This is probably our number one ask question when customer’s call us about a wireless headset: How can I put someone on hold, transfer a call or even dial with my Plantronics or GN Netcom Wireless Headset. The answer is YOU CAN NOT. A wireless headset is just a device that replaces your receiver (handset) of the telephone; so you can talk and listen from a headset, that is all.
A headset (corded or wireless) is not a telephone, it doesn’t have any telephone functions, like “hold”, “transfer”, “voice mail”, or dialing a phone number. All these are functions of a telephone, not a headset. If you need those functions, you need to look for a “cordless phone”, not a “cordless headset”. You need to contact the manufacturer of the telephone system for the proper cordless phone. For example, if you have a Cisco Unify Communication phone system, then you need to contact Cisco to purchase a cordless phone.
The only additional function a wireless headset is capable is remote answering. With an device called a Remote Handset Lifter you can answer (as well as end the call) remotely.