Have you been having trouble hearing your customer on your wireless headset? Maybe the customers can’t hear you? These are both signs that may have not set-up the wireless headset properly. If you can’t hear on the headset, you may need to turn up the master control on the volume. If the customer can’t hear you on the headset, then you probably need to increase the master control for the microphone amplification.
Below we have pictures of where you can these controls can be found on some common models of office wireless headsets from Plantronics and Jabra.
Plantronics Savi W700 Series (W710, W720, W730, W740)