{"product_id":"plantronics-hw510-usb-training-bundle","title":"Plantronics HW510 USB Training Bundle (2 Headsets + DA75 + Y-Cable)","description":"\u003ch2\u003eThe Plantronics HW510 USB Training Bundle\u003c\/h2\u003e\n\n\u003cp\u003eTraining a new hire on live softphone calls usually means choosing between two bad options: the trainer can't hear anything, or the trainee has to share a single headset back and forth. The Plantronics HW510 USB Training Bundle solves it with two full HW510 headsets on the same call — the trainee always speaks, and the trainer always hears everything, with a simple toggle to jump in when needed.\u003c\/p\u003e\n\n\u003cp\u003eThat last part matters more than it sounds like it should. Both headsets in this setup can always listen to the call, but only one microphone is live at a time — a red switch on the training cable lets the supervisor flip from silent observer to active participant without the caller ever noticing the handoff.\u003c\/p\u003e\n\n\u003ch2\u003eHow the Plantronics HW510 training bundle actually connects\u003c\/h2\u003e\n\u003cp\u003eThree pieces work together here. The Plantronics DA75 plugs into a single USB-A or USB-C port on the PC and converts that USB connection to a standard Quick Disconnect (QD) output. From there, the Y-training cable splits that one QD connection into two — one QD port for the trainee's HW510, one for the trainer's — with a mute toggle built into the cable itself.\u003c\/p\u003e\n\n[callout type=\"tip\"]Only one microphone is live at a time on this setup, controlled by the toggle switch on the Y-training cable. Both people can always hear the call — it's the speaking side that switches, not the listening side.[\/callout]\n\n\u003ch3\u003eWhy this beats sharing one headset\u003c\/h3\u003e\n\u003cp\u003eA trainer listening over someone's shoulder or passing a single headset back and forth loses the natural flow of a call. With both people wearing their own HW510, the trainer can follow every word in real time and step in mid-sentence if the trainee needs help — without fumbling for a headset or asking the caller to hold.\u003c\/p\u003e\n\n\u003ch2\u003eNoise cancellation on the Plantronics HW510\u003c\/h2\u003e\n\u003cp\u003eEach HW510 in this bundle uses a noise-canceling microphone that filters out the general hum of a call center floor before it reaches the customer, paired with wideband audio for clearer, more natural-sounding calls on both ends of the line.\u003c\/p\u003e\n\n[stat]52g headset weight · Wideband audio · Telecoil hearing-aid compatible[\/stat]\n\n\u003ch3\u003eBuilt for daily wear, not occasional use\u003c\/h3\u003e\n\u003cp\u003eThe HW510 is a mono, over-the-head headset that flips to either ear, with metal joints built to handle the daily on-off-on cycle of a busy floor. Plantronics SoundGuard acoustic limiting caps sudden noise spikes before they reach the wearer's ear — the kind of protection that matters over months of back-to-back calls, not just the first week.\u003c\/p\u003e\n\n[callout type=\"honest\"]The HW510 by itself has a bare Quick Disconnect end — it doesn't plug into anything on its own. This bundle already includes what it needs to reach a PC (the DA75 and Y-training cable), but if you ever want to use these headsets on a desk phone instead, you'll need a separate amplifier or direct-connect cable for that.[\/callout]\n\n\u003cp\u003eFor a contact center that trains new hires on live calls, this bundle gets a supervisor listening in from day one, with a simple switch to step in whenever the moment calls for it.\u003c\/p\u003e\n\n\u003cdiv data-tab=\"whats-in-the-box\"\u003e\n\u003cul\u003e\n\u003cli\u003e2x Plantronics EncorePro HW510 Mono QD Headsets\u003c\/li\u003e\n\u003cli\u003e1x Plantronics DA75 USB-A\/USB-C to QD Adapter\u003c\/li\u003e\n\u003cli\u003e1x Plantronics Y-Training Cable with Mute Switch (27019-03)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-tab=\"specifications\"\u003e\n\u003ctable\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eSpecification\u003c\/th\u003e\n\u003cth\u003eDetail\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eHeadset weight\u003c\/td\u003e\n\u003ctd\u003e52g\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eHeadset wearing style\u003c\/td\u003e\n\u003ctd\u003eOver-the-head, mono, either ear\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eHeadset connector\u003c\/td\u003e\n\u003ctd\u003eQuick Disconnect (QD)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eHeadset audio\u003c\/td\u003e\n\u003ctd\u003eWideband, noise-canceling microphone\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eHearing protection\u003c\/td\u003e\n\u003ctd\u003eSoundGuard acoustic limiting\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eHearing aid compatibility\u003c\/td\u003e\n\u003ctd\u003eTelecoil (HAC) compatible\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eUSB adapter\u003c\/td\u003e\n\u003ctd\u003ePlantronics DA75, USB-A and USB-C connectors, no in-line controls\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAdapter warranty\u003c\/td\u003e\n\u003ctd\u003e2 years\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eTraining cable\u003c\/td\u003e\n\u003ctd\u003eY-splitter with mute toggle, 2x QD outputs\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eTraining cable function\u003c\/td\u003e\n\u003ctd\u003eBoth sides listen; one microphone live at a time, switchable\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eIdeal use\u003c\/td\u003e\n\u003ctd\u003eContact center training, new-hire onboarding, call monitoring\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-tab=\"compatibility\"\u003e\n\u003cp\u003e\u003cstrong\u003eSoftware:\u003c\/strong\u003e The DA75 connects at the USB audio level, so it works with any softphone or VoIP application running on the connected PC — no dedicated app or driver required for basic call audio.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eHardware:\u003c\/strong\u003e The DA75 requires a free USB-A or USB-C port on the PC. The Y-training cable connects two Quick Disconnect (QD) headsets to the DA75's single QD output — only Plantronics\/Poly QD-equipped headsets are compatible with this cable.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003ePlatforms:\u003c\/strong\u003e Works with Windows and Mac PCs and any softphone application installed on them, since the audio connection happens at the USB level rather than through platform-specific certification.\u003c\/p\u003e\n\u003c\/div\u003e\n\n\u003cdiv data-section=\"faq\"\u003e\n\u003cdetails\u003e\u003csummary\u003eCan both people speak at the same time with the Plantronics HW510 training bundle?\u003c\/summary\u003e\u003cp\u003eNo. Both headsets in this Plantronics HW510 bundle can always listen to the call, but only one microphone is live at a time. A mute toggle switch on the Y-training cable lets the supervisor switch from listening to speaking.\u003c\/p\u003e\u003c\/details\u003e\n\u003cdetails\u003e\u003csummary\u003eWhat's the difference between the DA75 and the Y-training cable in this bundle?\u003c\/summary\u003e\u003cp\u003eThe Plantronics DA75 connects a single Quick Disconnect (QD) headset to a USB port on the PC. The Y-training cable then splits that one QD connection into two, so both Plantronics HW510 headsets in this bundle can connect to the same call.\u003c\/p\u003e\u003c\/details\u003e\n\u003cdetails\u003e\u003csummary\u003eCan the Plantronics HW510 headsets in this bundle be used on a desk phone instead?\u003c\/summary\u003e\u003cp\u003eYes, but you'd need a different cable or amplifier — the DA75 and Y-training cable included here are built for USB\/PC softphone use. A desk phone connection requires a separate direct-connect cable or amplifier for your specific phone.\u003c\/p\u003e\u003c\/details\u003e\n\u003cdetails\u003e\u003csummary\u003eDoes the Plantronics HW510 have a noise-canceling microphone?\u003c\/summary\u003e\u003cp\u003eYes. Every Plantronics HW510 headset in this bundle uses a noise-canceling microphone paired with wideband audio, designed to filter out background noise before it reaches the caller.\u003c\/p\u003e\u003c\/details\u003e\n\u003cdetails\u003e\u003csummary\u003eDoes the DA75 adapter have USB-C?\u003c\/summary\u003e\u003cp\u003eYes. The Plantronics DA75 included in this bundle has both USB-A and USB-C connectors built into the same cable, so it works with either port type without needing a separate adapter.\u003c\/p\u003e\u003c\/details\u003e\n\u003cdetails\u003e\u003csummary\u003eWhat's included in the Plantronics HW510 USB training bundle?\u003c\/summary\u003e\u003cp\u003eThis bundle includes 2 Plantronics EncorePro HW510 mono QD headsets, 1 Plantronics DA75 USB-A\/USB-C to QD adapter, and 1 Plantronics Y-training cable with mute switch.\u003c\/p\u003e\u003c\/details\u003e\n\u003c\/div\u003e","brand":"Plantronics","offers":[{"title":"Default Title","offer_id":46631778025716,"sku":"783Q1AAx2+DA75+Train","price":369.96,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0755\/6467\/9412\/files\/HW510-training.jpg?v=1751515389","url":"https:\/\/headsetplus.com\/products\/plantronics-hw510-usb-training-bundle","provider":"Headset Plus","version":"1.0","type":"link"}