What is the CS55H Home Edition?
Plantronics CS55H is a wireless headset system that allows crystal clear, hands free phone conversations at home. It is ideal for home-based professionals who need to multitask while on the phone. The CS55H offers freedom, comfort and convenience, in addition to improved productivity.
What is the difference between the CS55 and the CS55H Home Edition?
Unlike the CS55 that is meant to be used with office phones in an office environment, the CS55H works with cordless phones in a home environment.
Can I use the Plantronics CS55H Home Edition with my office phone at work?
The Plantronics CS55H Home Edition is NOT ideal as it doesn’t come with the HL10 handset lifter that is recommended for use with office phones. Instead, the Plantronics CS55H comes with a home phone adapter that replaces the need for a lifter. We recommend the Plantronics CS55 instead for office telephone.
Do I need a special phone for this?
No, the Plantronics CS55H works with any home cordless phone, regardless of brand, model or frequency range (GHz).
Does it also work with a corded phone? Why wouldn’t you just use the standard Plantronics CS55?
The Plantronics CS55H can work with a corded home phone. The set-up is the same as with a cordless phone.
A standard CS55 for the office could work with a corded phone in a home environment but its sound performance wouldn’t be optimal. In addition, the CS55 would require the use of a HL10 handset lifter to allow remote call answering. Instead, thePlantronics CS55H already comes with a home phone adapter that allows remote call answering without requiring the installation of a handset lifter on a home phone.
Does it work with a 2-line phone?
Strictly speaking yes, but the user has to decide which of the 2 lines to install the Plantronics CS55H on.
Can I use the headset with my cell phone?
The Plantronics CS55H headset is not a Bluetooth headset and will NOT work with Bluetooth-enabled cell phones.
Can I use the headset with a Mult-Line telephone?
The Plantronics CS55H is NOT designed to work on a Multiline telephone.
What is 1.9GHz DECT wireless frequency and why is it important?
The 1.9 GHz DECT frequency is a new voice dedicated radio frequency recently made available by the United States FCC. It is reserved for voice communications only. That means that headsets built on 1.9GHz DECT will not experience interference from devices like wireless network equipment, microwave ovens and other wireless devices – as can occasionally happen with 900 MHz and more often with 2.4 GHz products. Plantronics believes that this new band is the best technology for wireless voice products, delivering interference-free connections for customers.
What kind of realistic range will I get with this product?
The user should be able to get up to 300 feet from the Plantronics CS55H base. However, the actual range can significantly vary and depends on the home layout (number of walls, construction materials etc.).
What is the battery life of the headset?
The Plantronics CS55H offers 10 hours of talk time and 50 hours of standby time.
What volume adjustments can I make on the headset system?
Yes, the Plantronics CS55H offers several ways to adjust both the microphone (talking) volume and the listening volume. The talking volume can be adjusted on the base while the listening volume can be adjusted both on the base and on the headset.
What are my wearing style options?
Plantronics CS55H comes with two (2) wearing styles options: over-the-ear and over-the-head.
Do I have Caller ID with my Plantronics CS55H Home Edition?
Yes, if the user subscribes to this phone service, Caller ID will show on the phone handset as long as it is turned on.
Can I view Caller ID for an incoming call (Call waiting) while using the headset?
If the user is on a call using the headset and receives another incoming call, he/she will hear the “Call Waiting” beep in the headset provided he/she subscribes to that phone service. In order to view the Caller ID for the incoming call, he/she needs to turn the regular phone back on by pressing “talk”.
Can I switch between calls (“Flash” feature) using the headset?
If the user is on a call using the headset and receives another incoming call, pressing the headset button will simply hang up the current call but will not transfer to the new incoming call.
*Important note: The “Flash” feature is deactivated when the Plantronics CS55H headset is turned on. In other words, if the user turns the phone back on during an incoming call in order to view incoming Caller ID, pressing the “Flash” button on the handset will not switch to the other call.
Will this affect my answering machine?
No, Plantronics CS55H should not affect your answering machine. If a call is not picked up by the user, it will be sent to the answering machine.
Will this affect my voicemail service?
No, Plantronics CS55H should not affect your voicemail. If a call is not picked up by the user, it will be sent to voicemail.
Can I check my voicemail using the Plantronics CS55H headset?
Yes, in order to check voicemail, the user needs have both the headset and the phone turned on at the same time. It is however recommended to turn the phone off when on a regular headset call not requiring any digit entry.
What happens if I need to enter digits while using the Plantronics CS55H wireless headset?
When entering digits on the phone while on an active headset call, the user will hear the dial tones in the headset. Again, it is recommended to turn the phone off when on a regular headset call that no longer requires any digit entry.
How do I make a call with the CS55H Home Edition?
In order to dial a call, the user:
– Dials the number on the cordless phone
– Presses the button on the headset once the call is connected
– Hangs up the phone and keeps talking while walking up to 300 ft away from the base.
Important note: It is highly recommended although not mandatory to hang up the phone before transferring the call to the headset. The main reason is to eliminate potential buzz or echo sounds resulting from having both the handset and headset active at the same time. By hanging up the phone, the user also has the benefit of being able to dock and therefore recharge the phone!
What are the basic troubleshooting tips for the Plantronics CS55H?
o Match up color labels
o Push all plugs firmly into base and wall (see user guide p.6)
o Place base at least 1′ away from phone, computer or other metal object (p.9)
o Push headset gently into cradle and charge for 3 hours (p.8)
o To place a call (see preferred option 1 on p.10):
1. Dial number on phone
2. Press headset button, base and headset light up green
3. HANG UP phone to transfer call to headset
o To receive a call, simply press headset button
o Adjust the listening and speaking volumes as needed (p.12 &13)
o To see incoming caller ID (upon hearing call waiting beep), undock phone and push talk.
o To accept new call, press headset button to hang up current call and transfer to new call.
(Flash is deactivated.)
What do I do if I hear static or buzz?
Make sure to place base at least 1′ away from phone, computer or other metal object and to turn phone handset off while using the headset.