Secure Headset Group (SHG) Headsets - Poly compatible

Starkey Headsets are now SHG — Secure Headset Group

You're looking at the SHG headset range — the brand long known as Starkey Headsets, renamed Secure Headset Group in 2025. Same American-made headsets, same model numbers, new name on the box.

These are corded Quick Disconnect headsets for places where a dropped call isn't an option — contact centers, government desks, and emergency consoles. The "-PL" in a model name means it snaps onto Plantronics and Poly QD amplifiers, so it drops into gear you likely already run.

Is SHG the same as Starkey Headsets?

Yes — one company, new name. After nearly forty years as Starkey Headsets, the company rebranded to Secure Headset Group (SHG) in January 2025 to reflect a sharper focus on secure communications. The headsets themselves didn't change: same engineering, same model numbers, same Quick Disconnect connector. An S130 you bought years ago as a Starkey is the identical headset sold today as SHG.

[callout type="info"]If you already run Starkey headsets, nothing about your setup changes. The cords, amplifiers, and Quick Disconnect cables you own still fit the new SHG headsets — the connector is unchanged. You're reordering the same product under a different label, not migrating to a new system.[/callout]

How to choose an SHG headset

The range comes down to a few practical choices, and the last one is where people slip up.

• [icon:headset-mono] Mono — one ear covered, one open. The default for a busy floor: you track the line, the room, and a colleague leaning over to ask a question, all at once. The S130-PL is the lightweight single-speaker model.
• [icon:headset-stereo] Binaural — both ears covered. For focus on a loud contact-center or console floor. The S620 pairs this with triple oversized ear cushions built for a 12-hour shift.
• Microphone — noise-canceling or not. The noise-canceling mic here is a directional, passive mic that rejects room noise on the caller's end so your line stays clear — not active noise cancellation on your own ears, which these don't have. The S130-PL ships with a standard mic for quieter rooms; the S620-NC-PL adds the passive noise-canceling mic for busy floors.
• Quick Disconnect type — match it to your amplifier. The "-PL" models use a Plantronics-compatible QD and snap onto Plantronics and Poly amplifiers and cables. SHG also makes "-GN" versions for Jabra/GN QD systems. Both models stocked here are -PL; if you run Jabra amplifiers, ask us about the -GN equivalent.

[callout type="honest"]The headset is only the top half. Like the Plantronics EncorePro line, an SHG headset ends in a Quick Disconnect, not a plug — so you also need a matching amplifier or direct-connect cable to reach your phone or computer, bought separately. Because these are -PL versions, that means a Plantronics or Poly QD amplifier or cable. If you're simply replacing an old Starkey headset, your existing connector works as-is. Tell us your phone or amplifier model and we'll confirm the fit before you order.[/callout]

Replacing a discontinued Poly or Plantronics headset

If a Poly part finally quit and you've found you can't reorder it, here's what happened: Poly (formerly Plantronics) wound down its specialty communications line in 2025 — the SHS1890 amplifier, the CA22 and P10 adapters — and spare parts and repair paths for those are drying up. SHG is where that line landed. The successors use the same Plantronics Quick Disconnect, so your existing headset tops keep working — you replace the part underneath, not the whole position.

The direct swaps:

Discontinued Poly / Plantronics part	What it did	SHG replacement
SHS1890 / SHS1890-15	6-wire push-to-talk amplifier	S D145-PTT/AMP
CA22CD (and older CA12CD-S)	Wireless DECT push-to-talk adapter	S D200 DECT
P10 / WE-425 / 4-wire amp	4-wire amplifier cable	S D144-Amp Cable

Not sure which generation your console runs, or which Poly part number you're holding? Send us the model off the label and we'll confirm the exact replacement before you order.

Why mission-critical buyers choose SHG

SHG earned its reputation in rooms where the audio cannot fail — 911 dispatch centers and PSAPs, federal agencies, and every branch of the U.S. military, where an all-day shift and a guaranteed-clear line are the baseline, not a selling point. The oversized cushions and lightweight build are why operators reach for these through a 12-hour shift without the ear fatigue a heavier headset leaves behind.

[stat]99.96% — SHG's documented headset reliability rate[/stat]

For a public-safety or contact-center buyer, that figure is the whole argument. A headset that fails mid-call isn't an inconvenience — it's a safety problem. The build is American-made and engineered for security from the connector up, which is also why SHG clears the government procurement requirements most office headsets can't touch:

[checklist]

TAA compliant

NDAA Section 889 compliant

FIPS 140-2 compliant

2-year manufacturer warranty

American-owned, with U.S.-based manufacturing and support

[/checklist]