Home Plantronics Wireless Headset Dialing, transferring, Putting a call on hold from a Plantronics Wireless Headset

Dialing, transferring, Putting a call on hold from a Plantronics Wireless Headset

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This is probably our number one ask question when customer’s call us about a wireless headset: How can I put someone on hold, transfer a call or even dial with my Plantronics or GN Netcom Wireless Headset.  The answer is YOU CAN NOT.  A wireless headset is just a device that replaces your receiver (handset) of the telephone; so you can talk and listen from a headset, that is all.

Voyager Legend CS System

A headset (corded or wireless) is not a telephone, it doesn’t have any telephone functions, like “hold”, “transfer”, “voice mail”, or dialing a phone number.  All these are functions of a telephone, not a headset.  If you need those functions, you need to look for a “cordless phone”, not a “cordless headset”.  You need to contact the manufacturer of the telephone system for the proper cordless phone.  For example, if you have a Cisco Unify Communication phone system, then you need to contact Cisco to purchase a cordless phone.

The only additional function a wireless headset is capable is remote answering.  With an device called a Remote Handset Lifter you can answer (as well as end the call) remotely.

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