What is the best wireless headset solution for Avaya Telephones?
Avaya Wireless Headsets for Avaya Telephones
What is the best wireless headset solution for Avaya Telephones?
Finding a wireless solution for Avaya phone is not all that simple.
For the most part, Plantronics Wireless headset are designed so that if your Avaya phone has a built in hook-switch, then you simply connect the wireless headset through this port which enables you to connect calls without the need of a mechanical lifter. This does not apply to all Avaya phones.
For Avaya Partner Phones: Partner 18D, Partner 18, Partner 12, Partner 12D, Partner 34, Partner 34D; it is suggested that you use the Plantronics AWH-54 which is essentially equivalent to the Plantronics CS50. The Avaya AWH-54 will actually reduce the feedback hum that is caused by the Plantronics CS50 on partner phones. The newer model, Plantronics CS55 will also NOT produce the hum.
For Avaya Definity Phones: If your Definity phone has an EU24Port, then you would connect the headset directly into that port. Some Definity phones require that you connect wireless headsets through the handset receiver port while others are connected through the hook-switch. Therefore, no mechanical lifter is needed. Avaya AWH-54 is the best solution with the exception of Avaya models 4620, 4630SW, 4630, which have built in hook-switches and would not require an HL10 lifter. In that case, the Plantronics AWH-55+ or ABT35 would be the best choice for these model phones.
For Avaya Merlin Phones: Most Merlin phones do not have a headset port and will need a Plantronics HL1 lifter, as the HL10 will not work with Merlin phones.
What is the difference between the Plantronics Avaya Wireless Systems?
Quite simply, Plantronics offers in the AWH models the same wearing styles as the regular wireless systems. For instance, the Avaya AWH55+ is equivalent to Plantronics CS55, the Avaya AWH450N is the same as the Plantronics CS351N, and the Avaya AWH460N is the same as the Plantronics CS361N. The talk time and roaming range are virtually the same for regular wireless headsets as they are for the Avaya wireless headsets.
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