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What does Plantronics warranty covers

Plantronics warranty covers defects in materials and workmanship of Plantronics products manufactured, sold or certified by Plantronics which were purchased, and used, in the United States or Canada

How long the warranty lasts

The duration of the warranty depends on the type of Plantronics product:

Commercial Products (Plantronics Call Center Headsets):

• are warranted for two (2) years from the date of purchase of the Products;
  
• are products specially designed for Call Center usage and office usage (i.e. H-Series Headsets - 'H51, H101, H171"; Polaris Headsets - 'P51, P101, P171; Amplifiers - 'M12, Mx10, A20, S20; and other connectors 'P10, etc.)..

Non-Commercial Products:

• are warranted for One (1) year from the date of purchase of the Products;
  
• include Plantronics Computer Headsets (i.e. .Audio series and DSP series), Cell Phone Headsets (M-Series M110, M205, MX100, M1500 'Bluetooth'), Wireless Headsets (i.e. CA-10, CT-10, CT-12, CS50), Headset Telephones (i.e. T10, S10, DA-50, etc.), and most special application headsets

Who is covered

Plantronics warranty extends to you only if you are the end user with the original purchase receipt.

What Plantronics do to correct warranty problems

Plantronics will, at their option, repair or replace the Products that do not conform to the warranty. Plantronics may use functionally equivalent reconditioned/refurbished/remanufactured/pre-owned or new Products or parts.

How to get Plantronics warranty service

You may return the amplifier or base unit for warranty service without returning the entire product. You must return other Products as a complete unit. You will be responsible for shipping charges, insurance, and other transportation-related expenses incurred in returning Products to Plantronics. For warranty service, you will need to return the Product, freight pre-paid, to Plantronics at the address below:

UNITED STATES

Plantronics, Inc.
Service Center Operations
345 Encinal Street
Santa Cruz, California 95060
Phone: (800) 544-4660 (toll free)
Fax: (800) 279-0162 (toll free)

CANADA

Plantronics Service Center
8112 Trans Canada Highway
Ville St-Laurent, Que.
H4S 1M5
Phone: (800) 540-8363 (toll free)
Fax: (514) 956-1825 (toll call)

You must include the following information with the returned Product(s): (1) bill-to address; (2) ship-to address; (3) copy of your receipt, bill of sale or other comparable proof of purchase, or purchase order number; (4) number and description of units shipped; (5) your name and telephone number; (6) a detailed description of the problem. If you return out-of-warranty Products or Products under warranty that are determined not to conform to this warranty, you will be responsible for all return-shipping and other transportation-related expenses. If additional information is needed, please contact us at the telephone number listed above.

What Plantronics warranty does NOT cover

• Defects caused by (a) accident, fire, misuse, neglect, unusual physical or electrical stress, or modification; (b) improper or unauthorized installation, wiring, repair, or testing; or (c) any other cause beyond normal usage.
  
• Products that are operated in combination with ancillary or peripheral equipment or software not furnished or otherwise certified by Plantronics for use with the Products ("ancillary equipment"), or any damage to the Products or ancillary equipment as a result of such use. Among other things, "ancillary equipment" includes batteries, chargers, adapters, telephone headset, connector cable, and power supplies not manufactured or supplied by Plantronics. Any of these voids the warranty.
  
• Someone other than Plantronics (or its authorized service centers) tests, adjusts, installs, maintains, alters, modifies or services the Products in any way. Any of these voids the warranty.
  
• Products that have: (a) serial numbers or date tags that have been removed, altered or obliterated; (b) board serial numbers that do not match each other, or board serial numbers that do not match the housing; or (c) nonconforming or non-Plantronics housings or parts. Any of these voids the warranty.
  
• Consumable spares and accessories (unless they are found to be non-functional or broken upon purchase of product), such as:

1. Cases and case parts
   
2. Modular Plugs
   
3. Cradles
   
4. Headbands
   
5. Lanyards
   
6. Pouches
   
7. Voice Tubes
   
8. Decorative Finishes
   
9. Switches
   
10. Eartips, Eartip Kits, Ear Cushions, Ear Loops and Ear Budeez

Out of Warranty Repairs. Flat-rate repair rates apply to Products not covered by this warranty. To obtain information about Products needing repairs that are not covered by this warranty, please call the telephone number previously listed. Plantronics will provide information on repair availability, rates, methods of payment, where to send the Products, etc.

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