The telephone is the essential part of a call center, for the same reason it can become a lousy environment. To provide the best attention over the phone the agents require the best headset that can provide exceptional sound and allow them to keep mobility as well. We review and recommend some headsets available in the market.
The first one on the list is the Jabra Pro 920 Duo, with a nice wireless range up to 350ft , covering both ears help to isolate the outside noise and have a better sound quality, compatible with just about all the desk phones on the market makes this one one of the best options for a light, easy to use and affordable headset. Thanks to the Dect wireless built in, you can get a minimum of 8 hours on battery life with just one single charge. Offering Jabra’s Digital Signal Processing, which means you get the best sound quality by removing the background noise and echo. The advantage of just 80g of weight makes this a real good headset for daily wear without compromising comfort and performance. A nice feature is that you can pair up to 4 headsets for conference call, which makes it an excellent and affordable option for conference calls or training purposes.
Coming up next we have the Plantronics CS520, as same as the previous one, this headset cover both ears, so the user can be focus without interruptions from outside noises. With a wireless range of up to 350ft and a talk time of minimum 9 hours , makes it one of the preferred choices for Call Centers. As with most of the wireless headsets, can be paired to up to 3 headsets for conference calls or training purposes. having a weight of barely 96g. makes it a really good contender on the headset match. The cradle/docking station has one of the best looking designs that I have seen, a glossy black finish at the front reminds me of the jet black from the iPhone 7/7plus. Really nice and elegant touch from the CS520. Easy to set up and to charge the headset.
Personally, would like to recommend the bundle of the CS520+HL10, which will give the same features as the CS520, but it will allow the user to answer and end calls from the distance. Which allows a better productivity and freedom at call centers or offices. The HL10 fits most of the phone systems in the market, but if you would like to know if yours is compatible, feel free to call us.
For those crowded Call Centers with the same headset, Plantronics give us the CS520-XD, due to the different frequency it works, allowing all the users to have the benefits of being wireless without compromising audio quality. The CS520-XD was designed to address wireless density issues, so that more wireless headsets can be used in the same space while maintaining clear conversations. Highly recommended to mix with the CS520 in a proportion of 50/50 in order to get the best sound quality without any interference. If you would like to know more about high density and if you need a set up like that feel free to call us.
Last but not least we have what we can call the “Jewel of the Crown” we have the Savi 8220, this headset offers an exceptional wireless range of up to 590ft, active noise canceling and the availability to connect to desk phone, computer and cell phone via Bluetooth.Under the philosophy of “One headset for all your devices” , I love the seamless connectivity with my tablet, cell phone and phone at work Personally, my favorite in the list. Thanks to the Plantronics Hub software, you can even change the language of the headset , change its settings and it is compatible with Windows and Mac.