Engenius Durafon 1X, Durafon 4X, Durafon PSL, Durafon Pro, What’s the difference?
Engenius Durafon 1X is a single line long range cordless phone, you can add up to 9 total handsets using the same base. Durafon 1x handset has a black bezel around the LCD.
EnGenius DuraFon 4X was a 4 line system and it has been discontinued by Engenius, replaced by the Engenius Durafon Pro below. Durafon 4X handsets have a silver bezel around the LCD. These 4X handsets are not compatible with the 1x or Pro systems.
EnGenius DuraFon Pro is a 4 line cordless phone system that replace the Durafon 4X system. Durafon Pro handsets now have speakerphone capabilities, Durafon 4X did not. Durafon Pro allows 2 way / broadcast with all, up to 8 total base units), where Durafon 4x is limited to base specific. Otherwise they both have the same range, same features. Durafon Pro Handsets have a green bezel around the LCD.
EnGenius DuraFon PSL Long Range Cordless Phone System
The Engenius DuraFon PSL is the replacement for the Durafon 1x. The Durafon 1x is being discontinued. This phone system is the exact same as the Durafon pro EXCEPT it is only for 1 phone line hence the name PSL (Pro Single Line). It has all the same specs and range as all of the Durafon systems and use the same Durafon Pro handset. You can also use the Durafon PSL as an 1-line add-on for the existing Durafon Pro system. The only drawback is that it’s not compatible with existing Engenius durafon 1X systems or or 1x handsets. This is a great system if you need a rugged 1- line long range cordless phone. Click here to buy now.
All Engenius Durafon systems all have 250,000 SQ FT or 3,000 acres of land coverage. Engenius cordless phones are about 6x more powerful than the average cordless phone and 50x more rugged. It has been tested to withstand 6-foot drops, over 50 times onto concrete floors without breaks.
If you have further questions regarding these Engenius Durafon Products, call HeadsetPlus.com at 877-999-3838, our specialist will answer any questions you may have.
Engenius Durafon 1x, Pro and Freestyl1, Freestly2 Review – What’s the difference?
There are a lot of different Engenius phone models out there. One reason that is, they are truly unique. If you’ve ever used an Engenius phone I’m sure you’ll never want to switch back. Below I will highlight a few key differences between the Durafon 1x, Pro, Freestyl1, and Freestyl2. The main differences are the range, durability, and number of handsets. Please note, all of these systems require an analog phone line.
EnGenius FreeStyl1 Long Range Cordless Phone (single-line)
This would be a nice entry level phone for using casually around a large home, ranch, or farm. You will not get the massive range and durability as you would with the Pro models but still a great phone. The FreeStyl1 is a single line long range cordless phone system. You get approximately 25,000 sq ft / 10 acres / 6 floors of penetration / 4 hrs talk time. This system is expandable up to 4 additional bases, and a total of 9 handsets. You also have 2 way radio between handsets (works independently from base) FreeStyl1 base also has a nifty little dial pad on it. Perfect system for the casual user. Click here to buy. All products are brand new and come with a 1 year manufacturers warranty.
EnGenius FreeStyl2 Long Range Cordless Phone (single-line)
You may be like myself be wondering what the difference between this and the FreeStyl1 is. Besides the design of the phones themselves. There are 2 differences, the base station does not have a dial pad on it and you can only use a max of 9 handsets on 1 base station. You cannot add additional bases to this system. Same range and durability. Click here to buy. All products are brand new and come with a 1 year manufacturers warranty.
EnGenius DuraFon 1X Long Range Cordless Phone System DURAFON 1X (single-line)
A much needed step up from the FreeStyl. These phones really live up to their names. They are meant to be used for the more rugged worker. These have a huge 12 floors of penetration / 250,000 sq ft in a warehouse / 3,000 acres on a farm or ranch / 6 hours talk time. Although it is a single line phone, you can expand it to a total of 1-4 ports / lines, 1-9 handsets per base, up to 4 base units. You can have a total of 36 handsets connected. The Durafon models have been tested to withstand 4-6ft drops on concrete 50+ times. Click here to buy. All products are brand new and come with a 1 year manufacturers warranty.
EnGenius DuraFon Pro Industrial Cordless Phone System (multi-line)
This phone system is the industry standard from oil rigs, manufacturing plants, hotels, and large properties. These phones include all the same features and range as the Durafon 1x but with the added bonus of adding 4 lines per base station. If you need more than one phone line, this is the system for you. You can expand this system 4-32 ports/lines, 1-90 handsets/DuraWalkie, total of 8 base units. Click here to buy. All products are brand new and come with a 1 year manufacturers warranty.
The list of features these phones have will not fit on this small page. Imagine these phones as a standard cordless phone that you would use at home, but EXTREMELY long range and more durable. You can click any of the above links to read about each system in more depth and detail. You will find the datasheets on each of the pages as well. If you have any questions about purchasing any of these items, refer to the contact info below.
Email: Jimmy@headsetplus.com
Phone: 877-999-3838 or 650-306-9768
Best Wireless Headsets for Call Centers.
The telephone is the essential part of a call center, for the same reason it can become a lousy environment. To provide the best attention over the phone the agents require the best headset that can provide exceptional sound and allow them to keep mobility as well. We review and recommend some headsets available in the market.
——————————————————————————————————————————————
The first one on the list is the Jabra Pro 920 Duo, with a nice wireless range up to 350ft , covering both ears help to isolate the outside noise and have a better sound quality, compatible with just about all the desk phones on the market makes this one one of the best options for a light, easy to use and affordable headset. Thanks to the Dect wireless built in, you can get a minimum of 8 hours on battery life with just one single charge. Offering Jabra’s Digital Signal Processing, which means you get the best sound quality by removing the background noise and echo. The advantage of just 80g of weight makes this a real good headset for daily wear without compromising comfort and performance. A nice feature is that you can pair up to 4 headsets for conference call, which makes it an excellent and affordable option for conference calls or training purposes.
——————————————————————————————————————————————–
Coming up next we have the Plantronics CS520, as same as the previous one, this headset cover both ears, so the user can be focus without interruptions from outside noises. With a wireless range of up to 350ft and a talk time of minimum 9 hours , makes it one of the preferred choices for Call Centers. As with most of the wireless headsets, can be paired to up to 3 headsets for conference calls or training purposes. having a weight of barely 96g. makes it a really good contender on the headset match. The cradle/docking station has one of the best looking designs that I have seen, a glossy black finish at the front reminds me of the jet black from the iPhone 7/7plus. Really nice and elegant touch from the CS520. Easy to set up and to charge the headset.
——————————————————————————————————————————————-–
Personally, would like to recommend the bundle of the CS520+HL10, which will give the same features as the CS520, but it will allow the user to answer and end calls from the distance. Which allows a better productivity and freedom at call centers or offices. The HL10 fits most of the phone systems in the market, but if you would like to know if yours is compatible, feel free to call us.
——————————————————————————————————————————————-–
For those crowded Call Centers with the same headset, Plantronics give us the CS520-XD, due to the different frequency it works, allowing all the users to have the benefits of being wireless without compromising audio quality. The CS520-XD was designed to address wireless density issues, so that more wireless headsets can be used in the same space while maintaining clear conversations. Highly recommended to mix with the CS520 in a proportion of 50/50 in order to get the best sound quality without any interference. If you would like to know more about high density and if you need a set up like that feel free to call us.
——————————————————————————————————————————————-–
Last but not least we have what we can call the “Jewel of the Crown” we have the Savi 8220, this headset offers an exceptional wireless range of up to 590ft, active noise canceling and the availability to connect to desk phone, computer and cell phone via Bluetooth.Under the philosophy of “One headset for all your devices” , I love the seamless connectivity with my tablet, cell phone and phone at work Personally, my favorite in the list. Thanks to the Plantronics Hub software, you can even change the language of the headset , change its settings and it is compatible with Windows and Mac.
Best Long Range Cordless Phones, Engenius Durafon Reviews
For those that work in maintenance or facilities departments at large corporations know that it can be difficult to keep track of employees sprawled across huge environments. The ability to communicate between team members is essential for every department to be able to function efficiently, and effectively. For very large warehouses and office buildings, long range cordless phones have become an essential tool for communications. Today we are going to go over the best long range cordless phones that would best suit you and your companies needs.
EnGenius FreeStyl1 Long Range Cordless Phone
The FreeStyl1 by EnGenius offers range that other cordless phones can’t match. It offers up to 25,000 square feet of coverage, will penetrate up to 6 floors of an office building and up to 10 acres of flat land. The FreeStyl1 is simple to install, will be ready in minutes. The FreeStyl1 allows you to pair up to 9 additional handsets to a single base and the ability to connect 4 additional bases, 36 handsets in total. The FreeStyl1 operates on DECT frequencies that will not interfere with Wi-Fi and EnGenius Digital Spread Spectrum Technology guarantees safe and secure communications. The FreeStyl1 is equipped with CallerID, call waiting, has selectable ringtones and you can program up to 50 phone book entries. It also has a two-way radio system built-in and can function as a walkie-talkie, completely independent of the FreeStyl1 base. The handsets come with Rapid Charging technology and Broadcasting. It’s a simple and easy solution that would be perfect for large Estates homes, Resorts or Condo and apartment buildings. BUY NOW!
EnGenius DuraFon 1X Long Range Cordless Phone System DURAFON 1X
The DuraFon 1X is the next level long range cordless phone system. Sturdy and durable, coated with a shock absorbing finish and fast charge technology — charge a handset in only 90 minutes. The 1X is a single-line phone system that has unbeatable range: offering 6 times more coverage compared to your average cordless phone system and that’s including the EnGenius’ FreeStyl series. You can have range of up to 250,000 square feet, 12 floors of building penetration and 3,000 acres on flat land (ranches, warehouses, etc). The DuraFon 1X will go through metal, concrete, wood and the 1X has the ability to connect 1 or even 2 additional antennas for maximum range. Each 1X handset comes with it’s own separate charging cradle that doesn’t require a phone connection (A/C powered) and you can pair 9 handsets to a DuraFon 1X base. The 1X has both Full Duplex and Half Duplex capabilities: you can use it as a 2-way radio, or voice page several other phones. BUY NOW!
EnGenius DuraFon Pro Industrial Cordless Phone System
The DuraFon Pro offers all the range and durability that the 1X offers but with additional features that make it the best long range cordless phone system available on the market. The DuraFon Pro, like the 1X you can pair 9 handsets to a single base but unlike the 1X, the Durafon Pro is a multi-line phone system. A single base offers 4 lines and you can connect and expand the system for up to 8 DuraFon Pro bases, 90 handsets maximum. The DuraFon Pro allows for 6 hours of talking time but you to have a separate battery charging at all times, and the ability to swap it out mid conversation. The DuraFon Pro allows you to broadcast from a single port and provides Auto Attendant with call redirect assistance. The DuraFon Pro has the 2-way radio built-in and also allows you to uses either short range or long range antennas depending on your needs. The DuraFon Pro is ideal for oil rigs, warehouses or ranch properties. BUY NOW!
EnGenius DuraFon Pro PIA Phone System Kit (DURAFON-PRO-PIA)
The EnGenius DuraFon Pro PIA phone system kit includes the best long range cordless phone available in the DuraFon Pro and 4 additional handsets. The PIA is considered a one-stop-shop phone kit that comes with a whole array of extras: Long range and short range antennas, 8 Li-On battery packs, 4 of the DuraFon Pro handset pouches, 4 charging cradles, and 4 belt clips. This is a complete kit that will fit the needs of customers with even the largest of properties. If you need to integrate more base units/handsets, the DuraFon Pro can pair additional bases and have them up an running in a matter of minutes. The PIA kit gives you the unmatched range, durability and reliability unlike any other cordless phone and everything you need for your team to be able to communicate easily and efficiently across large properties. BUY NOW!
EnGenius DuraFon-SIP Long Range Cordless Phone
The EnGenius DuraFon SIP is the only long range cordless phone system that will work Voice over internet protocol (VOIP). The SIP phone can connect to any VOIP system and at least 1 analog telephone line and you can have up to 4 concurrent calls (3 VOIP, 1 analog) at any single time. The SIP phone has the same rugged durability as the Pro or the 1X: it’s been drop tested from heights up to 6 feet onto concrete floors dozens of times without failing. The SIP can connect to any existing IP-PBX systems such as Cisco, Avaya, or Polycom but will function with any system that follows the standard SIP protocol. The SIP phone also uses ground breaking 900MHz FHSS (Frequency Hopping Spread Spectrum) technology that guarantees privacy and prevents eaves dropping. The DuraFon SIP long range cordless phone is the only long range cordless phone that can work with VOIP and can handle the harshest and most extreme work environments. BUY NOW!
If you have any questions call 877-999-3838. Ask for George!
- Cell Phone Headsets
- Cisco Compatible Headsets
- Clarity Walker
- Conference Phones
- Direct Connect Headsets
- Engenius Durafon
- Headset Installation FAQ
- Headset Parts & Accessories
- Jabra Headsets
- Jabra wireless Headsets
- Microsoft Skype for Office/Lync
- Plantroincs Special Products
- Plantronics
- Plantronics Wired Headsets
- Plantronics Wireless Headset
- Polycom Compatible Headsets
- Polycom Conference Phones
- Sennheiser Headsets
- Uncategorized
- USB Headsets
- VXi Headsets
- Wireless Headsets
Extending the Range of Engenius Durafon Cordless Phones
You currently own and operate an Engenius Durafon or Engenius Freestyl cordless phone and want a little more range or better sound quality when you’re far away from the base. There are several solutions. If you speak to any professional communication engineer or Amateur radio operator, they can tell you that the most important piece of equipment for radio transmission is the antenna, everything else is secondary.
The least expensive and easiest way is the upgrade the Engenius handset antenna to an optimal antenna. This simple $20 antenna upgrade will dramatically (about 20%) improve the range and reception:
EnGenius DuraFon Optimal Performance Handset Antenna
If you own a FreeStyl1, add a EnGenius FreeStyl1 Antenna Optimal (For FREESTYL1)
We swapped out all our handset antennas here in our warehouse and major improvements was reported at the end of the building as well as traveling down the street far as 1/2 mile away.
If the simple handset antenna upgrade still not enough maybe you have lot of obstacles, hills or thick walls in your locations. You can also upgrade the Engenius Durafon or Engenius FreeStyl base antenna:
EnGenius DuraFon External Antenna w/60ft cable SN-ULTRA-AK20L
Upgrading the base antenna and handset antenna will easily double and sometimes triple your range, depending on your environment. simply replace the base antenna and install this antenna on top the building in a central location for the best result. You can also use the inverted dome antenna to indoor mount:
If for whatever reason you want even more range with the added antennas, we can special order you additional bases as “repeaters” to multiply your existing range. Call us for details on how to order: 877-999-3838
Why don’t we list some EnGenius Durafon prices on the website?
Why don’t you guys show prices on some of the EnGenius phones on your website?
As an Authorized Dealer, EnGenius does not allow us to advertise discounted prices on the Durafon Pro Series phones. Please call us (877-999-3838) for our latest discounted prices on these phones. If you see EnGenius Durafon Pro series phones prices advertised on a website, that reseller is NOT an AUTHORIZED ENGENIUS DEALER (for example Amazon.com). These phones are sold WITHOUT the EnGenius one-year warranty and most likely won’t get support for the product they just purchased. If you purchase an Engenius Durafon from an unauthorized dealer, and need a repair, you will pay a $299 fee + the cost of the repair. Furthermore, if you purchase an EnGenius phone from an unauthorized dealer, you may receive a used or refurbished product.
Basic Engenius Durafon PRO FAQ and Troubleshooting
ENGENIUS DURAFON PRO FAQ’S
Q. How does the broadcast from the base unit work?
A. By default line 3 and 4 are just regular line ports, but if switch to a broadcast mode, they can broadcast the incoming call to all handsets and walkies. For example, if you wire x435 to our line 4 port with broadcast on, it will auto answer with a greeting asking for the group number, or wait to broadcast all. After the beep, you are then broadcasted to the selected group or all handsets.
Q. Can the Walkie receive calls from another Pro handset?
A. The Walkies cannot receive calls from an incoming line, or receive a transferred call from a Durafon PRO handset. It is strictly limited to 2 way radio or broadcast. It will receive broadcasts through the base unit broadcast port.
Q. How far does the Walkie transmit from one handset to another?
A. Range of the Walkie is less than a typical incoming call or broadcast from the base unit. Range can be from 25% to as much as 75% less. If the external antenna is used on the base unit, the range will be even better, and the difference 2 way handset or broadcast will be even more noticeable. It is recommended in very demanding situation, where range is an issue, to opt for the Durafon PRO handset instead, and dial in through the phone system extension of which the broadcast port is used. This will use the base station power, and antenna system, instead of just the handset, to maximize broadcast coverage.
Q. How can some one call into the broadcast base unit to transmit a broadcast?
A4. First the base station line port (either 3, or 4) broadcast must be turned on (Menu 9, 2, base number (00-07) (starts at 00), 1, Change for L3 or L4). Then you simply dial into it, and follow the auto attendant instructions. Note, for broadcast id, you must enter a group number (01-07). By default handsets are not part of any groups. To add a handset to a group, press Menu 5, 2, ADD, then 01-07 accordingly.
Q. Which one is the Durafon PRO handset, and which one is the Walkie?
A. The Green faceplate handset is the PRO, which is fully functional. The blue faceplate handset, are Walkies. You can also remove the battery to verify model and serial number.
Q. How many ports/lines does the broadcast take up on the Pro?
A. There are 4 available time slots on each PRO base unit. It uses 2 of the 4 time slots during a broadcast. One is being used as the occupied line (L4 for example), and the other time slot is used to do the outgoing broadcast to all the handsets. This means that if you are on 3 calls (L1, L2, AND L3), L4 broadcast will NOT work.
During a broadcast, if L1 and L2 are in use, and L3 receives an incoming call, the incoming call takes priority. The broadcast stops, and phones ring instead.
Q. How do I register handsets to multiple DuraFon Pro bases?
A. You must first register all handsets to the primary base (id 00), and then add base units to the system after. To add a base unit, use the administrator handset id 10 or 11 by pressing Menu 8, 1, and then the id of the next base unit. (01-07)
Q. Can I reply to a base to base broadcast from a Durafon PRO? From a Durawalkie? How?
A. In regards to the Durafon PRO, you cannot reply to base unit broadcast because they come through as an incoming call, and then are dropped. Your best bet is to simply call back the broadcast originator at their extension if known. We recommend if the broadcaster wants to be called back, that they mention which extension they could be reached at in the broadcast.
The Durawalkie is further limited in that it cannot use any actually telephone lines, and therefore extensions. It’s only course of communications is between other Durafon handsets (both PRO and Walkie) within the system.
Q. Can the Durawalkie be used out of the box without the base unit?
A. No, Durawalkies require registration ID’s from the same base unit to receive 2 WAY, or broadcasts.
Q. What is the difference between the EnGenius Durafon 4x and the PRO system?
A. The additions to the PRO include:
- Speakerphone capability of the PRO handsets.
- Multiple base registration (allowing 2 way / broadcast with all, up to 8 total base units), where 4x is limited to base specific.
- Broadcast through a line port.
Q. Will a Durawalkie receive a remote broadcast from the line port?
A. Yes they will, just the same as the PRO phone handsets.
Q. Is the range different for a DuraWalkie than of a PRO handset?
A. No, they both perform the same as far as range.
Engenius Durafon Pro Basic Troubleshooting
If you encounter any issues with the system, do a power reset on both handset(s), and base station. Secondly, try resetting the handset and base unit. Note, you will have to re-register the handsets.
First power-up the base for at least 5 seconds. Now locate the register button near the antenna connection of the base station (blue button labeled as REG). Do not press the RST button! Now press the register button on the base and hold it until all line lights illuminate. Once they light up, you can now let go and go to the handset and, press menu 6 (registration) and 1(register) during the time the lights are lit on the base unit. The display will say register and then new the new ID. The ID of the handset will be 10 for the first handset registered to base, and will go in consecutive order there after (11, 12, 13 etc.). Up to 90 handsets can be registered to the base. Keep in mind that ID 10 and 11 are the “Administrative handsets” These handsets have administrative capability, which allows for dedicating phone lines to specific handsets, turn the auto attendant on or off, and clear or assign ID’s to other handsets etc.
(Ref #2) Resetting a handset: Press Menu, 5, star, then 1 (clear all), then power recycle. This is useful to clear the logbook, where no problems with the system are occurring.
(Ref #3) Deregistering a handset: Same procedure as Ref #1, except press menu 6, 2 on the handset. The handset will display “Deregister” The ID of the handset is now removed from the base and the handset. Note, if you can’t deregister the handset because the handset is damaged, please go to Ref #11 after it has been repaired.
(Ref #4) Base station won’t go into registration mode: Make sure only the power light is on with the base station. Do a power reset on the base station. Lastly, reset the base and try again.
(Ref #5) Adding a base unit: To add another base unit to the PRO system, you will need an administrative handset (id 10 or 11). If you do not have one, you must do Ref #6, then Ref #1. Press the REG button on the base unit you wish to add until all four line lights light up. The next step is to press Menu 8, 1 (add base), and then choose 01 through 07. Note the first base unit and any new or reset base has id 00, therefore it cannot be the same. You can have up to 8 base units. It is recommended to number them in order and label the base units.
(Ref #6) Resetting the base: (required if administrator handsets ID 10 or 11 don’t exist). First power-up the base for at least 5 seconds (wait until after line lights flash). Locate the reset button near the base station antenna connection, next to the blue register button with the letters RST beneath it. Now use a pen or paperclip to press it down until line 1 and line 2 lights up. After they light up, you can let go. They should then go out after a few seconds. Then power reset the base by unplugging it, and plugging it back in. The base is now reset. (Registration will now start at 10 again)
(Ref #7) Dedicating lines to a specific handset:
By default all incoming calls will ring all handsets. To program line dedication to a specific line you must use an administrative handset (ID 10, or 11). You need to choose the base, the line, and then the handset id it will be dedicated to. Note, as you dedicate one line to a handset, the other remaining lines still have “all handsets” going to them, including the dedicated handset. You will need to dedicate all lines to have complete direct dialing to each handset exclusively.
With the administrative handset, press Menu, 9, 2, then choose the base id (primary base is 00, and additional bases are from 01-07), then choose 2. Use the up/down arrows to choose the line accordingly you wish to dedicate and the handset id it goes to.
NOTE: By resetting the base (the tiny button next to the “REG” button) you will erase all registration and administrative changes including line dedication of handsets.
Note if you wish to dedicate more than one handset to a line, you must use grouping instead (see Ref #8).
(Ref #8) Grouping handsets to lines:
Grouping is similar to line dedication but now you will be dedicating a line to a group instead of a line to a specific handset. This later will allow individual handsets to be added to the group or groups which in turn mean access to the lines the group is within.
See #6, and now choose 01-07 (group number) instead of the handset id on the end of step #2. Below is a typical scenario arrangement.
Group 1 = Line 1 = Programming # = 01
Group 2 = Line 2 = Programming # = 02
Group 3 = Line 3 = Programming # = 03
Group 4 = Line 4 = Programming # = 04
Note, out of the box no handsets are part of any groups. You must add groups to each and every handset accordingly. No lines will be available to them unless part of the groups.
To add a group on a handset, press 5, 2 then press ADD to add the group. Press 01 for group 1, and ADD again if you wish to group it to 2 (02) and continue for lines 3, and 4 etc.
With grouping you can remove or add lines (groups) to handsets individually at any time.
(Ref #9) Turning on the broadcast through a base unit line port (available for lines 3 and 4 only): Get an administrator handset (ID 10 or 11), and press menu 9, 2, then choose the base id (primary base is 00, and additional bases are from 01-07), then choose 1. You will then have the choice to turn on line 3, or line 4 broadcasting. Dial in on that line to confirm. Read FAQ #6 also.
(Ref #10) Adding a handset to a group (for broadcasting): On each handset, to add it to a group, or groups, press menu 5, 2, then ADD. You can have up to 7 groups. Group id’s are from 01 through 07.
(Ref #11) Recovering the original handset ID after having a phone repaired:
All phones sent in must be registered to our test base. This causes it lose the registration to your base.
Unless you un-registered the handset ahead of time from your base, your base still thinks that ID is still in use. For example if you have 4 handsets registered as ID 10, 11, 12, and 13 and you send in handset 12 for repair. When you reregister it, you will get ID 14 because it still thinks 12 is in use.
To get your handset registration back to ID 12 you must erase the base information for handset 12, which then frees it up for you to then use.
To erase a registration ID that is stored by the base unit, get an administrative handset (ID 10 or 11) and press Menu 9, 2, then 1 to choose which handset registration ID to clear. In our example it would be extension ID 12.
Now ID12 is clear and available as the next registration ID. The base unit gives ID’s to handsets in numerical order of free ID’s. You can now go to #3 and go through the normal handset registration process.
EnGenius DuraFon 4x FAQ & Troubleshooting
EnGenius DuraFon 4X FAQ
Q. How far does the Engenius phone system go? Is there a difference with 2 way radio handset to handset versus base communication?
A. Our claimed range is as follows: Up to 250,000 sq. ft. in a warehouse, up to 3000 acres in an open outdoor area, and up to 12 floors in building. This range is assumed using base to handset communication. The 2 way / broadcast from handset is less than a typical incoming call using the base station. Range can be 25% to as much as 75% less. The actual range of the 2 way and broadcast varies just as does our base to handset communication, based on environment.
Q. How can you tell which model handset I have?
A. Remove the battery to verify model and serial number.
Q. How do I register handsets to multiple EnGenius DuraFon 4x bases?
A. A handset can only be registered to one base at a time. If you need multiple base registration, go with the Durafon PRO.
Q. Can the handset be used out of the box without the base unit for 2 way radio?
A. No, handsets require registration ID’s from the same base unit to receive 2 WAY, or broadcasts.
Q. What is the difference between the 4x system and the EnGenius PRO system?
A. The additions to the PRO include:
Speakerphone capability of the PRO handsets.
Multiple base registration (allowing 2 way / broadcast with all, up to 8 total base units), where 4x is limited to base specific.
Broadcast through a line port.
Q. Is there a range difference between models 1x, 4x, and PRO?
A. No, they both perform the same as far as range.
Basic Troubleshooting
First and foremost, if you encounter any issues with the system, do a power reset on both handset(s), and base station.
**How to turn off line detection (if getting the “no lines avail” prompt)
From an admin handset (id 10, or 11), press Menu, 9,2,5, then select “off”.
(Ref #1) Registering handsets: First power-up the base for at least 15 seconds. Now press the register button on the base and hold it until all line lights illuminate. (The button is located on the side that the antenna is attached to, blue in color and letters REG on it) Next, press menu on the handset followed by 6 (register) and 1(register) during the time the lights are lit on the base unit. The display will say register and then new ID. The ID of the handset will be 10 for the first handset registered to base, and will go in consecutive order there after (11, 12, 13 etc.). Up to 90 handsets can be registered to the base. Keep in mind that ID 10 and 11 are the “Administrative handsets”. These handsets have more options than the other handsets. They can dedicate phone lines to specific handsets, turn the auto attendant on or off, and clear or assign ID’s to other handsets.
(Ref #2a) Resetting a handset serial numbers below 071100601: Press menu, * # # *, then 7 (Factory), then 1 (Clear all). The screen will say “cycle power” press the left soft key for OK. After this you will turn the handset off with the bottom left power key and then back on with the same key.
(Ref #2b) Resetting a handset serial numbers above 071100600: Press Menu, 5, star, then 1 (clear all), then power recycle.
(Ref #3) Deregistering a handset: Same procedure as Ref #1, except press menu 6, 2 on the handset. The handset will display “Deregister” The ID of the handset is now removed from the base and the handset. Note, if you can’t deregister the handset because the handset is damaged, please go to Ref #9 after it has been repaired.
(Ref #4) Base station won’t go into registration mode: Make sure only the power light is on with the base station. Do a power reset on the base station. Lastly, reset the base and try again.
(Ref #5) Resetting the base: (required if you no longer have Id 10, or 11 admin handsets and you need to do setting changes) First power-up the base for at least 15 seconds. (Wait until after line lights flash.). You will now need to press the reset button which requires a narrow object with a point, such as a pen or paperclip. The reset button is located on the side of the base that the antenna is attached to, next to the blue register button with the letters RST beneath it. Hold this button down until the line 1 and line 2 lights up, then you can let go of the button. The base is now reset. (Registration will now start at 10 again)
(Ref #6) Dedicating lines to a specific handset: By default all incoming calls will ring all handsets. To program line dedication to a specific line you must use an administrative handset (ID 10, or 11). You need to choose the line, and then the handset id it will be dedicated to. Note, as you dedicate one line to a handset, the other remaining lines still have “all handsets” going to them, including the dedicated handset. You will need to dedicate all lines to have complete direct dialing to each handset exclusively.
With the administrative handset, press Menu, 9, 1, then 4. Use the up/down arrows to choose the line accordingly you wish to dedicate and the handset id it goes to.
NOTE: By resetting the base (the tiny button next to the “REG” button) you will erase all registration and administrative changes including line dedication of handsets.
NOTE: If you wish to dedicate more than one handset to a line, you must use grouping instead (see Ref #7).
(Ref #7) Dedicating line ports to Groups:
Grouping is similar to line dedication but now you will be dedicating a line to a group instead of a line to a specific handset. This later will allow individual handsets to be added to the group or groups which in turn mean access to the lines the group is within.
See #6, and now choose 01-07 (group number) instead of the handset id on the end of step #2. Below is a typical scenario arrangement.
Group 1 = Line 1 = Programming # = 01
Group 2 = Line 2 = Programming # = 02
Group 3 = Line 3 = Programming # = 03
Group 4 = Line 4 = Programming # = 04
Note, out of the box no handsets are part of any groups. You must add groups to each and every handset accordingly. No lines will be available to them unless part of the groups.
To add a group on a handset, press 5, 2 then press ADD to add the group. Press 01 for group 1, and ADD again if you wish to group it to 2 (02) and continue for lines 3, and 4 etc.
With grouping you can remove or add lines (groups) to handsets individually at any time.
(Ref #8) Adding a handset to a group (for broadcasting): On each handset, to add it to a group, or groups, press menu 5, 2, then ADD. You can have up to 7 groups. Group id’s are from 01 through 07.
(Ref #9) Recovering the original handset ID after having a phone repaired:
All phones sent in must be registered to our test base. This causes it lose the registration to your base.
Unless you deregistered the handset ahead of time from your base, your base still thinks that ID is still in use. For example if you have 4 handsets registered as ID 10, 11, 12, and 13 and you send in handset 12 for repair. When you reregister it, you will get ID 14 because it still thinks 12 is in use.
To get your handset registration back to ID 12 you must erase the base information for handset 12, which then frees it up for you to then use.
To erase a registration ID that is stored by the base unit, get an administrative handset (ID 10 or 11) and press Menu 9, 2, then 1 to choose which handset registration ID to clear. In our example it would be extension ID 12.
Now ID12 is clear and available as the next registration ID. The base unit gives ID’s to handsets in numerical order of free ID’s. You can now go to #3 and go through the normal handset registration process.
EnGenius DuraFon 1X FAQ and Troubleshooting
EnGenius DuraFon 1X FAQ
Q. How different is the range using 2 way, or broadcast handset to handset, as compared to base to handset communication?
A. 2-way, and broadcast handset to handset are independent of the base. Range will be less than a typical incoming call or broadcast from the base, typically 25% to 50% less. If an external antenna is used on the base, the range difference will be even more noticeable. To maximize 2-way or handset broadcasts, use the long antenna on the handsets.
Q. How do I register handsets to multiple DuraFon 1x base units?
A. See our quick reference sheet on registering to multiple base units.
Q. Can a 1x handset work with a 920, 4x, or PRO base unit?
A. No. 1x is not compatible with any other systems.
Q. Will my external antenna from my older EnGenius phone still work with my new 1x?
A. Yes. Our reverse thread TNC connector on the base is the same on ALL telecom products since inception to today.
Q. Can I answer a second call coming through a secondary base while on a call with an initial base?
A. No. The DuraFon 1X handset can only utilize one connection at a time. Using the Telephone service provider’s “Call Waiting” feature, and pressing our “talk/flash” key is the only way to answer a second inbound call can be received. If you need this capability, we suggest using our multiline systems (DuraFon 4x and EnGenius DuraFon PRO).
Q. Will my DuraFon 1X base units interfere with each other or other communication devices?
A. Yes, Base units and or the High Gain antennas should be at least 20′ apart from each other, and other electronic equipment for best performance and to reduce interference.
Q. Does my DuraFon 1X have built in Voice Mail?
A. No built in Voice Mail.
Q. Will my 1X hand off a call as I walk into a second bases zone?
A. No, there is no handoff ability. If using our system behind a PBX/Key System you can transfer to the 2nd bases extension number and pick up after you release from original connection.
Q. How can I tell the different between a 1x, 4x, PRO, and Walkie handset?
A. The 1x handset has a black bezel around the LCD, the 4x is silver, PRO is green, and Walkie is blue. Additionally, you can remove the battery and see the model on the serial number label.
Q. Does the DuraFon 1X handset have speakerphone?
A. Yes and No. All phones built after Nov. 2007 with serial number 07A101340 or higher will now include this feature.
Q. Does a DuraFon 1x support call waiting, and/or 3 way calling?
A. Yes, provided this is handled by the phone company or phone system it is connected to. You will need to press the flash key to flip between callers.
Q. What frequency does the DuraFon 1x operate on, and will it interfere with WiFi networks?
A. The DuraFon uses frequency hopping spread spectrum technology at 902 to 928MHZ. WiFi networks use 2.4GHZ and 5.8GHZ, so our system will not interfere with WiFi networks.
Q. Why would EnGenius use 900Mhz, when this is an older technology compared to the newer 2.4 and 5.8Ghz cordless frequencies?
A. Contrary to common belief, range is actually better at lower frequencies. Lower frequencies are less absorbed by objects and less affected by walls, buildings, trees, and even open air. Additionally, we use 900MHZ to avoid the sharing of WiFi networks, which would not only cause interference, but also reduce range for our system as well. Thirdly, the FCC allows more power to be used at lower frequencies because lower frequencies are safer for human exposure.
Q. When was my phone built, how old is my phone?
A14. The first three values in the serial number determine build date. The first two are the year, and the third digit is the month, where A = Oct., B = Nov., and C = Dec. For example 07Cxxxxxx = 2007, December.
Q. When sharing a line with another non-Engenius phone, I can’t join in, they can’t hear me?
A.. We added this feature to avoid howling or feedback in speakerphone mode when starting a new call. Simply press any digit to turn on the voice path. This feature is now on all Durafon 1x with speakerphone.
Basic EnGenius Durafon Troubleshooting
First and foremost, if you encounter any issues with the system, do a power reset on both handset(s), and base station. Secondly, try resetting the handset and base unit. Note, you will have to re-register the handsets.
(Ref #1) Removing the “enter base ID” prompt: If the handset asks for base ID every time you press talk, press Menu, 8, 2 (for outgoing calls for base 1 settings), and then off. This should only be on when multiple base stations are used.
(Ref #2) Base station won’t go into registration mode: Make sure only the power light is on with the base station. Commonly the unit is accidentally in broadcast or 2 way mode, which will not allow it to be reset, or have line access for that matter. Do a power reset on the base to clear.
(Ref #3) Change from pulse to tone dialing: You must have an Admin phone (ID 11, or 12). If not, do step 4, then 5. From the admin handset press Menu 9, then “10” for base ID, then 1 for dial mode.
(Ref #4a) Resetting a handset for serial numbers below 071100601: Press menu, * # # *, then 7 (Factory), then 1 (Clear all). The screen will say “cycle power” press the left soft key for OK. After this you will turn the handset off with the bottom left power key and then back on with the same key.
(Ref #4b) Resetting a handset for serial numbers after 071100600: Press Menu, 5, star, then 1 (clear all), then power recycle.
Note, you can choose option 2 (keep registration), which resets everything on the handsets EXCEPT the registration to the base. This is useful to clear the logbook, where no problems with the system are occurring.
(Ref #5) Resetting the base: First power-up the base for at least 5 seconds. Now locate the reset button. The reset button is near the phone lines plug in on back of the base unit, and next to the register button. Hold this button down until all four green LED lights illuminate on and off. This will happen quickly. The base is now reset. This means registration information now starts back at “11”. Now go to step Ref #6.
(Ref #6) Registering handsets: First power-up the base for at least 5 seconds. Now press and hold down the register (labeled REG) button on the base until all four green LED lights illuminate. Next, press menu on the handset followed by 6 (register) and 1(register). The display will say register and then new ID. The ID of the handset will be 11 for the first handset registered to base, and will go in consecutive order there after (12, 13, 14 etc.). Up to 9 handsets can be registered to one base. Keep in mind that ID 11 and 12 are the “Administrative handsets” These handsets have more options than the other handsets. They can add additional bases within the system.
(Ref #7) Deregistering a handset: First power-up the base for at least 5 seconds. Press and hold the register button (REG) on the base, until all four green LED lights illuminate. Then on the handset press menu, followed by 6 (register), then 2 (deregister). The handset will display “Deregister” The ID of the handset is now removed from the base and the handset. If the handset won’t deregister, then it probably wasn’t registered to the base in the first place, or lost configuration. (Do steps Ref #5 and #6)
(Ref #8) Using more than one base (linked): The Durafon 1x system allows you to add additional bases, and therefore more than one line. To add additional base units, please first register all handsets to the primary base originally used in the system. Now get an administrator handset (ID 11, or 12) and the additional base unit you plan to add. First power-up that base for at least 15 seconds. Now press and hold down the register (labeled REG) button on the base until all four green LED lights illuminate. Next, press menu on the handset followed by 6 (register) 3 (add base), and then choose 20 (for base #2). Note additional bases 3, and 4 can be done the exact same way, however their base numbers would be 30, and 40 accordingly.