Our ears are the best judge of sound quality. You can also judge sound superiority by which manufacturers consistently deliver the very best, every single time in the headsets they produce. This can be the difference between a call center’s profit and loss on a daily basis.
Plantronics developed Sound GuardPlus technology to reduce any loud interference or transient pops instantaneously. Sound GuardPlus protects the human voice from distortions so the headset delivers the equivalent of a face-to-face conversation every time.
Then there is the Plantronics Call Clarity system which produces absolute clarity of sound. It uses noise reduction techniques to process electronic signals to produce superior clarity in all calls received and transmitted. A headset using this technology reduces background noise and makes talking with a customer less confusing. Sound clarity really does make life less stressful for your staff, customers and your business.
Plantronics Headsets made it to the Moon
The first words spoken from the moon were through a Plantronics headset in 1969. And here we are today; Plantronics is still the industry leader in designing, manufacturing and marketing lightweight headset technology. And in customer service delivery. This shows the superiority of Plantronics technology. It also shows the company’s dedication with 40 years of research and development to meet their customer’s demands.
Their research and development programs help Plantronics to stay at the top of the fast-moving telecommunications industry. A Plantronics headset is a popular choice for call centers as they consistently deliver superior sound quality.
Plantronics have been in the industry so long that their staff has intimate knowledge and expertise in analytical and psycho acoustics. Their staff maintains memberships on the world’s leading acoustics boards to help their pursuit of ongoing excellence. They are also developing deeper knowledge and understanding of digital signal processing. This dedication to producing superior products gives customers peace of mind – assurance when buying a Plantronics product you are buying the best and latest technology available.
Tips to Help you Choose the Best Headset
Of course, you want to provide the best environment for your staff to service your customers. After all, you want customers talking about you in a positive way. After all, good word of mouth is the best advertising to boost future sales. To choose the best headset for your staff, ask these questions about any product you are considering:
- Is the background noise lower than the speaker’s voice?
- How much background noise is there when neither party is speaking?
- Can both parties communicate transparently?
- Does it protect against sudden, loud noises?
- Do the output and input signals match?
- Does it feel like you are having a face-to-face conversation?
- Is the manufacturer dedicated to providing superior sound quality and customer service?
Choosing the very best headset is an investment in your future. Today customer service is as important as the quality of the product. Buying the best headset for your call center can give you the edge on your competitors.