Intermittent buzzing or humming can be caused by electrical equipment located in the immediate area of the telephone and headset system, such as fluorescent lighting, computers, fax machines, typewriters, and power strips (surge protectors). Frequently, power cords and cables that are bundled together will cause buzzing. The best solution is to keep this type of equipment separated from the headset, amplifier and telephone.
There are several factors that could be causing a buzz or humming on a headset. A lot depends on what model you are using.
1) If you’re using a Plantronics corded headset and a Plantronics Vista M12/Plantronics Vista M22 Amplifers
Go to the slide switch settings on the left hand side of the Plantronics Vista M12/M22. In some cases it should be set at 6 rather than 5. If that does not help the situation, the problem could be environmental, from electrical devices in your area. It could also be a compatibility issue with your telephone.
2) If you’re using a Plantronics Wireless Headsets such as the Plantronics CS540, CS510, Savi W740, W710
- The headset could be too close to the telephone. Try moving it further away from the phone if possible.
- Intermittent buzzing can be caused by electrical equipment located in the immediate area of the telephone and headset system, such as fluorescent lights, computers, fax machines, typewriters, and power strips (surge protectors). Frequently, power cords and cables that are bundled together will cause buzzing. The best solution is to keep this type of equipment separated from the headset, amplifier and telephone whenever possible.
- Try changing the configuration dial (wheel on the left side of the charging base) to a different setting. The recommended setting for most phones is 1.
- The unit may be picking up radio frequency. Call Plantronics Technical Support @ 1-800-544-4660 for information on a Plantronics RFI filter.
To see the whole line of Wireless Headsets or Plantronics Headsets visit www.HeadsetPlus.com
