Does my telephone receiver have to be off the hook to use a headset?
Yes, your telephone receiver does have to be off of the hook.
The reason you have to lift your hand held receiver on and off the hook, when you are using the headset, is because the headset only replaces the hand held receiver of the telephone. It does not change how the phone functions.
If you do not take the hand receiver off the hook when placing or answering a call, then the call will not come through. If you do not hang it back up when done with the call, the phone will be left off hook, and will appear busy.
In order to Not have to lift your hand held receiver on and off the hook when you use a headset, is if the telephone has what is called an "On-Hook Dialing" feature.
To have this feature, your telephone would either have a dedicated headset jack, so that you may bypass the hand held receiver jack. Or the telephone would have some type of headset programming feature, where you program the telephone for Headset use, then press a designated button on the telephone to answer and hang up calls, when using the headset.
You can look in your telephone's manual or contact the telephone's manufacturer to see if that phone has either of these features.
There are however some exceptions, these are telephones do not require you to lift up the handset. However, you must use the required Plantronics Telephone Headsets:
1) Avaya Partner Phones, you will need to use the Plantronics SP02-H amplifer
2) Avaya One-X Line 9620, 9630, Avaya 2410, 2420,
Avaya 4610sw, 4620, 4620sw, 4621sw, 4622sw, 4625sw, 4630, 4630sw,
Avaya 5410, 5420,
Avaya 5610, 5620,
Avaya 6416D+M, 6424D+M,
Avaya 8403, 8405, 8410D, 8411D, 8434, you will need Plantronics AWH-55+ or the Plantronics AWH-75
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