Poly Plantronics Blackwire 3310 Mono USB-A Headset (UC / Teams)
The Blackwire 3310 is made for the long shift
A few hours into a day of back-to-back calls, an entry-level headset starts to make itself known — a stiff headband, a cushion that's gone flat. The Poly Blackwire 3310 is built to avoid that. It's the mono USB headset from Poly's newer 3300 series, designed around a plush padded headband and pillow-soft cushions for people who wear one four hours a day or more.
It plugs into any Windows or Mac computer over USB-A and works with every major softphone — Teams, Zoom, Webex, Avaya, Cisco — right out of the box. It comes in two versions: a standard UC model and a Microsoft Teams-certified one, and the difference between them is smaller than it looks.
What the 3300 series changed from the 3200
The Blackwire 3310 is the successor to the 3210, and Poly built it to fix the main complaint about the older 3200 series: comfort. Where the 3200 used a no-frills metal headband and basic foam, the 3310 adds a plush padded headband and pillow-soft ear cushions, tuned for long wear. Everything that made the 3200 an easy entry headset — plug-and-play USB, a noise-canceling mic, Dynamic EQ — carries over.
Plush padded headband, pillow-soft cushions, modern design. Built for 4+ hours a day on calls. The current, more comfortable model.
Lightweight metal headband, basic foam — durable but firmer. Being phased out as the 3300 replaces it. Fine for lighter use if you find it cheaper.
Build the exact Blackwire 3310 you need
Two versions, and they differ in one thing: whether you want the Microsoft Teams button.
- Standard UC (767F7AA). Works with every major softphone — Teams, Zoom, Webex, Avaya, Cisco. Inline controls for answer/end, volume, and mute. The pick for mixed environments or anyone not standardized on Teams.
- Microsoft Teams certified (8X216AA). Everything the UC version does, plus a dedicated Teams button on the inline controls — bring Teams to the front, join a meeting, or check notifications with one press. The pick for Teams-first workplaces.
Standard UC or Teams-certified — does it matter?
Both versions work with Microsoft Teams and every other softphone — the UC model isn't locked out of Teams. The only real difference is the dedicated Teams button and formal certification on the Teams version. If your organization runs on Teams, the button is a genuine daily convenience; if it doesn't, the UC version saves a little and does the same job.
Mono, and what "noise-canceling" means here
The Blackwire 3310 is monaural — one earpiece, leaving the other ear open so you stay aware of the room and nearby colleagues. Its "noise-canceling" refers to the microphone, which keeps your background out of the caller's ear; it does not cancel ambient sound for you the way ANC headphones do. If you want to block the room and focus, the stereo Blackwire 3320 covers both ears.
Wear it on either ear
The boom rotates a full 180 degrees, so the Blackwire 3310 works equally well on your left or right side — handy depending on your desk layout or which ear you'd rather keep open. It's a small thing you notice the first time you set the headset down and pick it back up without fighting the mic's position.The Blackwire 3310 is the comfortable, no-fuss way to put a good USB headset on a desk — plug it in, and Teams, Zoom, or whatever softphone you run just works, in a headset built to stay comfortable through a full day. Pick the UC version or the Teams button, and it's plug-and-play either way, backed by HeadsetPlus's lifetime support.
- Poly Blackwire 3310 mono USB-A headset with attached cable and inline call controls
- Soft foam ear cushion (fitted)
- Quick start guide
The inline controls handle answer/end, volume, and mute on both versions. The Microsoft Teams-certified version (8X216AA) adds a dedicated Teams button; the UC version (767F7AA) has the standard controls.
| Type | Monaural (single-ear), over-the-head, on-ear |
|---|---|
| Series | Blackwire 3300 Series (successor to the Blackwire 3200) |
| Connection | USB-A, attached cable; plug-and-play on Windows and Mac — no amplifier or dongle |
| Controls | Inline answer/end, volume, mute; dedicated Microsoft Teams button on the Teams-certified version |
| Microphone | Flexible noise-canceling boom; rotates 180° to wear on either ear |
| Audio | PC wideband voice up to 6.8 kHz; Dynamic EQ (auto-adjusts for voice or multimedia) |
| Hearing protection | SoundGuard acoustic limiting above 118 dBA; G616 limiting to 102 dBSPL |
| Comfort | Plush padded headband and pillow-soft ear cushions for long wear |
| Hearing aid compatibility | Telecoil Hearing Aid Compatible (HAC) |
| Software | Plantronics Hub / Poly Lens (Windows and Mac) for settings and updates |
| Certification | UC version: works with all major softphones. Teams version: Microsoft Teams certified with dedicated Teams button (both work with Teams) |
| Part numbers | UC: 767F7AA (old 213928-101); Microsoft Teams: 8X216AA |
| Warranty | 2-year manufacturer warranty, plus HeadsetPlus lifetime technical support |
Software. The Blackwire 3310 works with every major softphone and UC platform — Microsoft Teams, Zoom, Webex, Google Meet, Avaya, and Cisco among them — on both Windows and Mac. Plantronics Hub (Poly Lens) lets you adjust settings and update firmware. The Teams-certified version adds a dedicated button that brings Teams to the front and joins meetings with one press.
Hardware. The headset connects over USB-A and is plug-and-play — no amplifier, dongle, or separate cable. The onboard electronics handle the audio, so call quality is consistent from one computer to the next.
Platforms. The Blackwire 3310 is built for large-office VoIP and UC deployments at an accessible price, and for individual softphone users who want a comfortable, reliable wired headset for all-day calls.
FAQ
Frequently Asked Questions
The Blackwire 3310 is the newer 3300-series model that replaces the 3200-series 3210. The main upgrade is comfort — a plush padded headband and pillow-soft ear cushions built for long wear, where the 3210 used a firmer metal headband and basic foam. The core features (plug-and-play USB, noise-canceling mic, Dynamic EQ) are the same.
Yes. Both versions of the Blackwire 3310 work with Microsoft Teams and every other major softphone. The Teams-certified version adds a dedicated Teams button and formal certification, but the standard UC version is not locked out of Teams — it works fine, just without the one-press button.
The microphone is noise-canceling — it keeps your background out of the caller's ear. But the Blackwire 3310 is mono, with one ear left open, so it does not block ambient sound for you the way ANC headphones do. For passive isolation across both ears, the stereo Blackwire 3320 is the option.
On the Teams-certified Blackwire 3310, the dedicated button brings the Teams app to the front, joins or answers meetings, and checks notifications with a single press. It's the main thing the Teams version adds over the standard UC version, which otherwise works with Teams too.
Yes. The Blackwire 3310 is plug-and-play on both Microsoft Windows and Apple macOS over USB-A — no drivers needed. Plantronics Hub (Poly Lens) is available for both to adjust settings and update firmware.