ClearOne Max EX Frequently Ask Questions (FAQ)
ClearOne Max EX Frequently Ask Questions (FAQ)
How many ClearOne Max EX phones can be linked? Up to four (4) ClearOne Conference Phones can be linked to create an expanded system.
What differentiates ClearOne Max EX from other expandable conferencing phones?
ClearOne Max EX conference telephone is unique in its expansion capabilities — you expand it by connecting additional phone units, not just microphones (as is the case with competing conferencing phones). This creates an even distribution of microphones, loudspeakers and controls for better sound quality and user access.
For what size of room is ClearOne Max EX most appropriate? Because of the unique expansion capabilities of ClearOne Max EX, it is ideal for a wide variety of applications and room sizes. As a single unit, it is ideal for small conference rooms for up to 8 people. Link additional units (up to four) and it is perfect for medium conference rooms, large boardrooms or training rooms for up to 40 people.
How do I make calls to more than one party? ClearOne Max phones operate like any other telephone when calling out to multiple parties. If you subscribe to three-way calling as part of your telephone service, you can make a three-way call using the flash/hook key on the ClearOne Max phone. You may also use a conference calling service, and may preprogram the phone number to your favorite conferencing service provider into the ClearOne Max phone.
What tools do I need to install ClearOne Max phones? You don’t need any tools to install ClearOne Max. Simply plug in the power supply/base unit and run the provided telephone line from the power supply/base unit to a standard analog telephone jack and place the phone on a table or desk. (In the case of ClearOne Max Wireless, make sure the battery is plugged in and fully charged prior to first use).
ClearOne Max Wireless Conference Phone Questions
What ClearOne Max wireless communication standard does ClearOne Max Wireless use? ClearOne Max Wireless conference phone uses either the Digital Enhanced Cordless Telecommunications (DECT) or Worldwide Digital Cordless Telecommunications (WDCT) standard, depending on the country the phone will be sold into. The DECT standard broadcasts at a 1.880 to 1.9 gigahertz (GHz) frequency using Time Division Multiple Access (TDMA) to allow up to 120 available channels. Audio is transmitted at 32 kbps using the G.726 ADPCM coding ITU standard.
The WDCT standard is the North American equivalent of DECT with one exception: WDCT broadcasts on the 2.4 GHz frequency with 75 channels available. The ClearOne Max Wireless uses digital spread spectrum and pseudo-random channel hopping to jump between the 75 channels in the 2.4 GHz range to provide security for audio calls. As the ClearOne Max Wireless is broadcasting it will detect interference from other devices transmitting on the same frequency and will then attempt to skip that channel to avoid the interference.
Will ClearOne Max Wireless interfere with my wireless LAN? No. Using frequency hopping prevents ClearOne Max phones from interfering with wireless local area networks (LANs). Typically, 802.11 wireless LANs use direct sequence transmission, which means they use a constant brand of frequencies. If the ClearOne Max phone tries to transmit on one of the frequencies being used by the wireless LAN, it will detect the LAN and avoid that channel if possible. If ClearOne Max uses the same frequency, audio quality will not be affected and conversations will not be interrupted. It is possible that the LAN may slow down for 100 milliseconds. However, since LANs are packet-based, the interference from ClearOne Max will not be noticeable.
Is ClearOne Max Wireless secure? Yes. ClearOne Max Wireless is designed with digital spread spectrum technology — one of the most reliable wireless technologies available — to ensure calls are private and secure. Spread spectrum technology has been used for more than 50 years by the military because it has a low probability of signal interception and interference. (See the ClearOne Max Wireless Security brief for additional information.)
Can ClearOne Max Wireless be used in a different room from where its base station is located? Yes. ClearOne Max can be used in any room within 150 feet of its base station.
Can more than one ClearOne Max Wireless be used in the same area? Yes. The ClearOne Max pod and base unit will automatically adjust the frequency-switching pattern when interference (another device transmitting on the same frequency) is detected on the channel. This eliminates the possibility of interference when using multiple ClearOne Max Wireless units are used in close proximity. Up to 15 ClearOne Max phones may be used in the same vicinity with no discernable interference between phones, provided the base units and pods are not placed within six inches of other base units and pods.
How do I find the ClearOne Max Wireless if it is misplaced? The base unit has a paging button, which will cause the pod to beep.
Is the ClearOne Max Wireless expandable? No. It is designed for use in executive/small offices or small conference rooms seating up to eight participants. For larger rooms, use the ClearOne Max EX.
How long will the battery last? The battery will provide 8 hours of talk time or 2 days of standby time before it needs to be recharged.
What happens if the battery begins to run out during a call? The phone provides several alerts when the battery’s power begins to run low, including a numeric counter showing the amount of talk time left on the battery’s current charge, a battery icon that flashes when the battery requires charging, and an audible tone that sounds periodically as the batter life runs down. If the battery runs low during a call simply plug in the power supply and continue your conference while you recharge the ClearOne Max.
How many times can I charge the battery before it stops taking charges? The battery can be recharged 500-1000 times, which gives it a life of approximately two years.
If I unplug the base unit, the battery loses its charge very quickly. Why does this happen? If the pod (phone unit) cannot locate the base, it switches to high power mode to search for it. This will drain the battery very quickly. To prevent this, keep the base unit plugged in at all times. The pod will go into a low power mode when not in use during a call.
What if my ClearOne Max Wireless is not charged when I need it? Plug in the power supply and charge the phone while you conference.
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