a stereo headset?\u003c\/summary\u003e\u003cp\u003eNo. The EncorePro HW720 is binaural, not stereo — both speakers play the same voice signal for focus and clarity on calls, not separate left and right channels for music. It covers both ears, but it's a professional call headset, not a hi-fi one.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eHow much does the EncorePro HW720 weigh?\u003c\/summary\u003e\u003cp\u003eThe EncorePro HW720 weighs 78 grams — light for a both-ears headset, thanks to its premium nylon-composite frame. That low weight is part of what lets agents keep both ears covered comfortably through a full shift.\u003c\/p\u003e\u003c\/details\u003e\n\u003c\/div\u003e\n\n\u003c!-- SUGGESTED: a shot showing both leatherette ear pads and the satin finish, with the telescoping boom extended; only if a real manufacturer URL is available --\u003e","brand":"Plantronics","offers":[{"title":"Standard QD (Quick Disconnect)","offer_id":48767550652660,"sku":"805H6AA#ABA","price":129.99,"currency_code":"USD","in_stock":true},{"title":"Avaya 1400 \/ 2400 \/ 9400 \/ 9500","offer_id":48767550685428,"sku":"805H6AA+HIC10","price":189.96,"currency_code":"USD","in_stock":true},{"title":"Avaya J100 \/ 1600 \/ 9600","offer_id":48767550718196,"sku":"805H6AA+HIS","price":189.96,"currency_code":"USD","in_stock":true},{"title":"Cisco IP 6900 \/ 7900 \/ 8800 \/ 9900","offer_id":48767550750964,"sku":"805H6AA-CIS","price":189.96,"currency_code":"USD","in_stock":true},{"title":"Cisco SPA 303 \/ 500 \/ 900","offer_id":48767550783732,"sku":"805H6AA-SPA","price":189.96,"currency_code":"USD","in_stock":true},{"title":"Polycom Certified","offer_id":48767550816500,"sku":"805H6AA-PO","price":189.96,"currency_code":"USD","in_stock":true},{"title":"Yealink Certified","offer_id":48767550849268,"sku":"805H6AA-YEA","price":189.96,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0755\/6467\/9412\/files\/hw301n.jpg?v=1751513789"},{"product_id":"plantronics-pw720-polaris-premium-binaural-direct-connect-noise-canceling-headset","title":"Plantronics PW720 Polaris Premium Binaural Noise-Canceling Headset (HW720 + A10)","description":"\u003ch2\u003eThe PW720 covers both ears, no amplifier\u003c\/h2\u003e\n\n\u003cp\u003eThe most comfortable way to cover both ears all day, and no powered box at the desk to do it — that's the narrow thing the Plantronics PW720 Polaris headset is. It pairs the premium 700-series binaural EncorePro with a cable that plugs straight into a headset-ready phone, so a noisy floor gets both-ears focus and premium leatherette comfort without an amplifier at every seat.\u003c\/p\u003e\n\n\u003cp\u003eThe PW720 is the EncorePro HW720 premium binaural noise-canceling headset bundled with the Plantronics A10 direct-connect cable — the premium, both-ears member of the Polaris family.\u003c\/p\u003e\n\n\u003ch2\u003ePremium binaural, because comfort decides it\u003c\/h2\u003e\n\n\u003cp\u003eCovering both ears is the right call on a noisy floor — it blocks the room and sharpens focus. But a both-ears headset asks more of the wearer than a mono one, and a heavy or hot binaural gets pushed off one ear by mid-afternoon, which throws away the whole benefit. The PW720 is built to keep both ears covered through the shift: plush leatherette pads on both ears, an ultra-light nylon-composite frame at 78 grams, and a reinforced headband.\u003c\/p\u003e\n\n[card title=\"Premium comfort is what makes a binaural work all day\"]A both-ears headset only delivers focus if it stays on both ears. That's why the premium build matters most on a binaural — and why the PW720 is the one to reach for when a floor has committed to both-ear headsets. The leatherette pads and light frame are tuned for eight hours of both-ear wear, and because it's a Polaris solution, all of that comfort plugs straight into a headset-ready phone with no amplifier to power or place. Premium where the wearer feels it, simple where IT deploys it.[\/card]\n\n\u003ch2\u003eDirect-connect: no amplifier per seat\u003c\/h2\u003e\n\n\u003cp\u003eThe PW720 includes the A10 direct-connect cable, which plugs the headset straight into a headset-ready phone's built-in amplifier — so there's no separate M22 amplifier to buy. \"Polaris\" is the legacy name for this direct-connect approach; the old P-series Polaris headsets were retired in 2008, and the HW720-plus-A10 combination is the modern equivalent.\u003c\/p\u003e\n\n[callout type=\"honest\"]The PW720 only works if your phone is headset-ready — a built-in amplifier behind a modular headset port, usually marked with a small headset symbol. That covers a lot of business systems — Nortel, NEC, Toshiba, Mitel, Aastra and others — but not Cisco, and not phones that need a specific HIS, HIC, or U10 cable. Ordering the wrong direct-connect cable is the most common return in this category, so confirm your phone first; send us the make and model and we'll check. Direct connection also means there's no inline volume or mute on the cord — the phone provides those. If your phone isn't headset-ready, or you want inline controls, choose the HW720 with an M22 amplifier instead.[\/callout]\n\n\u003ch3\u003eThe HW720 inside\u003c\/h3\u003e\n\n\u003cp\u003eThe headset itself is the EncorePro HW720 — formerly the HW301N — the premium 700-series binaural headset: soft leatherette ear pads over both ears, a satin-finish nylon-composite body, a reinforced headband, and a telescoping noise-canceling boom that sits low and clear of your peripheral vision. It runs wideband audio, weighs about 78 grams, and is the both-ears, comfort-first step up from the mono PW710. Foam cushions are available if you prefer them, and both are replaceable.\u003c\/p\u003e\n\n\u003cp\u003eThe PW720 is the premium, both-ears, no-amplifier answer for a noisy floor on headset-ready phones — the leatherette HW720 and the A10 cable, matched and ready, blocking the room and skipping the amp at every seat. Confirm your phones take a direct-connect cable, and it's the most comfortable way to keep a floor locked onto both ears all day, backed by HeadsetPlus's lifetime support.\u003c\/p\u003e\n\n\u003cdiv data-tab=\"whats-in-the-box\"\u003e\n\u003cul\u003e\n  \u003cli\u003ePlantronics EncorePro HW720 premium binaural noise-canceling headset with Quick Disconnect\u003c\/li\u003e\n  \u003cli\u003ePlantronics A10 direct-connect cable (QD to modular plug)\u003c\/li\u003e\n  \u003cli\u003eSoft leatherette ear cushions (fitted, both ears) and quick start guide\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eTogether these connect directly to a headset-ready phone's built-in amplified port — no external amplifier or additional cable is required.\u003c\/p\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-tab=\"specifications\"\u003e\n\u003ctable\u003e\n  \u003ctbody\u003e\n    \u003ctr\u003e\n\u003cth\u003eType\u003c\/th\u003e\n\u003ctd\u003eBinaural (both-ear), over-the-head, on-ear\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eSeries\u003c\/th\u003e\n\u003ctd\u003eEncorePro 700 Series (premium tier)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eMicrophone\u003c\/th\u003e\n\u003ctd\u003eNoise-canceling telescoping and pivoting boom — extends and rotates for precise positioning; low-sitting, clear of peripheral vision\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eConnector\u003c\/th\u003e\n\u003ctd\u003ePoly Quick Disconnect (QD)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eIncluded cable\u003c\/th\u003e\n\u003ctd\u003ePlantronics A10 direct-connect cable (66268-02) — the modern replacement for the Polaris cable\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eConnection\u003c\/th\u003e\n\u003ctd\u003ePlugs directly into a headset-ready phone's built-in amplified port — no external amplifier required\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eWorks with\u003c\/th\u003e\n\u003ctd\u003eHeadset-ready phones with built-in amplifiers — Nortel (Norstar\/Meridian), NEC, Toshiba, Mitel, Aastra, 3COM, Comdial, ESI, SciTec, and others. Not compatible with Cisco or phones needing HIS \/ HIC \/ U10 cables\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eAudio\u003c\/th\u003e\n\u003ctd\u003eWideband, high-frequency response\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eBuild \/ comfort\u003c\/th\u003e\n\u003ctd\u003ePremium nylon-composite frame, reinforced headband, satin finish; plush leatherette ear pads on both ears (foam available)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eWeight\u003c\/th\u003e\n\u003ctd\u003e78 g\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eLineage\u003c\/th\u003e\n\u003ctd\u003e\"Polaris\" direct-connect solution (formerly PW301N); built on the EncorePro HW720, formerly the HW301N\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eMono alternative\u003c\/th\u003e\n\u003ctd\u003ePW710 (premium single-ear Polaris)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eOther Polaris styles\u003c\/th\u003e\n\u003ctd\u003ePW510 (mono), PW520 (binaural), PW530 (over-the-ear), PW540 (convertible) — all on 500-series headsets\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003ePart numbers\u003c\/th\u003e\n\u003ctd\u003e805H6AA + A10 (A10 cable = 66268-02)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eWarranty\u003c\/th\u003e\n\u003ctd\u003e2-year manufacturer warranty, plus HeadsetPlus lifetime technical support\u003c\/td\u003e\n\u003c\/tr\u003e\n  \u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-tab=\"compatibility\"\u003e\n\u003cp\u003e\u003cstrong\u003ePhones.\u003c\/strong\u003e The PW720 connects to headset-ready phones that have a built-in amplifier — business systems from Nortel, NEC, Toshiba, Mitel, Aastra, 3COM, Comdial, ESI, and SciTec, among others. It is not for Cisco phones or for systems that require a specific HIS, HIC, or U10 cable. Confirm your exact model before ordering.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eConnection.\u003c\/strong\u003e The included A10 direct-connect cable plugs the HW720's Quick Disconnect into the phone's modular headset port, with no external amplifier. Direct connection puts volume and mute control on the phone rather than on the cord — if you want inline controls plus Clearline audio enhancement, an amplifier is the better route.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAlternative.\u003c\/strong\u003e If your phone has no dedicated headset port, the PW720 won't work on its own — you'll want the HW720 with an M22 amplifier instead. For a single-ear premium version, see the PW710; for the lower-priced 500-series Polaris headsets, see the PW510, PW520, PW530, and PW540.\u003c\/p\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-section=\"faq\"\u003e\n  \u003cdetails\u003e\u003csummary\u003eWhat is the Plantronics PW720 Polaris headset?\u003c\/summary\u003e\u003cp\u003eThe Plantronics PW720 is the premium EncorePro HW720 binaural noise-canceling headset bundled with the A10 direct-connect cable. It covers both ears and plugs straight into a headset-ready phone's built-in amplified port, so no separate amplifier is needed. \"Polaris\" refers to that direct-connect method — it's the modern replacement for Plantronics' discontinued P-series Polaris headsets.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eShould I get the binaural PW720 or the mono PW710?\u003c\/summary\u003e\u003cp\u003eChoose the PW720 if agents work on a noisy floor and need both ears covered to focus and block the room. Choose the PW710 if they need to stay aware of colleagues or a supervisor, since its single earpiece leaves one ear open. Both are premium Polaris headsets with the A10 cable — both ears versus one is the only real difference.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eDoes the PW720 need an amplifier?\u003c\/summary\u003e\u003cp\u003eNo. The PW720 is the direct-connect version — it includes the A10 cable and plugs into a phone that already has a built-in amplified headset port, so no external amplifier is required. If your phone has no headset port, or you want inline volume and mute, you'd need the HW720 with an M22 amplifier instead.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eWhich phones does the PW720 Polaris work with?\u003c\/summary\u003e\u003cp\u003eThe PW720 works with headset-ready phones that have a built-in amplifier — Nortel (Norstar and Meridian), NEC, Toshiba, Mitel, Aastra, 3COM, Comdial, ESI, and SciTec, among others. It does not work with Cisco phones or systems that require a specific HIS, HIC, or U10 cable. Confirm your phone model first, since the wrong cable is the most common cause of returns.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eWhat was the PW720 formerly called?\u003c\/summary\u003e\u003cp\u003eThe PW720 was formerly the PW301N, the Polaris version of the headset now known as the HW720 (itself formerly the HW301N). It's the same premium binaural headset and direct-connect solution under current naming, so if you need a \"PW301N\" replacement, the PW720 is it.\u003c\/p\u003e\u003c\/details\u003e\n\u003c\/div\u003e\n\n\u003c!-- SUGGESTED: a shot of the leatherette\/satin HW720 (both ear pads) with the A10 cable plugging into a headset-ready phone's port (no amplifier in the chain); only if a real manufacturer URL is available --\u003e","brand":"Plantronics","offers":[{"title":"Default Title","offer_id":46631729365236,"sku":"805H6AA+A10","price":189.96,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0755\/6467\/9412\/files\/PW720_b732f5b5-d455-4fe0-992d-e0c5069ed08c.jpg?v=1772024373"},{"product_id":"plantronics-pw710-polaris-premium-direct-connect-noise-canceling-headset","title":"Plantronics PW710 Polaris Premium Mono Noise-Canceling Headset (HW710 + A10)","description":"\u003ch2\u003eThe PW710 is premium, and skips the amplifier\u003c\/h2\u003e\n\n\u003cp\u003ePremium headsets and amplifier boxes usually arrive together — you spend up for the leatherette and the satin finish, then add a powered amplifier at every desk. The Plantronics PW710 Polaris headset breaks that pairing. It's the top-tier EncorePro HW710 — leatherette pads, nylon-composite frame, 53 grams — packaged to plug straight into a headset-ready phone, with no separate amplifier.\u003c\/p\u003e\n\n\u003cp\u003eThe PW710 is the EncorePro HW710 premium noise-canceling headset bundled with the Plantronics A10 direct-connect cable. If your phones already have built-in amplifiers, it's the most comfortable headset in the wired line with nothing extra to power or place on the desk.\u003c\/p\u003e\n\n\u003ch2\u003ePremium comfort, no box on the desk\u003c\/h2\u003e\n\n\u003cp\u003eThe PW710 is the premium member of the Polaris family, where the others are built on the workhorse 500-series headsets. Its leatherette ear pads slide over hair cleanly where foam tends to snag, the satin-finish nylon-composite frame keeps it to 53 grams, and the telescoping, pivoting boom extends and rotates into precise position, then sits low and clear of your peripheral vision. It's the headset you put on people who wear one all day, or who are client-facing and seen.\u003c\/p\u003e\n\n[card title=\"Premium where it shows, simple where it counts\"]The HW710 is the comfort tier Poly builds to reward top performers — and the Polaris version keeps that comfort while removing the amplifier from the equation. For a reception desk, an executive assistant, or a premium-brand floor running headset-ready phones, the PW710 gives the polished look and all-day leatherette comfort without a powered box cluttering the desk or the budget. Premium where the wearer feels it, simple where IT deploys it.[\/card]\n\n\u003ch2\u003eDirect-connect: no amplifier per seat\u003c\/h2\u003e\n\n\u003cp\u003eThe PW710 includes the A10 direct-connect cable, which plugs the headset straight into a headset-ready phone's built-in amplifier — so there's no separate M22 amplifier to buy. \"Polaris\" is the legacy name for this direct-connect approach; the old P-series Polaris headsets were retired in 2008, and the HW710-plus-A10 combination is the modern equivalent.\u003c\/p\u003e\n\n[callout type=\"honest\"]The PW710 only works if your phone is headset-ready — a built-in amplifier behind a modular headset port, usually marked with a small headset symbol. That covers a lot of business systems — Nortel, NEC, Toshiba, Mitel, Aastra and others — but not Cisco, and not phones that need a specific HIS, HIC, or U10 cable. Ordering the wrong direct-connect cable is the most common return in this category, so confirm your phone first; send us the make and model and we'll check. One more note: direct connection means there's no inline volume or mute on the cord — the phone provides those. If your phone isn't headset-ready, or you want inline controls and Clearline audio, choose the HW710 with an M22 amplifier instead.[\/callout]\n\n\u003ch3\u003eThe HW710 inside\u003c\/h3\u003e\n\n\u003cp\u003eThe headset itself is the EncorePro HW710 — formerly the HW291N — the premium 700-series mono headset: plush leatherette ear pads over an ultra-light nylon-composite frame, a reinforced headband, a satin finish, and a telescoping noise-canceling boom. It runs wideband audio for crystal-clear calls, weighs about 53 grams, and is the comfort-and-looks step up from the 500-series PW510. Foam cushions are available if you prefer them, and both are replaceable.\u003c\/p\u003e\n\n\u003cp\u003eThe PW710 is the premium, no-amplifier answer for a headset-ready phone — the leatherette-and-satin HW710 and the A10 cable, matched and ready, with nothing to power and nothing extra on the desk. Confirm your phone takes a direct-connect cable, and it's the most comfortable plug-and-go headset in the wired line, backed by HeadsetPlus's lifetime support.\u003c\/p\u003e\n\n\u003cdiv data-tab=\"whats-in-the-box\"\u003e\n\u003cul\u003e\n  \u003cli\u003ePlantronics EncorePro HW710 premium mono noise-canceling headset with Quick Disconnect\u003c\/li\u003e\n  \u003cli\u003ePlantronics A10 direct-connect cable (QD to modular plug)\u003c\/li\u003e\n  \u003cli\u003eSoft leatherette ear cushion (fitted) and quick start guide\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eTogether these connect directly to a headset-ready phone's built-in amplified port — no external amplifier or additional cable is required.\u003c\/p\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-tab=\"specifications\"\u003e\n\u003ctable\u003e\n  \u003ctbody\u003e\n    \u003ctr\u003e\n\u003cth\u003eType\u003c\/th\u003e\n\u003ctd\u003eMonaural (single-ear), over-the-head, on-ear\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eSeries\u003c\/th\u003e\n\u003ctd\u003eEncorePro 700 Series (premium tier)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eMicrophone\u003c\/th\u003e\n\u003ctd\u003eNoise-canceling telescoping and pivoting boom — extends and rotates for precise positioning; low-sitting, clear of peripheral vision\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eConnector\u003c\/th\u003e\n\u003ctd\u003ePoly Quick Disconnect (QD)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eIncluded cable\u003c\/th\u003e\n\u003ctd\u003ePlantronics A10 direct-connect cable (66268-02) — the modern replacement for the Polaris cable\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eConnection\u003c\/th\u003e\n\u003ctd\u003ePlugs directly into a headset-ready phone's built-in amplified port — no external amplifier required\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eWorks with\u003c\/th\u003e\n\u003ctd\u003eHeadset-ready phones with built-in amplifiers — Nortel (Norstar\/Meridian), NEC, Toshiba, Mitel, Aastra, 3COM, Comdial, ESI, SciTec, and others. Not compatible with Cisco or phones needing HIS \/ HIC \/ U10 cables\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eAudio\u003c\/th\u003e\n\u003ctd\u003eWideband, high-frequency response\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eBuild \/ comfort\u003c\/th\u003e\n\u003ctd\u003ePremium nylon-composite frame, reinforced headband, satin finish; plush leatherette ear pads (foam available)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eWeight\u003c\/th\u003e\n\u003ctd\u003e53 g\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eLineage\u003c\/th\u003e\n\u003ctd\u003e\"Polaris\" direct-connect solution (formerly PW291N); built on the EncorePro HW710, formerly the HW291N\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eOther Polaris styles\u003c\/th\u003e\n\u003ctd\u003ePW510 (mono), PW520 (binaural), PW530 (over-the-ear), PW540 (convertible) — all on 500-series headsets\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003ePart numbers\u003c\/th\u003e\n\u003ctd\u003e805H7AA + A10 (A10 cable = 66268-02)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eWarranty\u003c\/th\u003e\n\u003ctd\u003e2-year manufacturer warranty, plus HeadsetPlus lifetime technical support\u003c\/td\u003e\n\u003c\/tr\u003e\n  \u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-tab=\"compatibility\"\u003e\n\u003cp\u003e\u003cstrong\u003ePhones.\u003c\/strong\u003e The PW710 connects to headset-ready phones that have a built-in amplifier — business systems from Nortel, NEC, Toshiba, Mitel, Aastra, 3COM, Comdial, ESI, and SciTec, among others. It is not for Cisco phones or for systems that require a specific HIS, HIC, or U10 cable. Confirm your exact model before ordering.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eConnection.\u003c\/strong\u003e The included A10 direct-connect cable plugs the HW710's Quick Disconnect into the phone's modular headset port, with no external amplifier. Direct connection puts volume and mute control on the phone rather than on the cord — if you want inline controls plus Clearline audio enhancement, an amplifier is the better route.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAlternative.\u003c\/strong\u003e If your phone has no dedicated headset port, the PW710 won't work on its own — you'll want the HW710 with an M22 amplifier instead. For the 500-series Polaris headsets at a lower price, see the PW510, PW520, PW530, and PW540.\u003c\/p\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-section=\"faq\"\u003e\n  \u003cdetails\u003e\u003csummary\u003eWhat is the Plantronics PW710 Polaris headset?\u003c\/summary\u003e\u003cp\u003eThe Plantronics PW710 is the premium EncorePro HW710 mono noise-canceling headset bundled with the A10 direct-connect cable. It plugs straight into a headset-ready phone's built-in amplified port, so no separate amplifier is needed. \"Polaris\" refers to that direct-connect method — it's the modern replacement for Plantronics' discontinued P-series Polaris headsets.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eDoes the PW710 need an amplifier?\u003c\/summary\u003e\u003cp\u003eNo. The PW710 is the direct-connect version — it includes the A10 cable and plugs into a phone that already has a built-in amplified headset port, so no external amplifier is required. If your phone has no headset port, or you want inline volume and mute, you'd need the HW710 with an M22 amplifier instead.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eWhich phones does the PW710 Polaris work with?\u003c\/summary\u003e\u003cp\u003eThe PW710 works with headset-ready phones that have a built-in amplifier — Nortel (Norstar and Meridian), NEC, Toshiba, Mitel, Aastra, 3COM, Comdial, ESI, and SciTec, among others. It does not work with Cisco phones or systems that require a specific HIS, HIC, or U10 cable. Confirm your phone model first, since the wrong cable is the most common cause of returns.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eWhat makes the PW710 a premium Polaris headset?\u003c\/summary\u003e\u003cp\u003eThe PW710 is built on the EncorePro HW710, the premium 700-series headset: leatherette ear pads, an ultra-light nylon-composite satin-finish frame at 53 grams, and a telescoping boom. The other Polaris headsets — PW510, PW520, PW530, PW540 — use the 500-series build with foam cushions at a lower price. Choose the PW710 for all-day comfort and a polished look.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eWhat was the PW710 formerly called?\u003c\/summary\u003e\u003cp\u003eThe PW710 was formerly the PW291N, the Polaris version of the headset now known as the HW710 (itself formerly the HW291N). It's the same premium headset and direct-connect solution under current naming, so if you need a \"PW291N\" replacement, the PW710 is it.\u003c\/p\u003e\u003c\/details\u003e\n\u003c\/div\u003e\n\n\u003c!-- SUGGESTED: a shot of the leatherette\/satin HW710 with the A10 cable plugging into a headset-ready phone's port (no amplifier in the chain); only if a real manufacturer URL is available --\u003e","brand":"Plantronics","offers":[{"title":"Default Title","offer_id":46631729398004,"sku":"805H7AA+A10","price":179.96,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0755\/6467\/9412\/files\/PW710_a8a0ade8-3b32-4405-86b2-3dc3885902d3.jpg?v=1772023966"},{"product_id":"plantronics-encorepro-hw540-convertible-3-in-1-noise-canceling-qd-headset","title":"Plantronics EncorePro HW540 3-in-1 Noise-Canceling Headset (QD or Phone-Specific)","description":"\u003ch2\u003eNo wrong way to wear the EncorePro HW540\u003c\/h2\u003e\n\n\u003cp\u003eMost call centers solve the comfort problem by stocking two headsets — one over-the-head, one over-the-ear — then spend the next year swapping them as agents change their minds, eating the cost and the wear each time. The Plantronics EncorePro HW540 ends that. It's a convertible 3-in-1: over-the-head, over-the-ear, and behind-the-neck, all in one headset, so the agent picks the style and switches whenever they like.\u003c\/p\u003e\n\n\u003cp\u003eIt's the convertible model in the EncorePro 500 line, and like its siblings it comes in a version for whatever phone is on your desk. This is the standard QD version; for the DA90-managed digital one, see the HW540D.\u003c\/p\u003e\n\n\u003ch2\u003eThree wearing styles, one headset\u003c\/h2\u003e\n\n\u003cp\u003eThe EncorePro HW540 is a 3-in-1 convertible — the same headset wears over the head, over the ear, or behind the neck, using the parts in the box. It's a mono headset, so one ear stays open to the room in every style; only the way it holds on your head changes.\u003c\/p\u003e\n\n\u003cp\u003eEach style is properly designed, not a compromise. The over-the-head headband is adjustable, with a soft temple pad on the side opposite the speaker. The over-the-ear hook is bendable and conforms to your ear for a secure hold. The behind-the-neck band suits anyone who wants nothing over the top of their head — useful under a cap or for agents who simply dislike a headband. The same soft cushion covers the speaker whichever way you wear it, so the audio never changes.\u003c\/p\u003e\n\n[card title=\"One part number for the whole floor\"]This is where the HW540 pays for itself. Instead of surveying agents, stocking multiple models, and absorbing the cost every time someone wants to switch from over-ear to over-head, you order one part number that does all three. Call centers that made the move report the same thing: agents stop asking to trade headsets, because the one they already have converts. Procurement and inventory get simpler, and returns for the \"wrong style\" go to zero.[\/card]\n\n\u003ch3\u003eConvertible, or a fixed-style EncorePro?\u003c\/h3\u003e\n\n\u003cp\u003eThe convertible only earns its slightly higher price when preferences vary — or when you'd rather buy one SKU than guess.\u003c\/p\u003e\n\n[compare]\n\u003cdiv\u003e\n\u003cstrong\u003eHW540 — convertible (3-in-1)\u003c\/strong\u003e\u003cbr\u003eAll three wearing styles in one headset. The pick when fit preferences vary across a team, or you want a single part number to cover everyone.\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cstrong\u003eHW510 \/ HW520 \/ HW530 — fixed style\u003c\/strong\u003e\u003cbr\u003eOne style each — over-the-head mono, over-the-head binaural, or over-the-ear — at a lower price. The pick when everyone's already settled on how they wear it.\u003c\/div\u003e\n[\/compare]\n\n\u003ch2\u003eBuild the exact EncorePro HW540 you need\u003c\/h2\u003e\n\n\u003cp\u003eSeven versions, and every one is the same convertible 3-in-1 headset. The only thing that changes is how it connects to your phone.\u003c\/p\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003e[icon:headset-mono] Universal QD — needs an amplifier or cable.\u003c\/strong\u003e No cable included; add a Plantronics amplifier (the M22 and the rest of the range, including dispatch amps), a direct-connect cable, or a DA-series USB adapter for softphones — sold separately. (783P0AA#ABA)\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eAvaya 1400 \/ 2400 \/ 4600 \/ 5400 \/ 9400 \/ 9500.\u003c\/strong\u003e Includes the certified Avaya cable for these older Avaya digital and IP series. No amplifier. (783P0AA+HIC10)\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eAvaya J100 \/ 1600 \/ 9600.\u003c\/strong\u003e Includes the Avaya cable for J139–J189, 1600, and 9600 phones. No amplifier. (783P0AA+HIS)\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eCisco IP (69xx–99xx).\u003c\/strong\u003e Includes the Cisco cable for the headset port on Cisco IP 69xx \/ 78xx \/ 79xx \/ 88xx \/ 89xx \/ 99xx phones. No amplifier. (783P0AA-CIS)\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eCisco SPA.\u003c\/strong\u003e Includes a 2.5mm cable for Cisco SPA 303, 5xx, and 9xx phones. No amplifier. (783P0AA-SPA)\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003ePolycom (and ShoreTel \/ Mitel).\u003c\/strong\u003e Includes the Polycom RJ9 cable for Soundpoint IP and VVX phones; also works with ShoreTel \/ Mitel IP 420, 480, and 485. No amplifier. (783P0AA-PO)\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eYealink.\u003c\/strong\u003e Includes the Yealink RJ9 cable for Yealink SIP-T phones. No amplifier. (783P0AA-YEA)\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch2\u003eDoes the EncorePro HW540 need an amplifier?\u003c\/h2\u003e\n\n\u003cp\u003eIt depends on the version. The phone-specific bundles — Avaya, Cisco, Cisco SPA, Polycom, and Yealink — include the certified cable and plug straight into that phone, no amplifier. The universal QD version includes no cable: its Quick Disconnect needs a Plantronics amplifier (the M22 and the rest of the range, including dispatch amplifiers), a direct-connect cable, or a DA-series USB adapter for softphones, bought separately.\u003c\/p\u003e\n\n[callout type=\"honest\"]The ordering mistake to avoid: the universal QD EncorePro HW540 doesn't plug into a phone on its own — it needs an amplifier or cable. If you know your phone, the matching bundle is the simpler buy, with the certified cable already in the box. For a computer or softphone, add a DA-series USB adapter. And if you want the DA90-managed digital version with central headset management, that's the HW540D, not this one.[\/callout]\n\n\u003ch3\u003eBuilt like the rest of the EncorePro line\u003c\/h3\u003e\n\n\u003cp\u003eWhatever style it's worn in, the EncorePro HW540 is built the same: laser-welded aircraft-grade aluminum and metal joints for the rigors of a call-intensive floor, a noise-canceling flexible boom with visual and tactile positioning guides that click into place, and wideband audio up to 6,800 Hz. SoundGuard limits sudden noise spikes below 118 dBA, which helps a contact center meet OSHA and Noise at Work requirements, and at 22 to 32 grams depending on how it's worn, it's among the lightest in its class. It ships with a carrying pouch, and the cushions are replaceable, so a worn headset can be refreshed rather than retired.\u003c\/p\u003e\n\n\u003cp\u003eThe EncorePro HW540 is the one you buy when you'd rather not guess how your agents like to wear a headset — hand them a single part number that does it all three ways, built to last, and matched to the phone on their desk. Set the style, plug in the right cable, and every agent gets their own fit from the same box, with HeadsetPlus's lifetime support behind it.\u003c\/p\u003e\n\n\u003cdiv data-tab=\"whats-in-the-box\"\u003e\n\u003cul\u003e\n  \u003cli\u003ePlantronics EncorePro HW540 convertible noise-canceling headset with Quick Disconnect\u003c\/li\u003e\n  \u003cli\u003eOver-the-head headband (with temple pad)\u003c\/li\u003e\n  \u003cli\u003eOver-the-ear bendable ear hook \/ ear loop\u003c\/li\u003e\n  \u003cli\u003eBehind-the-neck band\u003c\/li\u003e\n  \u003cli\u003eSoft ear cushion (fitted)\u003c\/li\u003e\n  \u003cli\u003eCarrying pouch and quick start guide\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eWhat else is in the box depends on the version: the Avaya, Cisco, Cisco SPA, Polycom, and Yealink bundles add the certified adapter cable for that phone, so there's nothing more to buy. The universal QD version includes no cable or amplifier — add an amplifier, a direct-connect cable, or a DA-series USB adapter separately. Replacement foam and leatherette cushions, spare ear loops, a replacement headband, and an EncorePro headband support pad are available separately.\u003c\/p\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-tab=\"specifications\"\u003e\n\u003ctable\u003e\n  \u003ctbody\u003e\n    \u003ctr\u003e\n\u003cth\u003eType\u003c\/th\u003e\n\u003ctd\u003eMonaural (single-ear), convertible — over-the-head, over-the-ear, or behind-the-neck\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eSeries\u003c\/th\u003e\n\u003ctd\u003eEncorePro 500 Series\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eWearing-style pieces\u003c\/th\u003e\n\u003ctd\u003eAdjustable headband with temple pad, bendable over-the-ear hook, and neckband — all included\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eMicrophone\u003c\/th\u003e\n\u003ctd\u003eNoise-canceling flexible boom with visual and tactile positioning guides\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eConnector\u003c\/th\u003e\n\u003ctd\u003ePoly Quick Disconnect (QD)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eConnection\u003c\/th\u003e\n\u003ctd\u003ePhone-specific bundles include the certified cable (plug-in, no amplifier); universal QD version needs a Plantronics amplifier, direct-connect cable, or DA-series USB adapter (sold separately)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eAmplifier compatibility\u003c\/th\u003e\n\u003ctd\u003eWorks with the full Plantronics amplifier range, including dispatch amplifiers (M22, MX10, M12, P10, SHS-1890, AP-15, CA12CD)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eAudio\u003c\/th\u003e\n\u003ctd\u003eWideband, up to 6,800 Hz\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eHearing protection\u003c\/th\u003e\n\u003ctd\u003eSoundGuard acoustic limiting below 118 dBA; helps meet OSHA \/ Noise at Work requirements\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eWeight\u003c\/th\u003e\n\u003ctd\u003e22–32 g, depending on wearing style\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eBuild\u003c\/th\u003e\n\u003ctd\u003eLaser-welded aircraft-grade aluminum, metal joints; replaceable cushions; carrying pouch included\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eDigital alternative\u003c\/th\u003e\n\u003ctd\u003eHW540D (requires the DA90 USB processor; adds SoundGuard DIGITAL and Manager Pro management)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003ePart numbers\u003c\/th\u003e\n\u003ctd\u003e783P0AA#ABA (old 88828-01); phone bundles add +HIC10 \/ +HIS \/ -CIS \/ -SPA \/ -PO \/ -YEA\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eWarranty\u003c\/th\u003e\n\u003ctd\u003e2-year manufacturer warranty, plus HeadsetPlus lifetime technical support\u003c\/td\u003e\n\u003c\/tr\u003e\n  \u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-tab=\"compatibility\"\u003e\n\u003cp\u003e\u003cstrong\u003eSoftware.\u003c\/strong\u003e With a Poly DA-series USB adapter, the EncorePro HW540 connects to a computer and works with PC softphones and UC platforms — Microsoft Teams, Zoom, and Webex among them — plus Poly Lens for device management. The noise-canceling mic keeps your background out of the caller's audio on any of them.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHardware.\u003c\/strong\u003e The HW540 ends in a Poly Quick Disconnect. The universal QD version needs a Plantronics amplifier, a direct-connect cable, or a DA-series USB adapter to reach a phone or PC, and it's compatible with the full amplifier range, including dispatch amps. The Avaya, Cisco, Cisco SPA, Polycom, and Yealink bundles include the certified cable for that phone. For a DA90-managed, centrally administered version, see the HW540D.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePlatforms.\u003c\/strong\u003e The EncorePro HW540 is built for telephone-intensive work — customer care centers, help desks, telesales, and dispatch — and especially for mixed teams where fit preferences vary, since one convertible headset suits every agent.\u003c\/p\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-section=\"faq\"\u003e\n  \u003cdetails\u003e\u003csummary\u003eWhat wearing styles does the EncorePro HW540 have?\u003c\/summary\u003e\u003cp\u003eThe EncorePro HW540 is a 3-in-1 convertible with three wearing styles included: over-the-head (adjustable headband with temple pad), over-the-ear (bendable ear hook), and behind-the-neck (neckband). It's a mono headset, so one ear stays open in every style; an agent can wear it whichever way is most comfortable and switch whenever they like.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eDoes the EncorePro HW540 need an amplifier?\u003c\/summary\u003e\u003cp\u003eIt depends on the version. The phone-specific EncorePro HW540 bundles — Avaya, Cisco, Cisco SPA, Polycom, and Yealink — include the certified cable and plug straight into that phone, no amplifier needed. The universal QD version includes no cable, so it needs a Plantronics amplifier, a direct-connect cable, or a DA-series USB adapter, bought separately.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eCan each agent choose their own wearing style on the HW540?\u003c\/summary\u003e\u003cp\u003eYes — that's the point of the EncorePro HW540. The same headset converts between over-the-head, over-the-ear, and behind-the-neck, so one part number suits every agent's preference. It simplifies procurement and inventory and cuts the cost of swapping headsets when someone wants to change styles.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eWhat's the difference between the EncorePro HW540 and the HW540D?\u003c\/summary\u003e\u003cp\u003eBoth are the same convertible 3-in-1 headset. The standard EncorePro HW540 connects through any Poly amplifier, cable, or USB adapter. The HW540D is the Digital-series version that requires the Poly DA90 processor and adds SoundGuard DIGITAL hearing protection and Plantronics Manager Pro fleet management. Choose the HW540D only if you're deploying the DA90.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eIs the EncorePro HW540 mono or stereo?\u003c\/summary\u003e\u003cp\u003eThe EncorePro HW540 is monaural — a single earpiece, leaving the other ear open for room awareness, in whichever of the three wearing styles you choose. There's no binaural (both-ear) convertible in this line; for both ears in a fixed style, the EncorePro HW520 is the option.\u003c\/p\u003e\u003c\/details\u003e\n\u003c\/div\u003e\n\n\u003c!-- SUGGESTED: a shot of the same HW540 shown in all three wearing styles (over-head, over-ear, behind-neck) side by side, plus its included phone cables; only if a real manufacturer URL is available --\u003e","brand":"Plantronics","offers":[{"title":"Standard QD (Quick Disconnect)","offer_id":48767246926068,"sku":"783P0AA#ABA","price":92.99,"currency_code":"USD","in_stock":true},{"title":"Avaya 1400 \/ 2400 \/ 9400 \/ 9500","offer_id":48767246958836,"sku":"783P0AA+HIC10","price":159.96,"currency_code":"USD","in_stock":true},{"title":"Avaya J100 \/ 1600 \/ 9600","offer_id":48767246991604,"sku":"783P0AA+HIS","price":159.96,"currency_code":"USD","in_stock":true},{"title":"Cisco IP 6900 \/ 7900 \/ 8800 \/ 9900","offer_id":48767247024372,"sku":"783P0AA-CIS","price":159.96,"currency_code":"USD","in_stock":true},{"title":"Cisco SPA 303 \/ 500 \/ 900","offer_id":48767247057140,"sku":"783P0AA-SPA","price":159.96,"currency_code":"USD","in_stock":true},{"title":"Polycom Certified","offer_id":48767247089908,"sku":"783P0AA-PO","price":159.96,"currency_code":"USD","in_stock":true},{"title":"Yealink Certified","offer_id":48767247122676,"sku":"783P0AA-YEA","price":159.96,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0755\/6467\/9412\/files\/HW540-2.jpg?v=1751515054"},{"product_id":"plantronics-encorepro-hw530-over-the-ear-noise-canceling-qd-headset","title":"Plantronics EncorePro HW530 Noise-Canceling Over-Ear Headset (QD or Phone-Specific)","description":"\u003ch2\u003eThe EncorePro HW530 weighs 22 grams\u003c\/h2\u003e\n\n\u003cp\u003eCount how many times an agent lifts a headset off and drops it back on in a day — between breaks, side conversations, walking to the printer. For someone who does that constantly, a headband is friction. The Plantronics EncorePro HW530 takes it away: it hooks over one ear, weighs 22 grams, and goes on and off in a second.\u003c\/p\u003e\n\n\u003cp\u003eIt's the over-the-ear member of the EncorePro 500 line — the lightest of the family — and like its over-the-head siblings, it comes in a version for whatever phone is on your desk. For the DA90-managed digital version, that's the HW530D; this is the standard one.\u003c\/p\u003e\n\n\u003ch2\u003eOver the ear, and barely there\u003c\/h2\u003e\n\n\u003cp\u003eThe EncorePro HW530 is an over-the-ear headset: it loops over and rests on one ear, with no headband across the top of your head. At 22 grams it's the lightest headset in its class, yet the cushioned over-the-ear speaker still forms a real barrier against room noise — you're not trading audio away for the light weight. One ear stays open, so an agent can still hear a colleague or supervisor.\u003c\/p\u003e\n\n[stat]22 grams — the lightest EncorePro[\/stat]\n\n\u003ch3\u003eMade to go on and off all day\u003c\/h3\u003e\n\n[card title=\"On in a second, off in a second\"]The earhook is the HW530's whole point: no headband to settle, no hair to fix, nothing to adjust. It ships with small and large ear loops so agents can size the fit to their own ear, and a clothing clip takes the cord's weight off the ear so it stays put through a shift. For hot-deskers and anyone who's up and down all day, it's the EncorePro that's easiest to live with.[\/card]\n\n\u003cp\u003eFit is more personal than a headband, though. If an agent is between ear-loop sizes or wants maximum stability while they move around, the over-the-head HW510 may suit them better — same audio, different hold.\u003c\/p\u003e\n\n\u003ch2\u003eBuild the exact EncorePro HW530 you need\u003c\/h2\u003e\n\n\u003cp\u003eFour versions, differing in one thing: how the EncorePro HW530 connects to your phone. Every version is the same noise-canceling earhook headset underneath.\u003c\/p\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003e[icon:headset-mono] Universal QD — needs an amplifier or cable.\u003c\/strong\u003e No cable included; add a Plantronics M22 amplifier, a direct-connect cable, or a DA-series USB adapter for softphones — sold separately. For phones not listed below, or softphone use. (783P2AA#ABA)\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eCisco IP (69xx–99xx).\u003c\/strong\u003e Includes the Cisco RJ9 cable for the headset port on Cisco IP 69xx \/ 78xx \/ 79xx \/ 88xx \/ 89xx \/ 99xx phones. No amplifier. (783P2AA-CIS)\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eCisco SPA.\u003c\/strong\u003e Includes a 2.5mm cable for Cisco SPA 303, 5xx, and 9xx phones. No amplifier. (783P2AA-SPA)\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003ePolycom.\u003c\/strong\u003e Includes the Polycom RJ9 cable for Soundpoint IP and VVX phones. No amplifier. (783P2AA-PO)\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch2\u003eDoes the EncorePro HW530 need an amplifier?\u003c\/h2\u003e\n\n\u003cp\u003eIt depends on the version. The Cisco, Cisco SPA, and Polycom bundles include the certified cable for that phone and plug straight into its headset port, no amplifier needed. The universal QD version includes no cable: its Quick Disconnect needs a Plantronics M22 amplifier, a direct-connect bottom cable, or a DA-series USB adapter for softphones, bought separately.\u003c\/p\u003e\n\n[callout type=\"honest\"]The ordering mistake to avoid: the universal QD EncorePro HW530 doesn't plug into a phone on its own — it needs an amplifier or cable. If you have a Cisco, Cisco SPA, or Polycom phone, pick that bundle and the cable's already in the box. On an Avaya or Yealink phone, or a softphone? Call us — the HW530 works with those too, with the right cable or USB adapter; it's just not pre-bundled here. And if you want the DA90-managed digital version with central headset management, that's the HW530D, not this one.[\/callout]\n\n\u003ch3\u003eBuilt like the rest of the EncorePro line\u003c\/h3\u003e\n\n\u003cp\u003eLight as it is, the EncorePro HW530 is built to last: laser-welded aircraft-grade aluminum and metal joints for the rigors of a call-intensive floor, a noise-canceling flexible boom with visual and tactile positioning guides that click into place, and wideband audio up to 6,800 Hz. SoundGuard limits sudden noise spikes below 118 dBA, which helps a contact center meet OSHA and Noise at Work requirements, and the foam or leatherette cushions are replaceable, so a worn headset can be refreshed instead of retired. It replaces the old H41 and H41N Mirage over-the-ear headsets — the same idea, re-engineered.\u003c\/p\u003e\n\n\u003cp\u003eThe EncorePro HW530 is for the agent who'd rather not wear a headband at all — light enough to forget, quick on and off, and discreet, in a build tough enough for daily abuse. Match it to your phone, size the ear loop, and it all but disappears, backed by HeadsetPlus's lifetime support.\u003c\/p\u003e\n\n\u003cdiv data-tab=\"whats-in-the-box\"\u003e\n\u003cul\u003e\n  \u003cli\u003ePlantronics EncorePro HW530 over-the-ear noise-canceling headset with Quick Disconnect\u003c\/li\u003e\n  \u003cli\u003eSmall and large ear loops\u003c\/li\u003e\n  \u003cli\u003eFoam ear cushion (fitted)\u003c\/li\u003e\n  \u003cli\u003eClothing clip for cord management\u003c\/li\u003e\n  \u003cli\u003eQuick start guide\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eWhat else is in the box depends on the version: the Cisco, Cisco SPA, and Polycom bundles add the certified adapter cable for that phone, so there's nothing more to buy. The universal QD version includes no cable or amplifier — add an M22 amplifier, a direct-connect cable, or a DA-series USB adapter separately. Replacement foam and leatherette cushions and spare ear loops are available separately.\u003c\/p\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-tab=\"specifications\"\u003e\n\u003ctable\u003e\n  \u003ctbody\u003e\n    \u003ctr\u003e\n\u003cth\u003eType\u003c\/th\u003e\n\u003ctd\u003eMonaural, over-the-ear (earhook) — no headband\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eSeries\u003c\/th\u003e\n\u003ctd\u003eEncorePro 500 Series\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eMicrophone\u003c\/th\u003e\n\u003ctd\u003eNoise-canceling flexible boom with visual and tactile positioning guides\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eConnector\u003c\/th\u003e\n\u003ctd\u003ePoly Quick Disconnect (QD)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eConnection\u003c\/th\u003e\n\u003ctd\u003ePhone-specific bundles include the certified cable (plug-in, no amplifier); universal QD version needs an M22 amplifier, direct-connect cable, or DA-series USB adapter (sold separately)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eAudio\u003c\/th\u003e\n\u003ctd\u003eWideband, up to 6,800 Hz\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eHearing protection\u003c\/th\u003e\n\u003ctd\u003eSoundGuard acoustic limiting below 118 dBA; helps meet OSHA \/ Noise at Work requirements\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eFit\u003c\/th\u003e\n\u003ctd\u003eSmall and large ear loops; clothing clip; replaceable foam or leatherette cushions\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eWeight\u003c\/th\u003e\n\u003ctd\u003e22 g — lightest in its class\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eBuild\u003c\/th\u003e\n\u003ctd\u003eLaser-welded aircraft-grade aluminum, metal joints\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eLineage\u003c\/th\u003e\n\u003ctd\u003eReplaces the Plantronics H41 \/ H41N Mirage\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eDigital alternative\u003c\/th\u003e\n\u003ctd\u003eHW530D (requires the DA90 USB processor; adds SoundGuard DIGITAL and Manager Pro management)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003ePart numbers\u003c\/th\u003e\n\u003ctd\u003e783P2AA#ABA (old 201500-01); phone bundles add -CIS \/ -SPA \/ -PO\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eWarranty\u003c\/th\u003e\n\u003ctd\u003e2-year manufacturer warranty, plus HeadsetPlus lifetime technical support\u003c\/td\u003e\n\u003c\/tr\u003e\n  \u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-tab=\"compatibility\"\u003e\n\u003cp\u003e\u003cstrong\u003eSoftware.\u003c\/strong\u003e With a Poly DA-series USB adapter, the EncorePro HW530 connects to a computer and works with PC softphones and UC platforms — Microsoft Teams, Zoom, and Webex among them. The noise-canceling mic keeps your background out of the caller's audio on any of them.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHardware.\u003c\/strong\u003e The HW530 ends in a Poly Quick Disconnect. The universal QD version needs an M22 amplifier, a direct-connect bottom cable, or a DA-series USB adapter to reach a phone or PC. The Cisco, Cisco SPA, and Polycom bundles include the certified cable for that phone and plug straight into its headset port. For a DA90-managed, centrally administered version, see the HW530D.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePlatforms.\u003c\/strong\u003e The EncorePro HW530 is built for telephone-intensive work — customer care centers, help desks, and telesales — and especially for agents who take a headset on and off frequently, hot-desk, or simply prefer no headband.\u003c\/p\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-section=\"faq\"\u003e\n  \u003cdetails\u003e\u003csummary\u003eWhat's the wearing style of the EncorePro HW530?\u003c\/summary\u003e\u003cp\u003eThe EncorePro HW530 is an over-the-ear (earhook) headset — it loops over and rests on one ear, with no headband across the top of your head. At 22 grams it's the lightest in its class, discreet, and quick to put on and take off, which suits agents who handle a headset on and off throughout the day.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eDoes the EncorePro HW530 need an amplifier?\u003c\/summary\u003e\u003cp\u003eIt depends on the version. The Cisco, Cisco SPA, and Polycom bundles include the certified cable and plug straight into that phone, no amplifier needed. The universal QD version includes no cable, so it needs a Plantronics M22 amplifier, a direct-connect cable, or a DA-series USB adapter, bought separately.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eHow much does the EncorePro HW530 weigh?\u003c\/summary\u003e\u003cp\u003eThe EncorePro HW530 weighs 22 grams — the lightest in its class, because the over-the-ear design has no headband. That makes it well suited to long shifts and to agents who put a headset on and off frequently.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eWhat's the difference between the EncorePro HW530 and the HW530D?\u003c\/summary\u003e\u003cp\u003eBoth are the same over-the-ear earhook headset. The standard EncorePro HW530 connects through any Poly amplifier, cable, or USB adapter. The HW530D is the Digital-series version that requires the Poly DA90 processor and adds SoundGuard DIGITAL hearing protection and Plantronics Manager Pro fleet management. Choose the HW530D only if you're deploying the DA90.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eDoes the EncorePro HW530 come with different ear loop sizes?\u003c\/summary\u003e\u003cp\u003eYes. The EncorePro HW530 includes small and large ear loops so agents can size the fit to their own ear, plus a clothing clip that takes the cord's weight off the ear. The ear cushion is replaceable too, in foam or leatherette.\u003c\/p\u003e\u003c\/details\u003e\n\u003c\/div\u003e\n\n\u003c!-- SUGGESTED: a clear shot of the HW530 hooked over the ear (no headband) with the small vs large ear loops shown side by side, plus its included phone cables; only if a real manufacturer URL is available --\u003e","brand":"Plantronics","offers":[{"title":"Standard QD (Quick Disconnect)","offer_id":48767030132980,"sku":"783P2AA#ABA","price":84.99,"currency_code":"USD","in_stock":true},{"title":"Cisco IP 6900 \/ 7800 \/ 7900 \/ 8800 \/ 8900 \/ 9900","offer_id":48767030165748,"sku":"783P2AA-CIS","price":149.96,"currency_code":"USD","in_stock":true},{"title":"Cisco SPA 303 \/ 500 \/ 900","offer_id":48767030198516,"sku":"783P2AA-SPA","price":149.96,"currency_code":"USD","in_stock":true},{"title":"Polycom Certified","offer_id":48767030231284,"sku":"783P2AA-PO","price":149.96,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0755\/6467\/9412\/files\/HW530.jpg?v=1751515056"},{"product_id":"plantronics-pw540-polaris-convertible-3-in-1-direct-connect-noise-canceling-headset","title":"Plantronics PW540 Polaris Convertible 3-in-1 Noise-Canceling Headset (HW540 + A10)","description":"\u003ch2\u003eThe PW540 fits every agent, no amplifier\u003c\/h2\u003e\n\n\u003cp\u003eOutfit a mixed team off one phone system and you hit two recurring costs: agents who want different wearing styles, and an amplifier at every seat. The Plantronics PW540 Polaris headset removes both. It's a convertible 3-in-1 — over-the-head, over-the-ear, or behind-the-neck — that plugs straight into a headset-ready phone, with no separate amplifier per desk.\u003c\/p\u003e\n\n\u003cp\u003eIt's the EncorePro HW540 convertible noise-canceling headset packaged with the Plantronics A10 direct-connect cable — the most flexible member of the Polaris family, alongside the mono PW510, binaural PW520, and earhook PW530.\u003c\/p\u003e\n\n\u003ch2\u003eThree wearing styles, one part number\u003c\/h2\u003e\n\n\u003cp\u003eThe PW540 is a 3-in-1 convertible: the same headset wears over the head, over the ear, or behind the neck, using the parts in the box. It's a mono headset, so one ear stays open in every style; only the way it holds on your head changes. An agent picks the style that's comfortable and can switch any day they like.\u003c\/p\u003e\n\n[card title=\"One SKU for the whole floor, no amp at any seat\"]The PW540 collapses two procurement headaches into one order. You don't survey agents on headband versus earhook — every unit does all three — and you don't buy an amplifier for every desk, because the A10 cable connects straight to a headset-ready phone. For a mixed team on a direct-connect phone system, that's one part number that suits everyone and removes a line item from every seat. It's the reason the convertible-plus-direct-connect combination fits a varied call center better than almost anything else in the wired line.[\/card]\n\n\u003ch2\u003eDirect-connect: no amplifier per seat\u003c\/h2\u003e\n\n\u003cp\u003eThe PW540 includes the A10 direct-connect cable, which plugs the headset straight into a headset-ready phone's built-in amplifier — so there's no separate M22 amplifier to buy. \"Polaris\" is the legacy name for this direct-connect approach; the old P-series Polaris headsets were retired in 2008, and the HW540-plus-A10 combination is the modern equivalent.\u003c\/p\u003e\n\n[callout type=\"honest\"]The PW540 only works if your phone is headset-ready — a built-in amplifier behind a modular headset port, usually marked with a small headset symbol. That covers a lot of business systems — Nortel, NEC, Toshiba, Mitel, Aastra and others — but not Cisco, and not phones that need a specific HIS, HIC, or U10 cable. Ordering the wrong direct-connect cable is the most common return in this category, so confirm your phone first; send us the make and model and we'll check. If your phone isn't headset-ready, you'll want the HW540 with an M22 amplifier instead.[\/callout]\n\n\u003ch3\u003eThe HW540 inside\u003c\/h3\u003e\n\n\u003cp\u003eThe headset itself is the EncorePro HW540: a convertible, mono, noise-canceling headset with a flexible boom and visual and tactile positioning guides, wideband audio, and SoundGuard acoustic limiting below 118 dBA to help meet OSHA and Noise at Work requirements. Each style is properly designed — an adjustable headband with a soft temple pad, a bendable over-the-ear hook, and a behind-the-neck band — and the same soft cushion covers the speaker whichever way it's worn. It's built on laser-welded aircraft-grade aluminum with metal joints, weighs 22 to 32 grams depending on style, and carries a 2-year warranty.\u003c\/p\u003e\n\n\u003cp\u003eThe PW540 is the one you buy when you don't want to guess how your agents like to wear a headset, and your phones already have built-in amplifiers — a single part number that does all three styles and plugs in direct, with no amp at any desk. Confirm your phone takes a direct-connect cable, and it's plug-and-go across a mixed floor, backed by HeadsetPlus's lifetime support.\u003c\/p\u003e\n\n\u003cdiv data-tab=\"whats-in-the-box\"\u003e\n\u003cul\u003e\n  \u003cli\u003ePlantronics EncorePro HW540 convertible noise-canceling headset with Quick Disconnect\u003c\/li\u003e\n  \u003cli\u003eOver-the-head headband (with temple pad), over-the-ear ear hook, and behind-the-neck band\u003c\/li\u003e\n  \u003cli\u003ePlantronics A10 direct-connect cable (QD to modular plug)\u003c\/li\u003e\n  \u003cli\u003eSoft ear cushion (fitted) and quick start guide\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eTogether these connect directly to a headset-ready phone's built-in amplified port — no external amplifier or additional cable is required.\u003c\/p\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-tab=\"specifications\"\u003e\n\u003ctable\u003e\n  \u003ctbody\u003e\n    \u003ctr\u003e\n\u003cth\u003eType\u003c\/th\u003e\n\u003ctd\u003eMonaural (single-ear), convertible — over-the-head, over-the-ear, or behind-the-neck\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eWearing-style pieces\u003c\/th\u003e\n\u003ctd\u003eAdjustable headband with temple pad, bendable over-the-ear hook, and neckband — all included\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eMicrophone\u003c\/th\u003e\n\u003ctd\u003eNoise-canceling flexible boom with visual and tactile positioning guides\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eConnector\u003c\/th\u003e\n\u003ctd\u003ePoly Quick Disconnect (QD)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eIncluded cable\u003c\/th\u003e\n\u003ctd\u003ePlantronics A10 direct-connect cable (66268-02) — the modern replacement for the Polaris cable\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eConnection\u003c\/th\u003e\n\u003ctd\u003ePlugs directly into a headset-ready phone's built-in amplified port — no external amplifier required\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eWorks with\u003c\/th\u003e\n\u003ctd\u003eHeadset-ready phones with built-in amplifiers — Nortel (Norstar\/Meridian), NEC, Toshiba, Mitel, Aastra, 3COM, Comdial, ESI, SciTec, and others. Not compatible with Cisco or phones needing HIS \/ HIC \/ U10 cables\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eAudio\u003c\/th\u003e\n\u003ctd\u003eWideband; SoundGuard acoustic limiting below 118 dBA\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eWeight\u003c\/th\u003e\n\u003ctd\u003e22–32 g, depending on wearing style\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eBuild\u003c\/th\u003e\n\u003ctd\u003eLaser-welded aircraft-grade aluminum, metal joints\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eLineage\u003c\/th\u003e\n\u003ctd\u003e\"Polaris\" direct-connect solution — the modern replacement for the discontinued P-series Polaris headsets; built on the EncorePro HW540\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eOther styles\u003c\/th\u003e\n\u003ctd\u003ePW510 (mono over-the-head), PW520 (binaural over-the-head), PW530 (over-the-ear)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003ePart numbers\u003c\/th\u003e\n\u003ctd\u003e783P0AA + A10 (A10 cable = 66268-02)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eWarranty\u003c\/th\u003e\n\u003ctd\u003e2-year manufacturer warranty, plus HeadsetPlus lifetime technical support\u003c\/td\u003e\n\u003c\/tr\u003e\n  \u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-tab=\"compatibility\"\u003e\n\u003cp\u003e\u003cstrong\u003ePhones.\u003c\/strong\u003e The PW540 connects to headset-ready phones that have a built-in amplifier — business systems from Nortel, NEC, Toshiba, Mitel, Aastra, 3COM, Comdial, ESI, and SciTec, among others. It is not for Cisco phones or for systems that require a specific HIS, HIC, or U10 cable. Confirm your exact model before ordering.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eConnection.\u003c\/strong\u003e The included A10 direct-connect cable plugs the HW540's Quick Disconnect into the phone's modular headset port, with no external amplifier. Direct connection puts volume and mute control on the phone rather than on the cord — if you want inline controls, an amplifier is the better route.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAlternative.\u003c\/strong\u003e If your phone has no dedicated headset port, the PW540 won't work on its own — you'll want the HW540 with an M22 amplifier instead, which adds universal compatibility plus inline volume and mute. For fixed single styles, see the PW510, PW520, and PW530.\u003c\/p\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-section=\"faq\"\u003e\n  \u003cdetails\u003e\u003csummary\u003eWhat is the Plantronics PW540 Polaris headset?\u003c\/summary\u003e\u003cp\u003eThe Plantronics PW540 is the EncorePro HW540 convertible noise-canceling headset bundled with the A10 direct-connect cable. It offers three wearing styles in one and plugs straight into a headset-ready phone's built-in amplified port, so no separate amplifier is needed. \"Polaris\" refers to that direct-connect method — it's the modern replacement for Plantronics' discontinued P-series Polaris headsets.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eWhat wearing styles does the PW540 have?\u003c\/summary\u003e\u003cp\u003eThe PW540 is a 3-in-1 convertible with three wearing styles included: over-the-head (adjustable headband with temple pad), over-the-ear (bendable ear hook), and behind-the-neck (neckband). It's a mono headset, so one ear stays open in every style, and an agent can switch styles whenever they like.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eDoes the PW540 need an amplifier?\u003c\/summary\u003e\u003cp\u003eNo. The PW540 is the direct-connect version — it includes the A10 cable and plugs into a phone that already has a built-in amplified headset port, so no external amplifier is required. If your phone has no headset port, you'd need the HW540 with an M22 amplifier instead.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eWhich phones does the PW540 Polaris work with?\u003c\/summary\u003e\u003cp\u003eThe PW540 works with headset-ready phones that have a built-in amplifier — Nortel (Norstar and Meridian), NEC, Toshiba, Mitel, Aastra, 3COM, Comdial, ESI, and SciTec, among others. It does not work with Cisco phones or systems that require a specific HIS, HIC, or U10 cable. Confirm your phone model first, since the wrong cable is the most common cause of returns.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eHow is the PW540 different from the other Polaris headsets?\u003c\/summary\u003e\u003cp\u003eAll four are the same Polaris direct-connect solution with the A10 cable — only the wearing style differs. The PW540 is the convertible 3-in-1, doing all three styles in one headset, while the PW510 is mono over-the-head, the PW520 is binaural over-the-head, and the PW530 is over-the-ear. Choose the PW540 when fit preferences vary across your team.\u003c\/p\u003e\u003c\/details\u003e\n\u003c\/div\u003e\n\n\u003c!-- SUGGESTED: a shot of the HW540 in all three wearing styles with the A10 cable plugging into a headset-ready phone's port (no amplifier in the chain); only if a real manufacturer URL is available --\u003e","brand":"Plantronics","offers":[{"title":"Default Title","offer_id":46631764459764,"sku":"783P0AA+A10","price":159.96,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0755\/6467\/9412\/files\/PW540.jpg?v=1751515078"},{"product_id":"plantronics-pw530-polaris-over-the-ear-direct-connect-noise-canceling-headset","title":"Plantronics PW530 Polaris Over-the-Ear Noise-Canceling Headset (HW530 + A10)","description":"\u003ch2\u003eThe PW530 weighs 22 grams, no amplifier\n\n\u003c\/h2\u003e\n\n\u003cp\u003eFor an agent who's up and down all day — popping the headset off between calls, walking to the printer, leaning over to a colleague — a headband is friction and an amplifier box is one more thing on the desk. The Plantronics PW530 Polaris headset removes both: it hooks over one ear at 22 grams, and it plugs straight into a headset-ready phone with no separate amplifier.\u003c\/p\u003e\n\n\u003cp\u003eIt's the EncorePro HW530 over-the-ear noise-canceling headset packaged with the Plantronics A10 direct-connect cable — the earhook member of the Polaris family, alongside the mono PW510 and binaural PW520.\u003c\/p\u003e\n\n\u003ch2\u003eOver the ear, and barely there\u003c\/h2\u003e\n\n\u003cp\u003eThe PW530 is an over-the-ear headset: it loops over and rests on one ear, with no headband across the top of your head. At 22 grams it's the lightest in its class, yet the cushioned over-the-ear speaker still forms a real barrier against room noise. It's quick to put on and take off, discreet, and leaves one ear open so an agent can still hear a supervisor or colleague — well suited to anyone who handles a headset on and off through the day.\u003c\/p\u003e\n\n[stat]22 grams — the lightest EncorePro[\/stat]\n\n\u003cp\u003eIt ships with small and large ear loops so each agent can size the fit to their own ear, and the flexible noise-canceling boom keeps your background out of the caller's audio in a busy room.\u003c\/p\u003e\n\n\u003ch2\u003eDirect-connect: no amplifier per seat\u003c\/h2\u003e\n\n\u003cp\u003eThe PW530 includes the A10 direct-connect cable, which plugs the headset straight into a headset-ready phone's built-in amplifier — so there's no separate M22 amplifier to buy. \"Polaris\" is the legacy name for this direct-connect approach; the old P-series Polaris headsets were retired in 2008, and the HW530-plus-A10 combination is the modern equivalent.\u003c\/p\u003e\n\n[callout type=\"honest\"]The PW530 only works if your phone is headset-ready — a built-in amplifier behind a modular headset port, usually marked with a small headset symbol. That covers a lot of business systems — Nortel, NEC, Toshiba, Mitel, Aastra and others — but not Cisco, and not phones that need a specific HIS, HIC, or U10 cable. Ordering the wrong direct-connect cable is the most common return in this category, so confirm your phone first; send us the make and model and we'll check. If your phone isn't headset-ready, you'll want the HW530 with an M22 amplifier instead.[\/callout]\n\n\u003ch3\u003eEarhook, headband, or both ears?\u003c\/h3\u003e\n\n\u003cp\u003eAll three Polaris headsets connect the same way and cost about the same — the choice is purely how it sits and how much of the room it blocks.\u003c\/p\u003e\n\n[compare]\n\u003cdiv\u003e\n\u003cstrong\u003ePW530 — over the ear (earhook)\u003c\/strong\u003e\u003cbr\u003eNo headband, 22 grams, quick on and off. For agents who dislike headbands, take the headset on and off often, or want the lightest fit.\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cstrong\u003ePW510 \/ PW520 — over the head\u003c\/strong\u003e\u003cbr\u003eA headband holding one earpiece (PW510) or two (PW520). More stable at a fixed desk, and the binaural PW520 blocks the most room noise.\u003c\/div\u003e\n[\/compare]\n\n\u003ch3\u003eThe HW530 inside\u003c\/h3\u003e\n\n\u003cp\u003eThe headset itself is the EncorePro HW530: a 22-gram over-the-ear, noise-canceling headset with a flexible boom and positioning guides, wideband audio, and SoundGuard acoustic limiting below 118 dBA to help meet OSHA and Noise at Work requirements. It's built on laser-welded aircraft-grade aluminum with metal joints, ships with small and large ear loops, and carries a 2-year warranty — the same earhook headset sold across the EncorePro line, here matched to the A10 cable for direct connection.\u003c\/p\u003e\n\n\u003cp\u003eThe PW530 is the lightest, simplest way to put a noise-canceling headset on a headset-ready phone — the earhook HW530 and the A10 cable, matched and ready, with no headband and no amplifier. Confirm your phone takes a direct-connect cable, size the ear loop, and it all but disappears, backed by HeadsetPlus's lifetime support.\u003c\/p\u003e\n\n\u003cdiv data-tab=\"whats-in-the-box\"\u003e\n\u003cul\u003e\n  \u003cli\u003ePlantronics EncorePro HW530 over-the-ear noise-canceling headset with Quick Disconnect\u003c\/li\u003e\n  \u003cli\u003ePlantronics A10 direct-connect cable (QD to modular plug)\u003c\/li\u003e\n  \u003cli\u003eSmall and large ear loops\u003c\/li\u003e\n  \u003cli\u003eFoam ear cushion (fitted) and quick start guide\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eTogether these connect directly to a headset-ready phone's built-in amplified port — no external amplifier or additional cable is required.\u003c\/p\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-tab=\"specifications\"\u003e\n\u003ctable\u003e\n  \u003ctbody\u003e\n    \u003ctr\u003e\n\u003cth\u003eType\u003c\/th\u003e\n\u003ctd\u003eMonaural, over-the-ear (earhook) — no headband\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eMicrophone\u003c\/th\u003e\n\u003ctd\u003eNoise-canceling flexible boom with positioning guides\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eConnector\u003c\/th\u003e\n\u003ctd\u003ePoly Quick Disconnect (QD)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eIncluded cable\u003c\/th\u003e\n\u003ctd\u003ePlantronics A10 direct-connect cable (66268-02) — the modern replacement for the Polaris cable\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eConnection\u003c\/th\u003e\n\u003ctd\u003ePlugs directly into a headset-ready phone's built-in amplified port — no external amplifier required\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eWorks with\u003c\/th\u003e\n\u003ctd\u003eHeadset-ready phones with built-in amplifiers — Nortel (Norstar\/Meridian), NEC, Toshiba, Mitel, Aastra, 3COM, Comdial, ESI, SciTec, and others. Not compatible with Cisco or phones needing HIS \/ HIC \/ U10 cables\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eAudio\u003c\/th\u003e\n\u003ctd\u003eWideband; SoundGuard acoustic limiting below 118 dBA\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eFit\u003c\/th\u003e\n\u003ctd\u003eSmall and large ear loops; replaceable foam or leatherette cushions\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eWeight\u003c\/th\u003e\n\u003ctd\u003e22 g — lightest in its class\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eBuild\u003c\/th\u003e\n\u003ctd\u003eLaser-welded aircraft-grade aluminum, metal joints\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eLineage\u003c\/th\u003e\n\u003ctd\u003e\"Polaris\" direct-connect solution — the modern replacement for the discontinued P-series Polaris headsets; built on the EncorePro HW530\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eOther styles\u003c\/th\u003e\n\u003ctd\u003ePW510 (mono over-the-head), PW520 (binaural over-the-head)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003ePart numbers\u003c\/th\u003e\n\u003ctd\u003e783P2AA + A10 (A10 cable = 66268-02)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eWarranty\u003c\/th\u003e\n\u003ctd\u003e2-year manufacturer warranty, plus HeadsetPlus lifetime technical support\u003c\/td\u003e\n\u003c\/tr\u003e\n  \u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-tab=\"compatibility\"\u003e\n\u003cp\u003e\u003cstrong\u003ePhones.\u003c\/strong\u003e The PW530 connects to headset-ready phones that have a built-in amplifier — business systems from Nortel, NEC, Toshiba, Mitel, Aastra, 3COM, Comdial, ESI, and SciTec, among others. It is not for Cisco phones or for systems that require a specific HIS, HIC, or U10 cable. Confirm your exact model before ordering.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eConnection.\u003c\/strong\u003e The included A10 direct-connect cable plugs the HW530's Quick Disconnect into the phone's modular headset port, with no external amplifier. Direct connection puts volume and mute control on the phone rather than on the cord — if you want inline controls, an amplifier is the better route.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAlternative.\u003c\/strong\u003e If your phone has no dedicated headset port, the PW530 won't work on its own — you'll want the HW530 with an M22 amplifier instead, which adds universal compatibility plus inline volume and mute. For over-the-head styles, see the mono PW510 and binaural PW520.\u003c\/p\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-section=\"faq\"\u003e\n  \u003cdetails\u003e\u003csummary\u003eWhat is the Plantronics PW530 Polaris headset?\u003c\/summary\u003e\u003cp\u003eThe Plantronics PW530 is the EncorePro HW530 over-the-ear noise-canceling headset bundled with the A10 direct-connect cable. It plugs straight into a headset-ready phone's built-in amplified port, so no separate amplifier is needed. \"Polaris\" refers to that direct-connect method — it's the modern replacement for Plantronics' discontinued P-series Polaris headsets.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eWhat's the wearing style of the PW530?\u003c\/summary\u003e\u003cp\u003eThe PW530 is an over-the-ear (earhook) headset — it hooks over and rests on one ear, with no headband. At 22 grams it's the lightest in its class, discreet, and quick to put on and take off, which suits agents who handle a headset on and off throughout the day. It includes small and large ear loops to size the fit.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eDoes the PW530 need an amplifier?\u003c\/summary\u003e\u003cp\u003eNo. The PW530 is the direct-connect version — it includes the A10 cable and plugs into a phone that already has a built-in amplified headset port, so no external amplifier is required. If your phone has no headset port, you'd need the HW530 with an M22 amplifier instead.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eWhich phones does the PW530 Polaris work with?\u003c\/summary\u003e\u003cp\u003eThe PW530 works with headset-ready phones that have a built-in amplifier — Nortel (Norstar and Meridian), NEC, Toshiba, Mitel, Aastra, 3COM, Comdial, ESI, and SciTec, among others. It does not work with Cisco phones or systems that require a specific HIS, HIC, or U10 cable. Confirm your phone model first, since the wrong cable is the most common cause of returns.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eHow is the PW530 different from the PW510 and PW520?\u003c\/summary\u003e\u003cp\u003eAll three are the same Polaris direct-connect solution with the A10 cable — only the wearing style differs. The PW530 is over-the-ear (earhook), the PW510 is mono over-the-head, and the PW520 is binaural over-the-head. Choose the PW530 for the lightest, no-headband fit and the PW520 to block the most room noise with both ears.\u003c\/p\u003e\u003c\/details\u003e\n\u003c\/div\u003e\n\n\u003c!-- SUGGESTED: a shot of the earhook HW530 + A10 cable plugging into a headset-ready phone's port (no amplifier), with the small\/large ear loops shown; only if a real manufacturer URL is available --\u003e","brand":"Plantronics","offers":[{"title":"Default Title","offer_id":46631764492532,"sku":"783P2AA+A10","price":139.96,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0755\/6467\/9412\/files\/PW530.jpg?v=1751515080"},{"product_id":"plantronics-encorepro-hw510-mono-noise-canceling-qd-headset","title":"Plantronics EncorePro HW510 Mono QD Headset (Noise-Canceling or Voice Tube)","description":"\u003ch2\u003eOne EncorePro HW510, eight ways to connect\u003c\/h2\u003e\n\n\u003cp\u003eSearch for the EncorePro HW510 and you'll find what looks like eight different headsets — Avaya this, Cisco that, a voice-tube version, a plain \"QD\" one. They're the same headset. The Plantronics EncorePro HW510 is a single mono, over-the-head, noise-canceling headset, and what changes between versions is one thing: how it connects to your phone.\u003c\/p\u003e\n\n\u003cp\u003eGet that one choice right and the headset plugs in and works. Get it wrong and you're buying an amplifier you didn't expect to need, or a voice tube when you wanted noise canceling. Here's how to pick the exact EncorePro HW510 for your desk.\u003c\/p\u003e\n\n\u003ch2\u003eBuild the exact EncorePro HW510 you need\u003c\/h2\u003e\n\n\u003cp\u003eEight versions, and they differ along just two questions: noise-canceling mic or voice tube, and how it reaches your phone.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eThe microphone — almost everyone wants noise-canceling.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003e[icon:headset-mono] Noise-canceling (HW510).\u003c\/strong\u003e The standard choice. The mic filters your background out of the caller's ear — the feature that makes this a call-center headset. Seven of the eight versions use it. (783Q1AA#ABA)\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eVoice tube (HW510V).\u003c\/strong\u003e A hollow tube in place of the noise-canceling mic — no background filtering. Pick this only if you specifically need a voice tube. (783Q3AA#ABA)\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eThe connection — match it to your phone, and the right cable is in the box.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eUniversal QD — needs an amplifier or cable.\u003c\/strong\u003e The bare Quick Disconnect version, no cable included. Add a Plantronics M22 amplifier, a direct-connect bottom cable, or a QD-to-USB adapter for softphones — sold separately. For multi-line phones, softphones, or when you already own the amp. (783Q1AA#ABA)\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eAvaya 1400 \/ 2400 \/ 4600 \/ 5400 \/ 9400 \/ 9500.\u003c\/strong\u003e Includes the certified Avaya adapter cable for these older Avaya digital and IP series — plugs straight in, no amplifier. (783Q1AA+HIC)\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eAvaya J100 \/ 1600 \/ 9600.\u003c\/strong\u003e Includes the Avaya cable for J139–J189, 1600, and 9600 phones. No amplifier. (783Q1AA+HIS)\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eCisco IP (69xx–99xx).\u003c\/strong\u003e Includes the Cisco cable for the headset port on Cisco IP 69xx \/ 78xx \/ 79xx \/ 88xx \/ 89xx \/ 99xx phones. No amplifier. (783Q1AA-CIS)\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eCisco SPA.\u003c\/strong\u003e Includes a 2.5mm cable for Cisco SPA 303, 5xx, and 9xx phones. No amplifier. (783Q1AA-SPA)\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003ePolycom.\u003c\/strong\u003e Includes the Polycom RJ9 cable for Soundpoint IP and VVX phones. No amplifier. (783Q1AA-PO)\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eYealink.\u003c\/strong\u003e Includes the Yealink RJ9 cable for Yealink SIP-T phones. No amplifier. (783Q1AA-YEA)\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch2\u003eDoes the EncorePro HW510 need an amplifier?\u003c\/h2\u003e\n\n\u003cp\u003eIt depends on the version. The phone-specific bundles — Avaya, Cisco, Polycom, Yealink, and Cisco SPA — include the exact certified cable for that phone, so they plug into your phone's headset port and work with no amplifier. The plain universal QD version includes no cable: its Quick Disconnect needs a Plantronics M22 amplifier, a direct-connect bottom cable, or a QD-to-USB adapter for softphones, bought separately.\u003c\/p\u003e\n\n[callout type=\"honest\"]This is the ordering mistake to avoid: the universal QD EncorePro HW510 does not plug into a desk phone on its own — it needs an amplifier or cable. If you know your phone, the matching bundle is the simpler and usually cheaper buy, because the certified cable is already in the box and there's no amplifier to add. If your phone isn't listed, or you're on a softphone, the universal QD plus the right adapter is the path — call us and we'll match it for you.[\/callout]\n\n\u003ch2\u003eThe noise-canceling mic — and when to skip it\u003c\/h2\u003e\n\n\u003cp\u003eSeven of the eight versions use a noise-canceling microphone: it filters the room out of what your caller hears, which is what keeps a busy floor from bleeding into every call. The eighth, the HW510V, swaps that for a hollow voice tube — no noise filtering at all.\u003c\/p\u003e\n\n[compare]\n\u003cdiv\u003e\n\u003cstrong\u003eHW510 — noise-canceling mic\u003c\/strong\u003e\u003cbr\u003eFilters background noise out of your outgoing voice. The right choice for any normal office or call center, and what seven of the eight versions use.\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cstrong\u003eHW510V — voice tube\u003c\/strong\u003e\u003cbr\u003eA replaceable hollow tube, no noise canceling. Chosen mainly for hygiene (the tube swaps out) or to standardize on legacy equipment. Not for noisy rooms.\u003c\/div\u003e\n[\/compare]\n\n\u003ch3\u003eBuilt to survive a call center\u003c\/h3\u003e\n\n\u003cp\u003eEvery version is built the same way underneath: aircraft-grade aluminum with laser-welded construction and metal joints, the most durable EncorePro yet, with soft replaceable ear cushions and an adjustable headband. The flexible boom has visual and tactile positioning guides — a click-stop that tells your fingers when the mic is in the right spot, so every agent sounds clear without fiddling. It replaces the older HW251N and is light enough to forget over a full shift.\u003c\/p\u003e\n\n\u003cp\u003eNo matter which version you choose, every EncorePro HW510 includes:\u003c\/p\u003e\n\n[checklist]\n\u003cli\u003eWideband audio up to 6,800 Hz for richer, clearer calls\u003c\/li\u003e\n\u003cli\u003eSoundGuard acoustic-shock protection\u003c\/li\u003e\n\u003cli\u003eTelecoil hearing aid compatibility (HAC)\u003c\/li\u003e\n\u003cli\u003eLaser-welded aircraft-grade aluminum and metal joints\u003c\/li\u003e\n\u003cli\u003eQuick Disconnect for walk-away convenience\u003c\/li\u003e\n\u003cli\u003eA 2-year manufacturer warranty\u003c\/li\u003e\n[\/checklist]\n\n\u003ch3\u003eHearing protection and HAC\u003c\/h3\u003e\n\n\u003cp\u003eThe EncorePro HW510 uses SoundGuard acoustic limiting to cap sudden noise spikes, which helps a contact center meet OSHA and Noise at Work requirements over long shifts. It's also telecoil hearing aid compatible, so agents who use a T-coil-equipped hearing aid can run it.\u003c\/p\u003e\n\n[stat]SoundGuard limits spikes below 118 dBA[\/stat]\n\n\u003cp\u003eFor a softphone setup, the same headset reaches Microsoft Teams, Zoom, and Webex through a QD-to-USB adapter, and works with Poly Lens for central device management — so the HW510 isn't only a desk-phone headset. Pick the connection that matches what's on your desk today, and you've got a headset built to outlast it.\u003c\/p\u003e\n\n\u003cdiv data-tab=\"whats-in-the-box\"\u003e\n\u003cul\u003e\n  \u003cli\u003ePlantronics EncorePro HW510 headset with Quick Disconnect (or HW510V with voice tube)\u003c\/li\u003e\n  \u003cli\u003eSoft foam ear cushion (fitted)\u003c\/li\u003e\n  \u003cli\u003eQuick start guide\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eWhat else is in the box depends on the version: the Avaya, Cisco, Cisco SPA, Polycom, and Yealink bundles add the certified adapter cable for that phone, so there's nothing more to buy. The universal QD version includes no cable or amplifier — add an M22 amplifier, a direct-connect cable, or a QD-to-USB adapter separately. Replacement foam and leatherette cushions, an EncorePro headband support pad, and spare voice tubes (for the HW510V) are available separately.\u003c\/p\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-tab=\"specifications\"\u003e\n\u003ctable\u003e\n  \u003ctbody\u003e\n    \u003ctr\u003e\n\u003cth\u003eType\u003c\/th\u003e\n\u003ctd\u003eMonaural (single-ear), over-the-head, on-ear (supra-aural)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eMicrophone\u003c\/th\u003e\n\u003ctd\u003eNoise-canceling flexible boom with visual and tactile positioning guides (HW510); clear voice tube, no noise canceling (HW510V)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eConnector\u003c\/th\u003e\n\u003ctd\u003ePoly Quick Disconnect (QD)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eConnection\u003c\/th\u003e\n\u003ctd\u003ePhone-specific bundles include the certified cable (plug-in, no amplifier); universal QD version needs an M22 amplifier, direct-connect cable, or QD-to-USB adapter (sold separately)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eAudio\u003c\/th\u003e\n\u003ctd\u003eWideband, up to 6,800 Hz\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eHearing protection\u003c\/th\u003e\n\u003ctd\u003eSoundGuard acoustic limiting below 118 dBA; helps meet OSHA \/ Noise at Work requirements\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eHearing aid compatibility\u003c\/th\u003e\n\u003ctd\u003eTelecoil Hearing Aid Compatible (HAC)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eBuild\u003c\/th\u003e\n\u003ctd\u003eLaser-welded aircraft-grade aluminum, metal joints; soft replaceable foam ear cushions; adjustable headband\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eUC \/ softphone\u003c\/th\u003e\n\u003ctd\u003eWorks with Microsoft Teams, Zoom, and Webex via a QD-to-USB adapter; Poly Lens for device management\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eWeight\u003c\/th\u003e\n\u003ctd\u003eApprox. 60 g (HW510); approx. 58 g (HW510V)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eLineage\u003c\/th\u003e\n\u003ctd\u003eReplaces the Plantronics HW251N\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003ePart numbers\u003c\/th\u003e\n\u003ctd\u003eHW510: 783Q1AA#ABA (old 89433-01); HW510V: 783Q3AA#ABA (old 89435-01); phone bundles add +HIC \/ +HIS \/ -CIS \/ -SPA \/ -PO \/ -YEA\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eWarranty\u003c\/th\u003e\n\u003ctd\u003e2-year manufacturer warranty, plus HeadsetPlus lifetime technical support\u003c\/td\u003e\n\u003c\/tr\u003e\n  \u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-tab=\"compatibility\"\u003e\n\u003cp\u003e\u003cstrong\u003eSoftware.\u003c\/strong\u003e With a QD-to-USB adapter, the EncorePro HW510 works with PC softphones and UC platforms — Microsoft Teams, Zoom, and Webex among them — and integrates with Poly Lens for central device management and firmware updates. The noise-canceling versions keep your background out of the caller's audio on any of them.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHardware.\u003c\/strong\u003e The HW510 ends in a Poly Quick Disconnect. The universal QD version needs a Plantronics M22 amplifier, a direct-connect bottom cable, or a QD-to-USB adapter to reach a phone or PC. The Avaya, Cisco, Cisco SPA, Polycom, and Yealink bundles include the certified cable for that phone and plug straight into its headset port — no amplifier needed.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePlatforms.\u003c\/strong\u003e The EncorePro HW510 is built for telephone-intensive work — formal customer care centers, help desks, telesales, and dispatch — on desk phones and softphones alike, where durability and clear noise-canceled voice matter through an all-day shift.\u003c\/p\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-section=\"faq\"\u003e\n  \u003cdetails\u003e\u003csummary\u003eDoes the Plantronics EncorePro HW510 plug into my phone, or do I need an amplifier?\u003c\/summary\u003e\u003cp\u003eIt depends on the version. The phone-specific EncorePro HW510 bundles — Avaya, Cisco, Cisco SPA, Polycom, and Yealink — include the certified cable for that phone and plug straight into its headset port, no amplifier needed. The universal QD version includes no cable, so it needs a Plantronics M22 amplifier, a direct-connect cable, or a QD-to-USB adapter, bought separately.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eWhich EncorePro HW510 do I order for my phone?\u003c\/summary\u003e\u003cp\u003eMatch it to your phone. If you have an Avaya, Cisco, Cisco SPA, Polycom, or Yealink phone, choose that bundle and the right cable comes in the box. If you're on a multi-line phone not listed, a softphone, or you already own a Plantronics amplifier, choose the universal QD EncorePro HW510 and add the matching adapter. If you're unsure, call us with your phone model.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eWhat's the difference between the HW510 and the HW510V?\u003c\/summary\u003e\u003cp\u003eThe microphone. The EncorePro HW510 has a noise-canceling microphone that filters background noise out of your outgoing voice — the right choice for a busy office. The HW510V replaces it with a clear voice tube and does no noise canceling; it's chosen mainly for hygiene or legacy standardization. Both are otherwise the same mono, over-the-head EncorePro.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eIs the EncorePro HW510 hearing aid compatible?\u003c\/summary\u003e\u003cp\u003eYes. The EncorePro HW510 is telecoil Hearing Aid Compatible (HAC), so it works with hearing aids that have a T-coil setting. If hearing-aid use is essential, confirm your aid supports telecoil coupling before ordering.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eDoes the EncorePro HW510 work with Microsoft Teams or Zoom?\u003c\/summary\u003e\u003cp\u003eYes. With a QD-to-USB adapter, the EncorePro HW510 connects to a computer and works with Microsoft Teams, Zoom, and Webex, plus Poly Lens for management. The headset itself is the same — you're just choosing a USB adapter instead of a desk-phone cable.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eHow durable is the EncorePro HW510?\u003c\/summary\u003e\u003cp\u003eThe EncorePro HW510 is built with laser-welded aircraft-grade aluminum and metal joints — Poly's most durable EncorePro construction — and is backed by a 2-year manufacturer warranty. The ear cushions are replaceable, so a worn headset can be refreshed rather than retired.\u003c\/p\u003e\u003c\/details\u003e\n\u003c\/div\u003e\n\n\u003c!-- SUGGESTED: a single image showing the HW510 headset in the center with the different included cables (Avaya, Cisco, Polycom, Yealink) fanned out around it, to make \"one headset, different cables\" obvious; only if a real manufacturer URL is available --\u003e","brand":"Plantronics","offers":[{"title":"Standard QD (Quick Disconnect)","offer_id":48761083363572,"sku":"783Q1AA#ABA","price":81.99,"currency_code":"USD","in_stock":true},{"title":"Voice Tube (No Noise Canceling)","offer_id":48761083396340,"sku":"783Q3AA#ABA","price":68.99,"currency_code":"USD","in_stock":true},{"title":"Avaya 1400 \/ 2400 \/ 9400 \/ 9500","offer_id":48761083429108,"sku":"783Q1AA+HIC","price":149.96,"currency_code":"USD","in_stock":true},{"title":"Avaya J100 \/ 1600 \/ 9600","offer_id":48761083461876,"sku":"783Q1AA+HIS","price":149.96,"currency_code":"USD","in_stock":true},{"title":"Cisco IP 6900 \/ 7800 \/ 7900 \/ 8800 \/ 8900 \/ 9900","offer_id":48761083494644,"sku":"783Q1AA-CIS","price":149.96,"currency_code":"USD","in_stock":true},{"title":"Cisco SPA 303 \/ 500 \/ 900","offer_id":48761083527412,"sku":"783Q1AA-SPA","price":149.96,"currency_code":"USD","in_stock":true},{"title":"Polycom Certified","offer_id":48761083560180,"sku":"783Q1AA-PO","price":149.96,"currency_code":"USD","in_stock":true},{"title":"Yealink Certified","offer_id":48761083592948,"sku":"783Q1AA-YEA","price":149.96,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0755\/6467\/9412\/files\/HW510.jpg?v=1751515109"},{"product_id":"plantronics-encorepro-hw520-binaural-noise-canceling-qd-headset","title":"Plantronics EncorePro HW520 Binaural QD Headset (Noise-Canceling or Voice Tube)","description":"\u003ch2\u003eThe EncorePro HW520 covers both ears\u003c\/h2\u003e\n\n\u003cp\u003eOn an open-plan floor where a dozen people are mid-call, the hardest thing isn't hearing your customer — it's not hearing everyone else. The Plantronics EncorePro HW520 answers that by covering both ears, so the room drops away and the call is all that's left. It's the binaural version of the HW510, and like the HW510, it comes in a version for whatever phone is on your desk.\u003c\/p\u003e\n\n\u003cp\u003eBoth ears or one is a real choice, not just an upgrade — and so is which cable you need. Here's how to land on the exact EncorePro HW520 for your floor.\u003c\/p\u003e\n\n\u003ch2\u003eBoth ears or one? The EncorePro HW520 vs the HW510\u003c\/h2\u003e\n\n\u003cp\u003eThe EncorePro HW520 is binaural — it covers both ears — where the HW510 covers one. Both ears mean more focus and better isolation on a noisy floor; one ear open means an agent can still hear a colleague or supervisor. Neither is simply better; it depends on whether the job needs concentration or room awareness.\u003c\/p\u003e\n\n[compare]\n\u003cdiv\u003e\n\u003cstrong\u003eHW520 — binaural (both ears)\u003c\/strong\u003e\u003cbr\u003eBlocks more of the room for focus and accuracy. Best for noisy, open-plan floors and agents who need to shut the room out.\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cstrong\u003eHW510 — mono (one ear)\u003c\/strong\u003e\u003cbr\u003eOne ear open for the floor. Best where agents collaborate, or need to stay tuned to a supervisor or nearby colleagues.\u003c\/div\u003e\n[\/compare]\n\n\u003cp\u003eThere's a floor-wide effect, too: when everyone's wearing both-ear headsets, the whole room gets quieter, because agents stop raising their voices to hear over each other.\u003c\/p\u003e\n\n[callout type=\"info\"]One thing the \"dual-ear\" label gets wrong: the EncorePro HW520 is binaural, not stereo. Both speakers play the same voice signal — it's built for focus, not music. True stereo headsets carry separate left and right channels; the HW520 deliberately doesn't, because a phone call is one channel and the goal is clarity in both ears.[\/callout]\n\n\u003ch2\u003eBuild the exact EncorePro HW520 you need\u003c\/h2\u003e\n\n\u003cp\u003eSeven versions, differing along two questions: noise-canceling mic or voice tube, and how it connects to your phone.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eThe microphone — almost everyone wants noise-canceling.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003e[icon:headset-stereo] Noise-canceling (HW520).\u003c\/strong\u003e The standard choice, used by six of the seven versions. The mic keeps your background out of the caller's ear. (783P6AA#ABA)\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eVoice tube (HW520V).\u003c\/strong\u003e A hollow tube in place of the noise-canceling mic — no background filtering. Pick this only if you specifically need a voice tube. (783P8AA#ABA)\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eThe connection — match it to your phone, and the right cable is in the box.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eUniversal QD — needs an amplifier or cable.\u003c\/strong\u003e The bare Quick Disconnect version, no cable included. Add a Plantronics M22 amplifier, a direct-connect bottom cable, or a DA-series USB adapter for softphones — sold separately. (783P6AA#ABA)\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eAvaya J100 \/ 1600 \/ 9600.\u003c\/strong\u003e Includes the certified Avaya cable for J139–J189, 1600, and 9600 phones. No amplifier. (783P6AA+HIS)\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eCisco IP (68xx–99xx).\u003c\/strong\u003e Includes the Cisco cable for the headset port on Cisco IP 68xx \/ 69xx \/ 78xx \/ 79xx \/ 88xx \/ 89xx \/ 99xx phones. No amplifier. (783P6AA-CIS)\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eCisco SPA.\u003c\/strong\u003e Includes a 2.5mm cable for Cisco SPA 303, 5xx, and 9xx phones. No amplifier. (783P6AA-SPA)\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003ePolycom.\u003c\/strong\u003e Includes the Polycom RJ9 cable for Soundpoint IP and VVX phones. No amplifier. (783P6AA-PO)\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eYealink.\u003c\/strong\u003e Includes the Yealink RJ9 cable for Yealink SIP-T phones. No amplifier. (783P6AA-YEA)\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch2\u003eDoes the EncorePro HW520 need an amplifier?\u003c\/h2\u003e\n\n\u003cp\u003eIt depends on the version. The phone-specific bundles — Avaya, Cisco, Cisco SPA, Polycom, and Yealink — include the certified cable for that phone and plug straight into its headset port, no amplifier needed. The universal QD version includes no cable: its standard 4-pin Quick Disconnect needs a Plantronics M22 amplifier, a direct-connect bottom cable, or a DA-series USB adapter for softphones, bought separately.\u003c\/p\u003e\n\n[callout type=\"honest\"]The most common HW520 ordering mistake: buying the universal QD version expecting it to plug into a desk phone or a USB port on its own. It doesn't — it needs an amplifier or the right cable. If you know your phone, the matching bundle is the simpler buy, with the certified cable already in the box. For a computer or softphone, add a Poly DA-series USB adapter such as the DA80. Not sure which you need? Call us with your phone or softphone and we'll match it.[\/callout]\n\n\u003ch3\u003eBuilt for the long shift\u003c\/h3\u003e\n\n\u003cp\u003eEvery version is built the same way: aircraft-grade aluminum with laser-welded construction and metal joints, soft replaceable ear cushions, and an adjustable headband. The binaural design uses a single cable — the second speaker is fed by a flat ribbon hidden inside the headband, so there's no cable splitting under your chin. The flexible boom has click-stop positioning guides that tell your fingers when the mic is placed right. For more isolation, the HW520 also takes circumaural (around-the-ear) leatherette cushions in place of the standard on-ear foam. It replaces the older HW261N.\u003c\/p\u003e\n\n\u003ch3\u003eHearing protection, HAC, and audio\u003c\/h3\u003e\n\n\u003cp\u003eThe EncorePro HW520 uses SoundGuard acoustic limiting to cap sudden noise spikes above 118 dBA, which helps a contact center meet OSHA and Noise at Work requirements over long shifts. It's telecoil hearing aid compatible for agents who use a T-coil-equipped aid, and its wideband audio reaches up to 6,800 Hz for richer, clearer calls that reduce listening fatigue. Pick the connection that matches your desk today, and you've got a both-ears headset built to outlast the phone it's plugged into.\u003c\/p\u003e\n\n\u003cdiv data-tab=\"whats-in-the-box\"\u003e\n\u003cul\u003e\n  \u003cli\u003ePlantronics EncorePro HW520 binaural headset with Quick Disconnect (or HW520V with voice tube)\u003c\/li\u003e\n  \u003cli\u003eSoft foam ear cushions (fitted, both ears)\u003c\/li\u003e\n  \u003cli\u003eQuick start guide\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eWhat else is in the box depends on the version: the Avaya, Cisco, Cisco SPA, Polycom, and Yealink bundles add the certified adapter cable for that phone, so there's nothing more to buy. The universal QD version includes no cable or amplifier — add an M22 amplifier, a direct-connect cable, or a DA-series USB adapter separately. Replacement foam, leatherette, and circumaural leather cushions, an EncorePro headband support pad, and spare voice tubes (for the HW520V) are available separately.\u003c\/p\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-tab=\"specifications\"\u003e\n\u003ctable\u003e\n  \u003ctbody\u003e\n    \u003ctr\u003e\n\u003cth\u003eType\u003c\/th\u003e\n\u003ctd\u003eBinaural (both-ear), over-the-head, on-ear (supra-aural)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eMicrophone\u003c\/th\u003e\n\u003ctd\u003eNoise-canceling flexible boom with visual and tactile positioning guides (HW520); clear voice tube, no noise canceling (HW520V)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eConnector\u003c\/th\u003e\n\u003ctd\u003ePoly standard 4-pin Quick Disconnect (QD)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eConnection\u003c\/th\u003e\n\u003ctd\u003ePhone-specific bundles include the certified cable (plug-in, no amplifier); universal QD version needs an M22 amplifier, direct-connect cable, or DA-series USB adapter (sold separately)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eAudio\u003c\/th\u003e\n\u003ctd\u003eWideband, up to 6,800 Hz (same signal to both ears — not true stereo)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eHearing protection\u003c\/th\u003e\n\u003ctd\u003eSoundGuard acoustic limiting above 118 dBA; helps meet OSHA \/ Noise at Work requirements\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eHearing aid compatibility\u003c\/th\u003e\n\u003ctd\u003eTelecoil Hearing Aid Compatible (HAC)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eBuild\u003c\/th\u003e\n\u003ctd\u003eLaser-welded aircraft-grade aluminum, metal joints; single ribbon-cable headband; replaceable foam, leatherette, or circumaural leather cushions\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eWeight\u003c\/th\u003e\n\u003ctd\u003eApprox. 82 g (HW520); approx. 80 g (HW520V)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eLineage\u003c\/th\u003e\n\u003ctd\u003eReplaces the Plantronics HW261N\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003ePart numbers\u003c\/th\u003e\n\u003ctd\u003eHW520: 783P6AA#ABA (old 89434-01); HW520V: 783P8AA#ABA (old 89436-01); phone bundles add +HIS \/ -CIS \/ -SPA \/ -PO \/ -YEA\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eWarranty\u003c\/th\u003e\n\u003ctd\u003e2-year manufacturer warranty, plus HeadsetPlus lifetime technical support\u003c\/td\u003e\n\u003c\/tr\u003e\n  \u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-tab=\"compatibility\"\u003e\n\u003cp\u003e\u003cstrong\u003eSoftware.\u003c\/strong\u003e With a Poly DA-series USB adapter (such as the DA80), the EncorePro HW520 connects to a computer and works with PC softphones and UC platforms — Microsoft Teams, Zoom, and Webex among them. The noise-canceling versions keep your background out of the caller's audio on any of them.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHardware.\u003c\/strong\u003e The HW520 ends in a Poly standard 4-pin Quick Disconnect. The universal QD version needs an M22 amplifier, a direct-connect bottom cable, or a DA-series USB adapter to reach a phone or PC. The Avaya, Cisco, Cisco SPA, Polycom, and Yealink bundles include the certified cable for that phone and plug straight into its headset port — no amplifier needed.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePlatforms.\u003c\/strong\u003e The EncorePro HW520 is built for telephone-intensive work — customer care centers, help desks, telesales, and dispatch — on desk phones and softphones alike, where blocking a noisy room with both ears keeps agents focused through an all-day shift.\u003c\/p\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-section=\"faq\"\u003e\n  \u003cdetails\u003e\u003csummary\u003eShould I get the binaural EncorePro HW520 or the mono HW510?\u003c\/summary\u003e\u003cp\u003eChoose the EncorePro HW520 if agents work on a noisy, open-plan floor and need both ears covered to focus and block the room. Choose the HW510 if they need to stay aware of colleagues or a supervisor, since its single earpiece leaves one ear open. The two are otherwise the same EncorePro headset — both ears versus one is the only real difference.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eDoes the EncorePro HW520 need an amplifier?\u003c\/summary\u003e\u003cp\u003eIt depends on the version. The phone-specific EncorePro HW520 bundles — Avaya, Cisco, Cisco SPA, Polycom, and Yealink — include the certified cable and plug straight into that phone, no amplifier needed. The universal QD version includes no cable, so it needs a Plantronics M22 amplifier, a direct-connect cable, or a DA-series USB adapter, bought separately.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eIs the EncorePro HW520 a stereo headset?\u003c\/summary\u003e\u003cp\u003eNo. The EncorePro HW520 is binaural, not stereo — both speakers play the same voice signal for focus and clarity on calls, not separate left and right channels for music. It covers both ears, but it isn't a hi-fi or gaming headset.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eWhat's the difference between the HW520 and the HW520V?\u003c\/summary\u003e\u003cp\u003eThe microphone. The EncorePro HW520 has a noise-canceling microphone that filters background noise out of your outgoing voice — the right choice for a busy office. The HW520V replaces it with a clear voice tube and does no noise canceling. Both are otherwise the same binaural, over-the-head EncorePro.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eIs the EncorePro HW520 hearing aid compatible?\u003c\/summary\u003e\u003cp\u003eYes. The EncorePro HW520 is telecoil Hearing Aid Compatible (HAC), so it works with hearing aids that have a T-coil setting. If hearing-aid use is essential, confirm your aid supports telecoil coupling before ordering.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eDoes the EncorePro HW520 work with a computer or Microsoft Teams?\u003c\/summary\u003e\u003cp\u003eYes. With a Poly DA-series USB adapter such as the DA80, the EncorePro HW520 connects to a PC and works with Microsoft Teams, Zoom, and Webex. The headset is the same — you're choosing a USB adapter instead of a desk-phone cable.\u003c\/p\u003e\u003c\/details\u003e\n\u003c\/div\u003e\n\n\u003c!-- SUGGESTED: an image of the HW520 headset centered with its included phone cables (Avaya, Cisco, Polycom, Yealink) fanned around it, to make \"one headset, different cables\" obvious; only if a real manufacturer URL is available --\u003e","brand":"Plantronics","offers":[{"title":"Standard QD (Quick Disconnect)","offer_id":48766872223988,"sku":"783P6AA#ABA","price":96.99,"currency_code":"USD","in_stock":true},{"title":"Voice Tube (No Noise Canceling)","offer_id":48766872256756,"sku":"783P8AA#ABA","price":88.99,"currency_code":"USD","in_stock":true},{"title":"Avaya J100 \/ 1600 \/ 9600","offer_id":48766872289524,"sku":"783P6AA+HIS","price":159.96,"currency_code":"USD","in_stock":true},{"title":"Cisco IP 6900 \/ 7800 \/ 7900 \/ 8800 \/ 8900 \/ 9900","offer_id":48766872322292,"sku":"783P6AA-CIS","price":159.96,"currency_code":"USD","in_stock":true},{"title":"Cisco SPA 303 \/ 500 \/ 900","offer_id":48766872355060,"sku":"783P6AA-SPA","price":159.96,"currency_code":"USD","in_stock":true},{"title":"Polycom Certified","offer_id":48766872387828,"sku":"783P6AA-PO","price":159.96,"currency_code":"USD","in_stock":true},{"title":"Yealink Certified","offer_id":48766872420596,"sku":"783P6AA-YEA","price":159.96,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0755\/6467\/9412\/files\/hw520.jpg?v=1751515111"},{"product_id":"plantronics-pw510-polaris-direct-connect-mono-noise-canceling-headset","title":"Plantronics PW510 Polaris Mono Noise-Canceling Headset (HW510 + A10)","description":"\u003ch2\u003eThe PW510 plugs in without an amplifier\u003c\/h2\u003e\n\n\u003cp\u003eIf your desk phone has a headset button and a small headset symbol next to a port on the back, there's a good chance you don't need an amplifier at all — and you might be about to buy one you don't need. The Plantronics PW510 Polaris headset is built for exactly that situation: a phone that's already \"headset-ready,\" with a built-in amplifier of its own.\u003c\/p\u003e\n\n\u003cp\u003eThe PW510 is the EncorePro HW510 mono noise-canceling headset packaged with the Plantronics A10 direct-connect cable. Together they plug straight into a headset-ready phone's port — no separate M22 amplifier, no extra parts, ready to take calls out of the box.\u003c\/p\u003e\n\n\u003ch2\u003eWhat \"Polaris\" means — and the A10 cable\u003c\/h2\u003e\n\n\u003cp\u003e\"Polaris\" is Plantronics' old name for direct-connect headsets — ones that plug straight into a phone's built-in amplifier instead of needing an external one. The original P-series Polaris headsets were discontinued back in 2008, and the modern replacement is exactly what the PW510 is: a standard H-series headset (the HW510) paired with the A10 cable, which took over from the old Polaris cable. Same idea, current hardware.\u003c\/p\u003e\n\n[card title=\"Why it's called Polaris\"]The name is a holdover, and it trips people up. There's nothing exotic inside — the PW510 is a normal HW510 headset. \"Polaris\" just signals the connection method: direct into a headset-ready phone, no amplifier. If you've been told to find a \"Polaris headset\" for an older Nortel, NEC, or Mitel system, the HW510-plus-A10 combination is that headset.[\/card]\n\n\u003ch2\u003eDirect-connect or amplifier — which do you need?\u003c\/h2\u003e\n\n\u003cp\u003eIt comes down to one question: does your phone have a built-in amplified headset port? If yes, the PW510's direct-connect A10 cable is all you need — it's cheaper, takes no desk space, and needs no power. If your phone has no headset port, or you want volume and mute controls on the cord, you need an amplifier like the M22 instead.\u003c\/p\u003e\n\n[compare]\n\u003cdiv\u003e\n\u003cstrong\u003ePW510 — direct-connect (A10 cable)\u003c\/strong\u003e\u003cbr\u003eFor headset-ready phones with a built-in amplifier. Cheaper, no power, no desk box. But there are no inline volume or mute controls, and it only works with compatible phones.\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cstrong\u003eHW510 + M22 amplifier\u003c\/strong\u003e\u003cbr\u003eFor phones without a headset port, or when you want inline volume and mute plus Clearline audio enhancement. Works with almost any phone, but costs more and needs power.\u003c\/div\u003e\n[\/compare]\n\n\u003ch2\u003eWhich phones the PW510 works with\u003c\/h2\u003e\n\n\u003cp\u003eThe PW510's A10 cable works with \"headset-ready\" phones that have a built-in amplifier — a long list of business systems from Nortel (Norstar and Meridian), NEC, Toshiba, Mitel, Aastra, 3COM, Comdial, ESI, and SciTec, among others. It does not work with Cisco phones, which use their own cabling, or with phones that require a specific HIS, HIC, or U10 cable.\u003c\/p\u003e\n\n[callout type=\"honest\"]Ordering the wrong direct-connect cable is the single most common return in this category, because every bottom cord looks identical but is wired differently inside. Before you buy the PW510, confirm your phone is headset-ready with a built-in amplifier — usually marked with a small headset symbol next to a modular port. If you're not sure, send us your phone's make and model and we'll confirm whether the PW510 is right or whether you need an amplifier or a different cable. It saves a return.[\/callout]\n\n\u003ch3\u003eThe HW510 inside\u003c\/h3\u003e\n\n\u003cp\u003eThe headset itself is the EncorePro HW510: a mono, over-the-head, noise-canceling headset with a flexible boom and visual and tactile positioning guides, wideband audio, and SoundGuard acoustic limiting below 118 dBA to help meet OSHA and Noise at Work requirements. It's built on laser-welded aircraft-grade aluminum with metal joints, weighs about 60 grams, and carries a 2-year warranty — the same durable headset sold across the EncorePro line, here matched to the A10 cable for direct connection.\u003c\/p\u003e\n\n\u003cp\u003eThe PW510 is the simplest, least-expensive way to put a quality noise-canceling headset on a headset-ready phone — the HW510 and the A10 cable, matched and ready, with no amplifier to buy or power. Confirm your phone takes a direct-connect cable, and it's plug-and-go, backed by HeadsetPlus's lifetime support.\u003c\/p\u003e\n\n\u003cdiv data-tab=\"whats-in-the-box\"\u003e\n\u003cul\u003e\n  \u003cli\u003ePlantronics EncorePro HW510 mono noise-canceling headset with Quick Disconnect\u003c\/li\u003e\n  \u003cli\u003ePlantronics A10 direct-connect cable (QD to modular plug)\u003c\/li\u003e\n  \u003cli\u003eSoft ear cushion (fitted) and quick start guide\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eTogether these connect directly to a headset-ready phone's built-in amplified port — no external amplifier or additional cable is required.\u003c\/p\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-tab=\"specifications\"\u003e\n\u003ctable\u003e\n  \u003ctbody\u003e\n    \u003ctr\u003e\n\u003cth\u003eType\u003c\/th\u003e\n\u003ctd\u003eMonaural (single-ear), over-the-head, on-ear\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eMicrophone\u003c\/th\u003e\n\u003ctd\u003eNoise-canceling flexible boom with visual and tactile positioning guides\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eConnector\u003c\/th\u003e\n\u003ctd\u003ePoly Quick Disconnect (QD)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eIncluded cable\u003c\/th\u003e\n\u003ctd\u003ePlantronics A10 direct-connect cable (66268-02) — the modern replacement for the Polaris cable\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eConnection\u003c\/th\u003e\n\u003ctd\u003ePlugs directly into a headset-ready phone's built-in amplified port — no external amplifier required\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eWorks with\u003c\/th\u003e\n\u003ctd\u003eHeadset-ready phones with built-in amplifiers — Nortel (Norstar\/Meridian), NEC, Toshiba, Mitel, Aastra, 3COM, Comdial, ESI, SciTec, and others. Not compatible with Cisco or phones needing HIS \/ HIC \/ U10 cables\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eAudio\u003c\/th\u003e\n\u003ctd\u003eWideband; SoundGuard acoustic limiting below 118 dBA\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eBuild\u003c\/th\u003e\n\u003ctd\u003eLaser-welded aircraft-grade aluminum, metal joints\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eWeight\u003c\/th\u003e\n\u003ctd\u003eApprox. 60 g\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eLineage\u003c\/th\u003e\n\u003ctd\u003e\"Polaris\" direct-connect solution — the modern replacement for the discontinued P-series Polaris headsets; built on the EncorePro HW510\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eAlternative\u003c\/th\u003e\n\u003ctd\u003eFor phones without a built-in amplifier, the HW510 with an M22 amplifier (or a phone-specific cable)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003ePart numbers\u003c\/th\u003e\n\u003ctd\u003e783Q1AA + A10 (A10 cable = 66268-02)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eWarranty\u003c\/th\u003e\n\u003ctd\u003e2-year manufacturer warranty, plus HeadsetPlus lifetime technical support\u003c\/td\u003e\n\u003c\/tr\u003e\n  \u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-tab=\"compatibility\"\u003e\n\u003cp\u003e\u003cstrong\u003ePhones.\u003c\/strong\u003e The PW510 connects to headset-ready phones that have a built-in amplifier — business systems from Nortel, NEC, Toshiba, Mitel, Aastra, 3COM, Comdial, ESI, and SciTec, among others. It is not for Cisco phones or for systems that require a specific HIS, HIC, or U10 cable. Confirm your exact model before ordering.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eConnection.\u003c\/strong\u003e The included A10 direct-connect cable plugs the HW510's Quick Disconnect into the phone's modular headset port, with no external amplifier. Note that direct connection puts volume and mute control on the phone rather than on the cord — if you want inline controls, an amplifier is the better route.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAlternative.\u003c\/strong\u003e If your phone has no dedicated headset port, the PW510 won't work on its own — you'll want the HW510 with an M22 amplifier instead, which adds universal compatibility plus inline volume and mute. We're happy to confirm which path fits your phone.\u003c\/p\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-section=\"faq\"\u003e\n  \u003cdetails\u003e\u003csummary\u003eWhat is the Plantronics PW510 Polaris headset?\u003c\/summary\u003e\u003cp\u003eThe Plantronics PW510 is the EncorePro HW510 mono noise-canceling headset bundled with the A10 direct-connect cable. It plugs straight into a headset-ready phone's built-in amplified port, so no separate amplifier is needed. \"Polaris\" refers to that direct-connect method — it's the modern replacement for Plantronics' discontinued P-series Polaris headsets.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eDoes the PW510 need an amplifier?\u003c\/summary\u003e\u003cp\u003eNo. The PW510 is the direct-connect version — it includes the A10 cable and plugs into a phone that already has a built-in amplified headset port, so no external amplifier is required. If your phone has no headset port, you'd need the HW510 with an M22 amplifier instead.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eWhich phones does the PW510 Polaris work with?\u003c\/summary\u003e\u003cp\u003eThe PW510 works with headset-ready phones that have a built-in amplifier — Nortel (Norstar and Meridian), NEC, Toshiba, Mitel, Aastra, 3COM, Comdial, ESI, and SciTec, among others. It does not work with Cisco phones or systems that require a specific HIS, HIC, or U10 cable. Confirm your phone model first, since the wrong cable is the most common cause of returns.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eWhat's the difference between the PW510 and the HW510?\u003c\/summary\u003e\u003cp\u003eThey're the same headset. The PW510 is the HW510 packaged with the A10 direct-connect cable for headset-ready phones, ready to use with no amplifier. The standalone HW510 ships without that cable, so it needs an amplifier or a phone-specific cable added separately.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eWhat happened to Plantronics Polaris headsets?\u003c\/summary\u003e\u003cp\u003eThe original P-series Polaris headsets were discontinued in 2008. The equivalent solution today is a standard H-series headset paired with the A10 cable, which replaced the old Polaris cable — and that is exactly what the PW510 is. So if you need a \"Polaris headset\" for an older direct-connect phone system, the PW510 is the current answer.\u003c\/p\u003e\u003c\/details\u003e\n\u003c\/div\u003e\n\n\u003c!-- SUGGESTED: a simple diagram showing the HW510 + A10 cable plugging straight into a phone's headset port (no amplifier in the chain), contrasted with the amplifier path; only if a real manufacturer URL is available --\u003e","brand":"Plantronics","offers":[{"title":"Default Title","offer_id":46631766786292,"sku":"783Q1AA+A10","price":149.96,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0755\/6467\/9412\/files\/PW510_10041ce7-5cca-4aac-90ef-5cb28fa1d761.jpg?v=1772022466"},{"product_id":"plantronics-pw520-polaris-binaural-direct-connect-noise-canceling-headset","title":"Plantronics PW520 Polaris Binaural Noise-Canceling Headset (HW520 + A10)","description":"\u003ch2\u003eThe PW520 covers both ears, no amplifier\u003c\/h2\u003e\n\n\u003cp\u003eA noisy open-plan floor is exactly where you want a headset that covers both ears — and if those desks run headset-ready phones, it's also where you can skip the amplifier entirely. The Plantronics PW520 Polaris headset does both: it's a binaural, both-ears headset that plugs straight into a phone's built-in amplifier, with no separate amp per seat.\u003c\/p\u003e\n\n\u003cp\u003eIt's the EncorePro HW520 binaural noise-canceling headset packaged with the Plantronics A10 direct-connect cable — the both-ears counterpart to the mono PW510. If your phones are headset-ready, it's a complete solution out of the box.\u003c\/p\u003e\n\n\u003ch2\u003eBoth ears, for the noisy floor\u003c\/h2\u003e\n\n\u003cp\u003eThe PW520 is binaural — it covers both ears, where the mono PW510 leaves one open. On a busy floor that's the difference between locking onto your customer and straining over the conversation two desks away. Covering both ears blocks more of the room and, across a team, quiets the whole space, because agents stop raising their voices to hear over each other.\u003c\/p\u003e\n\n[compare]\n\u003cdiv\u003e\n\u003cstrong\u003ePW520 — binaural (both ears)\u003c\/strong\u003e\u003cbr\u003eCovers both ears for focus and isolation on a noisy floor. The pick for open-plan call centers where blocking the room matters.\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cstrong\u003ePW510 — mono (one ear)\u003c\/strong\u003e\u003cbr\u003eOne ear open for awareness of colleagues and supervisors. The pick for quieter rooms or where agents need to stay tuned to the floor.\u003c\/div\u003e\n[\/compare]\n\n\u003ch2\u003eDirect-connect: no amplifier per seat\u003c\/h2\u003e\n\n\u003cp\u003eThe PW520 includes the A10 direct-connect cable, which plugs the headset straight into a headset-ready phone's built-in amplifier — so there's no separate M22 amplifier to buy. \"Polaris\" is the legacy name for this direct-connect approach; the old P-series Polaris headsets were retired in 2008, and the HW520-plus-A10 combination is the modern equivalent.\u003c\/p\u003e\n\n[card title=\"Where direct-connect pays off: at scale\"]On a single desk the saving is modest. Across a 40-seat floor, skipping a separate amplifier at every position adds up fast — and the binaural PW520 is exactly the headset a noisy 40-seat floor wants. If your phones are headset-ready, the PW520 gives you both-ears focus and removes a line item from every desk. That combination — binaural plus direct-connect — is what makes it suit a busy call center better than almost anything else in the wired line.[\/card]\n\n\u003cp\u003eThere's one prerequisite, and it's worth getting right.\u003c\/p\u003e\n\n[callout type=\"honest\"]The PW520 only works if your phone is headset-ready — that is, it has a built-in amplifier behind a modular headset port, usually marked with a small headset symbol. That covers a lot of business systems — Nortel, NEC, Toshiba, Mitel, Aastra and others — but not Cisco, and not phones that need a specific HIS, HIC, or U10 cable. Ordering the wrong direct-connect cable is the most common return in this category, so confirm your phone first; send us the make and model and we'll check. If your phone isn't headset-ready, you'll want the HW520 with an M22 amplifier instead.[\/callout]\n\n\u003ch3\u003eThe HW520 inside\u003c\/h3\u003e\n\n\u003cp\u003eThe headset itself is the EncorePro HW520: a binaural, over-the-head, noise-canceling headset with a flexible boom and visual and tactile positioning guides, wideband audio, and SoundGuard acoustic limiting below 118 dBA to help meet OSHA and Noise at Work requirements. It's telecoil hearing aid compatible, runs the second speaker through a flat ribbon cable hidden in the headband, and is built on laser-welded aircraft-grade aluminum with metal joints. It weighs about 82 grams and carries a 2-year warranty.\u003c\/p\u003e\n\n\u003cp\u003eThe PW520 is the both-ears, no-amplifier answer for a noisy floor on headset-ready phones — the binaural HW520 and the A10 cable, matched and ready, blocking the room and skipping the amp at every seat. Confirm your phones take a direct-connect cable, and it's plug-and-go across the floor, backed by HeadsetPlus's lifetime support.\u003c\/p\u003e\n\n\u003cdiv data-tab=\"whats-in-the-box\"\u003e\n\u003cul\u003e\n  \u003cli\u003ePlantronics EncorePro HW520 binaural noise-canceling headset with Quick Disconnect\u003c\/li\u003e\n  \u003cli\u003ePlantronics A10 direct-connect cable (QD to modular plug)\u003c\/li\u003e\n  \u003cli\u003eSoft ear cushions (fitted, both ears) and quick start guide\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eTogether these connect directly to a headset-ready phone's built-in amplified port — no external amplifier or additional cable is required.\u003c\/p\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-tab=\"specifications\"\u003e\n\u003ctable\u003e\n  \u003ctbody\u003e\n    \u003ctr\u003e\n\u003cth\u003eType\u003c\/th\u003e\n\u003ctd\u003eBinaural (both-ear), over-the-head, on-ear\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eMicrophone\u003c\/th\u003e\n\u003ctd\u003eNoise-canceling flexible boom with visual and tactile positioning guides\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eConnector\u003c\/th\u003e\n\u003ctd\u003ePoly Quick Disconnect (QD)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eIncluded cable\u003c\/th\u003e\n\u003ctd\u003ePlantronics A10 direct-connect cable (66268-02) — the modern replacement for the Polaris cable\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eConnection\u003c\/th\u003e\n\u003ctd\u003ePlugs directly into a headset-ready phone's built-in amplified port — no external amplifier required\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eWorks with\u003c\/th\u003e\n\u003ctd\u003eHeadset-ready phones with built-in amplifiers — Nortel (Norstar\/Meridian), NEC, Toshiba, Mitel, Aastra, 3COM, Comdial, ESI, SciTec, and others. Not compatible with Cisco or phones needing HIS \/ HIC \/ U10 cables\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eAudio\u003c\/th\u003e\n\u003ctd\u003eWideband; SoundGuard acoustic limiting below 118 dBA\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eHearing aid compatibility\u003c\/th\u003e\n\u003ctd\u003eTelecoil Hearing Aid Compatible (HAC)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eBuild\u003c\/th\u003e\n\u003ctd\u003eLaser-welded aircraft-grade aluminum, metal joints; single ribbon-cable headband\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eWeight\u003c\/th\u003e\n\u003ctd\u003eApprox. 82 g\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eLineage\u003c\/th\u003e\n\u003ctd\u003e\"Polaris\" direct-connect solution — the modern replacement for the discontinued P-series Polaris headsets; built on the EncorePro HW520\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eMono alternative\u003c\/th\u003e\n\u003ctd\u003ePW510 (single-ear Polaris version)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003ePart numbers\u003c\/th\u003e\n\u003ctd\u003e783P6AA + A10 (A10 cable = 66268-02)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eWarranty\u003c\/th\u003e\n\u003ctd\u003e2-year manufacturer warranty, plus HeadsetPlus lifetime technical support\u003c\/td\u003e\n\u003c\/tr\u003e\n  \u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-tab=\"compatibility\"\u003e\n\u003cp\u003e\u003cstrong\u003ePhones.\u003c\/strong\u003e The PW520 connects to headset-ready phones that have a built-in amplifier — business systems from Nortel, NEC, Toshiba, Mitel, Aastra, 3COM, Comdial, ESI, and SciTec, among others. It is not for Cisco phones or for systems that require a specific HIS, HIC, or U10 cable. Confirm your exact model before ordering.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eConnection.\u003c\/strong\u003e The included A10 direct-connect cable plugs the HW520's Quick Disconnect into the phone's modular headset port, with no external amplifier. Direct connection puts volume and mute control on the phone rather than on the cord — if you want inline controls, an amplifier is the better route.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAlternative.\u003c\/strong\u003e If your phone has no dedicated headset port, the PW520 won't work on its own — you'll want the HW520 with an M22 amplifier instead, which adds universal compatibility plus inline volume and mute. For a single-ear version, see the mono PW510.\u003c\/p\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-section=\"faq\"\u003e\n  \u003cdetails\u003e\u003csummary\u003eWhat is the Plantronics PW520 Polaris headset?\u003c\/summary\u003e\u003cp\u003eThe Plantronics PW520 is the EncorePro HW520 binaural noise-canceling headset bundled with the A10 direct-connect cable. It plugs straight into a headset-ready phone's built-in amplified port, so no separate amplifier is needed. \"Polaris\" refers to that direct-connect method — it's the modern replacement for Plantronics' discontinued P-series Polaris headsets.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eShould I get the binaural PW520 or the mono PW510?\u003c\/summary\u003e\u003cp\u003eChoose the PW520 if agents work on a noisy floor and need both ears covered to focus and block the room. Choose the PW510 if they need to stay aware of colleagues or a supervisor, since its single earpiece leaves one ear open. Both are the same Polaris direct-connect solution — both ears versus one is the only real difference.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eDoes the PW520 need an amplifier?\u003c\/summary\u003e\u003cp\u003eNo. The PW520 is the direct-connect version — it includes the A10 cable and plugs into a phone that already has a built-in amplified headset port, so no external amplifier is required. If your phone has no headset port, you'd need the HW520 with an M22 amplifier instead.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eWhich phones does the PW520 Polaris work with?\u003c\/summary\u003e\u003cp\u003eThe PW520 works with headset-ready phones that have a built-in amplifier — Nortel (Norstar and Meridian), NEC, Toshiba, Mitel, Aastra, 3COM, Comdial, ESI, and SciTec, among others. It does not work with Cisco phones or systems that require a specific HIS, HIC, or U10 cable. Confirm your phone model first, since the wrong cable is the most common cause of returns.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eIs the PW520 hearing aid compatible?\u003c\/summary\u003e\u003cp\u003eYes. The EncorePro HW520 inside the PW520 is telecoil Hearing Aid Compatible (HAC), so it works with hearing aids that have a T-coil setting. If hearing-aid use is essential, confirm your aid supports telecoil coupling before ordering.\u003c\/p\u003e\u003c\/details\u003e\n\u003c\/div\u003e\n\n\u003c!-- SUGGESTED: a diagram showing the binaural HW520 + A10 cable plugging straight into a headset-ready phone's port (no amplifier in the chain); only if a real manufacturer URL is available --\u003e","brand":"Plantronics","offers":[{"title":"Default Title","offer_id":46631766851828,"sku":"783P6AA+A10","price":159.96,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0755\/6467\/9412\/files\/PW520_13176646-035d-4237-b948-aab92ce1b7cf.jpg?v=1772021963"},{"product_id":"plantronics-encorepro-hw540d-convertible-digital-headset-da90","title":"Poly EncorePro HW540D Convertible Digital Headset (6-Pin QD, DA90)","description":"\u003ch2\u003eThe Plantronics EncorePro HW540D wears three ways\u003c\/h2\u003e\n\n\u003cp\u003eIssue one headset model to forty agents and you'll hear about it: someone finds the headband too tight, someone won't wear anything over their hair, someone wants it off their head entirely. The Plantronics EncorePro HW540D Digital Series headset settles all of it with one part number — it converts between three wearing styles, so each agent sets up the same headset the way they like it.\u003c\/p\u003e\n\n\u003cp\u003eIt's the convertible model in Poly's EncorePro 500 Digital line — over-the-head, over-the-ear, or behind-the-neck, all in the box — with the same DA90-managed digital system and contact-center durability as the rest of the family.\u003c\/p\u003e\n\n\u003ch2\u003eThree wearing styles, one headset\u003c\/h2\u003e\n\n\u003cp\u003eThe EncorePro HW540D is a 3-in-1 convertible: the same headset wears over the head, over the ear, or behind the neck, using the parts included in the box. An agent picks the style that's comfortable — and can switch any day they want to.\u003c\/p\u003e\n\n[checklist]\n\u003cli\u003eOver-the-head — an adjustable headband with a soft temple pad on the non-speaker side\u003c\/li\u003e\n\u003cli\u003eOver-the-ear — a bendable ear hook that conforms to your ear for a secure fit\u003c\/li\u003e\n\u003cli\u003eBehind-the-neck — a neckband for agents who want nothing over the top of the head\u003c\/li\u003e\n[\/checklist]\n\n\u003cp\u003eIn every style, the same soft cushion rests over the speaker, so the audio and the microphone are identical no matter how it's worn. For a team, that's the quiet win: one SKU covers the headband person, the earhook person, and the behind-the-neck person — so procurement doesn't have to survey preferences or stock three models, and you stop eating returns when someone's issued the wrong style. An agent's preference can even change without a new order.\u003c\/p\u003e\n\n\u003ch2\u003eThe EncorePro HW540D needs the DA90\u003c\/h2\u003e\n\n\u003cp\u003eLike every Digital-series EncorePro, the HW540D uses a 6-pin Quick Disconnect and works only with Poly's DA90 USB audio processor (or a 6-pin MDA526). It is not compatible with standard 4-pin amplifiers or cords — SoundGuard DIGITAL hearing protection and Plantronics Manager Pro management run through the DA90.\u003c\/p\u003e\n\n[callout type=\"honest\"]Before you order: the EncorePro HW540D will not work without the DA90, sold separately. If you aren't running the DA90 and Manager Pro, buy the standard convertible EncorePro HW540 instead, which connects to any Poly amplifier or adapter. Same three wearing styles either way — only the connection and management differ.[\/callout]\n\n\u003ch3\u003eConvertible, or a single-style EncorePro?\u003c\/h3\u003e\n\n\u003cp\u003eIf you've chosen the Digital series, the convertible only earns its place when fit preferences actually vary.\u003c\/p\u003e\n\n[compare]\n\u003cdiv\u003e\n\u003cstrong\u003eHW540D — convertible (3-in-1)\u003c\/strong\u003e\u003cbr\u003eAll three wearing styles in one headset. The pick when fit preferences vary across a team, or you want one part number to cover everyone.\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cstrong\u003eHW510D \/ HW530D — fixed style\u003c\/strong\u003e\u003cbr\u003eOne style each — over-the-head (HW510D) or over-the-ear (HW530D), at a lower price. The pick when everyone's settled on the same way to wear it.\u003c\/div\u003e\n[\/compare]\n\n\u003ch3\u003eThe EncorePro build and the digital system\u003c\/h3\u003e\n\n\u003cp\u003eHowever it's worn, the HW540D keeps the EncorePro fundamentals: laser-welded construction and metal joints for years of heavy use, a noise-canceling boom with visual and tactile positioning guides so every agent sounds clear, and wideband audio. Through the DA90 it adds SoundGuard DIGITAL hearing protection and fleet management. One naming note: the \"digital\" here is hearing protection, not active noise cancellation — there's a noise-canceling mic for your caller, but no electronic cancellation of the room for you.\u003c\/p\u003e\n\n\u003cp\u003eThe EncorePro HW540D is the one you buy when you don't want to guess how your agents like to wear a headset — you hand them a single part number that does it all three ways, built to last and managed through the DA90 like the rest of the Digital series. Set the style, plug into the DA90, and every agent gets their own fit from the same box, with HeadsetPlus's lifetime support behind it.\u003c\/p\u003e\n\n\u003cdiv data-tab=\"whats-in-the-box\"\u003e\n\u003cul\u003e\n  \u003cli\u003ePlantronics EncorePro HW540D convertible noise-canceling headset with 6-pin Quick Disconnect\u003c\/li\u003e\n  \u003cli\u003eHeadband (over-the-head)\u003c\/li\u003e\n  \u003cli\u003eEar hook \/ ear loop (over-the-ear)\u003c\/li\u003e\n  \u003cli\u003eNeckband (behind-the-neck)\u003c\/li\u003e\n  \u003cli\u003eSoft ear cushion (fitted)\u003c\/li\u003e\n  \u003cli\u003eQuick start guide\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eRequired and sold separately: the Poly DA90 USB audio processor (or a 6-pin MDA526) — the HW540D does not connect without it. Plantronics Manager Pro is also sold separately.\u003c\/p\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-tab=\"specifications\"\u003e\n\u003ctable\u003e\n  \u003ctbody\u003e\n    \u003ctr\u003e\n\u003cth\u003eType\u003c\/th\u003e\n\u003ctd\u003eMonaural, convertible — over-the-head, over-the-ear, or behind-the-neck\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eSeries\u003c\/th\u003e\n\u003ctd\u003eEncorePro 500 Digital Series\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eWearing-style pieces\u003c\/th\u003e\n\u003ctd\u003eHeadband, ear hook, and neckband all included; bendable ear hook; adjustable headband with soft temple pad\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eConnector\u003c\/th\u003e\n\u003ctd\u003ePoly 6-pin Quick Disconnect — not compatible with 4-pin Poly cords or amplifiers\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eConnection (required)\u003c\/th\u003e\n\u003ctd\u003ePoly DA90 USB audio processor or 6-pin MDA526 — sold separately; the headset does not work without one\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eMicrophone\u003c\/th\u003e\n\u003ctd\u003eNoise-canceling flexible boom with visual and tactile positioning guides\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eAudio\u003c\/th\u003e\n\u003ctd\u003eWideband (up to 6,800 Hz)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eHearing protection\u003c\/th\u003e\n\u003ctd\u003eSoundGuard DIGITAL (via DA90): acoustic shock limiting, G616 anti-startle, and daily noise-exposure (TWA) tracking\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eManagement\u003c\/th\u003e\n\u003ctd\u003ePlantronics Manager Pro via the DA90 — remote monitoring, configuration, and asset tracking (sold separately)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eWeight\u003c\/th\u003e\n\u003ctd\u003e22–32 g, depending on wearing style\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eBuild\u003c\/th\u003e\n\u003ctd\u003eLaser-welded construction, metal joints; replaceable cushion\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003ePart number\u003c\/th\u003e\n\u003ctd\u003e203194-01 \/ HP 783N7AA\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eWarranty\u003c\/th\u003e\n\u003ctd\u003e2-year manufacturer warranty, plus HeadsetPlus lifetime technical support\u003c\/td\u003e\n\u003c\/tr\u003e\n  \u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-tab=\"compatibility\"\u003e\n\u003cp\u003e\u003cstrong\u003eSoftware.\u003c\/strong\u003e Connected through the DA90, the EncorePro HW540D works with PC softphones — Microsoft Teams, Zoom, and others — and, with Plantronics Manager Pro, gives IT fleet-wide monitoring, configuration, and asset tracking. The digital hearing-protection processing runs in the DA90.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHardware.\u003c\/strong\u003e The EncorePro HW540D requires the Poly DA90 USB audio processor (or a 6-pin MDA526). Its 6-pin Quick Disconnect won't work with standard 4-pin Poly amplifiers or cords. If you don't have a DA90, the standard convertible EncorePro HW540 is the right headset.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePlatforms.\u003c\/strong\u003e The EncorePro HW540D is built for IT-managed contact centers where agents' fit preferences vary — customer care, help desks, and telesales that want one headset to suit everyone.\u003c\/p\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-section=\"faq\"\u003e\n  \u003cdetails\u003e\u003csummary\u003eWhat wearing styles does the EncorePro HW540D have?\u003c\/summary\u003e\u003cp\u003eThe EncorePro HW540D is a 3-in-1 convertible with three wearing styles included: over-the-head (adjustable headband), over-the-ear (bendable ear hook), and behind-the-neck (neckband). An agent can wear it whichever way is most comfortable and switch styles whenever they like.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eDoes the EncorePro HW540D require the DA90?\u003c\/summary\u003e\u003cp\u003eYes. The EncorePro HW540D uses a 6-pin Quick Disconnect and works only with Poly's DA90 USB audio processor (or a 6-pin MDA526). It won't connect to standard 4-pin amplifiers or cords. If you aren't using a DA90, buy the standard convertible EncorePro HW540 instead.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eHow is the EncorePro HW540D different from the HW510D and HW530D?\u003c\/summary\u003e\u003cp\u003eThe HW540D is convertible — it includes all three wearing styles in one headset. The HW510D is over-the-head only and the HW530D is over-the-ear only. All three are mono Digital-series headsets requiring the DA90; the HW540D is the one to choose when fit preferences vary across your team.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eCan each agent choose their own wearing style on the HW540D?\u003c\/summary\u003e\u003cp\u003eYes — that's the point of the EncorePro HW540D. The same headset converts between over-the-head, over-the-ear, and behind-the-neck, so one part number suits every agent's preference. It simplifies procurement and inventory, and cuts the returns that come from issuing the wrong fixed style.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eDoes the EncorePro HW540D have active noise cancellation?\u003c\/summary\u003e\u003cp\u003eNo. The \"digital\" in the EncorePro HW540D refers to SoundGuard DIGITAL hearing protection, not active noise cancellation. It has a noise-canceling microphone that keeps your background out of the caller's ear, but it does not electronically cancel ambient sound for the wearer.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eIs the EncorePro HW540D mono or stereo?\u003c\/summary\u003e\u003cp\u003eThe EncorePro HW540D is monaural — a single earpiece, leaving the other ear open for room awareness, in whichever of the three wearing styles you choose. For a both-ears (binaural) Digital-series headset, the EncorePro HW520D is the option.\u003c\/p\u003e\u003c\/details\u003e\n\u003c\/div\u003e\n\n\u003c!-- SUGGESTED: a shot of the same headset in all three wearing styles (over-head, over-ear, behind-neck) side by side, plus the 6-pin QD into the DA90; only if a real manufacturer URL is available --\u003e","brand":"Poly","offers":[{"title":"Default Title","offer_id":46631802306804,"sku":"783N7AA","price":109.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0755\/6467\/9412\/files\/HW540-2_0115ef38-30b5-49cd-8782-7f992236efec.jpg?v=1751515790"},{"product_id":"plantronics-encorepro-hw510d-digital-mono-headset-da90","title":"Poly EncorePro HW510D Mono Digital Headset (6-Pin QD, DA90)","description":"\u003ch2\u003eThe Plantronics EncorePro HW510D guards your hearing\u003c\/h2\u003e\n\n\u003cp\u003eFor an agent on calls eight hours a day, the real occupational risk isn't one loud screech — it's the cumulative dose, shift after shift, year after year. The Plantronics EncorePro HW510D Digital noise-canceling headset is the version of Poly's mono EncorePro built to manage exactly that, with digital hearing protection that watches your whole-day exposure, not just the spikes.\u003c\/p\u003e\n\n\u003cp\u003eIt's the same laser-welded, aircraft-grade HW510 underneath — but the \"D\" changes two things worth understanding before you buy: what \"digital\" actually refers to, and what the headset has to plug into.\u003c\/p\u003e\n\n\u003ch2\u003eWhat \"Digital\" means on the EncorePro HW510D\u003c\/h2\u003e\n\n\u003cp\u003eThe \"Digital\" in the EncorePro HW510D refers to SoundGuard DIGITAL — Poly's advanced digital hearing protection — not to active noise cancellation. The phrase \"digital noise canceling\" is easy to misread: this headset does not electronically cancel the room around you the way ANC earbuds do. It has a noise-canceling microphone that keeps your background out of the caller's ear, and digital processing that protects your hearing — two different jobs.\u003c\/p\u003e\n\n[compare]\n\u003cdiv\u003e\n\u003cstrong\u003eNoise-canceling microphone\u003c\/strong\u003e\u003cbr\u003eFilters the room out of what your caller hears, so you sound clear from a busy floor. This is about your outgoing voice.\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cstrong\u003eSoundGuard DIGITAL\u003c\/strong\u003e\u003cbr\u003eDigital hearing protection for you — it limits spikes, prevents acoustic startle, and tracks your daily noise exposure. This is about protecting your ears.\u003c\/div\u003e\n[\/compare]\n\n\u003cp\u003eNeither one cancels ambient noise for the wearer. For that you'd want an ANC headset, which the EncorePro HW510D is not.\u003c\/p\u003e\n\n\u003ch2\u003eThe EncorePro HW510D requires the DA90\u003c\/h2\u003e\n\n\u003cp\u003eThe digital processing lives in the connection, not the headset — so the EncorePro HW510D works only with the Poly DA90 USB audio processor (or the 6-pin MDA526 switch). It uses a 6-pin Quick Disconnect and is not compatible with standard 4-pin Poly amplifiers or cords. The DA90 is where SoundGuard DIGITAL and the management software actually run.\u003c\/p\u003e\n\n[callout type=\"honest\"]This is the make-or-break detail: the EncorePro HW510D will not work on its own or with a standard amplifier — it needs the Poly DA90 USB processor, sold separately. If you're not deploying the DA90 and Plantronics Manager Pro, you don't want this version. Buy the standard EncorePro HW510 instead, which connects to any Poly amplifier, USB adapter, or cable. Order the HW510D only when the DA90 is part of the plan.[\/callout]\n\n\u003ch3\u003eHearing protection that watches the whole shift\u003c\/h3\u003e\n\n\u003cp\u003eThrough the DA90, SoundGuard DIGITAL does more than cap a loud noise. Per Poly's spec, it limits acoustic shock below 118 dBA, adds G616 anti-startle protection below 102 dB SPL, and tracks your Time-Weighted Average to keep daily noise exposure under 85 dBA — the cumulative-dose protection that matters for someone on calls all day.\u003c\/p\u003e\n\n[stat]Keeps daily noise exposure under 85 dBA[\/stat]\n\n\u003ch3\u003eBuilt for IT to manage at scale\u003c\/h3\u003e\n\n\u003cp\u003eThe EncorePro HW510D is also the version that reports back. Paired with the DA90 and Plantronics Manager Pro, it becomes part of a managed fleet — IT can monitor headset health, track assets, and configure settings across every agent from one console.\u003c\/p\u003e\n\n[card title=\"Audio plus asset management\"]For a large center, the DA90-and-Manager-Pro pairing turns a floor of headsets into something IT actually sees: which units are in use, which need attention, and consistent settings pushed company-wide. That's the real reason the Digital series exists — not better sound, but visibility and control.[\/card]\n\n\u003ch3\u003eThe EncorePro build, unchanged\u003c\/h3\u003e\n\n\u003cp\u003eUnderneath, the HW510D is the EncorePro HW510 you know: a roughly 60-gram mono headset on laser-welded aircraft-grade aluminium, with a noise-canceling boom whose visual and tactile guides help every agent position the mic right. It's also telecoil Hearing Aid Compatible, and the Quick Disconnect still lets an agent step away from the desk without dropping the call.\u003c\/p\u003e\n\n\u003cp\u003eThe EncorePro HW510D is a specific tool for a specific buyer: the contact center standardizing on Poly's DA90 and Plantronics Manager Pro that wants digital hearing protection and fleet management built in. If that's you, it's exactly right. If it isn't — if you just need a durable mono headset that plugs into whatever amplifier you already run — the standard EncorePro HW510 is the simpler, cheaper, more flexible choice. Match the version to your setup, and either way you get the EncorePro build that lasts.\u003c\/p\u003e\n\n\u003cdiv data-tab=\"whats-in-the-box\"\u003e\n\u003cul\u003e\n  \u003cli\u003ePlantronics EncorePro HW510D mono noise-canceling headset with 6-pin Quick Disconnect\u003c\/li\u003e\n  \u003cli\u003eFoam ear cushion (fitted)\u003c\/li\u003e\n  \u003cli\u003eQuick start guide\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eRequired and sold separately: the Poly DA90 USB audio processor — the HW510D does not connect without it. Plantronics Manager Pro (for fleet management) and any bottom cord are also sold separately.\u003c\/p\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-tab=\"specifications\"\u003e\n\u003ctable\u003e\n  \u003ctbody\u003e\n    \u003ctr\u003e\n\u003cth\u003eType\u003c\/th\u003e\n\u003ctd\u003eMonaural (single-ear), over-the-head, on-ear\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eSeries\u003c\/th\u003e\n\u003ctd\u003eEncorePro 500 Digital Series\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eConnector\u003c\/th\u003e\n\u003ctd\u003ePoly 6-pin Quick Disconnect — not compatible with 4-pin Poly cords or amplifiers\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eConnection (required)\u003c\/th\u003e\n\u003ctd\u003ePoly DA90 USB audio processor or 6-pin MDA526 — sold separately; the headset does not work without one\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eMicrophone\u003c\/th\u003e\n\u003ctd\u003eNoise-canceling flexible boom with visual and tactile positioning guides\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eAudio\u003c\/th\u003e\n\u003ctd\u003eWideband (up to 6,800 Hz)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eHearing protection\u003c\/th\u003e\n\u003ctd\u003eSoundGuard DIGITAL (via DA90): acoustic shock below 118 dBA, G616 anti-startle below 102 dB SPL, and Time-Weighted Average keeping daily exposure under 85 dBA\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eHearing aid compatibility\u003c\/th\u003e\n\u003ctd\u003eTelecoil Hearing Aid Compatible (HAC)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eManagement\u003c\/th\u003e\n\u003ctd\u003ePlantronics Manager Pro via the DA90 — fleet monitoring and asset management (sold separately)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eBuild\u003c\/th\u003e\n\u003ctd\u003eLaser-welded aircraft-grade aluminium, metal joints; replaceable foam cushions\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eWeight\u003c\/th\u003e\n\u003ctd\u003eApprox. 60 g\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003ePart number\u003c\/th\u003e\n\u003ctd\u003e203191-01 \/ HP 783Q0AA\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eWarranty\u003c\/th\u003e\n\u003ctd\u003e2-year manufacturer warranty, plus HeadsetPlus lifetime technical support\u003c\/td\u003e\n\u003c\/tr\u003e\n  \u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-tab=\"compatibility\"\u003e\n\u003cp\u003e\u003cstrong\u003eSoftware.\u003c\/strong\u003e Connected through the DA90, the EncorePro HW510D works with PC softphones — Microsoft Teams, Zoom, and others — and, with Plantronics Manager Pro, gives IT fleet-wide monitoring, configuration, and asset tracking. The digital hearing-protection processing runs in the DA90, which is what makes the software management possible.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHardware.\u003c\/strong\u003e The EncorePro HW510D requires the Poly DA90 USB audio processor (or a 6-pin MDA526). Its 6-pin Quick Disconnect will not work with standard 4-pin Poly amplifiers, cords, or the broader connection options of the standard HW510. If you don't have a DA90, the standard EncorePro HW510 is the correct headset.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePlatforms.\u003c\/strong\u003e The EncorePro HW510D is built for enterprise, IT-managed contact centers that need both advanced digital hearing protection and centralized headset management — customer care, help desks, and telesales operating at scale.\u003c\/p\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-section=\"faq\"\u003e\n  \u003cdetails\u003e\u003csummary\u003eWhat's the difference between the EncorePro HW510D and the HW510?\u003c\/summary\u003e\u003cp\u003eThe EncorePro HW510D adds SoundGuard DIGITAL — advanced digital hearing protection with anti-startle and daily-exposure tracking — and connects only through the Poly DA90 USB processor for IT fleet management. The standard HW510 has basic SoundGuard limiting and connects to any Poly amplifier, USB adapter, or cable. Choose the HW510D only if you're deploying the DA90.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eDoes the EncorePro HW510D work without the DA90?\u003c\/summary\u003e\u003cp\u003eNo. The EncorePro HW510D requires the Poly DA90 USB audio processor (or a 6-pin MDA526) — its 6-pin Quick Disconnect won't work with standard 4-pin amplifiers or cords, and the headset doesn't connect on its own. If you aren't using a DA90, buy the standard EncorePro HW510 instead.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eDoes the EncorePro HW510D have active noise cancellation?\u003c\/summary\u003e\u003cp\u003eNo. Despite the \"digital noise canceling\" name, the EncorePro HW510D does not electronically cancel ambient sound for the wearer. It has a noise-canceling microphone (which keeps your background out of the caller's ear) and SoundGuard DIGITAL hearing protection (which protects your ears) — two different things, neither of them ANC.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eWhat does SoundGuard DIGITAL do on the HW510D?\u003c\/summary\u003e\u003cp\u003eSoundGuard DIGITAL, processed through the DA90, protects the agent's hearing three ways: it limits acoustic shock below 118 dBA, adds G616 anti-startle protection below 102 dB SPL, and tracks Time-Weighted Average to keep daily noise exposure under 85 dBA. It guards against both sudden spikes and cumulative all-day dose.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eIs the EncorePro HW510D hearing aid compatible?\u003c\/summary\u003e\u003cp\u003eYes. The EncorePro HW510D is listed as telecoil Hearing Aid Compatible (HAC). If hearing-aid use is essential for the wearer, confirm the coupling your specific aid needs before ordering.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eShould I buy the HW510D or the standard HW510?\u003c\/summary\u003e\u003cp\u003eChoose the EncorePro HW510D if your center is standardizing on the Poly DA90 and Plantronics Manager Pro and wants digital hearing protection plus fleet management. Choose the standard EncorePro HW510 if you want a durable mono headset that connects to any Poly amplifier or adapter — it's simpler, cheaper, and more flexible.\u003c\/p\u003e\u003c\/details\u003e\n\u003c\/div\u003e\n\n\u003c!-- SUGGESTED: a diagram showing the HW510D's 6-pin QD connecting specifically to the DA90 USB processor (with the SoundGuard DIGITAL processing in the DA90), and the Manager Pro dashboard; only if a real manufacturer URL is available --\u003e","brand":"Poly","offers":[{"title":"Default Title","offer_id":46631802405108,"sku":"783Q0AA","price":109.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0755\/6467\/9412\/files\/HW510_6fa477d5-930e-42a5-9c98-a54f5b6422d0.jpg?v=1751515794"},{"product_id":"plantronics-encorepro-hw520d-binaural-digital-headset-da90","title":"Poly EncorePro HW520D Binaural Digital Headset (6-Pin QD, DA90)","description":"\u003ch2\u003eThe Plantronics EncorePro HW520D is binaural and managed\u003c\/h2\u003e\n\n\u003cp\u003eSome contact centers want it all at once: agents who can focus through a noisy floor, hearing protected against an eight-hour dose, and a way for IT to manage every headset without walking the floor. The Plantronics EncorePro HW520D Digital Series binaural headset is the model that puts all three in one place — both ears covered, digital hearing protection, and fleet management built into the connection.\u003c\/p\u003e\n\n\u003cp\u003eIt sits at the top of Poly's EncorePro 500 line, where two choices meet: binaural rather than mono, and the DA90-managed Digital series rather than the standard wired version. That intersection is what the HW520D is — and it's worth knowing what each half commits you to.\u003c\/p\u003e\n\n\u003ch2\u003eWhere the EncorePro HW520D fits in the lineup\u003c\/h2\u003e\n\n\u003cp\u003eThe HW520D is one of four closely related EncorePros, and picking the right one comes down to two questions: do you want both ears, and are you running Poly's DA90 digital system?\u003c\/p\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003e[icon:headset-stereo] HW520D — binaural + digital (this one).\u003c\/strong\u003e Both ears for focus, plus SoundGuard DIGITAL and Manager Pro management through the DA90.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003e[icon:headset-mono] HW510D — mono + digital.\u003c\/strong\u003e The same digital system, but one ear open for room awareness.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eHW520 — binaural, standard.\u003c\/strong\u003e Both ears, but connects to any Poly amplifier or adapter — no DA90 required and no digital management.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eHW525 — binaural with the DA90 built in.\u003c\/strong\u003e The same digital binaural, but the audio processor is integrated into the cable, so there's no separate DA90 box to buy.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch2\u003eThe EncorePro HW520D needs the DA90\u003c\/h2\u003e\n\n\u003cp\u003eLike every Digital-series EncorePro, the HW520D uses a 6-pin Quick Disconnect and works only with the Poly DA90 USB audio processor (or a 6-pin MDA526). It is not compatible with standard 4-pin Poly amplifiers or cords — the digital hearing protection and management run in the DA90, not the headset.\u003c\/p\u003e\n\n[callout type=\"honest\"]Before you order: the EncorePro HW520D will not work without the DA90, sold separately. If you aren't deploying the DA90 and Plantronics Manager Pro, buy the standard EncorePro HW520, which connects to any Poly amplifier or adapter. And if you want the digital features without a separate processor box, the HW525 is the same headset with the DA90 built into the cable.[\/callout]\n\n\u003ch2\u003eWhat the digital system adds\u003c\/h2\u003e\n\n\u003cp\u003eRun through the DA90 with Plantronics Manager Pro, the EncorePro HW520D becomes more than a headset — it's a managed, protected endpoint.\u003c\/p\u003e\n\n[checklist]\n\u003cli\u003eSoundGuard DIGITAL hearing protection — acoustic shock limiting, G616 anti-startle, and daily noise-exposure (TWA) tracking\u003c\/li\u003e\n\u003cli\u003e[icon:usb-a] Remote monitoring and configuration of every headset from one console\u003c\/li\u003e\n\u003cli\u003eAsset tracking — each headset reports its own digital serial number for inventory\u003c\/li\u003e\n\u003cli\u003eSettings and firmware pushed company-wide, with no desk visits\u003c\/li\u003e\n[\/checklist]\n\n\u003cp\u003eFor IT, that's the quiet payoff: no running from agent to agent for adjustments, fixes, or updates — it's all handled centrally, so headsets stay working and agents stay on calls.\u003c\/p\u003e\n\n\u003ch3\u003eBoth ears, and what \"digital\" doesn't mean\u003c\/h3\u003e\n\n\u003cp\u003eThe binaural design is the reason to choose the HW520D over the mono HW510D: covering both ears helps agents focus and lowers the whole floor's volume, because they stop raising their voices over the room. One clarification on the name, though — the \"digital\" here is SoundGuard DIGITAL hearing protection, not active noise cancellation. The EncorePro HW520D has a noise-canceling mic for your caller and passive isolation from the cushions; it does not electronically cancel ambient sound for the wearer.\u003c\/p\u003e\n\n\u003ch3\u003eThe EncorePro build that lasts\u003c\/h3\u003e\n\n\u003cp\u003eUnderneath the digital system, the HW520D is built like the rest of the EncorePro line: laser-welded aircraft-grade aluminium and metal joints for years of call-intensive use, a noise-canceling boom with visual and tactile positioning guides, and a single-cable design that runs the second speaker through a ribbon inside the headband — no cable splitting at your chin.\u003c\/p\u003e\n\n[stat]74 g — light for a both-ears headset[\/stat]\n\n\u003cp\u003eThe EncorePro HW520D is the headset a center buys when it has decided to do contact-center audio properly — both-ear focus for accuracy, digital protection for agent wellbeing, and central management for IT, in one durable unit. If that's the plan and the DA90 is part of it, this is the complete version. If it isn't, the standard HW520 or the mono HW510D will fit the gap, and HeadsetPlus's lifetime support stands behind whichever you choose.\u003c\/p\u003e\n\n\u003cdiv data-tab=\"whats-in-the-box\"\u003e\n\u003cul\u003e\n  \u003cli\u003ePlantronics EncorePro HW520D binaural noise-canceling headset with 6-pin Quick Disconnect\u003c\/li\u003e\n  \u003cli\u003eSoft ear cushions (fitted, both ears)\u003c\/li\u003e\n  \u003cli\u003eQuick start guide\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eRequired and sold separately: the Poly DA90 USB audio processor (or a 6-pin MDA526) — the HW520D does not connect without it. Plantronics Manager Pro and any bottom cord are also sold separately. If you'd prefer the processor built in, see the HW525.\u003c\/p\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-tab=\"specifications\"\u003e\n\u003ctable\u003e\n  \u003ctbody\u003e\n    \u003ctr\u003e\n\u003cth\u003eType\u003c\/th\u003e\n\u003ctd\u003eBinaural (both-ear), over-the-head, on-ear\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eSeries\u003c\/th\u003e\n\u003ctd\u003eEncorePro 500 Digital Series\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eConnector\u003c\/th\u003e\n\u003ctd\u003ePoly 6-pin Quick Disconnect — not compatible with 4-pin Poly cords or amplifiers\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eConnection (required)\u003c\/th\u003e\n\u003ctd\u003ePoly DA90 USB audio processor or 6-pin MDA526 — sold separately; the headset does not work without one\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eMicrophone\u003c\/th\u003e\n\u003ctd\u003eNoise-canceling flexible unibody boom with visual and tactile positioning guides\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eAudio\u003c\/th\u003e\n\u003ctd\u003eWideband (up to 6,800 Hz)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eHearing protection\u003c\/th\u003e\n\u003ctd\u003eSoundGuard DIGITAL (via DA90): acoustic shock below 118 dBA, G616 anti-startle below 102 dB SPL, and Time-Weighted Average keeping daily exposure under 85 dBA\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eManagement\u003c\/th\u003e\n\u003ctd\u003ePlantronics Manager Pro via the DA90 — remote monitoring, configuration, and asset tracking by digital serial number (sold separately)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eBuild\u003c\/th\u003e\n\u003ctd\u003eLaser-welded aircraft-grade aluminium, metal joints; single-cable ribbon design; replaceable cushions\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eWeight\u003c\/th\u003e\n\u003ctd\u003eApprox. 74 g\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eAlternatives\u003c\/th\u003e\n\u003ctd\u003eStandard HW520 (no DA90 needed); HW525 (DA90 built in); HW510D (mono digital)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003ePart number\u003c\/th\u003e\n\u003ctd\u003e203192-01 \/ HP 783P5AA\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eWarranty\u003c\/th\u003e\n\u003ctd\u003e2-year manufacturer warranty, plus HeadsetPlus lifetime technical support\u003c\/td\u003e\n\u003c\/tr\u003e\n  \u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-tab=\"compatibility\"\u003e\n\u003cp\u003e\u003cstrong\u003eSoftware.\u003c\/strong\u003e Connected through the DA90, the EncorePro HW520D works with PC softphones — Microsoft Teams, Zoom, and others — and, with Plantronics Manager Pro, gives IT fleet-wide monitoring, configuration, and asset tracking. The digital hearing-protection processing runs in the DA90, which is what enables the central management.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHardware.\u003c\/strong\u003e The EncorePro HW520D requires the Poly DA90 USB audio processor (or a 6-pin MDA526). Its 6-pin Quick Disconnect will not work with standard 4-pin Poly amplifiers, cords, or the broader connection options of the standard HW520. If you don't have a DA90, the standard HW520 is the right headset; if you want the processor integrated, the HW525 has it built in.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePlatforms.\u003c\/strong\u003e The EncorePro HW520D is built for enterprise, IT-managed contact centers that want both-ear focus, advanced digital hearing protection, and centralized headset management at scale — customer care, help desks, and telesales.\u003c\/p\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-section=\"faq\"\u003e\n  \u003cdetails\u003e\u003csummary\u003eWhat's the difference between the EncorePro HW520D and the HW510D?\u003c\/summary\u003e\u003cp\u003eThe EncorePro HW520D is binaural — both ears covered for focus and a quieter floor — while the HW510D is the monaural version, leaving one ear open for room awareness. Both are Digital-series headsets that require the DA90 and offer SoundGuard DIGITAL plus Manager Pro management; the only difference is one ear versus two.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eDoes the EncorePro HW520D require the DA90?\u003c\/summary\u003e\u003cp\u003eYes. The EncorePro HW520D uses a 6-pin Quick Disconnect and works only with the Poly DA90 USB audio processor (or a 6-pin MDA526). It won't connect to standard 4-pin amplifiers or cords. If you aren't using a DA90, buy the standard EncorePro HW520 instead — or the HW525, which has the DA90 built in.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eWhat's the difference between the HW520D and the standard HW520?\u003c\/summary\u003e\u003cp\u003eThe EncorePro HW520D is the Digital-series version: it adds SoundGuard DIGITAL hearing protection and Plantronics Manager Pro fleet management, but it must connect through the DA90. The standard HW520 has basic SoundGuard and connects to any Poly amplifier or adapter — simpler and more flexible if you don't need the digital system.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eDoes the EncorePro HW520D have active noise cancellation?\u003c\/summary\u003e\u003cp\u003eNo. The \"digital\" in the EncorePro HW520D refers to SoundGuard DIGITAL hearing protection, not active noise cancellation. It has a noise-canceling microphone (which keeps your background out of the caller's ear) and passive isolation from covering both ears, but it does not electronically cancel ambient sound for the wearer.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eCan I get the HW520D without a separate DA90 box?\u003c\/summary\u003e\u003cp\u003eYes — the Poly HW525 is the same binaural digital headset with the DA90 audio processor built into the cable, so you don't need a separate DA90 unit. Choose the HW520D if you're standardizing on standalone DA90 processors, or the HW525 if you'd rather have it integrated.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eWhat does the digital series add for IT?\u003c\/summary\u003e\u003cp\u003eThrough the DA90 and Plantronics Manager Pro, the EncorePro HW520D lets IT remotely monitor and configure every headset, push settings and firmware company-wide without desk visits, and track each unit by the digital serial number it reports for inventory. It turns a floor of headsets into a managed, visible fleet.\u003c\/p\u003e\u003c\/details\u003e\n\u003c\/div\u003e\n\n\u003c!-- SUGGESTED: a diagram of the four-model lineup (HW510D \/ HW520D \/ HW520 \/ HW525) and how the HW520D's 6-pin QD connects to the DA90 with SoundGuard DIGITAL processing; only if a real manufacturer URL is available --\u003e","brand":"Poly","offers":[{"title":"Default Title","offer_id":46631802503412,"sku":"783P5AA","price":119.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0755\/6467\/9412\/files\/hw520_4f74cc67-186c-4fc5-9674-7c6cc3871790.jpg?v=1751515795"},{"product_id":"plantronics-encorepro-hw530d-over-the-ear-headset-da90","title":"Plantronics EncorePro HW530D Over-the-Ear Digital Headset (6-Pin QD, DA90)","description":"\u003ch2\u003eThe Plantronics EncorePro HW530D skips the headband\u003c\/h2\u003e\n\n\u003cp\u003eNot everyone wants a headband. Some agents find them hot, some hate the dent they leave in their hair, and plenty take the headset on and off a dozen times a shift. The Plantronics EncorePro HW530D Digital Series headset is built for them — it loops over one ear instead, with no band across your head, at a weight you'll forget you're wearing.\u003c\/p\u003e\n\n\u003cp\u003eIt's the over-the-ear member of Poly's EncorePro 500 Digital line — the same contact-center durability and DA90-managed digital system as the HW510D and HW520D, in an earhook design that's one of the lightest headsets you can buy.\u003c\/p\u003e\n\n\u003ch2\u003eOver the ear, not over the head\u003c\/h2\u003e\n\n\u003cp\u003eThe EncorePro HW530D is an earhook headset: it hooks over and rests on one ear, with no headband over the top of your head. That makes it discreet, quick to put on and take off, and — at around 22 grams — dramatically lighter than the over-the-head EncorePros, which run 50 to 75 grams.\u003c\/p\u003e\n\n[stat]About 22 g — among the lightest headsets made[\/stat]\n\n\u003cp\u003eIt ships with two ear hooks, small (88mm) and large (92mm), so agents can size the fit to their own ear, and a clothing clip keeps the cord out of the way. One ear stays open, so an agent can still hear a colleague or supervisor — the same situational awareness as the mono over-the-head model, without anything resting on the crown of the head.\u003c\/p\u003e\n\n\u003ch2\u003eThe EncorePro HW530D needs the DA90\u003c\/h2\u003e\n\n\u003cp\u003eAs a Digital-series EncorePro, the HW530D uses a 6-pin Quick Disconnect and works only with Poly's DA90 USB audio processor (or a 6-pin MDA526 or MDA490). It is not compatible with standard 4-pin amplifiers or cords — the SoundGuard DIGITAL hearing protection and Plantronics Manager Pro management run through the DA90.\u003c\/p\u003e\n\n[callout type=\"honest\"]Before ordering: the EncorePro HW530D will not work without the DA90, sold separately. If you aren't running the DA90 and Manager Pro, buy the standard over-the-ear EncorePro HW530 instead, which connects to any Poly amplifier or adapter. The headset is the same earhook design either way — only the connection and management differ.[\/callout]\n\n\u003ch3\u003eEarhook or headband — which EncorePro?\u003c\/h3\u003e\n\n\u003cp\u003eIf you've already chosen the Digital series, the remaining question is how it sits on your agents.\u003c\/p\u003e\n\n[compare]\n\u003cdiv\u003e\n\u003cstrong\u003eHW530D — over the ear (earhook)\u003c\/strong\u003e\u003cbr\u003eNo headband, around 22 g, discreet, and quick on and off. For agents who dislike headbands, take the headset on and off often, or want the lightest possible fit.\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cstrong\u003eHW510D — over the head (headband)\u003c\/strong\u003e\u003cbr\u003eA traditional headband holding a single earpiece, a bit more stable at a stationary desk. For agents who prefer a classic fit that won't shift.\u003c\/div\u003e\n[\/compare]\n\n\u003ch3\u003eThe EncorePro essentials, in an earhook\u003c\/h3\u003e\n\n\u003cp\u003eLight as it is, the HW530D keeps the EncorePro fundamentals: laser-welded construction for years of use, a noise-canceling boom with visual and tactile positioning guides so every agent sounds clear, and wideband audio. Through the DA90, it adds SoundGuard DIGITAL hearing protection and fleet management. One naming note: that \"digital\" is hearing protection, not active noise cancellation — the EncorePro HW530D has a noise-canceling mic for your caller, but it doesn't cancel ambient sound for you.\u003c\/p\u003e\n\n\u003cp\u003eThe EncorePro HW530D is for the agent who'd rather not wear a headband at all — and for the IT team that still wants the DA90-managed digital system across every desk. It's the lightest way into Poly's contact-center Digital series, durable enough to last, and discreet enough that agents actually keep it on. Pair it with the DA90, size the ear hook, and it all but disappears — backed, like everything here, by HeadsetPlus's lifetime support.\u003c\/p\u003e\n\n\u003cdiv data-tab=\"whats-in-the-box\"\u003e\n\u003cul\u003e\n  \u003cli\u003ePlantronics EncorePro HW530D over-the-ear noise-canceling headset with 6-pin Quick Disconnect\u003c\/li\u003e\n  \u003cli\u003eSmall (88mm) and large (92mm) ear hooks\u003c\/li\u003e\n  \u003cli\u003eFoam ear cushion (fitted)\u003c\/li\u003e\n  \u003cli\u003eClothing clip for cord management\u003c\/li\u003e\n  \u003cli\u003eQuick start guide\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eRequired and sold separately: the Poly DA90 USB audio processor (or a 6-pin MDA526 \/ MDA490) — the HW530D does not connect without it. Plantronics Manager Pro is also sold separately.\u003c\/p\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-tab=\"specifications\"\u003e\n\u003ctable\u003e\n  \u003ctbody\u003e\n    \u003ctr\u003e\n\u003cth\u003eType\u003c\/th\u003e\n\u003ctd\u003eMonaural, over-the-ear (earhook) — no headband\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eSeries\u003c\/th\u003e\n\u003ctd\u003eEncorePro 500 Digital Series\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eConnector\u003c\/th\u003e\n\u003ctd\u003ePoly 6-pin Quick Disconnect — not compatible with 4-pin Poly cords or amplifiers\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eConnection (required)\u003c\/th\u003e\n\u003ctd\u003ePoly DA90 USB audio processor, or 6-pin MDA526 \/ MDA490 — sold separately; the headset does not work without one\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eMicrophone\u003c\/th\u003e\n\u003ctd\u003eNoise-canceling flexible boom with visual and tactile positioning guides\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eAudio\u003c\/th\u003e\n\u003ctd\u003eWideband (up to 6,800 Hz)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eHearing protection\u003c\/th\u003e\n\u003ctd\u003eSoundGuard DIGITAL (via DA90): acoustic shock limiting, G616 anti-startle, and daily noise-exposure (TWA) tracking\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eManagement\u003c\/th\u003e\n\u003ctd\u003ePlantronics Manager Pro via the DA90 — remote monitoring, configuration, and asset tracking (sold separately)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eFit\u003c\/th\u003e\n\u003ctd\u003eSmall (88mm) and large (92mm) ear hooks; replaceable foam cushion; clothing clip included\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eWeight\u003c\/th\u003e\n\u003ctd\u003eApprox. 22 g\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eBuild\u003c\/th\u003e\n\u003ctd\u003eLaser-welded construction for durability\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003ePart number\u003c\/th\u003e\n\u003ctd\u003e203193-01 \/ HP 783P4AA\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eWarranty\u003c\/th\u003e\n\u003ctd\u003e2-year manufacturer warranty, plus HeadsetPlus lifetime technical support\u003c\/td\u003e\n\u003c\/tr\u003e\n  \u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-tab=\"compatibility\"\u003e\n\u003cp\u003e\u003cstrong\u003eSoftware.\u003c\/strong\u003e Connected through the DA90, the EncorePro HW530D works with PC softphones — Microsoft Teams, Zoom, and others — and, with Plantronics Manager Pro, gives IT fleet-wide monitoring, configuration, and asset tracking. The digital hearing-protection processing runs in the DA90.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHardware.\u003c\/strong\u003e The EncorePro HW530D requires the Poly DA90 USB audio processor (or a 6-pin MDA526 or MDA490). Its 6-pin Quick Disconnect won't work with standard 4-pin Poly amplifiers or cords. If you don't have a DA90, the standard over-the-ear EncorePro HW530 is the right headset.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePlatforms.\u003c\/strong\u003e The EncorePro HW530D is built for IT-managed contact centers — and especially for agents who prefer no headband, move around, or put the headset on and off frequently through the day.\u003c\/p\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-section=\"faq\"\u003e\n  \u003cdetails\u003e\u003csummary\u003eWhat's the wearing style of the EncorePro HW530D?\u003c\/summary\u003e\u003cp\u003eThe EncorePro HW530D is an over-the-ear (earhook) headset — it hooks over and rests on one ear, with no headband across the top of your head. That makes it discreet, quick to put on and take off, and, at around 22 grams, one of the lightest contact-center headsets available.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eDoes the EncorePro HW530D require the DA90?\u003c\/summary\u003e\u003cp\u003eYes. The EncorePro HW530D uses a 6-pin Quick Disconnect and works only with Poly's DA90 USB audio processor (or a 6-pin MDA526 or MDA490). It won't connect to standard 4-pin amplifiers or cords. If you aren't using a DA90, buy the standard over-the-ear EncorePro HW530 instead.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eHow is the EncorePro HW530D different from the HW510D?\u003c\/summary\u003e\u003cp\u003eThe wearing style. The EncorePro HW530D is over-the-ear with no headband — lighter and more discreet. The HW510D is the over-the-head version with a traditional headband, which sits more stably at a desk. Both are mono, Digital-series headsets requiring the DA90, with the same audio and hearing protection.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eHow much does the EncorePro HW530D weigh?\u003c\/summary\u003e\u003cp\u003eThe EncorePro HW530D weighs about 22 grams — among the lightest headsets made, because the earhook design has no headband. That makes it well suited to agents who wear a headset all day or take it on and off frequently.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eDoes the EncorePro HW530D have active noise cancellation?\u003c\/summary\u003e\u003cp\u003eNo. The \"digital\" in the EncorePro HW530D refers to SoundGuard DIGITAL hearing protection, not active noise cancellation. It has a noise-canceling microphone that keeps your background out of the caller's ear, but it does not electronically cancel ambient sound for the wearer.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eDoes the EncorePro HW530D come with different ear hook sizes?\u003c\/summary\u003e\u003cp\u003eYes. The EncorePro HW530D includes two ear hooks — small (88mm) and large (92mm) — so agents can size the fit to their own ear, plus a clothing clip for cord management. The ear cushion is also replaceable for long-term use.\u003c\/p\u003e\u003c\/details\u003e\n\u003c\/div\u003e\n\n\u003c!-- SUGGESTED: a clear shot of the earhook resting over the ear (no headband), the small vs large ear hooks side by side, and the 6-pin QD connecting to the DA90; only if a real manufacturer URL is available --\u003e","brand":"Plantronics","offers":[{"title":"Default Title","offer_id":46631802536180,"sku":"783P4AA","price":109.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0755\/6467\/9412\/files\/HW530_825e298d-c690-4a50-8ad0-41fc0b16e09c.jpg?v=1751515797"},{"product_id":"plantronics-encorepro-hw710d-premium-digital-headset-da90","title":"Poly EncorePro HW710D Mono Premium Digital Headset (6-Pin QD, DA90)","description":"\u003ch2\u003eThe Plantronics EncorePro HW710D is the premium tier\u003c\/h2\u003e\n\n\u003cp\u003eAn agent will keep a headset on for an eight-hour shift only if they forget it's there. That's the whole job of the Plantronics EncorePro HW710D Digital Series headset — it's the top-of-the-line 700-series EncorePro, built around luxurious comfort: soft leatherette cushions, an ultra-light nylon-composite frame, and a boom that stays out of your sightline.\u003c\/p\u003e\n\n\u003cp\u003eIt's the mono, over-the-head model in Poly's premium EncorePro 700 Digital line — the same DA90-managed digital system as the 500-series HW510D, but with the materials and refinement Poly reserves for its highest tier. One note up front: it's a discontinued model, so availability is limited.\u003c\/p\u003e\n\n\u003ch2\u003eWhat the 700 series adds over the 500\u003c\/h2\u003e\n\n\u003cp\u003eThe EncorePro HW710D shares the 500 series' contact-center bones — noise-canceling mic, wideband audio, the DA90 digital system — but moves up in materials and comfort. Where the 500 uses foam cushions and aluminium, the 700 uses soft leatherette ear cushions over a high-grade nylon-composite frame with a reinforced headband, for an ultra-lightweight fit aimed at the longest, most demanding shifts.\u003c\/p\u003e\n\n[compare]\n\u003cdiv\u003e\n\u003cstrong\u003eEncorePro 700 (this one)\u003c\/strong\u003e\u003cbr\u003ePremium tier: leatherette cushions, nylon-composite frame, reinforced headband, and an extendable boom. Built for luxurious all-day comfort where it matters most.\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cstrong\u003eEncorePro 500\u003c\/strong\u003e\u003cbr\u003eWorkhorse tier: foam cushions, aircraft-grade aluminium, laser-welded build. More affordable, equally durable, the volume-deployment standard.\u003c\/div\u003e\n[\/compare]\n\n\u003ch3\u003eA boom that stays out of your eyeline\u003c\/h3\u003e\n\n\u003cp\u003eThe 700 series uses a unique extendable boom: it telescopes to position the mic precisely, then sits clear of your peripheral vision so it isn't hovering in your sightline all day.\u003c\/p\u003e\n\n[card title=\"Out of sight, on the money\"]It's a small refinement you notice on hour six — the boom positions for clean voice pickup without sitting at the edge of your vision the way a fixed boom can. Paired with the leatherette cushions, it's why the 700 series is the one centers buy for the people who wear a headset the most.[\/card]\n\n\u003ch2\u003eThe EncorePro HW710D needs the DA90\u003c\/h2\u003e\n\n\u003cp\u003eLike every Digital-series EncorePro, the HW710D uses a 6-pin Quick Disconnect and works only with Poly's DA90 USB audio processor. It is not compatible with standard 4-pin amplifiers or cords — SoundGuard DIGITAL hearing protection and Plantronics Manager Pro management run through the DA90. And one clarification on the name: that \"digital\" is hearing protection, not active noise cancellation — there's a noise-canceling mic for your caller, but no electronic cancellation of the room for you.\u003c\/p\u003e\n\n[callout type=\"honest\"]Two things to weigh before ordering. First, the EncorePro HW710D requires the DA90, sold separately — it won't work on a standard amplifier, and if you're not running the DA90 and Manager Pro, the standard EncorePro HW710 is the headset you want. Second, Poly has discontinued the HW710D, so stock is limited; if you need a premium digital headset you can re-order in volume for years, ask us about current alternatives in the 500 Digital or 700 lines before committing a large fleet to it.[\/callout]\n\n\u003cp\u003eThe EncorePro HW710D is the EncorePro you choose when comfort is the deciding factor — the leatherette-and-nylon premium tier, in the DA90-managed digital system, for the agents who live in a headset and the IT team that wants to manage it centrally. With it now discontinued, it's worth confirming the quantity you need is in stock, and HeadsetPlus's lifetime support stands behind every unit you do get.\u003c\/p\u003e\n\n\u003cdiv data-tab=\"whats-in-the-box\"\u003e\n\u003cul\u003e\n  \u003cli\u003ePlantronics EncorePro HW710D mono noise-canceling headset with 6-pin Quick Disconnect\u003c\/li\u003e\n  \u003cli\u003eSoft leatherette ear cushion (fitted)\u003c\/li\u003e\n  \u003cli\u003eQuick start guide\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eRequired and sold separately: the Poly DA90 USB audio processor — the HW710D does not connect without it. Plantronics Manager Pro is also sold separately.\u003c\/p\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-tab=\"specifications\"\u003e\n\u003ctable\u003e\n  \u003ctbody\u003e\n    \u003ctr\u003e\n\u003cth\u003eType\u003c\/th\u003e\n\u003ctd\u003eMonaural (single-ear), over-the-head, on-ear\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eSeries\u003c\/th\u003e\n\u003ctd\u003eEncorePro 700 Digital Series (premium tier)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eConnector\u003c\/th\u003e\n\u003ctd\u003ePoly 6-pin Quick Disconnect — not compatible with 4-pin Poly cords or amplifiers\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eConnection (required)\u003c\/th\u003e\n\u003ctd\u003ePoly DA90 USB audio processor — sold separately; the headset does not work without it\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eMicrophone\u003c\/th\u003e\n\u003ctd\u003eNoise-canceling extendable boom — telescopes for precise positioning and stays clear of peripheral vision\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eAudio\u003c\/th\u003e\n\u003ctd\u003eWideband (up to 6,800 Hz)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eHearing protection\u003c\/th\u003e\n\u003ctd\u003eSoundGuard DIGITAL (via DA90): acoustic shock limiting, G616 anti-startle, and daily noise-exposure (TWA) tracking\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eManagement\u003c\/th\u003e\n\u003ctd\u003ePlantronics Manager Pro via the DA90 — remote monitoring, configuration, and asset tracking (sold separately)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eBuild \/ comfort\u003c\/th\u003e\n\u003ctd\u003eHigh-grade nylon-composite frame, reinforced headband, soft leatherette ear cushions; ultra-lightweight\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eAvailability\u003c\/th\u003e\n\u003ctd\u003eDiscontinued by the manufacturer — limited stock\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003ePart number\u003c\/th\u003e\n\u003ctd\u003e78715-101 \/ HP 783N6AA\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eWarranty\u003c\/th\u003e\n\u003ctd\u003e2-year manufacturer warranty, plus HeadsetPlus lifetime technical support\u003c\/td\u003e\n\u003c\/tr\u003e\n  \u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-tab=\"compatibility\"\u003e\n\u003cp\u003e\u003cstrong\u003eSoftware.\u003c\/strong\u003e Connected through the DA90, the EncorePro HW710D works with PC softphones — Microsoft Teams, Zoom, and others — and, with Plantronics Manager Pro, gives IT fleet-wide monitoring, configuration, and asset tracking. The digital hearing-protection processing runs in the DA90.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHardware.\u003c\/strong\u003e The EncorePro HW710D requires the Poly DA90 USB audio processor. Its 6-pin Quick Disconnect won't work with standard 4-pin Poly amplifiers or cords. If you don't have a DA90, the standard EncorePro HW710 is the right headset; because the HW710D is discontinued, confirm stock before planning a large deployment.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePlatforms.\u003c\/strong\u003e The EncorePro HW710D is built for premium, IT-managed contact centers — customer care, help desks, and telesales — where all-day comfort is the deciding factor and headsets are managed centrally through the DA90.\u003c\/p\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-section=\"faq\"\u003e\n  \u003cdetails\u003e\u003csummary\u003eWhat's the difference between the EncorePro 700 and 500 series?\u003c\/summary\u003e\u003cp\u003eThe EncorePro 700 series, including the HW710D, is the premium tier: soft leatherette ear cushions, a high-grade nylon-composite frame with a reinforced headband, and a unique extendable boom — built for luxurious, ultra-lightweight all-day comfort. The 500 series uses foam cushions and an aircraft-grade aluminium build at a lower price. Both share the same audio and Digital-series DA90 system.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eDoes the EncorePro HW710D require the DA90?\u003c\/summary\u003e\u003cp\u003eYes. The EncorePro HW710D uses a 6-pin Quick Disconnect and works only with Poly's DA90 USB audio processor. It won't connect to standard 4-pin amplifiers or cords. If you aren't using a DA90, the standard EncorePro HW710 is the headset to choose.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eHow is the EncorePro HW710D different from the HW510D?\u003c\/summary\u003e\u003cp\u003eBoth are mono, over-the-head Digital-series headsets requiring the DA90. The HW710D is the premium 700-series version, with leatherette cushions, a nylon-composite frame, and an extendable boom for greater all-day comfort. The HW510D is the 500-series workhorse with foam cushions and an aluminium build at a lower price.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eIs the EncorePro HW710D still available?\u003c\/summary\u003e\u003cp\u003eThe EncorePro HW710D has been discontinued by Poly, so availability is limited to remaining stock. If you need a premium digital headset you can re-order in volume over time, ask about current alternatives in the EncorePro 500 Digital or 700 lines before committing a large fleet to the HW710D.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eDoes the EncorePro HW710D have active noise cancellation?\u003c\/summary\u003e\u003cp\u003eNo. The \"digital\" in the EncorePro HW710D refers to SoundGuard DIGITAL hearing protection, not active noise cancellation. It has a noise-canceling microphone that keeps your background out of the caller's ear, but it does not electronically cancel ambient sound for the wearer.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eWhat's special about the EncorePro HW710D's microphone boom?\u003c\/summary\u003e\u003cp\u003eThe EncorePro HW710D uses an extendable boom that telescopes for precise mic positioning and then sits clear of your peripheral vision, so it isn't in your sightline through a long shift. It's one of the comfort refinements that distinguishes the premium 700 series.\u003c\/p\u003e\u003c\/details\u003e\n\u003c\/div\u003e\n\n\u003c!-- SUGGESTED: a close-up of the extendable boom positioned out of the eyeline and the leatherette cushion, plus the 6-pin QD into the DA90; only if a real manufacturer URL is available --\u003e","brand":"Poly","offers":[{"title":"Default Title","offer_id":46631802568948,"sku":"783N6AA","price":129.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0755\/6467\/9412\/files\/hw291n_7aa5cfc5-9516-43cc-9bdd-e35108074475.jpg?v=1751515799"},{"product_id":"plantronics-encorepro-hw715-usb-mono-headset-skype-business","title":"Poly EncorePro HW715 USB Mono Headset, Skype for Business Certified","description":"\u003ch2\u003eThe Plantronics EncorePro HW715 just plugs into USB\u003c\/h2\u003e\n\n\u003cp\u003eEvery other EncorePro on this site needs something extra to connect — an amplifier, a direct-connect cable, or the DA90 processor. The Plantronics EncorePro HW715 USB headset is the one that doesn't. It plugs straight into your computer's USB port, with call control built into the cable, ready for the first call — premium 700-series comfort, no connection piece to buy.\u003c\/p\u003e\n\n\u003cp\u003eIt's the mono, over-the-head model in Poly's top-tier EncorePro 700 USB line — the same leatherette-and-nylon build as the QD HW710D, but with USB and inline controls instead of a Quick Disconnect. It's certified for Skype for Business, works with Teams, and — worth knowing up front — it's now end-of-life, so stock is limited.\u003c\/p\u003e\n\n\u003ch2\u003eNo amplifier, no processor — just USB\u003c\/h2\u003e\n\n\u003cp\u003eThe EncorePro HW715 is a self-contained USB headset: the audio processing and call control are built in, so it connects to a PC or Mac with a single USB plug and nothing else. There's no amplifier to match to a desk phone and no DA90 to add — the things the QD and Digital EncorePros require. Inline controls on the cable answer and end calls, adjust volume, and mute.\u003c\/p\u003e\n\n[compare]\n\u003cdiv\u003e\n\u003cstrong\u003eEncorePro HW715 (USB)\u003c\/strong\u003e\u003cbr\u003ePlugs straight into a computer's USB port with built-in call control. No amplifier, no DA90, nothing extra to buy. For PC softphone and UC users.\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cstrong\u003eQD \/ Digital EncorePros (HW510, HW710D, etc.)\u003c\/strong\u003e\u003cbr\u003eEnd in a Quick Disconnect and need a separate amplifier, cable, or DA90 processor. More flexible across desk phones and managed fleets, but more to assemble.\u003c\/div\u003e\n[\/compare]\n\n\u003ch3\u003eCall control on the cable\u003c\/h3\u003e\n\n[card title=\"Answer, mute, adjust — right there\"]The HW715's inline module puts the controls where your hand already is: answer or end a call, change the volume, and mute, without reaching for the keyboard or the on-screen app. It's the convenience the QD headsets only gain once you add an amplifier — here it's standard.[\/card]\n\n\u003ch3\u003eThe premium 700-series fit\u003c\/h3\u003e\n\n\u003cp\u003eLike the rest of the 700 line, the EncorePro HW715 is built from high-grade nylon composite with soft leatherette ear cushions for an ultra-lightweight, all-day fit, and a noise-canceling extendable boom that positions precisely, then sits clear of your peripheral vision. It's the comfort tier Poly reserves for the people who wear a headset every hour of every shift.\u003c\/p\u003e\n\n\u003ch2\u003eDoes the EncorePro HW715 work with Teams?\u003c\/h2\u003e\n\n\u003cp\u003eYes — the EncorePro HW715 works with Microsoft Teams and the major UC softphones, including Avaya and Cisco, as a standard USB headset. Its formal certification is for Skype for Business, Microsoft's earlier platform, and it's optimized for Lync; the label names an older standard, but the headset runs Teams without trouble.\u003c\/p\u003e\n\n[callout type=\"honest\"]Two things to know before ordering. The Skype for Business certification doesn't limit the HW715 to old software — it works with Teams and current softphones. More important: Poly has placed the HW715 at end-of-life, so availability is limited to remaining stock. If you need a premium USB headset you can re-order in volume for years, ask us about current EncorePro USB alternatives before committing a large deployment to it.[\/callout]\n\n\u003cp\u003eThe EncorePro HW715 is the EncorePro for the softphone era — premium 700-series comfort, built-in call control, and the simplicity of a single USB plug, with none of the amplifier-or-processor matching the QD models ask for. It's a PC headset, pure and simple: no desk phone, no extra hardware. With it now end-of-life, confirm the quantity you need is in stock, and HeadsetPlus's lifetime support stands behind every unit.\u003c\/p\u003e\n\n\u003cdiv data-tab=\"whats-in-the-box\"\u003e\n\u003cul\u003e\n  \u003cli\u003ePlantronics EncorePro HW715 USB mono noise-canceling headset with attached USB-A cable and inline call control\u003c\/li\u003e\n  \u003cli\u003eSoft leatherette ear cushion (fitted)\u003c\/li\u003e\n  \u003cli\u003eQuick start guide\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-tab=\"specifications\"\u003e\n\u003ctable\u003e\n  \u003ctbody\u003e\n    \u003ctr\u003e\n\u003cth\u003eType\u003c\/th\u003e\n\u003ctd\u003eMonaural (single-ear), over-the-head, on-ear (supra-aural)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eSeries\u003c\/th\u003e\n\u003ctd\u003eEncorePro 700 USB Series (premium tier)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eConnection\u003c\/th\u003e\n\u003ctd\u003eUSB-A, attached cable; connects to PC or Mac — no amplifier or processor required\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eControls\u003c\/th\u003e\n\u003ctd\u003eBuilt-in inline call control: answer\/end, volume, mute\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eMicrophone\u003c\/th\u003e\n\u003ctd\u003eNoise-canceling adjustable, extendable boom — positions precisely and stays clear of peripheral vision\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eAudio\u003c\/th\u003e\n\u003ctd\u003eWideband with advanced audio processing\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eBuild \/ comfort\u003c\/th\u003e\n\u003ctd\u003eHigh-grade nylon-composite frame, soft leatherette ear cushions; ultra-lightweight\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eManagement\u003c\/th\u003e\n\u003ctd\u003ePlantronics Manager Pro over USB — remote monitoring and asset management (sold separately)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eCertification\u003c\/th\u003e\n\u003ctd\u003eCertified for Skype for Business, optimized for Microsoft Lync; works with Teams, Zoom, Avaya, Cisco and other UC softphones\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eMulti-device\u003c\/th\u003e\n\u003ctd\u003eNo — USB \/ PC softphone only (no desk phone, no 3.5mm)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eAvailability\u003c\/th\u003e\n\u003ctd\u003eEnd of life — limited stock\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003ePart number\u003c\/th\u003e\n\u003ctd\u003e203476-01 \/ HP 783N5AA\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eWarranty\u003c\/th\u003e\n\u003ctd\u003e1-year manufacturer warranty, plus HeadsetPlus lifetime technical support\u003c\/td\u003e\n\u003c\/tr\u003e\n  \u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-tab=\"compatibility\"\u003e\n\u003cp\u003e\u003cstrong\u003eSoftware.\u003c\/strong\u003e The Plantronics EncorePro HW715 is certified for Skype for Business and optimized for Lync, and works as a standard USB headset with current platforms — Microsoft Teams, Zoom, Avaya, and Cisco among them. With optional Plantronics Manager Pro, IT can remotely monitor and manage every HW715 company-wide over USB.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHardware.\u003c\/strong\u003e The EncorePro HW715 connects to a PC or Mac over USB-A only. It needs no amplifier, no DA90 processor, and no Quick Disconnect cable — everything is built in. It has no 3.5mm jack and does not connect to a traditional desk phone, so it's a PC softphone headset, not a multi-device or desk-phone one.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePlatforms.\u003c\/strong\u003e The EncorePro HW715 is built for UC and hosted-service contact centers — intensive PC softphone users at their own desks who want premium all-day comfort and the simplicity of a single USB connection.\u003c\/p\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-section=\"faq\"\u003e\n  \u003cdetails\u003e\u003csummary\u003eDoes the EncorePro HW715 need an amplifier or the DA90?\u003c\/summary\u003e\u003cp\u003eNo. The Plantronics EncorePro HW715 is a USB headset with audio processing and call control built in — it plugs straight into a computer's USB port and works, with no amplifier, DA90 processor, or Quick Disconnect cable required. That's the main difference from the QD and Digital EncorePro models.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eDoes the Plantronics EncorePro HW715 work with Microsoft Teams?\u003c\/summary\u003e\u003cp\u003eYes. The EncorePro HW715 works with Microsoft Teams and other UC softphones, including Avaya and Cisco, as a standard USB headset. Its formal certification is for Skype for Business (Microsoft's earlier platform), but that doesn't limit it — it runs Teams without trouble.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eHow is the EncorePro HW715 different from the HW710D?\u003c\/summary\u003e\u003cp\u003eBoth are premium 700-series mono headsets with leatherette cushions and an extendable boom. The HW715 connects over USB with built-in call control, so it needs nothing else. The HW710D is a Digital-series Quick Disconnect headset that requires the separate DA90 processor. Choose the HW715 for simple PC softphone use, the HW710D for a DA90-managed fleet.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eIs the EncorePro HW715 still available?\u003c\/summary\u003e\u003cp\u003eThe EncorePro HW715 has been placed at end-of-life by Poly, so availability is limited to remaining stock. If you need a premium USB headset you can re-order in volume over time, ask about current EncorePro USB alternatives before committing a large deployment to the HW715.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eDoes the EncorePro HW715 connect to a desk phone?\u003c\/summary\u003e\u003cp\u003eNo. The EncorePro HW715 is USB only — it connects to a PC or Mac and is designed for softphones and UC applications. It has no 3.5mm jack and no Quick Disconnect, so it doesn't connect to a traditional desk phone. For desk-phone use, a Quick Disconnect EncorePro with an amplifier is the right choice.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eDoes the EncorePro HW715 have built-in call control?\u003c\/summary\u003e\u003cp\u003eYes. The EncorePro HW715 has intuitive inline controls on the cable to answer and end calls, adjust volume, and mute — no separate amplifier or control unit needed, since the call control is built into the USB headset.\u003c\/p\u003e\u003c\/details\u003e\n\u003c\/div\u003e\n\n\u003c!-- SUGGESTED: a close-up of the inline call-control module and the USB-A plug, plus the leatherette cushion and extendable boom; only if a real manufacturer URL is available --\u003e","brand":"Poly","offers":[{"title":"Default Title","offer_id":46631808893172,"sku":"783N5AA","price":149.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0755\/6467\/9412\/files\/hw715.jpg?v=1751515959"},{"product_id":"poly-plantronics-encorepro-hw725-binaural-usb-headset-skype-business","title":"Poly Plantronics EncorePro HW725 Binaural USB Headset, Skype for Business Certified","description":"\u003ch2\u003eThe Plantronics EncorePro HW725 covers both ears\u003c\/h2\u003e\n\n\u003cp\u003eIn an open-plan room full of people on calls, one open ear is one ear too many — the conversation two desks over keeps pulling your attention off your own customer. The Plantronics EncorePro HW725 USB headset answers that by covering both ears, so the floor fades and the call is all you hear, in the same plug-in-and-go USB design as its mono sibling.\u003c\/p\u003e\n\n\u003cp\u003eIt's the binaural model in Poly's premium EncorePro 700 USB line — both-ear focus, premium leatherette comfort, and built-in call control over a single USB connection. It's certified for Skype for Business, works with Teams, and, like the rest of the 700 USB series, it's now end-of-life, so stock is limited.\u003c\/p\u003e\n\n\u003ch2\u003eBoth ears for focus\u003c\/h2\u003e\n\n\u003cp\u003eThe EncorePro HW725 is binaural — it covers both ears, where the mono HW715 leaves one open. In a quiet room that's a preference; on a busy open-plan floor it's the difference between locking onto your customer and straining over the agent beside you.\u003c\/p\u003e\n\n[pullline]Both ears on the customer, none on the floor.[\/pullline]\n\n\u003cp\u003eCovering both ears also delivers full stereo for wideband audio, which helps on long calls and when reviewing recorded ones — and, as on any binaural headset, it nudges the whole room quieter, because agents stop raising their voices to hear over each other.\u003c\/p\u003e\n\n\u003ch2\u003eStill just USB — no amplifier, no DA90\u003c\/h2\u003e\n\n\u003cp\u003eLike the mono HW715, the EncorePro HW725 plugs straight into a PC or Mac over USB, with the audio processing and call control built in — no amplifier, no DA90 processor, nothing extra to buy. Inline controls on the cable answer and end calls, set volume, and mute.\u003c\/p\u003e\n\n\u003ch3\u003eHW725 or HW715 — both ears or one?\u003c\/h3\u003e\n\n[compare]\n\u003cdiv\u003e\n\u003cstrong\u003eHW725 — binaural (both ears)\u003c\/strong\u003e\u003cbr\u003eCovers both ears for focus and isolation. The pick for noisy, open-plan softphone floors where blocking the room matters.\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cstrong\u003eHW715 — mono (one ear)\u003c\/strong\u003e\u003cbr\u003eOne ear open for awareness of colleagues and supervisors. The pick for quieter rooms or agents who need to stay tuned to the floor.\u003c\/div\u003e\n[\/compare]\n\n\u003ch3\u003ePremium comfort, certified for Teams-era softphones\u003c\/h3\u003e\n\n\u003cp\u003eThe EncorePro HW725 carries the full 700-series build — high-grade nylon composite, soft leatherette cushions over both ears, a reinforced headband, and an extendable boom that stays out of your sightline — and works with Microsoft Teams and UC softphones from Avaya, Cisco, and others. Its formal certification is Skype for Business; the label is older than Teams, but the headset runs current software fine.\u003c\/p\u003e\n\n[callout type=\"honest\"]A few things to confirm before ordering. The Skype for Business certification doesn't tie the HW725 to legacy software — it works with Teams and today's softphones. It's USB and PC-only: no desk-phone connection, and no port to add a trainee or supervisor headset for side-by-side training. And Poly has placed the 700 USB series at end-of-life, so availability is limited — for a large or ongoing deployment, ask us about current binaural USB alternatives first.[\/callout]\n\n\u003cp\u003eThe EncorePro HW725 is the both-ears answer for softphone teams — premium 700-series comfort, the focus of full binaural isolation, and the simplicity of one USB plug with the controls built in. It's a PC headset for people who live on calls in a room full of other people on calls. With the series now end-of-life, confirm your quantity is in stock, and HeadsetPlus's lifetime support backs every unit.\u003c\/p\u003e\n\n\u003cdiv data-tab=\"whats-in-the-box\"\u003e\n\u003cul\u003e\n  \u003cli\u003ePlantronics EncorePro HW725 USB binaural noise-canceling headset with attached USB-A cable and inline call control\u003c\/li\u003e\n  \u003cli\u003eSoft leatherette ear cushions (fitted, both ears)\u003c\/li\u003e\n  \u003cli\u003eQuick start guide\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-tab=\"specifications\"\u003e\n\u003ctable\u003e\n  \u003ctbody\u003e\n    \u003ctr\u003e\n\u003cth\u003eType\u003c\/th\u003e\n\u003ctd\u003eBinaural (both-ear), over-the-head, on-ear (supra-aural)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eSeries\u003c\/th\u003e\n\u003ctd\u003eEncorePro 700 USB Series (premium tier)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eConnection\u003c\/th\u003e\n\u003ctd\u003eUSB-A, attached cable; connects to PC or Mac — no amplifier or processor required\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eControls\u003c\/th\u003e\n\u003ctd\u003eBuilt-in inline call control: answer\/end, volume, mute\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eMicrophone\u003c\/th\u003e\n\u003ctd\u003eNoise-canceling extendable boom — positions precisely and stays clear of peripheral vision\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eAudio\u003c\/th\u003e\n\u003ctd\u003eWideband up to 6,800 Hz, with advanced audio processing and SoundGuard acoustic limiting\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eBuild \/ comfort\u003c\/th\u003e\n\u003ctd\u003eHigh-grade nylon-composite frame, reinforced headband, soft leatherette ear cushions; ultra-lightweight\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eManagement\u003c\/th\u003e\n\u003ctd\u003ePlantronics Manager Pro over USB — remote monitoring and asset management (sold separately)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eCertification\u003c\/th\u003e\n\u003ctd\u003eCertified for Skype for Business, optimized for Microsoft Lync; works with Teams, Zoom, Avaya, Cisco and other UC softphones\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eMulti-device\u003c\/th\u003e\n\u003ctd\u003eNo — USB \/ PC softphone only (no desk phone, no 3.5mm)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eTraining port\u003c\/th\u003e\n\u003ctd\u003eNo — does not support a second headset for side-by-side training\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eAvailability\u003c\/th\u003e\n\u003ctd\u003eEnd of life — limited stock\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003ePart number\u003c\/th\u003e\n\u003ctd\u003e203478-01 \/ HP 783M6AA\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eWarranty\u003c\/th\u003e\n\u003ctd\u003e1-year manufacturer warranty, plus HeadsetPlus lifetime technical support\u003c\/td\u003e\n\u003c\/tr\u003e\n  \u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-tab=\"compatibility\"\u003e\n\u003cp\u003e\u003cstrong\u003eSoftware.\u003c\/strong\u003e The Plantronics EncorePro HW725 is certified for Skype for Business and optimized for Lync, and works as a standard USB headset with current platforms — Microsoft Teams, Zoom, Avaya, and Cisco among them. With optional Plantronics Manager Pro, IT can remotely monitor and manage every HW725 company-wide over USB.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHardware.\u003c\/strong\u003e The EncorePro HW725 connects to a PC or Mac over USB-A only. It needs no amplifier, no DA90 processor, and no Quick Disconnect cable — everything is built in. It has no 3.5mm jack, doesn't connect to a desk phone, and has no port to add a trainee headset, so it's a single-user PC softphone headset.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePlatforms.\u003c\/strong\u003e The EncorePro HW725 is built for UC and hosted-service contact centers — intensive PC softphone users on noisy, open-plan floors who want both-ear focus, premium all-day comfort, and the simplicity of one USB connection.\u003c\/p\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-section=\"faq\"\u003e\n  \u003cdetails\u003e\u003csummary\u003eWhat's the difference between the EncorePro HW725 and the HW715?\u003c\/summary\u003e\u003cp\u003eThe EncorePro HW725 is binaural — it covers both ears for focus and isolation — while the HW715 is the mono version that leaves one ear open for room awareness. Both are premium 700-series USB headsets with built-in call control; choose the HW725 for noisy open-plan floors and the HW715 where staying aware of the room matters.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eDoes the Plantronics EncorePro HW725 work with Microsoft Teams?\u003c\/summary\u003e\u003cp\u003eYes. The EncorePro HW725 works with Microsoft Teams and other UC softphones, including Avaya and Cisco, as a standard USB headset. Its formal certification is for Skype for Business (Microsoft's earlier platform), but that doesn't limit it — it runs Teams without trouble.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eDoes the EncorePro HW725 need an amplifier or the DA90?\u003c\/summary\u003e\u003cp\u003eNo. The EncorePro HW725 is a USB headset with audio processing and call control built in — it plugs straight into a computer's USB port and works, with no amplifier, DA90 processor, or Quick Disconnect cable required.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eIs the EncorePro HW725 still available?\u003c\/summary\u003e\u003cp\u003eThe EncorePro HW725 has been placed at end-of-life by Poly, so availability is limited to remaining stock. If you need a binaural USB headset you can re-order in volume over time, ask about current EncorePro USB alternatives before committing a large deployment to the HW725.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eCan the EncorePro HW725 connect a trainee or supervisor headset?\u003c\/summary\u003e\u003cp\u003eNo. The EncorePro HW725 has no training port, so it can't take a second headset for side-by-side training or monitoring. If supervised training is part of your workflow, ask us about EncorePro models that support a training Y-cable instead.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eIs the EncorePro HW725 mono or stereo?\u003c\/summary\u003e\u003cp\u003eThe EncorePro HW725 is binaural — both ears covered — which also gives full stereo for wideband audio. For a single-ear (mono) version of the same premium USB headset, the EncorePro HW715 is the option.\u003c\/p\u003e\u003c\/details\u003e\n\u003c\/div\u003e\n\n\u003c!-- SUGGESTED: a shot showing both leatherette ear cups, the inline call-control module, and the USB-A plug; only if a real manufacturer URL is available --\u003e","brand":"Poly","offers":[{"title":"Default Title","offer_id":46631809319156,"sku":"783M6AA","price":169.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0755\/6467\/9412\/files\/hw725.jpg?v=1751515961"},{"product_id":"poly-plantronics-encorepro-310-mono-call-center-headset","title":"Poly Plantronics EncorePro 310 Mono Call Center Headset","description":"\u003ch2\u003eThe Poly EncorePro 310 catches muted calls\u003c\/h2\u003e\n\n\u003cp\u003eEvery call center has the moment where an agent talks for ten seconds before realizing mute never came off, and the customer on the other end heard exactly none of it. The Poly EncorePro 310 is built to catch that before it costs the call — Poly markets its Dynamic Mute Alert as the only verbal mute alert in this class of headset, speaking up the instant you start talking while muted, so the agent knows in real time instead of finding out from an annoyed customer.\u003c\/p\u003e\n\n\u003cp\u003eIt's the mono model in Poly's EncorePro 300 series, the newer entry-tier line built for high-volume contact centers — priced below the established EncorePro 500 series without dropping the things that actually affect a shift: a noise-canceling boom mic, acoustic protection against sudden loud bursts on the line, and soft, replaceable foam cushions. The EncorePro 310 comes three ways — a Quick Disconnect version for desk phones, and USB-A or USB-C versions for softphones — and the connection you pick changes more than just the cable.\u003c\/p\u003e\n\n\u003ch2\u003eBuild the exact EncorePro 310 you need\u003c\/h2\u003e\n\n\u003cp\u003eThree connection types, one for desk phones and two for computers — pick based on what your team is actually plugging into.\u003c\/p\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eQuick Disconnect (QD) — 77T43AA.\u003c\/strong\u003e For desk phones with a bottom cord or amplifier. The QD connector itself is tested to over 30,000 disconnect cycles, but the cord or amplifier that connects it to your phone is sold separately — confirm what your desk phone needs before ordering.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003e[icon:usb-a] USB-A — 767G1AA.\u003c\/strong\u003e Plugs straight into a computer for softphone use. Includes inline controls for answer\/end, volume, and mute, plus the verbal Dynamic Mute Alert. The pick for most standard desktops and older laptops.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003e[icon:usb-c] USB-C — 760Q8AA.\u003c\/strong\u003e Same inline controls and Dynamic Mute Alert as the USB-A version, built for newer laptops and USB-C ports. Identical audio and features — the connector is the only difference.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch2\u003eDoes the EncorePro 310 tell you when you're muted?\u003c\/h2\u003e\n\n\u003cp\u003eOn the USB versions, yes — the Poly EncorePro 310 includes a Dynamic Mute Alert that verbally tells you you're muted the moment you start talking, a feature Poly positions as unique among headsets in this price tier. It's a small thing that solves a real, recurring problem: an agent talking into dead air for a full sentence before checking the mute light.\u003c\/p\u003e\n\n[callout type=\"honest\"]There's a wrinkle worth checking before you order. Poly's own USB listings describe the Dynamic Mute Alert clearly, but at least two independent resellers mark it \"(USB only)\" in their spec sheets — meaning the QD version, which connects to a desk phone rather than a computer, may not carry the verbal alert at all. If the mute alert is the reason you're buying this headset, confirm it applies to the QD version for your specific phone setup before committing to that variant.[\/callout]\n\n\u003ch3\u003eThe QD version needs a cord you'll buy separately\u003c\/h3\u003e\n\n\u003cp\u003eUnlike some Poly Quick Disconnect bundles that ship with the phone cable included, the EncorePro 310 QD does not — you'll need to add a bottom cord or amplifier that matches your specific desk phone. It's an easy thing to miss if you've bought bundled QD headsets before and expect the cable to just be in the box.\u003c\/p\u003e\n\n\u003ch2\u003eIs the EncorePro 310 built to last in a call center?\u003c\/h2\u003e\n\n\u003cp\u003ePoly rates the EncorePro 310's Quick Disconnect connector for more than 30,000 disconnect cycles, which is the number that actually matters in a high-turnover contact center where headsets get unplugged and replugged dozens of times a shift.\u003c\/p\u003e\n\n[stat]30,000+ QD disconnect cycles[\/stat]\n\n\u003cp\u003eBeyond the connector, acoustic protection (SoundGuard, with SoundGuard Digital G616 on the USB models) limits sudden spikes above 118 dBA coming through the line, and wideband audio up to 6,800 Hz keeps voices sounding natural rather than compressed. The ear cushions are foam and replaceable, which matters for the total cost of running dozens of these through a shared fleet — you're not replacing the whole headset when a cushion wears out.\u003c\/p\u003e\n\n[compare]\n\u003cdiv\u003e\n\u003cstrong\u003eQD — for desk phones\u003c\/strong\u003e\u003cbr\u003eConnects to a desk phone via a separately-purchased bottom cord or amplifier. 30,000-cycle QD connector for frequent unplugging.\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cstrong\u003eUSB-A \/ USB-C — for computers\u003c\/strong\u003e\u003cbr\u003ePlugs straight into a computer for softphone calls. Inline controls and the verbal Dynamic Mute Alert included.\u003c\/div\u003e\n[\/compare]\n\n\u003ch3\u003eMono, so one ear stays open\u003c\/h3\u003e\n\n\u003cp\u003eThe EncorePro 310 is monaural — one ear covered, the other open — which keeps an agent aware of a supervisor or a colleague nearby, at the tradeoff of blocking less room noise than a stereo headset would. If both ears covered fits your floor better, Poly's EncorePro 300 series also includes a stereo sibling, the EncorePro 320, built on the same platform.\u003c\/p\u003e\n\n\u003ch3\u003eManage a fleet without walking the floor\u003c\/h3\u003e\n\n[card title=\"Fleet management, if you need it\"]The USB versions of the EncorePro 310 work with Plantronics Hub out of the box for basic settings and firmware updates. For larger deployments, Poly's Manager Pro software (sold separately) lets IT remotely adjust settings, monitor usage, and maintain every headset on the floor without physically touching each one — the kind of thing that matters once you're past a handful of seats and into dozens.[\/card]\n\n\u003cp\u003eThe EncorePro 310 is the headset for a contact center watching both the budget and the return rate — a durable QD connector rated for real daily use, acoustic protection that keeps a long shift from wearing on an agent's ears, and on the USB versions, a mute alert that quietly prevents one of the most common, most embarrassing call center mistakes. Pick the connection that matches your phones or your computers, and it's ready to deploy across the floor, backed by HeadsetPlus's lifetime support.\u003c\/p\u003e\n\n\u003cdiv data-tab=\"whats-in-the-box\"\u003e\n\u003cul\u003e\n  \u003cli\u003ePoly EncorePro 310 mono headset with flexible noise-canceling boom mic\u003c\/li\u003e\n  \u003cli\u003eFoam ear cushion (fitted, replaceable)\u003c\/li\u003e\n  \u003cli\u003eQuick start guide\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eThe QD version does not include a bottom cord or amplifier — that's purchased separately based on your specific desk phone. The USB-A and USB-C versions include the attached USB cable with inline controls; no external adapter needed.\u003c\/p\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-tab=\"specifications\"\u003e\n\u003ctable\u003e\n  \u003ctbody\u003e\n    \u003ctr\u003e\n\u003cth\u003eType\u003c\/th\u003e\n\u003ctd\u003eMonaural (single-ear), over-the-head, on-ear\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eSeries\u003c\/th\u003e\n\u003ctd\u003ePoly EncorePro 300 Series (entry tier, below the EncorePro 500 series)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eMicrophone\u003c\/th\u003e\n\u003ctd\u003eFlexible noise-canceling boom, voice-optimized frequency response\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eConnector\u003c\/th\u003e\n\u003ctd\u003eQD (Quick Disconnect, rated 30,000+ cycles), USB-A, or USB-C\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eQD connection\u003c\/th\u003e\n\u003ctd\u003eRequires a bottom cord or amplifier matched to your desk phone, sold separately\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eControls (USB versions)\u003c\/th\u003e\n\u003ctd\u003eInline answer\/end, volume, mute; visual call indicator (green = on call, red = muted); verbal Dynamic Mute Alert\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eAudio\u003c\/th\u003e\n\u003ctd\u003eWideband up to 6,800 Hz\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eAcoustic protection\u003c\/th\u003e\n\u003ctd\u003eSoundGuard; SoundGuard Digital with G616 and TWA on USB versions — limits sound spikes above 118 dBA\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eComfort\u003c\/th\u003e\n\u003ctd\u003eSoft foam ear cushion (replaceable), lightweight build\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eSoftware\u003c\/th\u003e\n\u003ctd\u003ePlantronics Hub (USB versions); Poly Manager Pro for remote fleet management (sold separately)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003ePlatform (USB versions)\u003c\/th\u003e\n\u003ctd\u003eWindows and macOS compatible; works with major softphone\/UC platforms\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003ePart numbers\u003c\/th\u003e\n\u003ctd\u003eQD: 77T43AA (old 214572-01); USB-A: 767G1AA (old 214568-01); USB-C: 760Q8AA (old 214569-01)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eWarranty\u003c\/th\u003e\n\u003ctd\u003eManufacturer warranty, plus HeadsetPlus lifetime technical support\u003c\/td\u003e\n\u003c\/tr\u003e\n  \u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-tab=\"compatibility\"\u003e\n\u003cp\u003e\u003cstrong\u003eSoftware.\u003c\/strong\u003e The USB versions of the EncorePro 310 work with Plantronics Hub for basic setup and firmware, and with major softphone and UC platforms for call handling. For larger fleets, Poly Manager Pro (sold separately) adds remote configuration and monitoring across every headset on the floor.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHardware.\u003c\/strong\u003e The QD version connects to a desk phone through a bottom cord or amplifier purchased separately and matched to your specific phone model. The USB-A and USB-C versions connect directly to a computer with no external hardware required.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePlatforms.\u003c\/strong\u003e The EncorePro 310 is built for contact centers and office environments running high call volumes, where connector durability, acoustic protection, and mute-alert accuracy matter more than premium materials.\u003c\/p\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-section=\"faq\"\u003e\n  \u003cdetails\u003e\u003csummary\u003eDoes the EncorePro 310 need an amplifier for my desk phone?\u003c\/summary\u003e\u003cp\u003eThe QD version of the Poly EncorePro 310 requires a bottom cord or amplifier to connect to a desk phone, and that cord is not included — it's sold separately and depends on your specific phone model. Confirm the right cord before ordering to avoid a return.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eIs the Dynamic Mute Alert available on the EncorePro 310 QD?\u003c\/summary\u003e\u003cp\u003eIt's confirmed on the USB-A and USB-C versions of the EncorePro 310. Some manufacturer spec sheets list the Dynamic Mute Alert as USB-only, so if that feature is the reason you're buying, confirm with your supplier whether the QD version includes it before choosing that connection type.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eWhat's the difference between the EncorePro 310 and the EncorePro 320?\u003c\/summary\u003e\u003cp\u003eThe EncorePro 310 is the mono model in Poly's EncorePro 300 series, covering one ear so you stay aware of the room. The EncorePro 320 is the stereo sibling in the same series, covering both ears for more isolation. Both share the same connector options and Dynamic Mute Alert.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eDoes the EncorePro 310 work with softphones like Zoom and Teams?\u003c\/summary\u003e\u003cp\u003eYes. The USB-A and USB-C versions of the EncorePro 310 connect directly to a computer and work with major softphone and UC platforms, with inline controls for answer\/end, volume, and mute built into the cable.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eHow durable is the EncorePro 310 for a busy call center?\u003c\/summary\u003e\u003cp\u003ePoly rates the EncorePro 310's Quick Disconnect connector for more than 30,000 disconnect cycles, which is built for environments where headsets get unplugged and replugged repeatedly through a shift. Acoustic protection also guards against sudden volume spikes coming through the line.\u003c\/p\u003e\u003c\/details\u003e\n\u003c\/div\u003e","brand":"Poly","offers":[{"title":"Quick Disconnect (QD)","offer_id":48800531742964,"sku":"77T43AA","price":49.96,"currency_code":"USD","in_stock":true},{"title":"USB-A","offer_id":48800531775732,"sku":"767G1AA","price":89.95,"currency_code":"USD","in_stock":true},{"title":"USB-C","offer_id":48800531808500,"sku":"760Q8AA","price":89.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0755\/6467\/9412\/files\/214572-01.jpg?v=1751516044"},{"product_id":"poly-plantronics-encorepro-320-stereo-call-center-headset","title":"Poly Plantronics EncorePro 320 Stereo Call Center Headset","description":"\u003ch2\u003eThe Poly EncorePro 320 covers both ears\u003c\/h2\u003e\n\n\u003cp\u003eA mono headset works fine until the floor gets loud enough that one open ear stops being a feature and starts being a distraction — the neighbor's call bleeding into yours, the printer, the general hum of forty people talking at once. The Poly EncorePro 320 is the fix built for exactly that moment: the stereo model in Poly's EncorePro 300 series, covering both ears so the room fades and the call is what's left.\u003c\/p\u003e\n\n\u003cp\u003eIt's the binaural sibling of the EncorePro 310, built on the same entry-tier platform — the same noise-canceling boom mic, the same acoustic protection against sudden line noise, the same Dynamic Mute Alert that speaks up if you start talking while muted. The difference is one ear or two, and it comes in two connection types: Quick Disconnect for desk phones, and USB-A for softphones.\u003c\/p\u003e\n\n\u003ch2\u003eBuild the exact EncorePro 320 you need\u003c\/h2\u003e\n\n\u003cp\u003eTwo connection types — pick based on what you're actually plugging into.\u003c\/p\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eQuick Disconnect (QD) — 77T26AA.\u003c\/strong\u003e For desk phones. Requires a Plantronics M22 Vista amplifier or bottom cable between the headset and the phone, purchased separately. The QD connector is rated for heavy daily disconnect use.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003e[icon:usb-a] USB-A, UC — 767G0AA.\u003c\/strong\u003e Plugs straight into a computer for softphone use. Includes inline controls for answer\/end, volume, and mute, plus the Dynamic Mute Alert. Works with major UC platforms out of the box.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch2\u003eEncorePro 320 or the mono EncorePro 310?\u003c\/h2\u003e\n\n\u003cp\u003eMost people default to the mono EncorePro 310 because it's the familiar shape of a call center headset — but on a genuinely loud floor, that open ear is picking up everything the stereo model would have blocked. Per IP Phone Warehouse's breakdown of the EncorePro 300 series, mono headsets leave an ear open so the wearer stays in touch with their surroundings, while stereo headsets improve focus by covering both ears. The right call depends on how loud your floor actually is, not which one looks more like the headset everyone already owns.\u003c\/p\u003e\n\n[compare]\n\u003cdiv\u003e\n\u003cstrong\u003eEncorePro 320 — stereo (both ears)\u003c\/strong\u003e\u003cbr\u003eCovers both ears to block more room noise and sharpen focus. For open floors, high call volume, or agents who report the room is distracting.\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cstrong\u003eEncorePro 310 — mono (one ear)\u003c\/strong\u003e\u003cbr\u003eLeaves one ear open to stay aware of a supervisor or nearby colleague. For quieter offices or roles that need to hear the room too.\u003c\/div\u003e\n[\/compare]\n\n\u003cp\u003eNeither the EncorePro 320 nor the EncorePro 310 uses active noise cancellation — the stereo model's advantage is passive isolation from covering both ears, not electronics erasing the room. It's real, but it's a physical seal, not ANC.\u003c\/p\u003e\n\n\u003ch3\u003eThe QD version needs an amplifier or cable\u003c\/h3\u003e\n\n[callout type=\"honest\"]The EncorePro 320 QD requires a Plantronics M22 Vista amplifier or a bottom cable to connect to a desk phone — neither is included, so budget for it separately. There's also a wrinkle worth checking before you order for the mute alert specifically: Poly's own listings describe the Dynamic Mute Alert on the USB version clearly, but some manufacturer spec sheets mark that feature USB-only. If the verbal mute alert is the reason you're choosing the EncorePro 320, confirm with your supplier whether the QD version carries it before committing to that connection type.[\/callout]\n\n\u003ch3\u003eBuilt for the disconnect-heavy shift\u003c\/h3\u003e\n\n\u003cp\u003eThe same durability the EncorePro 310 carries applies here — a Quick Disconnect connector built for repeated unplugging through a shift, SoundGuard acoustic protection (SoundGuard Digital with G616 on the USB version) limiting sudden spikes above 118 dBA, and wideband audio up to 6,800 Hz so voices come through clear rather than compressed. Foam ear cushions are replaceable, which keeps a shared fleet running without swapping whole headsets over a worn cushion.\u003c\/p\u003e\n\n\u003ch3\u003eManage a fleet without walking the floor\u003c\/h3\u003e\n\n[card title=\"Optional fleet management\"]The USB version of the EncorePro 320 works with Plantronics Hub for basic setup and firmware. For larger contact centers, Poly's Manager Pro software (sold separately) lets IT remotely configure, monitor, and maintain every headset on the floor — worth it once you're deploying more than a handful of seats.[\/card]\n\n\u003cp\u003eThe EncorePro 320 is the headset for a floor where a mono model isn't cutting it anymore — both ears covered for real focus, the same mute-alert safety net as its mono sibling, and a QD connector built to survive the disconnect-heavy pace of a call center shift. Pick the connection that matches your phones or your computers, and it's ready to deploy, backed by HeadsetPlus's lifetime support.\u003c\/p\u003e\n\n\u003cdiv data-tab=\"whats-in-the-box\"\u003e\n\u003cul\u003e\n  \u003cli\u003ePoly EncorePro 320 stereo headset with flexible noise-canceling boom mic\u003c\/li\u003e\n  \u003cli\u003eFoam ear cushions (fitted, both ears, replaceable)\u003c\/li\u003e\n  \u003cli\u003eQuick start guide\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eThe QD version does not include the M22 Vista amplifier or bottom cable — that's purchased separately. The USB-A version includes the attached cable with inline controls; no external adapter needed.\u003c\/p\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-tab=\"specifications\"\u003e\n\u003ctable\u003e\n  \u003ctbody\u003e\n    \u003ctr\u003e\n\u003cth\u003eType\u003c\/th\u003e\n\u003ctd\u003eBinaural (stereo, both-ear), over-the-head, on-ear\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eSeries\u003c\/th\u003e\n\u003ctd\u003ePoly EncorePro 300 Series (entry tier)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eMicrophone\u003c\/th\u003e\n\u003ctd\u003eFlexible noise-canceling boom, voice-optimized frequency response\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eConnector\u003c\/th\u003e\n\u003ctd\u003eQD (Quick Disconnect) or USB-A\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eQD connection\u003c\/th\u003e\n\u003ctd\u003eRequires a Plantronics M22 Vista amplifier or bottom cable, sold separately\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eControls (USB version)\u003c\/th\u003e\n\u003ctd\u003eInline answer\/end, volume, mute; Dynamic Mute Alert\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eNoise handling\u003c\/th\u003e\n\u003ctd\u003ePassive isolation from covering both ears (not active noise cancellation); noise-canceling microphone for outgoing voice\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eAudio\u003c\/th\u003e\n\u003ctd\u003eWideband up to 6,800 Hz\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eAcoustic protection\u003c\/th\u003e\n\u003ctd\u003eSoundGuard; SoundGuard Digital with G616 on the USB version — limits spikes above 118 dBA\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eComfort\u003c\/th\u003e\n\u003ctd\u003eSoft foam ear cushions on both ears (replaceable), lightweight build\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eSoftware\u003c\/th\u003e\n\u003ctd\u003ePlantronics Hub (USB version); Poly Manager Pro for remote fleet management (sold separately)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003ePlatform (USB version)\u003c\/th\u003e\n\u003ctd\u003eWindows and macOS compatible; UC-certified for major softphone platforms\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eMono alternative\u003c\/th\u003e\n\u003ctd\u003eEncorePro 310 (single-ear version, same series)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003ePart numbers\u003c\/th\u003e\n\u003ctd\u003eQD: 77T26AA (old 214573-01); USB-A: 767G0AA (old 214570-01)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eWarranty\u003c\/th\u003e\n\u003ctd\u003eManufacturer warranty, plus HeadsetPlus lifetime technical support\u003c\/td\u003e\n\u003c\/tr\u003e\n  \u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-tab=\"compatibility\"\u003e\n\u003cp\u003e\u003cstrong\u003eSoftware.\u003c\/strong\u003e The USB-A version of the EncorePro 320 works with Plantronics Hub for setup and firmware, and is UC-certified for major softphone platforms. Poly Manager Pro (sold separately) adds remote configuration and monitoring across a full fleet.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHardware.\u003c\/strong\u003e The QD version connects to a desk phone through a Plantronics M22 Vista amplifier or bottom cable, purchased separately and matched to your phone. The USB-A version connects directly to a computer with no external hardware required.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePlatforms.\u003c\/strong\u003e The EncorePro 320 suits call centers and offices where room noise is a real problem — open floors, high call volume, and any environment where a mono headset was already leaving too much noise on the line.\u003c\/p\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-section=\"faq\"\u003e\n  \u003cdetails\u003e\u003csummary\u003eDoes the EncorePro 320 need an amplifier?\u003c\/summary\u003e\u003cp\u003eThe QD version of the Poly EncorePro 320 requires a Plantronics M22 Vista amplifier or a bottom cable to connect to a desk phone, and neither is included — both are sold separately. The USB-A version needs no amplifier; it connects directly to a computer.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eWhat's the difference between the EncorePro 320 and the EncorePro 310?\u003c\/summary\u003e\u003cp\u003eThe EncorePro 320 is stereo, covering both ears to block more room noise and improve focus. The EncorePro 310 is mono, leaving one ear open to stay aware of the room. Both are in Poly's EncorePro 300 series and share the same connector options and Dynamic Mute Alert.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eDoes the EncorePro 320 have active noise cancellation?\u003c\/summary\u003e\u003cp\u003eNo. The Poly EncorePro 320 uses passive isolation from covering both ears, not active noise cancellation. Its microphone is separately noise-canceling for outgoing voice, but there's no electronic system blocking the room the way ANC headsets do.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eIs the Dynamic Mute Alert available on the EncorePro 320 QD?\u003c\/summary\u003e\u003cp\u003eIt's confirmed on the USB-A version of the EncorePro 320. Some manufacturer spec sheets list the Dynamic Mute Alert as USB-only, so if that feature is the deciding factor, confirm with your supplier whether the QD version includes it before choosing that connection type.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eDoes the EncorePro 320 work with softphones?\u003c\/summary\u003e\u003cp\u003eYes. The USB-A version of the EncorePro 320 connects directly to a computer and is UC-certified for major softphone and UC platforms, with inline controls for answer\/end, volume, and mute built into the cable.\u003c\/p\u003e\u003c\/details\u003e\n\u003c\/div\u003e","brand":"Poly","offers":[{"title":"Quick Disconnect (QD)","offer_id":48800573063412,"sku":"77T26AA","price":51.99,"currency_code":"USD","in_stock":true},{"title":"USB-A","offer_id":48800573096180,"sku":"767G0AA","price":49.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0755\/6467\/9412\/files\/214573-01.jpg?v=1751516108"},{"product_id":"poly-plantronics-encorepro-ep525-stereo-digital-headset","title":"Poly Plantronics EncorePro EP525 Stereo Digital Headset","description":"\u003ch2\u003eThe Poly EncorePro EP525 covers both ears\u003c\/h2\u003e\n\n\u003cp\u003eA call center floor gets loud enough that one open ear stops helping and starts hurting focus — the neighboring call, the hold music leaking from someone's headset, the general hum of forty agents talking at once. The Poly EncorePro EP525 is built for exactly that environment: a stereo digital headset that covers both ears, with USB-A and USB-C built into the same cable so it works on any computer in the building without a second SKU to track.\u003c\/p\u003e\n\n\u003cp\u003eIt's the stereo model in Poly's EncorePro 500 Digital series — the same digital platform as the mono EncorePro EP515-M, which means it actively calibrates its own audio rather than running a fixed profile, and can take firmware updates over USB. It weighs 74 grams, carries Telecoil Hearing Aid Compatibility, and is engineered for heavy call center use rather than light office duty.\u003c\/p\u003e\n\n\u003ch2\u003eDoes the EncorePro EP525 work with Microsoft Teams?\u003c\/h2\u003e\n\n\u003cp\u003eYes — the Poly EncorePro EP525 works with Microsoft Teams and every other major softphone, including Avaya, Cisco, and Skype for Business, but it isn't formally Teams-certified the way its sibling, the EncorePro EP525-M, is. That certification adds a dedicated Teams button and an official badge; the underlying headset is the same.\u003c\/p\u003e\n\n[card title=\"Same hardware, one button apart\"]This is worth knowing before you pay more for the certified version. The EncorePro EP525 and the EncorePro EP525-M run on identical hardware — same 74-gram build, same digital audio calibration, same SoundGuard Digital protection. The EP525-M adds a dedicated Teams button for one-press app access and Microsoft's formal certification. If your team doesn't need that button, the standard EncorePro EP525 delivers the same call quality for less.[\/card]\n\n\u003ch3\u003eOne cable, both connectors\u003c\/h3\u003e\n\n\u003cp\u003eLike the rest of Poly's EncorePro 500 Digital series, the EncorePro EP525 has USB-A and USB-C built into a single cable rather than shipping as two separate SKUs. Order one part number, and it plugs into a desktop tower or a USB-C laptop without a dongle or a different box.\u003c\/p\u003e\n\n[stat]74 grams[\/stat]\n\n\u003ch3\u003eBuilt for the shift, not the showroom\u003c\/h3\u003e\n\n\u003cp\u003eAt 74 grams the EncorePro EP525 is light for a stereo headset, and Poly positions it specifically for heavy call center use rather than casual office duty — a distinction that shows up in the details: a noise-canceling microphone tuned for average-to-loud rooms, a built-in hold button that manages both audio and video calls from one press, and SoundGuard Digital hearing protection against sudden spikes over a long shift. The 2-year warranty matches the rest of the EncorePro line.\u003c\/p\u003e\n\n[callout type=\"honest\"]The EncorePro EP525 covers both ears for passive isolation — the cushions physically block a real amount of room noise — but it isn't active noise cancellation. There's no electronic system erasing background sound the way ANC headsets do; the isolation comes from the seal of the ear cushion itself.[\/callout]\n\n\u003ch3\u003eEncorePro EP525 or the EP525-M?\u003c\/h3\u003e\n\n[compare]\n\u003cdiv\u003e\n\u003cstrong\u003eEncorePro EP525 — UC\u003c\/strong\u003e\u003cbr\u003eWorks with Microsoft Teams and every other major softphone. Same hardware, same audio, no dedicated Teams button. Lower price.\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cstrong\u003eEncorePro EP525-M — Teams certified\u003c\/strong\u003e\u003cbr\u003eIdentical headset, plus a dedicated Teams button and Microsoft's formal certification badge. For teams standardized specifically on Teams.\u003c\/div\u003e\n[\/compare]\n\n\u003cp\u003eThe Poly EncorePro EP525 is the headset for a call center that needs both ears covered and doesn't need to pay extra for a Teams badge it won't use — one cable for every desk, digital audio that adjusts itself to the call, and hearing protection built for a full shift rather than an occasional call. Order it once, and it works wherever it lands, backed by HeadsetPlus's lifetime support.\u003c\/p\u003e\n\n\u003cdiv data-tab=\"whats-in-the-box\"\u003e\n\u003cul\u003e\n  \u003cli\u003ePoly EncorePro EP525 stereo digital headset\u003c\/li\u003e\n  \u003cli\u003eAttached cable with built-in USB-A and USB-C connectors and inline controls\u003c\/li\u003e\n  \u003cli\u003eFoam ear cushions (fitted, both ears)\u003c\/li\u003e\n  \u003cli\u003eQuick start guide\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-tab=\"specifications\"\u003e\n\u003ctable\u003e\n  \u003ctbody\u003e\n    \u003ctr\u003e\n\u003cth\u003eType\u003c\/th\u003e\n\u003ctd\u003eBinaural (stereo, both-ear), over-the-head, on-ear\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eSeries\u003c\/th\u003e\n\u003ctd\u003ePoly EncorePro 500 Digital Series\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eMicrophone\u003c\/th\u003e\n\u003ctd\u003eNoise-canceling, tuned for average-to-loud environments; HD wideband audio\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eConnector\u003c\/th\u003e\n\u003ctd\u003eBuilt-in USB-A and USB-C on a single cable — no separate version needed\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eControls\u003c\/th\u003e\n\u003ctd\u003eInline answer\/end, mute, volume; built-in hold button for audio\/video\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eCertification\u003c\/th\u003e\n\u003ctd\u003eWorks with Microsoft Teams and major UC platforms (Avaya, Cisco, Skype for Business); not formally Teams-certified — see EncorePro EP525-M for certification and dedicated Teams button\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eNoise handling\u003c\/th\u003e\n\u003ctd\u003ePassive isolation from covering both ears (not active noise cancellation); noise-canceling microphone for outgoing voice\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eAudio processing\u003c\/th\u003e\n\u003ctd\u003eDynamic audio adjustment calibrated to call conditions; remote firmware updates over USB\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eHearing protection\u003c\/th\u003e\n\u003ctd\u003eSoundGuard Digital — protects against loud sudden spikes and extended exposure\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eHearing aid compatibility\u003c\/th\u003e\n\u003ctd\u003eTelecoil Hearing Aid Compatible (HAC)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eComfort\u003c\/th\u003e\n\u003ctd\u003eFoam ear cushions on both ears, lightweight build engineered for heavy call center use\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eWeight\u003c\/th\u003e\n\u003ctd\u003e74 g\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eSoftware\u003c\/th\u003e\n\u003ctd\u003ePlantronics Hub \/ Poly Lens\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eMono alternative\u003c\/th\u003e\n\u003ctd\u003eEncorePro EP515-M (mono, same digital series)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eTeams-certified sibling\u003c\/th\u003e\n\u003ctd\u003eEncorePro EP525-M — identical hardware, adds dedicated Teams button and certification\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003ePart number\u003c\/th\u003e\n\u003ctd\u003e783R3AA (old 218274-01)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eWarranty\u003c\/th\u003e\n\u003ctd\u003e2-year manufacturer warranty, plus HeadsetPlus lifetime technical support\u003c\/td\u003e\n\u003c\/tr\u003e\n  \u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-tab=\"compatibility\"\u003e\n\u003cp\u003e\u003cstrong\u003eSoftware.\u003c\/strong\u003e The EncorePro EP525 works with Microsoft Teams and every other major UC platform and softphone, including Avaya, Cisco, and Skype for Business. It is not formally Teams-certified and doesn't carry the dedicated Teams button that the EncorePro EP525-M does. Plantronics Hub (Poly Lens) manages settings and firmware updates.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHardware.\u003c\/strong\u003e The headset connects through its built-in cable, which carries both USB-A and USB-C connectors — no adapter or separate SKU needed regardless of which port the computer has.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePlatforms.\u003c\/strong\u003e The EncorePro EP525 is engineered for heavy call center environments where both-ear isolation and all-day durability matter more than a certification badge, and works equally well in general office use.\u003c\/p\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-section=\"faq\"\u003e\n  \u003cdetails\u003e\u003csummary\u003eWhat's the difference between the EncorePro EP525 and the EP525-M?\u003c\/summary\u003e\u003cp\u003eThe Poly EncorePro EP525 and the EncorePro EP525-M run on identical hardware — same weight, same audio, same digital calibration. The EP525-M adds a dedicated Microsoft Teams button and formal Teams certification; the standard EncorePro EP525 works with Teams too, just without the button, at a lower price.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eDoes the EncorePro EP525 work with Microsoft Teams?\u003c\/summary\u003e\u003cp\u003eYes. The Poly EncorePro EP525 works with Microsoft Teams and other major softphones, though it isn't formally Teams-certified. For a dedicated Teams button and official certification, the EncorePro EP525-M is the equivalent certified model.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eHow much does the EncorePro EP525 weigh?\u003c\/summary\u003e\u003cp\u003eThe Poly EncorePro EP525 weighs 74 grams, light for a stereo headset covering both ears, and built specifically for extended wear in call center environments.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eDoes the EncorePro EP525 need a separate USB-A or USB-C version?\u003c\/summary\u003e\u003cp\u003eNo. The EncorePro EP525 has both USB-A and USB-C connectors built into a single cable, so one part number works on any computer regardless of which port it has.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eIs the EncorePro EP525 hearing aid compatible?\u003c\/summary\u003e\u003cp\u003eYes. The EncorePro EP525 is Telecoil Hearing Aid Compatible (HAC), which matters for call centers required to accommodate hearing aid users under accessibility guidelines.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eDoes the EncorePro EP525 have active noise cancellation?\u003c\/summary\u003e\u003cp\u003eNo. The EncorePro EP525 uses passive isolation from covering both ears, not active noise cancellation. Its microphone is separately noise-canceling for outgoing voice, but there's no electronic system blocking room noise.\u003c\/p\u003e\u003c\/details\u003e\n\u003c\/div\u003e","brand":"Poly","offers":[{"title":"Default Title","offer_id":46631831240948,"sku":"783R3AA","price":139.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0755\/6467\/9412\/files\/218274-01_01.jpg?v=1751516416"},{"product_id":"poly-plantronics-encorepro-ep545-convertible-usb-headset","title":"Poly Plantronics EncorePro EP545 Convertible USB Headset","description":"\u003ch2\u003eThe Poly EncorePro EP545 wears three ways\u003c\/h2\u003e\n\n\u003cp\u003eHand the same headset to five different agents and you'll get five different opinions about how it should sit — one wants the security of a full headband, another finds it too warm and prefers an ear hook, a third wants nothing touching the top of their head at all. The Poly EncorePro EP545 solves that by being all three: a convertible headset that switches between over-the-head, over-the-ear, and behind-the-neck without changing the hardware.\u003c\/p\u003e\n\n\u003cp\u003eIt's the convertible model in Poly's EncorePro 500 Digital series, sitting alongside the mono EncorePro EP515-M and stereo EncorePro EP525 I've written before — same digital audio calibration, same USB-A-and-USB-C-on-one-cable design, same remote firmware updates. It's mono, weighs between 22 and 32 grams depending on which wearing style you've built it into, and connects straight to a computer with no external amplifier required.\u003c\/p\u003e\n\n\u003ch2\u003eDoes the EncorePro EP545 need an amplifier?\u003c\/h2\u003e\n\n\u003cp\u003eNo — the Poly EncorePro EP545 plugs directly into a USB port and works immediately, with no amplifier or direct-connect cable to buy separately. That's a real distinction from its analog sibling, the EncorePro HW540, which is built on the same 3-in-1 wearing concept but requires a separately-purchased amplifier or bottom cord to connect to a phone. The EP545 skips that step entirely by being USB-native.\u003c\/p\u003e\n\n\u003ch3\u003eThree wearing styles, one headset\u003c\/h3\u003e\n\n\u003cp\u003eEvery EncorePro EP545 ships ready for all three configurations — the choice happens on the user's desk, not at the time of ordering.\u003c\/p\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eOver-the-head.\u003c\/strong\u003e A full headband for the most secure, stable fit — the pick for agents who move around or want zero chance of the headset shifting.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eOver-the-ear.\u003c\/strong\u003e A bendable ear hook with no headband at all — for anyone who finds a full band warm or constraining over a long shift.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eBehind-the-neck.\u003c\/strong\u003e A low-profile band that sits below the headband line — popular with anyone who wears glasses or just prefers nothing crossing the top of their head.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n[card title=\"One part number, every preference\"]This is the real value of the convertible design: procurement doesn't have to guess which wearing style a new hire will want, and IT doesn't have to stock three different SKUs to cover a team's mixed preferences. Order the EncorePro EP545 once, and each person configures it to their own comfort the moment it arrives.[\/card]\n\n\u003ch2\u003eIs the EncorePro EP545 certified for Microsoft Teams?\u003c\/h2\u003e\n\n\u003cp\u003eThis version of the Poly EncorePro EP545 is UC-certified rather than formally Teams-certified — it works with Microsoft Teams and every other major UC platform, but without the dedicated Teams button. Poly also offers an EncorePro EP545-M variant that adds Teams certification and that button specifically, mirroring the same UC\/Teams split as its EncorePro EP525 sibling.\u003c\/p\u003e\n\n[compare]\n\u003cdiv\u003e\n\u003cstrong\u003eEncorePro EP545 — UC\u003c\/strong\u003e\u003cbr\u003eWorks with Microsoft Teams and every other major softphone. Same convertible hardware, no dedicated Teams button.\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cstrong\u003eEncorePro EP545-M — Teams certified\u003c\/strong\u003e\u003cbr\u003eSame convertible headset, plus a dedicated Microsoft Teams button and formal certification for teams standardized specifically on Teams.\u003c\/div\u003e\n[\/compare]\n\n\u003ch3\u003eWorks with more than just Teams\u003c\/h3\u003e\n\n\u003cp\u003eThe Poly EncorePro EP545 is UC-certified across the platforms a real contact center actually runs, not just the big-name video call apps.\u003c\/p\u003e\n[checklist]\n\u003cli\u003eMicrosoft Teams\u003c\/li\u003e\n\u003cli\u003eAvaya\u003c\/li\u003e\n\u003cli\u003eCisco\u003c\/li\u003e\n\u003cli\u003eMitel\u003c\/li\u003e\n\u003cli\u003eNICE\u003c\/li\u003e\n\u003cli\u003e8x8\u003c\/li\u003e\n\u003cli\u003eRingCentral\u003c\/li\u003e\n\u003cli\u003eFive9\u003c\/li\u003e\n\u003cli\u003eAWS\u003c\/li\u003e\n\u003cli\u003eUnify\u003c\/li\u003e\n[\/checklist]\n\n\u003ch3\u003eBuilt to survive the twist\u003c\/h3\u003e\n\n\u003cp\u003eThe noise-canceling boom on the EncorePro EP545 rotates 290 degrees — noticeably more than the 180-degree rotation common on most USB headsets — which matters specifically because this headset changes physical configuration between its three wearing styles. A boom that only rotates halfway around can't reposition cleanly for both an over-the-head and a behind-the-neck fit; this one can.\u003c\/p\u003e\n\n[stat]22–32 grams[\/stat]\n\n\u003cp\u003eThe cable runs 85.8 inches (218 cm) end to end, long enough to reach a laptop from across a standard desk without stretching, and the composite build keeps the whole thing light regardless of which of the three configurations it's built into. SoundGuard-class acoustic hearing protection guards against sudden loud spikes over a shift, and the same dynamic audio adjustment and remote firmware updates that run on the rest of the EncorePro 500 Digital series apply here too.\u003c\/p\u003e\n\n\u003ch3\u003eOne button for calls, another for hold\u003c\/h3\u003e\n\n\u003cp\u003eInline controls handle answer\/end, mute, and volume, and the EncorePro EP545 adds a dedicated hold button plus a single combined button for putting both audio and video on hold at once — useful on the video calls where a normal headset only ever thought about the audio side.\u003c\/p\u003e\n\n\u003cp\u003eThe Poly EncorePro EP545 is the headset for a team that won't agree on how to wear one — three configurations built into a single part number, no amplifier to source separately, and a boom that actually rotates far enough to make all three styles work properly. Order it once, and let each person on the floor set it up their own way, backed by HeadsetPlus's lifetime support.\u003c\/p\u003e\n\n\u003cdiv data-tab=\"whats-in-the-box\"\u003e\n\u003cul\u003e\n  \u003cli\u003ePoly EncorePro EP545 convertible digital headset\u003c\/li\u003e\n  \u003cli\u003eAttached cable with built-in USB-A and USB-C connectors and inline controls\u003c\/li\u003e\n  \u003cli\u003eOver-the-head, over-the-ear, and behind-the-neck wearing components\u003c\/li\u003e\n  \u003cli\u003eQuick start guide\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-tab=\"specifications\"\u003e\n\u003ctable\u003e\n  \u003ctbody\u003e\n    \u003ctr\u003e\n\u003cth\u003eType\u003c\/th\u003e\n\u003ctd\u003eMonaural (single-ear), convertible — over-the-head, over-the-ear, or behind-the-neck\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eSeries\u003c\/th\u003e\n\u003ctd\u003ePoly EncorePro 500 Digital Series\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eMicrophone\u003c\/th\u003e\n\u003ctd\u003eNoise-canceling boom, rotates 290°; wideband audio\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eConnector\u003c\/th\u003e\n\u003ctd\u003eBuilt-in USB-A and USB-C on a single cable — no separate version needed\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eCable length\u003c\/th\u003e\n\u003ctd\u003e85.8 in (218 cm)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eControls\u003c\/th\u003e\n\u003ctd\u003eInline answer\/end, mute, volume; dedicated hold button; single combined audio\/video hold button\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eCertification\u003c\/th\u003e\n\u003ctd\u003eUC certified for Microsoft Teams, Avaya, Cisco, Mitel, NICE, 8x8, RingCentral, Five9, AWS, and Unify (Teams-certified EncorePro EP545-M available with dedicated Teams button)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eAmplifier required\u003c\/th\u003e\n\u003ctd\u003eNo — connects directly via USB, unlike the analog EncorePro HW540\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eAudio processing\u003c\/th\u003e\n\u003ctd\u003eDynamic audio adjustment calibrated to call conditions; remote firmware and cloud system updates\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eHearing protection\u003c\/th\u003e\n\u003ctd\u003eAcoustic hearing protection against sudden loud spikes\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eBuild\u003c\/th\u003e\n\u003ctd\u003eComposite materials, lightweight\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eWeight\u003c\/th\u003e\n\u003ctd\u003e22–32 g, depending on wearing style\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eSoftware\u003c\/th\u003e\n\u003ctd\u003ePlantronics Hub \/ Poly Lens\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eRelated models\u003c\/th\u003e\n\u003ctd\u003eEncorePro EP515-M (mono, fixed style), EncorePro EP525 (stereo, fixed style) — same digital series\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003ePart number\u003c\/th\u003e\n\u003ctd\u003e783R4AA (old 218277-01)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eWarranty\u003c\/th\u003e\n\u003ctd\u003e2-year manufacturer warranty, plus HeadsetPlus lifetime technical support\u003c\/td\u003e\n\u003c\/tr\u003e\n  \u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-tab=\"compatibility\"\u003e\n\u003cp\u003e\u003cstrong\u003eSoftware.\u003c\/strong\u003e The EncorePro EP545 is UC certified for Microsoft Teams, Avaya, Cisco, Mitel, NICE, 8x8, RingCentral, Five9, AWS, and Unify. It is not formally Teams-certified and doesn't carry the dedicated Teams button that the EncorePro EP545-M does. Plantronics Hub (Poly Lens) manages settings and firmware updates.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHardware.\u003c\/strong\u003e The headset connects through its built-in cable, which carries both USB-A and USB-C connectors — no adapter, no separate SKU, and no external amplifier required regardless of which port the computer has.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePlatforms.\u003c\/strong\u003e The EncorePro EP545 is built for contact centers and mixed-preference teams where wearing style varies person to person, and for any organization running UC platforms beyond just Microsoft Teams.\u003c\/p\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-section=\"faq\"\u003e\n  \u003cdetails\u003e\u003csummary\u003eDoes the EncorePro EP545 need an amplifier?\u003c\/summary\u003e\u003cp\u003eNo. The Poly EncorePro EP545 connects directly to a computer over USB-A or USB-C with no amplifier required — unlike the analog EncorePro HW540, which is built on the same convertible design but needs a separately-purchased amplifier or bottom cord.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eWhat wearing styles does the EncorePro EP545 support?\u003c\/summary\u003e\u003cp\u003eThe Poly EncorePro EP545 converts between three styles — over-the-head, over-the-ear, and behind-the-neck — all included with the same headset, so each user can pick their own configuration without ordering a different part number.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eIs the EncorePro EP545 certified for Microsoft Teams?\u003c\/summary\u003e\u003cp\u003eThis version of the EncorePro EP545 is UC certified and works with Teams and other major platforms, but isn't formally Teams-certified. Poly's EncorePro EP545-M variant adds Teams certification and a dedicated Teams button for teams standardized specifically on Teams.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eHow much does the EncorePro EP545 weigh?\u003c\/summary\u003e\u003cp\u003eThe Poly EncorePro EP545 weighs between 22 and 32 grams depending on which of its three wearing styles it's configured for — light enough for all-day wear in any configuration.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eWhat's the difference between the EncorePro EP545 and the EP525?\u003c\/summary\u003e\u003cp\u003eThe EncorePro EP545 is convertible, switching between three wearing styles on one headset. The EncorePro EP525 is a fixed stereo headset covering both ears. Both run on the same digital platform with USB-A and USB-C built into one cable.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eDoes the EncorePro EP545 work with softphones other than Teams?\u003c\/summary\u003e\u003cp\u003eYes. The EncorePro EP545 is UC certified for Avaya, Cisco, Mitel, NICE, 8x8, RingCentral, Five9, AWS, and Unify, in addition to Microsoft Teams — built for contact centers running platforms beyond just video-calling apps.\u003c\/p\u003e\u003c\/details\u003e\n\u003c\/div\u003e","brand":"Poly","offers":[{"title":"Default Title","offer_id":46631837696244,"sku":"783R4AA","price":129.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0755\/6467\/9412\/files\/EncorePro_545.jpg?v=1751516594"},{"product_id":"poly-plantronics-encorepro-ep515-m-mono-digital-headset","title":"Poly Plantronics EncorePro EP515-M Mono Digital Headset","description":"\u003ch2\u003eThe Poly EncorePro EP515-M skips the guesswork\u003c\/h2\u003e\n\n\u003cp\u003eHalf your team plugs into a desktop with a USB-A port, the other half is on a laptop with USB-C only, and normally that means stocking two different headset SKUs or handing out dongles that go missing within a month. The Poly EncorePro EP515-M solves that with one cable — it's built with both USB-A and USB-C connectors on the same headset, so whoever's using it plugs into whatever port they've got.\u003c\/p\u003e\n\n\u003cp\u003eIt's the mono model in Poly's EncorePro 500 Digital series, a step up from the entry-tier EncorePro 300 series in one specific way: this headset is digital, meaning it actively calibrates its own audio output rather than just passing sound through, and it can receive firmware updates over the same cable. It's Microsoft Teams certified, weighs 52 grams, and carries SoundGuard Digital hearing protection and Telecoil Hearing Aid Compatibility.\u003c\/p\u003e\n\n\u003ch2\u003eDoes the EncorePro EP515-M work with both USB-A and USB-C?\u003c\/h2\u003e\n\n\u003cp\u003eYes — the Poly EncorePro EP515-M has both connectors built into a single cable, so there's no separate USB-A or USB-C version to choose between. Plug it into a USB-A port on an office desktop today, hand it to someone on a USB-C laptop tomorrow, and it's the same headset either way.\u003c\/p\u003e\n\n[card title=\"One headset, every desk\"]This matters more than it sounds like on paper. A call center replacing 40 headsets across a mix of desktop towers and laptops normally has to track which SKU goes where. The EncorePro EP515-M removes that step entirely — order one part number, and it works at every desk in the building, regardless of what's plugged into the tower under it.[\/card]\n\n\u003ch2\u003eIs the EncorePro EP515-M Microsoft Teams certified?\u003c\/h2\u003e\n\n\u003cp\u003eYes. The Poly EncorePro EP515-M carries full Microsoft Teams certification, with a dedicated Teams button on the inline controls that launches the app, answers calls, and surfaces notifications without touching the keyboard. Per IP Phone Warehouse's listing, the headset is automatically identified by Teams the moment it's plugged in — no manual device selection in the Teams settings menu.\u003c\/p\u003e\n\n\u003ch3\u003eDigital, and what that actually means\u003c\/h3\u003e\n\n\u003cp\u003e\"Digital\" isn't a marketing word here — it's the actual difference from the analog EncorePro 300 series. The EncorePro EP515-M dynamically adjusts its own audio output to match call conditions rather than running a fixed profile, and Poly can push firmware updates to the headset over USB, the same way a phone gets a software update. That's why Poly positions the EncorePro 500 Digital series as the first call center headsets built to stay current with everything Teams adds, rather than shipping once and staying static for its whole service life.\u003c\/p\u003e\n\n[stat]52 grams[\/stat]\n\n\u003ch3\u003eBuilt to last, and built to protect hearing\u003c\/h3\u003e\n\n\u003cp\u003eAt 52 grams, the EncorePro EP515-M is light enough to disappear on a long shift, built from composite materials rather than metal to keep weight down without turning fragile. SoundGuard Digital limits sudden loud spikes coming through the line, and the headset is Telecoil Hearing Aid Compatible, which matters for any call center required to accommodate that under ADA guidelines. It carries a 2-year manufacturer warranty.\u003c\/p\u003e\n\n[callout type=\"honest\"]This is a mono headset — one ear covered, the other left open. That's a deliberate choice for call center and office use, where staying aware of a supervisor or a nearby colleague matters, but if your team specifically wants both ears covered for focus, this isn't that headset.[\/callout]\n\n\u003ch3\u003eMono, or the stereo EP525-M\u003c\/h3\u003e\n\n[compare]\n\u003cdiv\u003e\n\u003cstrong\u003eEncorePro EP515-M — mono\u003c\/strong\u003e\u003cbr\u003e52 grams, one ear covered. For agents who need to stay aware of the room.\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cstrong\u003eEncorePro EP525-M — binaural\u003c\/strong\u003e\u003cbr\u003e74 grams, both ears covered. Same digital platform, same dual USB-A\/USB-C cable, same Teams certification — for floors where blocking the room matters more.\u003c\/div\u003e\n[\/compare]\n\n\u003cp\u003eThe Poly EncorePro EP515-M is the headset for an IT department that's tired of managing two SKUs for one job — one cable that plugs into anything, a Teams experience that stays current without a hardware swap, and a mono design light enough to forget by hour six. Order it once, and it works at whichever desk it lands on, backed by HeadsetPlus's lifetime support.\u003c\/p\u003e\n\n\u003cdiv data-tab=\"whats-in-the-box\"\u003e\n\u003cul\u003e\n  \u003cli\u003ePoly EncorePro EP515-M mono digital headset\u003c\/li\u003e\n  \u003cli\u003eAttached cable with built-in USB-A and USB-C connectors and inline controls\u003c\/li\u003e\n  \u003cli\u003eFoam ear cushion (fitted)\u003c\/li\u003e\n  \u003cli\u003eQuick start guide\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-tab=\"specifications\"\u003e\n\u003ctable\u003e\n  \u003ctbody\u003e\n    \u003ctr\u003e\n\u003cth\u003eType\u003c\/th\u003e\n\u003ctd\u003eMonaural (single-ear), over-the-head, on-ear\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eSeries\u003c\/th\u003e\n\u003ctd\u003ePoly EncorePro 500 Digital Series\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eMicrophone\u003c\/th\u003e\n\u003ctd\u003eNoise-canceling, wideband audio\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eConnector\u003c\/th\u003e\n\u003ctd\u003eBuilt-in USB-A and USB-C on a single cable — no separate version needed\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eControls\u003c\/th\u003e\n\u003ctd\u003eInline answer\/end, mute, volume, dedicated Microsoft Teams button, single hold button for audio\/video\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eCertification\u003c\/th\u003e\n\u003ctd\u003eMicrosoft Teams certified; Skype for Business certified\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eAudio processing\u003c\/th\u003e\n\u003ctd\u003eDynamic audio adjustment calibrated to call conditions; remote firmware updates over USB\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eHearing protection\u003c\/th\u003e\n\u003ctd\u003eSoundGuard Digital — protects against loud sudden spikes and extended exposure\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eHearing aid compatibility\u003c\/th\u003e\n\u003ctd\u003eTelecoil Hearing Aid Compatible (HAC)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eBuild\u003c\/th\u003e\n\u003ctd\u003eComposite materials, lightweight\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eWeight\u003c\/th\u003e\n\u003ctd\u003e52 g\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eSoftware\u003c\/th\u003e\n\u003ctd\u003ePlantronics Hub \/ Poly Lens\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eStereo alternative\u003c\/th\u003e\n\u003ctd\u003eEncorePro EP525-M (binaural, 74 g, same series)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003ePart number\u003c\/th\u003e\n\u003ctd\u003e783R1AA (old 218272-01)\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003cth\u003eWarranty\u003c\/th\u003e\n\u003ctd\u003e2-year manufacturer warranty, plus HeadsetPlus lifetime technical support\u003c\/td\u003e\n\u003c\/tr\u003e\n  \u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-tab=\"compatibility\"\u003e\n\u003cp\u003e\u003cstrong\u003eSoftware.\u003c\/strong\u003e The EncorePro EP515-M is Microsoft Teams certified and auto-identified by Teams on connection, with a dedicated Teams button for one-press app access. It also works with other UC applications and softphones, including Avaya and Cisco platforms. Plantronics Hub (Poly Lens) manages settings and pushes firmware updates.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHardware.\u003c\/strong\u003e The headset connects to a computer through its built-in cable, which carries both USB-A and USB-C connectors — no adapter or separate SKU needed regardless of which port the computer has.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePlatforms.\u003c\/strong\u003e The EncorePro EP515-M is built for call centers and contact centers running Microsoft Teams, and for hybrid teams splitting time between office desktops and home laptops on different port standards.\u003c\/p\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-section=\"faq\"\u003e\n  \u003cdetails\u003e\u003csummary\u003eDoes the EncorePro EP515-M work with both USB-A and USB-C?\u003c\/summary\u003e\u003cp\u003eYes. The Poly EncorePro EP515-M has both a USB-A and a USB-C connector built into the same cable, so it's a single SKU that works on any computer regardless of which port it has — no separate version to order.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eIs the EncorePro EP515-M Microsoft Teams certified?\u003c\/summary\u003e\u003cp\u003eYes. The Poly EncorePro EP515-M is Microsoft Teams certified with a dedicated Teams button, and it's automatically identified by Teams the moment it's plugged in, with no manual device selection required.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eWhat's the difference between the EncorePro EP515-M and the EP525-M?\u003c\/summary\u003e\u003cp\u003eThe EncorePro EP515-M is mono, covering one ear at 52 grams. The EncorePro EP525-M is the binaural sibling in the same digital series, covering both ears at 74 grams. Both share the same dual USB-A\/USB-C cable and Teams certification.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eWhat does \"digital headset\" mean on the EncorePro EP515-M?\u003c\/summary\u003e\u003cp\u003eIt means the Poly EncorePro EP515-M actively calibrates its own audio output to call conditions rather than running a fixed profile, and it can receive firmware updates over USB. That distinguishes it from Poly's analog EncorePro 300 series, which doesn't update or self-calibrate the same way.\u003c\/p\u003e\u003c\/details\u003e\n  \u003cdetails\u003e\u003csummary\u003eIs the EncorePro EP515-M hearing aid compatible?\u003c\/summary\u003e\u003cp\u003eYes. The EncorePro EP515-M is Telecoil Hearing Aid Compatible (HAC), which matters for any call center or office required to accommodate hearing aid users under accessibility guidelines.\u003c\/p\u003e\u003c\/details\u003e\n\u003c\/div\u003e","brand":"Poly","offers":[{"title":"Default Title","offer_id":46631837729012,"sku":"783R1AA","price":119.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0755\/6467\/9412\/files\/218272-01.jpg?v=1751516597"},{"product_id":"poly-encorepro-hw520-binaural-headset-da85","title":"Poly EncorePro HW520 Binaural Headset with DA85 Adapter","description":"\u003ch2\u003eBuilt for the Eight-Hour Shift\u003c\/h2\u003e\n\n\u003cp\u003ePicture the headset on your head from the first call of the morning to the last one before you log off — that's the day the Plantronics EncorePro HW520 was built for. It's a wired, dual-ear office headset made for people who are on calls all day: contact centers, help desks, telesales, customer service. Both ears covered to keep you in the conversation, a noise-cancelling mic so the caller hears you and not the sixty other agents in the room, and a build light enough to forget by mid-morning.\u003c\/p\u003e\n\n\u003cp\u003eThis listing pairs the EncorePro HW520 with the Poly DA85 USB adapter, so it plugs straight into your computer and works the moment it's connected — no separate cable to source, no guessing about compatibility. One box, ready for the desk.\u003c\/p\u003e\n\n\u003ch2\u003eWhat you're getting in this EncorePro HW520 bundle\u003c\/h2\u003e\n\n\u003cp\u003eTwo parts, each doing a specific job.\u003c\/p\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003e[icon:headset-stereo] EncorePro HW520 headset.\u003c\/strong\u003e The binaural (both-ear) headset itself, ending in a Quick Disconnect (QD) plug. Both ears covered means more focus and less of the room bleeding into your calls.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003e[icon:usb-c] Poly DA85 USB adapter.\u003c\/strong\u003e The piece that turns the QD plug into a computer connection — with both USB-A and USB-C built in, and inline buttons for answer\/end, mute, and volume right on the cord.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n[callout type=\"tip\"]Why the QD connector matters more than it looks: the headset ends in a universal Quick Disconnect, so you can stand up and walk away from your desk mid-thought without pulling the whole thing off — the QD splits, the headset stays on your head. And because QD is the standard across Poly's gear, the same headset can later move to a desk-phone amplifier or a different adapter without rebuying the headset.[\/callout]\n\n\u003ch2\u003eMicrophone and call clarity on the EncorePro HW520\u003c\/h2\u003e\n\n\u003cp\u003eThe noise cancelling here is in the microphone, working for the person on the other end of the call. The flexible boom sits near your mouth and the noise-cancelling element cuts the background — the agent two seats over, the floor chatter, the AC — out of what you transmit, so your caller hears your voice cleanly instead of the whole room behind it.\u003c\/p\u003e\n\n\u003cp\u003eThe detail that keeps that quality consistent: visual and tactile positioning guides on the boom. You get a physical cue for exactly where the mic should sit, so every agent places it the same correct distance from their mouth — and a new hire on day one sounds as clear as the veteran next to them. On a team, that's the difference between consistent call quality and a dozen people guessing.\u003c\/p\u003e\n\n\u003c!-- SUGGESTED: close-up image of the boom mic showing the visual positioning guide markings --\u003e\n\n[callout type=\"honest\"]One thing to set straight: this is a noise-cancelling microphone, not active noise cancellation for your own ears. There's no electronic ANC. What quiets the room for you is the binaural design — soft cushions over both ears physically muffle the floor. It works well for an open office, but it's passive isolation from the earcups, not the electronic kind you'd find on consumer travel headphones.[\/callout]\n\n\u003ch3\u003eBoth ears in, fewer words missed\u003c\/h3\u003e\n\n\u003cp\u003eThe binaural design covers both ears, and on a noisy call floor that's the difference between catching an account number the first time and asking the customer to repeat it. With both ears in the conversation and the room dampened on both sides, you stay locked on the caller through back-to-back calls — fewer missed words, fewer callbacks, less of the fatigue that comes from straining to hear over a busy floor.\u003c\/p\u003e\n\n\u003ch3\u003eWideband audio, and hearing protection that meets OSHA\u003c\/h3\u003e\n\n\u003cp\u003eWideband audio up to 6,800 Hz carries more of the voice than a standard phone connection — voices sound fuller and more natural, which matters less for one call and a lot over a hundred, because your ears aren't working as hard to decode thin, tinny audio all day.\u003c\/p\u003e\n\n[card title=\"SoundGuard — the spec that protects your ears\"]\n\u003cp\u003eSoundGuard caps sudden audio spikes at 118 dBA, so a feedback screech or a line fault can't blast your ear at full volume. Beyond comfort, it helps the headset meet OSHA and Noise at Work sound-exposure limits — which is a real compliance checkbox for a contact center running dozens of agents on calls all day, not just a nice-to-have.\u003c\/p\u003e\n[\/card]\n\n\u003ch3\u003eLight all day, built to survive the floor\u003c\/h3\u003e\n\n\u003cp\u003eAt just 74 grams, the EncorePro HW520 sits light enough to stop noticing partway through the morning — the headache that cheaper headsets hand you by hour three never shows up. But light doesn't mean fragile. It's laser-welded with metal joints at the stress points, the spots where everyday headsets crack first, so it survives the knocks, drops, and constant adjusting of a busy call floor. For an operations manager, that's fewer replacements and less downtime across the team.\u003c\/p\u003e\n\n[callout type=\"honest\"]A practical note for the wearer: take ten seconds on your first day to set the boom using the positioning guide and adjust the headband once. Set it right and you forget it's there. Skip that and a slightly-off mic is the usual reason a caller asks you to repeat yourself — it's almost always placement, not the headset.[\/callout]\n\n\u003ch2\u003eWhat the EncorePro HW520 works with\u003c\/h2\u003e\n\n\u003cp\u003eWith the included DA85 adapter, the EncorePro HW520 connects to any Windows or Mac computer — USB-A or USB-C, your pick, both are built into the adapter. It's compatible with the major UC platforms, so it works with the softphone your team already runs. The inline controls on the DA85 handle call answer and end, mute, and volume without reaching for the screen mid-call.\u003c\/p\u003e\n\n\u003cp\u003eWhat you're buying is consistency across a full shift and across a whole team — every agent clear to the caller, every headset placed right, every pair of ears protected, and a build that doesn't quit halfway through the year. For a floor where the headset is the single most-used tool an agent owns, that's where the value lives.\u003c\/p\u003e\n\n\u003cdiv data-tab=\"whats-in-the-box\"\u003e\n  \u003cul\u003e\n    \u003cli\u003ePoly EncorePro HW520 binaural headset (Quick Disconnect)\u003c\/li\u003e\n    \u003cli\u003ePoly DA85 USB adapter (USB-A and USB-C, with inline call\/mute\/volume controls)\u003c\/li\u003e\n    \u003cli\u003eQuick start guide\u003c\/li\u003e\n    \u003cli\u003eWarranty and warning leaflet\u003c\/li\u003e\n  \u003c\/ul\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-tab=\"specifications\"\u003e\n  \u003ctable\u003e\n    \u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eSpecification\u003c\/th\u003e\n\u003cth\u003eDetail\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n    \u003ctbody\u003e\n      \u003ctr\u003e\n\u003ctd\u003eStyle\u003c\/td\u003e\n\u003ctd\u003eBinaural (dual-ear), over-the-head, wired\u003c\/td\u003e\n\u003c\/tr\u003e\n      \u003ctr\u003e\n\u003ctd\u003eWeight\u003c\/td\u003e\n\u003ctd\u003e74 g (headset)\u003c\/td\u003e\n\u003c\/tr\u003e\n      \u003ctr\u003e\n\u003ctd\u003eConstruction\u003c\/td\u003e\n\u003ctd\u003eLaser-welded with metal joints; soft foam ear cushions\u003c\/td\u003e\n\u003c\/tr\u003e\n      \u003ctr\u003e\n\u003ctd\u003eMicrophone\u003c\/td\u003e\n\u003ctd\u003eFlexible noise-cancelling boom, unidirectional; visual and tactile positioning guides\u003c\/td\u003e\n\u003c\/tr\u003e\n      \u003ctr\u003e\n\u003ctd\u003eMicrophone bandwidth\u003c\/td\u003e\n\u003ctd\u003e150 Hz – 6,800 Hz\u003c\/td\u003e\n\u003c\/tr\u003e\n      \u003ctr\u003e\n\u003ctd\u003eSpeaker\u003c\/td\u003e\n\u003ctd\u003e30 mm; 150 Hz – 6,800 Hz\u003c\/td\u003e\n\u003c\/tr\u003e\n      \u003ctr\u003e\n\u003ctd\u003eAudio\u003c\/td\u003e\n\u003ctd\u003eWideband audio up to 6,800 Hz\u003c\/td\u003e\n\u003c\/tr\u003e\n      \u003ctr\u003e\n\u003ctd\u003eHearing protection\u003c\/td\u003e\n\u003ctd\u003eSoundGuard — acoustic limiting above 118 dBA; meets OSHA \/ Noise at Work standards\u003c\/td\u003e\n\u003c\/tr\u003e\n      \u003ctr\u003e\n\u003ctd\u003eHeadset connector\u003c\/td\u003e\n\u003ctd\u003eQuick Disconnect (QD) — compatible with Poly QD cables, amplifiers, and USB adapters\u003c\/td\u003e\n\u003c\/tr\u003e\n      \u003ctr\u003e\n\u003ctd\u003eIncluded adapter\u003c\/td\u003e\n\u003ctd\u003ePoly DA85 — USB-A and USB-C; inline answer\/end, mute, and volume controls\u003c\/td\u003e\n\u003c\/tr\u003e\n      \u003ctr\u003e\n\u003ctd\u003ePlatform compatibility\u003c\/td\u003e\n\u003ctd\u003eUC platform compatible\u003c\/td\u003e\n\u003c\/tr\u003e\n      \u003ctr\u003e\n\u003ctd\u003eOperating systems\u003c\/td\u003e\n\u003ctd\u003eWindows, macOS\u003c\/td\u003e\n\u003c\/tr\u003e\n      \u003ctr\u003e\n\u003ctd\u003eColor\u003c\/td\u003e\n\u003ctd\u003eBlack\u003c\/td\u003e\n\u003c\/tr\u003e\n      \u003ctr\u003e\n\u003ctd\u003eWarranty\u003c\/td\u003e\n\u003ctd\u003e1-year Poly warranty\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003c\/tbody\u003e\n  \u003c\/table\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-tab=\"compatibility\"\u003e\n  \u003cp\u003e\u003cstrong\u003eSoftware.\u003c\/strong\u003e The EncorePro HW520 is compatible with the major unified-communications platforms, so it works with the softphone your team already runs. Poly Lens software can be used to manage settings and apply updates across deployed devices.\u003c\/p\u003e\n  \u003cp\u003e\u003cstrong\u003eHardware.\u003c\/strong\u003e The headset terminates in a universal Quick Disconnect (QD) connector, compatible with all Poly QD cables, amplifiers, and USB audio processors. The included Poly DA85 adapter connects it to a computer over USB-A or USB-C, with inline controls for call answer\/end, mute, and volume. The QD also lets the same headset move to a desk-phone amplifier or alternate adapter later without replacing the headset.\u003c\/p\u003e\n  \u003cp\u003e\u003cstrong\u003ePlatforms.\u003c\/strong\u003e Works with Windows and macOS computers through the DA85 adapter, and across leading UC platforms. The QD connector keeps it compatible with existing Poly desk-phone and call-center infrastructure.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Poly","offers":[{"title":"Default Title","offer_id":47098973356276,"sku":"7S4M4A6#ABA","price":129.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0755\/6467\/9412\/files\/Screenshot2025-08-15052629.jpg?v=1761772539"}],"url":"https:\/\/headsetplus.com\/collections\/plantronics-encorepro-headsets.oembed","provider":"Headset Plus","version":"1.0","type":"link"}