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Plantronics Savi APP-50 Electronic Hookswitch (EHS) cable for Polycom Phones - communicates electronically with the phone, eliminating the need for the HL10 lifter. This cable is compatible with:
Plantronics CS540, CS510, CS520 , Plantronics Savi WO100, Plantronics Savi WO200, Plantronics Savi WO300 Plantronics Savi WO350 , Plantronics Savi W740, Plantronics Savi W710 , Plantronics Savi W720 , Plantronics Savi W730 , Plantronics Savi W745
Do not order this part if you don't have any of these headset models.
This cable works with the following Polycom telephone models:
- SoundPoint IP 320/321*
- SoundPoint IP 330/331*
- SoundPoint IP 335
- SoundPoint IP 430
- SoundPoint IP 450
- SoundPoint IP 550
- SoundPoint IP 560
- SoundPoint IP 650
- SoundPoint IP 670
note: If you have a older Plantronics "CS" wireless headset (CS55, CS50, CS351, CS361, etc), you need Plantronics APP-5 instead
*The 320/321 and 330/331 require a 2.5mm to RJ-9 adapter available from Polycom (part# 2200-11095-002)
Also See Savi EHS user's guide for more detail information

Plantronics APP-50 Troubleshooting Notes:
If your caller reports an echo, the phone’s echo cancellation feature can be enabled by:
- Press Menu.
- Select Settings > Basic > Preferences > Headset > Echo Cancellation > Enabled.
Or contact your IT support team to change the phone sig.ctg configuration file as follows:
- voice . aec . hd . enable = 1
- voice . aes . hd . enable = 1
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