Call centers (Contact Centers) are notoriously loud (fact). It’s makes it difficult to hear and be heard in such a crowded environment. Even if there are only a few people in the same room, talking over one another can be a serious problem when dealing with customers. Let’s take a look at some of the best rated and wallet friendly headsets. Keep in mind that compatibility will vary by phone.
At such a modest price, this is the perfect entry level headset. It is very light, has an adjustable headband/mic, provides great audio, and comes standard with a noise canceling microphone. It has a 270 degree bendable boom mic, and you’ll hear your customer clearly and be heard by them because of the HD Voice and Wideband sound. Just in case your customers are yelling at you, it comes with a PeakStop technology that will protect your hearing from sudden loud spikes in audio. This headset requires a bottom cable / amplifier. Comes with a 2 year manufacturer’s warranty.
|Jabra Biz 2300 QD Duo Binaural Noise Canceling Headset: (available in mono) staff favorite|
This headset is a big step up from the above Biz 1500 model. You’ll have all the same standard features, i.e noise canceling microphone, wideband audio, PeakStop technology, but even more goodies with this one. The Biz 2300 is a beefier version of the above with a Kevlar reinforced cord and an unbreakable 360 degree spinning boom microphone. You won’t sacrifice any comfort for toughness. Better noise cancellation, higher quality audio and voice, and much tougher. You cannot go wrong with this headset. This headset requires a bottom cable / amplifier. Comes with a 2 year manufacturer’s warranty.
Plantronics HW520 EncorePro Noise Canceling Binaural Headset: (available in mono) – My Favorite
The Plantronics EncorePro series headsets are very similar to the Jabra Biz series. They also come with a great noise canceling microphone, Wideband audio, and hearing protection VIA SoundGuard technology. To boast its toughness, Plantronics laser welds its joints, has a flexible unibody boom, and uses aircraft grade aluminum. It comes with very comfortable foam ear cushions and a lightweight adjustable headband. This headset requires a bottom cable / amplifier. Comes with a 2 year manufacturer’s warranty.
Plantronics HW720, HW301N EncorePro Noise-canceling Headset: (Available in Mono)
The HW720 is the top of the line corded headset that Plantronics offers. It’s designed to give more luxurious feel to its users. It comes with plush leatherette ear cushions, an extendable microphone, and reinforced lightweight headband. Noise canceling microphone, Wideband audio, and SoundGuard technology are standard. The audio will be more crisp and the noise canceling microphone with reduce more noise with the HW720. In addition to all of the features, it’s just an overall good looking headset.
The Plantronics Savi 8220 Wireless headset is one of the newest headsets on the market. It has some of the best options available. You can connect this headset to 3 devices at the same time. You can connect it to a desk phone, a computer via USB, and a cellphone via Bluetooth. You will have some of the best wireless range on the market at almost 500ft line of sight. Another really great feature of this headset is the active noise canceling it has in the earphones. It will block out noise if you are in a loud place. Not only will it block out noise for the user but it has a great noise cancelling microphone. Comes with a 1 year manufacturer’s warranty. Click here to buy now.
The Jabra Engage 75 Headset is one of the newest additions to Jabra. It has some very nice features such as connecting it to 5 devices at once! You can connect it to your desk phone, 2 computers via USB, and 2 Bluetooth devices. Crazy right? It has a great noise canceling microphone, and great audio quality so you and your customers can communicate well. You will have great range and talk as well. You will get around 500ft line of sight wireless range, and around 13 hours a talk time. Another great thing is you have a built in busy light on the headset so your coworkers won’t bug you when you are on a call. This headset also has some of the best security available, with 65-bit AES encryption, and 128-bit authentication. This headset is very light and comfortable to wear all day. Comes with a 1 year manufacturer’s warranty. Click here to buy now.
In conclusion, I would recommend either the Jabra Engage 75 or the Plantronics Savi 8220. Both are great headsets for your call/contact center, if you need a headset for a loud environment, go with the 8220. If your office isn’t too loud, go with the Engage 75. Either way they are both great choice.
Ask for Jimmy, Jimmy@headsetplus.com