You work in a busy Contact Center or Office? The sound of one’s own thoughts, some dread it but those that work in a crowded office and contact center can attest to how underrated the sound of silence truly is. If you have the misfortune of needing to make a lot of phone calls in a loud or crowded workplace, a good pair of noise-cancelling headphones is invaluable. Every headset seems to offer noise-cancellation but few actually measure up and even fewer offer true Noise Cancellation. Meet the new Voyager Focus 2 Office by Poly, formerly known as Plantronics, with new Digital Hybrid Active Noise Cancellation and Smart Sensor Technology. The Voyager Focus 2 Office provides an unparalleled mix of noise cancellation, studio-level comfort and audio quality not seen in a Bluetooth headset. It’s sleek, intuitive design that doesn’t sacrifice audio quality for comfort or looks means its equal parts style and substance. Its Smart Sensor technology knows when you are wearing the headset, allowing users complete control of music or phone calls without the need to fumble for buttons or cables. The Voyager Focus 2 Office allows you to mute the mic with Acoustic Fence technology by just moving it up or down, and allows the user to wear the mic boom on either side. Besides, you can take the headset with you down the road and can be used as a Bluetooth headset or as a corded via USB with the included cable that does not compromise performance on microphone or speaker for those times when you can’t use Bluetooth or you are using it with another computer.
Thanks to its Office Base, you can skip the old setting of the first generation Focus and the MDA 220, making it one of the best headsets in the market. Get yours HERE.
Jabra recently launched a new affordable Evolve2 55 wireless USB headset, this new design is a greatly 
welcome on the comfort zone for a daily use. The Evolve2 55 offers a light weight and comfortable earcups in a more compact size, this headset comes with Active Noise Canceling (ANC) that helps the user to stay focus on the task. The Jabra Evolve2 55 offers an advanced chipset that helps the microphones to separate speech from background noise, making it one of the most advanced headset for loud environments and with easy pairing to be used for work or play. Compatible with PC and Mac with an easy pairing process to your mobile device and take the headset with you when you’re traveling. ** staff pick **
Another option now in the market is the new Jabra Evolve2 75 is a wireless USB headset, with the new adjustable Jabra Advance Active Noise Canceling which blocks the environment noises and can be graduated so you can focus on your call no matter the environment that is being used. With a fresh and discrete design, easy to use the Jabra Evolve2 75 has a built in busy light that allows you to let everyone know when you are in a call, the microphone boom has 2 setups one that is Performance with the mic boom out that gives the best sound quality during a call and Discreet mode that with the boom arm stored in has built in microphones that allows the user to use it in a more discrete way, and those microphones had met the Microsoft Open Office requirements. New and improved mix of hard and soft foams in order to block the unwanted noises and give a perfect ventilation for cooling.
In order to make your Jabra Evolve2 55 or your Jabra Evolve2 75 work with virtually any desk phone, you will need the new Jabra Kink 950 , this switch makes possible to plug in
any USB headset (corded or wireless) from Jabra to work with your desk phone and your computer if needed, compatible with Jabra EHS cables, that allows you to remote answer your desk phone makes the Jabra Link 950 one nice option for your Jabra USB corded or wireless headsets.
Another option in this market is the recently launched Plantronics Savi 8220 Wireless Headset Binaural Savi 8200 series, this had been a top seller from Plantronics, compatible with most of corded desk phones, the Savi 8220 offers a easy to turn on and off Active Noise Canceling, built in volume controls to the headset , mute and answer/end calls commands. Offering one of the best ranges with 590ft line of sight, making it one of the longest ranges offers up today. Integration to be used with desk phones, computers and cell phones or tablets via Bluetooth built in to the base. One of the first wireless headsets in the market to be Telecoil hearing aid compatible, making it one nice option in a very competitive market.
Next, we have the the new Voyager 4320 from Poly, this is the new entry level for a Bluetooth headset, thanks to Poly the Voyager 4320 offers Acoustic Fence in its flexible
microphone boom arm , with 2 microphones facing the user and one facing the outdoor, with an amazing battery life of up to 24 hours of talk time or 47 of listening. An improved range of up to 164 feet, thanks to its Bluetooth Class 1 dongle and with a fast charging setup that allows you to have a fully charge in about hour and half. The Voyager 4320 can be used as a corded headset as well, thanks to the included USB-C to USB-A cable, allowing the user to use it when either the dongle is not available or can’t use Bluetooth. You can use your Voyager 4320 with your desk phone as well by using the MDA 220, which will explain on how to setup next.
What you will need:
- Poly Voyager 4320.
- Plantronics MDA220 adapter.
- Desk Phone.
To set-up:
On your desk phone, disconnect the receiver from the receiver port and plug in the
the telephone interface cable (included with your MDA220) into the receiver port. Once the interface cable is plugged in to the phone, connect the receiver to the splitter located on the interface cable with the telephone icon. Then connect the interface cable to the RJ-9 Port on the MDA220.
Then power your MDA220 by connecting the USB cable to your Mac or PC, (an AC/DC wall adapter is available if you don’t have a computer to connect with).
Then connect the Voyager 4320 USB Bluetooth dongle in the USB port in front of the MDA220 and you are ready to go. It should look something like this:
You can now take advantage of the best noise-cancelling headset on the market for your busy contact center.
Feel free to call 877-999-3838 if you have questions on how to select the perfect headset for your office.
Active Noise Canceling Explained:
Polys Acoustic Fence Technology explained:
A new updated generation of wireless headsets from Poly for the desk phone in the office environment would be the Poly Savi 7420 Office wireless headset. This new updated unit covers both ears making it a formidable help for loud offices with crowded staff, as the stereo sound quality helps the user to focus on the call at all time or simply enjoy the streaming of music for example, as the base of the Savi 7420 offers now multi connectivity, so can be sued with the desk phone, with a computer and a Bluetooth enable device such as a smart phone. Thanks to its new LED screen, allows to customization of the settings of the headset and show battery life and use in real time. The microphone bendable boom arm offers Poly’s Acoustic Fence technology, similar to the Voyager headsets mentioned before and a comfortable wearing style for a full day of use. Higher DECT encryption can be found on the base, making it a wise offer for end users looking for a harder to hack headset when on a call as its higher encryption chipset offers 256bit of encryption versus the regular DECT frequency chipsets.
Additionally, to the new Savi 7400 Office series wireless headsets, it comes the new Savi 8400 Office series. The best one for really loud office environments comes in the shape of the Poly Savi 8420 Office wireless headset. This is considered the second generation of the well known Savi 8200 Office headset family. The new and greatly appreciated improvement would be the redesign of the base that now offers a color LED display that allows the user to check the battery life, day/time and to know which device is engaged when on use. Thanks to its LED light up keys now, the same work as busy lights and remind of which device is engaged plus helps the user as a reminder when the microphone had been muted. Thanks to the new scroll wheel located in the back of the base, allows customization of the headset from the base directly and to navigate thru the menus and sub menus of the same. Microphone noise canceling with close conversation limiting can be found on the boom arm, plus Active Noise Canceling technology to block most of the unwanted noises during peak times at the office. The headset is Hearing Aid Compatible (HAC) for users looking for a wireless headset compatible with their desk phone and hearing aids.
