Many of you may not remember this but there was a time when you would answer the phone and you would get all caught up and rolled up in the chord, or someone would make your trip over the phone chord. Today most of us don’t have this problem, thanks to new technology and one of those inventions by new technology is the wireless headset. People have started using the wireless headset more and more, especially when they figure out that it just makes life easier and that it is much more comfortable. Getting rid of the chord lets you move around. Stand up, walk, pace, anything that lets you concentrate a bit better. And the signal range in these wireless headsets is continually getting better.
You will find that many customer service oriented businesses have started to use them for their customer service employees who are always on the phone. The wireless headset allows them the freedom to move their hands, and look at their computer screen at the same time they are paying attention to the customer. While all of this is very beneficial to both the corporation, and the employee, there are also added benefits to the wireless headset.
Did you know that Plantronics wireless headsets reduce muscle tension by more than 40%. That means that by not having a receiver to hold, employees relax a bit in their environment and do a better job of solving the customers needs.
When there is no telephone chord, a person has more movement. This means they can move their neck, shoulders, and head, thereby getting rid of some of the tension they feel. Not only that but people who use wireless headsets release the strain in their hands that they feel from holding the handset for a long period of time. You are then able to do other things while on the telephone, like type information into the computer, or read a contract, or look at pertinent information to the phone call you are taking.
When you use a wireless headset, you aren’t stuck in the same position all day, you can get up, stretch your legs, move about and this not only gives you a bit of exercise, but it relieves the strain of the day.
In conclusion using a wireless headset in your work environment, will create better employment production, better time efficiency on each call because employees will be able to look up the information they need while still on the call and wont have to call the customer back and better over all customer satisfaction from your employees. All in all, I would not say this is an extra expense but an actual savings that you and your company will make.