EPOS SC 230 MS II USB-A Mono Headset – Microsoft Teams Certified
The EPOS SC 230 remembers your fit
Hand a shared headset to a different agent every shift and the headband never quite sits right — everyone re-adjusts from scratch, and the last person's setting is gone the moment they walk away. The EPOS SC 230 solves that with something most corded headsets skip entirely: a name tag with a user ID slot and numbered grooves on the headband, so each agent can return to their own saved fit in seconds.
It's a mono, single-sided USB headset in EPOS's IMPACT 200 Series, Microsoft Teams and Skype for Business certified, with a noise-canceling microphone, EPOS Voice wideband audio, and CircleFlex dual-hinge ear cups for a custom fit. The headband is metal-reinforced for daily wear, ActiveGard technology protects against acoustic shock, and it weighs about 3 ounces with a 2-year warranty.
What do the numbered grooves on the EPOS SC 230 headband do?
They let an agent return to their exact headband setting instantly, without measuring or guessing. Each groove is numbered, and the headset includes a name tag with a slot for a user ID — write down your number once, and every time you pick up that headset (or a shared one on the same fleet), you're back to your own fit in seconds. It's a small detail built specifically for hot-desking and shift-based call center floors, where the same physical headset serves multiple people across a day.
A fitting system built for the fleet, not one desk
This is the kind of feature that never shows up on a spec sheet comparison but matters enormously in practice. A call center running the EPOS SC 230 across dozens of shared stations can skip the daily re-adjustment ritual entirely — write the number down once, and the headset remembers your fit every time you put it on, whether it's the same unit or another SC 230 on the same numbered scale.Also comes in stereo: the SC 260
EPOS's SC-series naming follows a real pattern, and it holds here just as it does across the rest of the catalog: the third digit in the model number marks ear count. SC 230 is mono, single-sided; its stereo counterpart in the same IMPACT 200 Series is the SC 260, covering both ears. Same build, same certification, same headband system — the choice is one ear or two.
One ear covered, keeps you aware of the room. For shared desks and roles that need to hear colleagues nearby.
Both ears covered, more isolation from a noisy floor. Same IMPACT 200 Series build and headband system.
Is the EPOS SC 230 Microsoft Teams certified?
Yes — the EPOS SC 230 is certified for both Microsoft Teams and Skype for Business, and UC optimized for other major softphone platforms. It connects over USB with in-line controls for answer/end, volume, mute, and redial, all through one control unit on the cable.
Built for the fleet, not the boutique
One boom, 350 degrees of adjustment
The pivotable boom on the EPOS SC 230 rotates through 350 degrees, giving nearly a full circle of positioning so the microphone lands correctly whether the headset is worn left-eared or right-eared. At 3 ounces, it's light enough that agents forget they're wearing it well before the shift ends.
The EPOS SC 230 is the headset built for a floor where the same units serve different people every shift — a numbered headband that remembers each agent's fit, a boom that adjusts to nearly any position, and a metal-reinforced build that holds up to daily hot-desking without needing babying. Plug it in over USB, and Teams or Skype for Business recognizes it immediately.
- EPOS SC 230 MS II mono USB headset with in-line control unit
- Acoustic foam ear pad with leatherette cover (fitted)
- Cable/clothing clip, pre-mounted
- Nylon carry pouch
- Safety guide
- Quick start guide
| Type | Monaural (single-ear), over-the-head, on-ear |
|---|---|
| Series | EPOS IMPACT 200 Series |
| Microphone | Noise-canceling, pivotable boom, rotates 350° |
| Audio | EPOS Voice wideband audio; frequency range approx. 50–18,000 Hz |
| Connector | USB-A, in-line control unit |
| Controls | Answer/end, volume, mute, redial |
| Certification | Microsoft Teams and Skype for Business certified; UC optimized for other major platforms |
| Fit system | CircleFlex dual-hinge ear cup; numbered headband grooves with user ID name tag for shared/hot-desk use |
| Hearing protection | ActiveGard technology; EU Noise at Work Directive (2003/10/EC) compliant |
| Comfort | Acoustic foam ear pad with leatherette cover; metal-reinforced headband for heavy use |
| Weight | 3 oz |
| Stereo sibling | EPOS SC 260 (same series, both ears covered) |
| Part number | 1000578 (old part 506482) |
| Warranty | 2-year manufacturer warranty, plus HeadsetPlus lifetime technical support |
Software. The EPOS SC 230 is certified for Microsoft Teams and Skype for Business, and UC optimized for other major softphone platforms. No drivers are required over USB.
Hardware. The headset connects via a fixed USB-A cable with an in-line control unit; there's no wireless or mobile connectivity on this model.
Platforms. The EPOS SC 230 is built for contact centers and shared-desk office environments where headsets rotate between users across shifts, and durability under daily use matters as much as call quality.
FAQ
Frequently Asked Questions
The EPOS SC 230's numbered headband grooves, paired with a name tag for a user ID, let an agent return to their exact fit instantly on a shared or hot-desked headset — write down your number once, and skip re-adjusting from scratch every shift.
Yes. The EPOS SC 230 is certified for both Microsoft Teams and Skype for Business, and UC optimized for other major softphone platforms, connecting over USB with no additional software required.
The EPOS SC 230 is mono, covering one ear. The EPOS SC 260 is its stereo counterpart in the same IMPACT 200 Series, covering both ears. Both share the same headband, certification, and build.
The EPOS SC 230 ships with the headset, an acoustic foam ear pad with a leatherette cover, a pre-mounted cable clip, a nylon carry pouch, and a safety and quick start guide.
The EPOS SC 230 weighs about 3 ounces, light enough for a full shift of wear.
The EPOS SC 230 uses foam-and-leatherette ear pads and a standard noise-canceling microphone, positioned for contact center fleets. EPOS's Century series (SC 630, SC 635, SC 665) uses solid leatherette, an ultra noise-canceling microphone, and a 3-year warranty — a step up for voice-critical or higher-volume work.