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Plantronics Voyager Legend and Apple iPhone 5 issues

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If you’re having issues with a Plantronics Voyager Legend and Apple iPhone 5/iOS6, upgrade the firmware.

A new firmware for the Plantronics Voyager Legend was released 11/1/12. It fixes most of the issues (call clarity, distortion, etc) with Apple iPhone 5 and iOS6. Follow the detail instructions below:

Plantronics’ MyHeadset Updater allows you to update the firmware (as well as other options) of your Plantronics Bluetooth headset, such as the preferred language for voice prompts and commands, as well as your region.

You must have access to a Windows PC in order to perform the update. If you do not have access to a PC, Plantronics will replace your headset with one that has the latest firmware. Please contact Plantronics 800-544-4660 for more information.

To download and install the software:

  1. Go to http://www.plantronics.com/myheadset-updater
  2. Choose Voyager Legend, and then click Get Started.
  3. Click Start.
  4. Click Download.
  5. Follow the on screen prompts for downloading and installing the application.

To update your headset:

  1. Connect your headset to its USB charging cable or place the headset in the optional desktop charge stand. We do not recommend using the charging case to update your firmware.
  2. Go tohttp://www.plantronics.com/myheadset-updater
  3. Choose Voyager Legend, and then click Get Started.
  4. Click Continue.
  5. Click Continue again.
  6. Personalize any of your settings, if desired.
  7. Click Update Your Headset.
  8. Click Update.
  9. When prompted, disconnect your headset from the PC.

 

 

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