Detail Information on Poly (now HP) Warranty, Repairs and Service
What does Poly (formerly Plantronics) warranty covers
Poly warranty covers defects in materials and workmanship of Poly products manufactured, sold or certified by Poly which were purchased, and used, in the United States or Canada. It’s one, two and sometimes three years, depending on the product.
How to get Poly warranty service
For new under warranty claims, the end user will need to log into the HP portal and submit a claim for a replacement. For technical support under the warranty period for Poly products including troubleshooting you can do it in 2 ways, the first would be over the phone, and the second one you can request tech support via chat using the HP support portal. After creating a profile on the HP portal, you can register your faulty unit and then engage with an available agent on chat if tech support needed.
1-855-765-7878
https://www.poly.com/us/en/support/warranty-service
https://support.hp.com/us-en/poly
It is important to have the closest date of purchase as that helps to calculate the proper time of the warranty, if this information is not available HP can run the serial number of the device and calculate the remaining time of this warranty. The withdraw of using the serial number is that HP might short the warranty timeline as it’s based on manufacturing date and not on purchasing date. It is highly advised to always keep a copy of the invoice from the authorized partner as it can be requested on HP’s discretion as proof of origin of the unit on the claim.
After registering a faulty unit, submit a claim for a replacement unit under the warranty and after this claim had been submitted an email confirmation would be sent, follow this email would be a second email with the claim approved. With the approved claim there will be another email with the RMA documentation for the faulty unit. The replacement unit gets shipped to the end user and with a prepaid label for the return of the faulty one. The replacement gets delivered and using the same box that came in, ship the faulty unit with the pre-paid label mentioned. All shipping charges are covered under the HP warranty period.
How long the warranty lasts
The duration of the warranty depends on the type of Plantronics product:
Business Products (Plantronics H-series Headsets): are warranted for two (2) years from the date of purchase of the Products;
are products specially designed for Call Center usage and office usage (i.e. H-Series Headsets – ‘HW510, HW520, HW710, HW720″; Amplifiers – ‘M22″, and other connectors ‘A10, HIS, HIC cables, etc.)..
Blackwire USB corded headsets (i.e. Blackwire 5210 USB-A, C3225 Blackwire Stereo USB-A, Blackwire 8225 USB-C)
Savi wireless headsets (i.e. Savi 8200, Savi 7200, Savi 7300)
Voyager wireless headsets (i.e. 5200 UC, Focus 2 MS, Office 4300 Base)
Poly Sync products (i.e. Sync 20, Sync 40, Sync 40+)
Poly Studio P Family (i.e. P5, P15)
Other Products:
are warranted for One (1) year from the date of purchase of the Products;
CS Wireless Headset family (i.e. CS540)
Headset Telephones (i.e. T110, S12, CT14, etc.)
Poly Studio X Family (i.e. Poly Studio X30, Poly Studio X50)
Most special application headsets (i.e. CA22CD-SC, SHS1890-15, SHR-2083-01)
Who is covered
HP warranty extends to you only if you are the end user with the original purchase receipt.
What HP do to correct warranty problems
Poly will, at their option, repair or replace the Products that do not conform to the warranty. Poly may use functionally equivalent reconditioned/refurbished/re manufactured/pre-owned or new Products or parts.
What Poly warranty does NOT cover
- Defects caused by (a) accident, fire, misuse, neglect, unusual physical or electrical stress, or modification; (b) improper or unauthorized installation, wiring, repair, or testing; or (c) any other cause beyond normal usage.
- Products that are operated in combination with ancillary or peripheral equipment or software not furnished or otherwise certified by Plantronics for use with the Products (“ancillary equipment”), or any damage to the Products or ancillary equipment as a result of such use. Among other things, “ancillary equipment” includes batteries, chargers, adapters, telephone headset, connector cable, and power supplies not manufactured or supplied by Plantronics. Any of these voids the warranty.
- Someone other than Plantronics (or its authorized service centers) tests, adjusts, installs, maintains, alters, modifies or services the Products in any way. Any of these voids the warranty.
- Products that have: (a) serial numbers or date tags that have been removed, altered or obliterated; (b) board serial numbers that do not match each other, or board serial numbers that do not match the housing; or (c) nonconforming or non-Plantronics housings or parts. Any of these voids the warranty.
- Consumable spares and accessories (unless they are found to be non-functional or broken upon purchase of product), such as:
- Cases and case parts
- Modular Plugs
- Cradles
- Headbands
- Lanyards
- Pouches
- Voice Tubes
- Decorative Finishes
- Switches
- Eartips, Ear tip Kits, Ear Cushions, Ear Loops and Ear Buds
Out of Warranty Repairs. Flat-rate repair rates apply to Products not covered by this warranty. To obtain information about Products needing repairs that are not covered by this warranty, please call the telephone number previously listed. Plantronics will provide information on repair availability, rates, methods of payment, where to send the Products, etc.
