Home Jabra wireless Headsets GN 9330e, GN Netcom 9350e Wireless Headset FAQ

GN 9330e, GN Netcom 9350e Wireless Headset FAQ

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Q: What has been changed from the GN 9300 to the GN 9300e series?
A: The GN Netcom 9300e has been improved in three areas:
• A change in the headset antenna, resulting in a 20 – 65% range improvement
• A new microphone concept with a significantly better immunity to wind noise
• Softer materials on wearing styles, ensuring even more comfortable, all-day
use of the headset
Q: Will the physical appearance of the GN9300e be the same as the GN9300?
A: Yes, form factor, colors, look & feel are unchanged; in other words the all black
GN 9330e and GN 9330e USB, and the silver & black GN 9350e still have the same
award winning design. For the softer parts on the wearing styles, the only
visible difference is the improved microphone concept, resulting in a mesh
covered circular hole on the front of the boom arm.
Q: Is the functionality and daily use of the product unchanged in the GN9300e
series compared to the GN9300 series?
A: Yes, both set-up of the units and the daily use has been very well received in the
market and no changes will be made.
Q: Compared to the existing GN9300 series, where the performance improvement
achieved by changes to the headset, the base, or both?
A: The increased range and reduced wind noise sensitivity are both results of
changes made to the headset. All wearing styles have been updated, while the
bases remains unchanged
Q: Will a GN9300 base work with a GN9300e headset?
A: Yes, “old” bases work with “new” headsets and visa versa – they are completely
interchangeable.
Q: From a softphones integration perspective, does the GN9300e include any
changes in the way the GN9350e and the GN9330e USB communicate with
softphones via the USB interface?
A: No, this hasn’t been touched. Although it has been considered integrating the
GN9300e series into GN/Jabra’s overall approach for softphone integration,
time and technical details are not finalized yet and are not initially part of the
transition from GN9300 to GN9300e.
Q: What is the GN 9350e?
A: The GN Netcom 9350e is the flagship in GN Netcom’s new generation of wireless
headsets for office professionals. It provides an indispensable business tool for
the professional user, has a sleek design and easy-to-use wireless functionality.
This flagship product features:
• Integrated USB interface for IP telephony/VoIP softphones as well as a
standard telephony interface with automatic switching between interface
modes
• High audio performance enabled through DSP audio refinement
• Acoustic safeguards: IntelliTone™ (automatic digital noise exposure control)
and PeakStop™ (acoustic shock protection)
• True wideband audio (USB mode only)
• Slim boom-arm with noise-canceling microphone
• Multi-unit conference call functionality
• Three unique wearing styles: over-the-head, on-the-ear and behind-the-neck
• A range of up to 350 feet in a typical office environment – a 20% increase!
• Around-the-clock talk time when using a second optional, easily
interchangeable battery
Q: What is the GN 9330e USB?
A: The GN9330e USB is a new generation of wireless headsets for office
professionals who use computer-based telephony such as IP softphones.
It provides users with hands-free convenience and superior audio quality.
Together with the GN9350e, it is the industry’s first wireless headset to offer
6.8 kHz wideband USB audio quality. The GN9330e USB features:
• A range of up to 325 feet in a typical office environment – a 65% increase!
• 6 hours of talk time
• Simplicity in set-up and use
• Noise-canceling microphone
• Two wearing styles: over-the-head and on-the-ear
• Integrated USB interface for IP telephony/ softphones
• Around-the-clock talk time when using a second optional, easily
interchangeable battery
Q: What is the GN 9330e?
A: The GN Netcom 9330e is a new generation of wireless headsets for office professionals
with less functionality and less complexity than the GN9350e. It is designed
to work exclusively with traditional office phones bringing hands-free
convenience and superior audio quality to conventional office telephony.
The GN9330efeatures:
• A range of up to 325 feet in a typical office environment – a 65% increase!
• 9 hours of talk time
• Simplicity in set-up and use
• Noise-canceling microphone
• Two wearing styles: over-the-head and on-the-ear
• Around-the-clock talk time when using a second optional and easily
interchangeable battery
Q: What makes the GN 9350e different from the GN 9120 wireless headset?
A: The GN 9350e shares a lot of the field-proven benefits of the GN9120 – such as
the wide connectivity to desktop phones, the unique sound performance and
the conference calling functionality etc. On top of that, it features integrated
USB interface, DSP audio refinement, wideband audio, three wearing styles and
around-the-clock talk time facilitated through a second, optional battery.
Finally, the GN9350e has user-friendly controls to secure easy set-up and use.
Q: When specifying range, how do you define “typical office environment”?
A: There is no rigid or scientific definition of this term. Office environments
differ substantially throughout the world (private offices, cubicles, large/small
locations, etc.). The specification is meant as a “guideline” to provide the
user with information he/she can relate to.
Q: What does “wideband audio” mean?
A: The GN9350e operates with a 6.8 kHz bandwidth optimized for IP telephony.
This secures a better audio quality than previously known from conventional
telephony (also known as “narrowband”) – especially consonants like “s” and “f”
are easily understood on wideband connections compared to narrowband
connections.
Q: What does “DSP audio refinement” mean?
A: The GN 9350e will incorporate DSP (digital signal processing) software which:
• enhances the incoming signal and removes sound impurities from e.g. noisy
environments or mobile phones;
• incorporates an auto-volume setting whereby the GN9350e monitors and
automatically adjusts the volume of all incoming calls, so users hear each
call at the same consistent level.
Q: On the GN 9350e’s display, the range can be set to “normal”, “low” or
“very low”. When do I use these settings?
A: Most users will keep their GN 9350e on “normal”. This gives them the maximum
range of the unit. However, if your telephone is poorly shielded, it could be
vulnerable to the radio frequencies transmitted by the GN9350e, leading to
noise in the signal. If moving the GN9350e base away from the telephone does
not help, a lower power setting – “low” or “very low” – might be a solution.
Smart Power Management ensures that the output power from the headset is
not higher than required for the voice transmission between headset and base.
Q: What is the advantage of a “noise-canceling microphone”?
A: The noise-canceling microphone of the GN9350e, the GN9330e and the
GN9330e USB filters out unwanted background noise and thereby ensures that
the user’s voice is transmitted clearly even when working in noisy open-office
environments. The closer to the mouth, the greater the noise-canceling effect.
Q: What does “USB for IP telephony/softphone” mean?
A: GN Netcom partners with leading IP telephony/VoIP vendors to have
the GN9350e provide a fully integrated communication interface to their IP
products… including softphones.
Q: I have a WiFi network. Can WiFi and the GN9350e/GN9330e USB/GN9330e
coexist in the same location?
A: Yes they can, and there will not be any interference. The GN9300e series operate
in different frequency bands than WiFi equipment/Wireless LANs. In North
America, the GN9300e series utilize the newly opened DECT frequency band
(1920-1930 MHz), while other countries have the DECT band at 1880–1900 MHz.
These DECT bands are not used for WiFi equipment, Wireless LANs etc., as they
typically operate in the 2.4 GHz or 5 GHz frequency bands.
Q: Can I get hearing damage, using the headset?
A: All GN Netcom products meet the highest user protection standards, with
sophisticated sound limiting systems to protect the user against excessive
sound levels. GN Netcom specifies for headsets that the maximum sound
pressure must be below 118 dB SPL, which is approved by international
standards and by telecom administrations. This means all our headsets have
incorporated protection circuits.
All GN Netcom headsets that are connected directly to the phone or through
an analog amplifier are fitted with PeakStop™, an electronic peak control
gateway (transistor) that does not allow excessively loud sounds to pass to the
ear. It reacts when the sound enters the cord and removes potentially harmful
sound peaks before they reach the headset speaker. PeakStop actively protects
the user by keeping the absolute sound level and the energy of the peak in the
safe zone at all times. As a result, the headset user will never be exposed to the
full effect of an excessive peak and consequently the risk of harming the
sensitive mechanisms of the ear is minimized.
Q: What additional protection does the IntelliTone™ (automatic noise exposure
level control) of the GN9350e give the user?
A: With this feature, you can let the headset automatically ensure that you are not
exposed to a higher noise level from the headset during your workday than
described in the EU Directive 2003/10/EC or the TT4 threshold used in Australia.
This level is set via the display of the GN9350e, while users of the GN9330e or
other wireless headsets will have to find other means to monitor the level of
noise exposure. Please refer to separate whitepaper for further details.
Q: Can the product cause allergic reactions?
A: The headband is made of stainless steel which does not have a nickel coated
surface. The stainless steel alloy has been tested for nickel release in accordance
with the European standard EN 1811:1998 (according to EU Directive 94/27/EF,
the nickel release must be below 0.50 gram/cm2 /week). The headband nickel
release is well below the EN1811 limit. The leatherette ear cushion does not
contain vinyl or latex. The GN9350e/GN9330e USB/GN9330e does not contain PVC.
Q: Is it possible to listen in to conversations made with GN9350e/GN9330e
USB/GN9330e wireless headsets?
A: The risk of unauthorized access to DECT voice calls is extremely limited.
Just like GN Netcom’s other wireless headsets, the GN9350e and GN9330e digit
ally encrypt any call, providing complete calling security and confidence (part
of the DECT standard). For in-depth information on how this is performed,
please refer to separate whitepaper from GN Netcom on security encryption
within the DECT standard.
Q: Is radiation from a GN9350e/GN9330e USB/GN9330e wireless headset dangerous?
A: The GN9350e/GN9330e USB/GN9330e operate using radio signals in the
frequency band from 1880 to 1900 MHz and in the band from 1920 to 1930
MHz, using the DECT protocol for transmission between headset and base.
The radio wave exposure of these products is between 0.01 and 63 milliwatts
and well below national standards. More information is available in a separate
whitepaper on radiation and on www.jabra.com.
Q: A version of the GN9350e and GN9330e USB is labeled “MS OC”
– what is that?
A: These wireless headsets are certified to work with the Microsoft Office
Communicator, which uses a different USB command set than other soft phones.
Q: Can I use a GN9300e MS OC product with a different softphone
(such as Skype, Cisco etc.)?
A: It will work – but you will lose the ability of remote taking and ending calls
(=“RCC”, Remote Call Control), as the command set for Skype (and other
softphones) is different than for MS OC.
Q: Can I use a GN9350e or GN9300e USB (standard version) product with a
MS OC?
A: It will also work – but you again will lose the ability of remote taking and
ending calls (= “RCC”), as the standard version contains a different USB
command set than required for MS OC.
Q: My softphone is not listed in the compatibility matrix at www.jabra.com – does
this means that I cannot use my GN9350e or GN9330e USB with this softphone?
A: It means, that your softphone does not give you the RCC functionality. You will
have to take/end calls on your PC, as the softphone is not able to interpret the
button functionality on the headset.
Q: Will the headset only work with an office phone or can I use it with a mobile
phone too?
A: For use with mobile phones, the Jabra product range comprises numerous
offerings which not only work with an office phone but also works seamlessly
with a Bluetooth® mobile phone. Please visit www.jabra.com
The GN9350e has been designed to work with traditional office phones and via
a fully integrated USB connection also for computer-based telephony such as
VoIP softphones and broadband calling. This makes the GN9350e wireless
headset a future-proof solution.
Q: Can I change wearing styles?
A: It is very easy to change the wearing style of the headset. You can choose
between an over-the-ear, over-the-head and behind-the-neck wearing style.
Please consult the Guide at www.jabra.com for additional functions and
accessories.
Q: What is the reason for a difference in the talk time when using telephony mode
and USB mode?
A: Using the GN9300e series in USB mode automatically enables the units to
operate in wideband 6.8 kHz bandwidth. This results in higher power
consumption, and hence a shorter talk time per full battery charge.
Q: What happens if I forget to place the headset in its base?
A: The GN9300e series headset will automatically power down, and it can remain
on “stand-by” for up to 43 hours.
Q: I normally turn off the main power at the end of my working day. How does
this affect the stand-by time of the headset?
A: The headset switches to “sleep mode” for up to 120 hours and will still be
“active” next day.
Q: How long is the warranty?
A: GN9350e, GN9330e USB and GN9330e are covered by a two-year warranty (oneyear
warranty for the US & Canada). Quality issues within this period will be
resolved at no charge to the customer, provided the product has been used
for the purpose for which it was intended and has not been subject to abuse.
Q: What is DECT?
A: DECT stands for Digital Enhanced Cordless Telecommunication and is a
common standard for cordless telephony, messaging and data transmission.
It is a radio technology suited for voice, data and networking applications in
residential, corporate and public environments, and with range requirements
up to a few hundred meters.

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