Are you using Dragon Naturally Speaking dedication software? Looking for compatible and the most accurate voice recognizing headsets for Dragon NaturallySpeaking? First you need to decide if you like to use a wireless or corded headset. Typically it’s about a $100 difference in price. With a wireless headset, you have the freedom to walk away from your computer (or laptop) wirelessly and speak up to 300ft away without any wires attached. Today’s wireless headset are just as clear as any corded headsets. Nuance has thoroughly tested many headsets and has rated them accordingly with an accuracy scale (in dragon scores). Some of our recommended headsets and my favorite picks for Dragon Naturally Speaking (all with the 5-dragon accuracy ratings).
Plantronics Corded Dragon Certified Headsets:
- Affordable, yet very solid Plantronics USB headset
Plantronics Blackwire 7225 USB Stereo Corded Headset, Black (staff favorite)
One of the newer and best Plantronics USB headsets we’ve tested. It’s the only wired USB headset with active noise canceling speakers.
Plantronics Wireless Dragon Certified Headsets:
very well built, feels solid, excellent sound quality, very comfortable fit with well padded headband.
If you can’t decide how you like to wear the headset, the model is for you. it comes in 3 different styles in the box. So you can switch to any of them any time. It’s very very light weight.
You can also pair it to your mobile phone and take it with you where ever you go when’re not using it with Dragon on the computer
This is the double ear version that has excellent stereo sound for music and Bluetooth mobile phone, listen to music or any streaming content when you’re not using it with Dragon.
Jabra Corded Dragon Certified Headsets:
Affordable quality wired USB headset from Jabra. It has in-line controls on the cable. solid built with 2 year warranty
Another entry level Dragon certified headset. It also has a 3.5mm jack for any smart phone or tablet that has the 3.5mm connection.
double ear version
Top of the line Jabra wired USB headset certified for Dragon. Built from high quality material, including Kevlar reinforced cable, gold connectors. 3 year warranty.
Jabra Wireless Dragon Certified Headsets:
Jabra EVOLVE 75 UC Stereo Bluetooth USB Headset (staff favorite)
The top of the line Jabra USB wireless headset, it has it all. Active noise canceling. connect to both Computer for Dragon and it’s also Bluetooth to pair with any smart phone or Bluetooth device.
For further assistance or questions call Headsetplus.com at 877-999-3838 and we will gladly assist or answer any questions.
Hello class, today we will be looking at headsets that are compatible for your PC (Windows) and Apple Mac OS. Many businesses today are opting to use their computers in lieu of phones to make phone calls. It’s a very cost effective method to reduce spending by using VOIP and other soft phone applications. There are so many options out there, but I will list the ones that stand out most to me. The most important things to consider are the call quality and comfort. All of these headsets below are plug and play, and even someone like myself can install them. If you plan on sitting at the computer and don’t need to be mobile, I’d recommend getting a corded. If you need to be more mobile, or just don’t want to be tied to your desk, go wireless. Let’s begin shall we?
|Jabra EVOLVE 40 MS Stereo USB Headset for MS Lync:|
This is a great entry level corded headset. It connects via USB and as a bonus, it comes with a 3.5mm jack so you can connect it to your smart phone, tablet, etc. It has a noise canceling microphone, a built in busy light so your colleagues/friends know if you’re on a call, and Hi-Fi wideband frequency response. A great headset for the casual user. Comes with a manufacturer’s 2 year warranty. Click here to buy now.
Next up we have the….
This is quite a unique wireless headset. Generally speaking, wireless USB headsets use Bluetooth connectivity, however, this headset runs on DECT (similar to a cordless phone.) Because of this you get an astonishing range of up to 300ft. This headset has a great noise canceling mic and WideBand audio. As a bonus this headset comes with 3 different wearing styles, headband, ear hook, and neckband. The only downside to this headset is the lack of Bluetooth capability but still an awesome headset. Comes with a 1 year manufacturer’s warranty, click here to buy now.
This bad boy is a great wireless headset without breaking the bank. This headset is basically an upgraded version of the Evolve 40. It comes with a Bluetooth dongle that plugs into your PC or Mac via USB and gives you up to 100ft wireless range. You have a great noise canceling mic, and Hi-definition sound, which is great for you and your customers. If you’re not on a call, simply kick back and jam to some tunes. The coolest feature of this headset, is you can connect to your cellphone simultaneously via Bluetooth. You have 10 hours talk time so don’t worry about those long winded calls. Comes with a 1 year manufacturer’s warranty. Click here to buy now.
Out of all of the wireless Bluetooth headsets, this headset provides the longest range of up to 150ft through the computer. It has active noise canceling through the ear phones (think of Bose), Wideband audio, great noise canceling microphone, and built in smart sensors which can detect when you put on and take the headset off. You have 12 hours of talk time, and up to 15 hours of music streaming. Comes with a 1 year manufacturer’s warranty. Click here to buy now.
And my personal favorite…
This is a beast of a headset. You have Hi-Fi stereo sound, excellent noise canceling microphone, active noise canceling through the ear phones (think of Bose), and it they just look great all around. Similar to the Evolve 65 you will have up to 100ft wireless range, but an incredible 15 hours of battery on a full charge. Like the above headsets, you just simply plug it in via USB and you’re ready to rock. Need to take a long drive or flight somewhere? Take them with you and use enjoy music on your phone! Your customers will love talking to you on this headset. Comes with a 1 year manufacturer’s warranty. Click here to buy now.
Pure luxury. . .
This is a new wireless USB headset by Sennheiser. It’s a nice headset for for use with a computer. You can listen to music and take calls. It has a nice dual noise canceling microphone and you get up to 100 ft wireless range. The cool thing about this headset is it has active noise canceling. You can block the unwanted background noise if you’re in a loud environment. It has a great battery time of 25 hours. It also comes with a 3.5mm cable for use with a smart phone and a storage pouch. Comes with a 2 year manufacturer’s warranty. Click here to buy now
This headset is the newest edition the the Plantronics Blackwire line. It’s basically a corded Voyager Focus. This is a corded USB headset with active noise canceling. You don’t really see any corded headsets with active noise canceling but here it is. This headset also has a nice omni directional boomless mics to help pick up your voice. The microphones are noise canceling as well. If you’re not working, you can still use this headset to listen to music. It has nice Hi-Fi stereo earphones. This wouldn’t be my first choice when picking a noise canceling headset, but if you’re on a a budget, this might be a good pick for you. Click here to buy now.
PC VoIP USB Softphone Computer Headsets Review for 2019
There are a lot of USB Computers headsets for your VoIP softphone, this guide will help you decide which one is right for you, by showing some of the latest headsets with the best features available for your VoIP phone. Almost all of these headsets have Binaural Capability (both ears covered).
This is a standard corded USB headset that has a few cool features to set it apart from other headsets out there. The coolest feature with the Evolve Series, is starting at the Evolve 40, they have a useful ‘Busy Light’ that lights up red on the side of the headset (the circle around the JABRA symbol). This headset includes an in-line volume control, at this volume control the headset has the ability to disconnect into a 3.5mm plug, which allows you to use this headset with cell phones and tablets. A groove on the headband allows for the microphone to be stored more discreetly when not being used.
This corded USB headset from Plantronics has a lightweight and comfortable design. Fit with a volume control, it can disconnect there and turn into a 3.5mm headset, usable with a smartphone or tablet. It has a great flexible noise canceling microphone, wide band audio and an affordable price point. The headset can fold into a soft carrying case for easy portability.
Plantronics Blackwire 7225 USB Stereo Corded Headset $149 <my favorite corded
The newest edition to the Blackwire series. This is a unique corded usb headset. Not only is it great for communication, it is great for listening to music. You have Hi-Fi stereo sound! The best feature of this headset is the newly added active noise canceling. So not only do you have a nice noise canceling microphone, you can also block out the noise of your co workers. It has a 4 boom-less microphones that will help pick up your voice. Click here to buy now.
This is a Wireless USB headset, with similar features to the Evolve 40 above. The wireless USB Dongle, pictured below the headset, allows the headset to connect to your PC with up to 100ft of range. It also has Bluetooth capability, you can connect to a cell phone or tablet via this headsets Bluetooth Connection. Like the Evolve 40, this headset also has a busy light, that is a red circle around the JABRA symbol, and has a microphone groove on the headband.
Plantronics Voyager 4220 is the latest of the wireless USB computer headsets with all the latest headset technology. It comes with a class1 BT600 USB-A dongle (included) allowing 100ft of range (vs. 30ft for regular class 3 Bluetooth). Compatible with both PC and Apple Mac computers. Built-in busy light to alert people around you that you’re on a live call. Microsoft Skype for Business Certified to be plug and play compatible. when fully charged, the battery last for 12 hours of talk time. the Boom has 2 microphones (1 uni-directional; 1 MEMS-directional) for the best voice pickup possible, Making the Blackwire 4220 one of the best USB computer headset on the market today.
The top of the line as far as headsets go, this wireless headset has it all. Up to 12 hours of talk time or 15 hours of listening time, a best in line noise canceling microphone, and super comfortable headband and ear phones make this headset one of the best out there. It connects wireless to your computer or laptop, as well as having the ability to connect via Bluetooth to your cell phone or tablet. The sound quality is top notch, with active noise canceling to cancel out more background noise than usual, if you want the best headset available, look no further, this headset is for you.
Plantronics Voyager 8200 UC Bluetooth Wireless Headset => my favorite wireless
The Plantronics Voyager 8200 UC is the latest (2017) addition to the Plantronics Voyager wireless headset line from Plantronics. It’s the first Plantronics with a “boomless” microphone. Don’t let the missing microphone fool you. The missing boom and microphone does not mean it was poor sound when you’re on the phone (or softphone). It has 4 total microphone, specially engineered and placed at different locations on the headset for optimal voice pickup. See below:
In addition, it comes with leatherette “circumnaural” ear cups and speakers to to surround both ears completely on top the active noise canceling technology to block out just about any background “unwanted” noise you have in your surroundings. it comes with a USB adapter for your PC/computer, so you can communicate wirelessly up to 100ft away. The Voyager 8200 is also a Bluetooth headset so you can pair it with your smartphone (like an Apple iPhone). so it can be used as a cell phone headset or simply use it as a great music headphone when you’re not working! Go HERE for more details.
The newest addition to the list comes from Sennheiser, with the Sennheiser MB 660 UC wireless Bluetooth Headset, this headset has NoiseGard Active Noise Canceling. Certified and ready for Skype for Business, this headset has a boom less microphone, with 3 digital noise canceling microphones built in to the ear cups. An amazing battery time of 30 hours and a superb 15 day battery life on standby, making it a good option for road warriors that need to have best talk/standby time on their headset for business. If you run out of power, the Sennheiser MB 660 UC has you covered, with a 3.5mm cable that allows you to use it with virtually any device with a 3.5mm jack. A hard travel case gives it a nice touch when folding it and storing while traveling and the 2 year warranty gives you piece of mind on this headset. Go HERE for more details.
As you are aware, the venerable 3.5 mm headphone jack so commonly found on cell phones, tablets and laptops is getting axed in a slow but steady pace. This transition started with the iPhone killing the 3.5 mm for the Lightening , HTC with their newest phones, Google with its Pixel2 and 2XL , among others in order to have a more compact and slim design.
The 3.5 mm transfers stereo analog audio out of the socket, which means that all the “magic” of nice sound will be credited to the same phone, on the other hand USB-C transmits the digital audio data over the same headsets instead.
With this being said, here are the best USB-C headphones you can get on the market today:
The Engage 50 Stereo headphone is one of my favorites thanks to its 3 microphone noise canceling, Intelligent Volume Control, slim design and built in busy lights. So easy to adjust over the head, and Skype for Business Certified make this one of the easiest headsets to use on the market. Click HERE to know more about it.
The Jabra Engage 50 Mono, is as good as the big brother the Engage 50 Stereo, mainly for not so noisy working environment, built in busy light, adjustable boom arm with the nice 3 microphone noise canceling system making it one of the best, easy to use and adjustable with an extraordinary lightweight of 61g. You can learn more of the Jabra Engage 50 Mono HERE.
Plantronics enters the USB-C Market with the Blackwire 5220 USB-C, a nice stereo headset with USB-C plug in, plus the 3.5 mm jack, meaning you can use it on almost any device that you can imagine. Leatherette, fold able ear cushions add a really nice value to he 5220 USB-C when you need to take it with you. Superb voice alerts that can be personally customized by user. Order yours HERE.
The Blackwire 5210 USB-C Mono comes with the USB-C and the 3.5mm that allows you to work on any variety of mobile phones. One-touch call answer/end, volume +/- and mute adds a nice touch to the amazing sound quality of this headset. The Plantronics Dynamic Mute Alert is an amazing feature that warns you in case you try to talk on the microphone but you are muted. More information in HERE.
The latest addition to the USB-C corded headsets is the Plantronics Blackwire 7225 USB-C , this is the first USB-C corded headset with Active Noise Canceling, which I recommend specially in really loud environment and if you want to keep focus without distractions. This headset has not 1 but 4 built-in microphones into the ear cups, which makes it a perfect companion for your smart phone or tablet on the go. Has a built-in busy light into the USB-C port that allows you to show when are you in a call or available, the volume control, mute, play and stop controls are located in the right side of the headset. If you need to make more settings and take your headset to the max, use the Plantronics HUB suite and unleash the maximum potential of this unit.
The latest addition from Plantronics on the USB-C wireless headsets, The Plantronics Voyager 8200 USB-C comes with a nice well design for travelers, with Active Noise Canceling, boom less microphone, audio controls built in to the ear cups, nice leatherette earcushions that cover the ears , adjustable headband for comfort while traveling and a nice range thanks to the USB-C dongle that comes with it, making it the best headset for travelers who want the best performance. You can order yours HERE.
With this Plantronics USB-A to USB-C adapter you can use any Plantronics regular USB-A headset into a USB-C in your mobile, tablet, laptop or desktop. This adapter works with wired and wireless headsets. Get yours HERE today.
Q. How do I pair a Plantronics Bluetooth Headset with a Apple Mac running OS X
- Open System Preferences.
- Click Bluetooth.
- Click the “+” sign to add a new device.
- Select “Headset” as the type of device.
- Put the headset in the pairing mode.
- Click the Search button.
- If prompted, enter the passkey, which is “0000” (four zeros).
- If pairing a stereo headset, a window with the known services of the new headset may appear. The Plantronics stereo headsets will display both the headset and headphone options.
- Click Continue, and then Finish.
You will be returned to the Bluetooth devices window. Your product appears in the left pane, with its status in the right pane. Note that it will have a status of “disconnected,” but that is normal.
Note: If you upgraded to Leopard from a previous version of OS X and your stereo Bluetooth headset was paired for headset use, you may need to delete it in the Bluetooth device window of the system preferences before you can get stereo function. To do this, click the headset in the device list, and then click the “ – ” sign to remove it from the list. Follow the instructions above to pair it again. also see
Apple OSX Leopard and Bluetooth Stereo Headsets
Q. No Transmit on Apple Mac 10.4.10? How do I fix it?
If you experience no transmit (microphone doesn’t work), try the following:
Make sure your Plantronics microphone is plugged into an open USB port on your computer.
Launch “Audio MIDI Setup.app.” (You will find this application in Applications> Utilities.)
In System Settings, select “Plantronics Headset” as the default input.
In “Properties For:” select “Plantronics Headset.”
In the bottom right area of the window, uncheck “Mute.”
note: this only to Macintosh computers running OS X 10.4.10
Q. Can I use a Plantronics Bluetooth headsets in Apple Mac OS X?
If your Plantronics Bluetooth Headset has a Bluetooth adaptor (i.e. dongle) plugged into a USB port, you do not need these instructions. The adaptor acts as the Bluetooth radio transmitter to send sound to the headset. If you wish to use the Bluetooth feature in the Macintosh, use the following instructions:
Apple Mac OS 10.x and Plantronics Bluetooth Headset setup instructions
Q. Does Plantronics Analog headsets work with Apple Macintosh computers?
The microphone plug on the Plantronics .Audio analog headsets will not work on a Mac. It will physically fit into the Mic input jack on a Mac; however, it will not function. Basically, the digital sound card does not recognize the analog signal coming in from the headset.
In order to convert that signal for our analog headsets to work completely, you need the following adapter:
- A Griffin adapter (I Mic. 2 prong adaptor into USB). Contact your local Apple store.
Are you in an IP (Voip) call center using softphones where you need train a new staff using USB headsets?
A Windows computer can only recognize one USB sound device at a time. So the computer cannot activate two USB headset at the same time. You can connect two USB headsets, but only one can be turned on.
There are no solution to utilize two USB headsets on a computer as training headsets. The reason is because your computer OS (Windows or Mac) does not recognize more than one USB headset at one time. This is a limitation of the computer OS.
With Quick Disconnect (QD), both Plantronics and Jabra (GN Netcom) have a training cable you can attached two headsets to one computer for training purpose
Jabra Setup: Use a Jabra Link 265 USB training cable with 2x Jabra Biz 2300 QD Mono Noise Canceling Headset.
Good option here for training. Great sturdy headsets that cover 1 ear and plug in via USB. Great sound and voice quality, great for training Has a great noise canceling microphone. Click here to buy now.
Jabra (GN Netcom) Setup:
Use a Jabra USB training cable with two Jabra QD Headsets. We recommend this pre-configured Jabra Computer USB Training Bundle, 2x Jabra Biz 1500 Headset :
Jabra also offer a better quality training bundle that includes 2 x Jabra Biz 2300 to cover both ears with only a slight increase in price. Having both ears cover helps the employee concentrate better so the background noise and disturbance doesn’t bother him during the phone call. Jabra PC USB Training Bundle with Two Jabra Biz 2300 Duo Headset :
Plantronics Setup: 1 x Plantronics DA70 USB Headset Audio Processor 2 x Plantronics HW510 EncorePro 510 Noise Canceling Headset HAC cert.
This is a Plantronics training setup for a computer. Comes with everything that you need. Very comfortable and great sound and voice quality. Has a great noise canceling microphone. Very easy setup and great for the price, click here to buy now.
Still not clear, call one of the headset experts at HeadsetPlus.com 877-999-3838. they can answer any questions you may have.
This headset by Jabra is a great headset if you’re on a budget. It is a decent headset to travel with because you don’t have to worry about charging it. It will connect to either a USB device or a cellphone (via 3.5mm). It’s pretty light and comfortable but doesn’t offer much else other that a nice noise canceling microphone. It doesn’t have any noise canceling in the ears but the dual earphones will help block some background noise. It has Hi-Fi wideband sound. Comes with a 2 year manufacturer’s warranty. Click here to buy now.
The Blackwire 5220 is a another good travel headset that you don’t have to worry about charging while traveling. It goes over your head with a headband and covers both of your ears. You can use this headset with 2 devices, a USB and a device with a 3.5mm jack. It has a nice noise canceling microphone, HD audio quality, and volume controls built into the wire. It is certified for Microsoft Skype and hearing aid (telecoil) compatible. Comes with a 2 year manufacturer’s warranty. Click here to buy now.
The Blackwire 7225 headset is a more advanced version of the Blackwire 5225. You’ll have Hi-fi stereo when listening to music, and a dynamic equalizer that automatically adjusts equalizer settings between calls and music. The best part of this headset is that it has active noise canceling in the earphones and excellent noise canceling mic. This is a pretty unique headset, almost all headsets that have active noise canceling are wireless. If you’re in a louder environment or don’t like noise when traveling get this headset. Click here to buy now.
The Evolve 65 Stereo is a good Bluetooth headset. You can connect it to two devices. It will connect to a USB device and pair with a cell phone or tablet. It has good HD audio and a nice noise canceling microphone. It is very comfortable and covers both ears. You get about 10 hours of talk time and 100 ft wireless range from USB dongle. If you’re looking to buy this headset, I’d recommend spending a little more and getting the Evolve 75 Stereo for the active noise canceling. Very simple to setup and use, comes with a 1 year manufacturer’s warranty. Click here to buy now.
Jabra EVOLVE 75 UC Stereo Bluetooth USB Headset => Staff Favorite
I thoroughly enjoy all aspects of the Jabra Engage 75 Stereo. It will connect to one USB device and a Bluetooth device simultaneously. It has great sound quality when listening to music or when you’re on a phone call. It has Active noise canceling in the ear phones that can be toggled on and off, and a fantastic noise canceling microphone. Considering all the great features it has, it’s still very comfortable to wear. It’s very easy to setup and configure. Comes with a 1 year manufacturer’s warranty. Click here to buy now.
This headset is a one of the newer Bluetooth headsets on the market. It’s comparable to the Evolve 65 Stereo but much newer. It is certified for Microsoft Skype and has Amazon Alexa built-in. You have good audio quality and a nice noise canceling microphone for when you’re on a call. You will have great call quality and about 12 hours talk time. The only thing lacking about this headset is that it doesn’t have active noise canceling in the earphones. If it’s in the budget try to go for the Voyager Focus with the active noise canceling. It Comes with a 1 year manufacturer’s warranty Click here to buy now.
The Plantronics Voyager Focus is the direct competitor of the Evolve 75 Stereo. This is another very nice headset. You have Hi-Fi stereo sound and HD voice. It goes over the head and covers both ears. It has active noise canceling in the earphones and great noise canceling microphone. You get around 12 hours talk time and 150ft wireless range from Bluetooth dongle. If you travel a lot and just want to block out the world, this headset will do the job. Comes with a 1 year manufacturer’s warranty, Click here to buy now.
All of the headsets mentioned in this article can be used for a variety of situations. Their prices vary based on what your specific needs may be. There are also a ton of smaller features these headsets include, you can click their links and read more about them in detail. I would recommend all of these headsets for specific needs. They are all great products. If you’re looking to buy one of these headsets, you can send me an email or give me a call.
HeadsetPlus.com have many Headsets that are compatible with Cisco CIPC (Cisco IP Communicator), Cisco Jabber, formerly known as Cisco Unified Personal Communicator (CUPC) softphones. Cisco IP Communicator is a Windows or Mac software that allows you to make phone and video calls using your computer. Furthermore, CIPU version 8.6.3 allows plug-and-play for Windows based computers with certain Plantronics USB models (Voyager Legend UC, Plantronics Savi W440 , All Blackwire USB headsets), the user no longer need to download additional software to have call control functions. Version 8.6.2 and earlier, you must download Plantronics Spoke software.
Headsets nowadays do way more than just using them for your desk phone. We have headphones that can now be connected to 5 devices at the SAME TIME. I’m talking desk phone + computer + cellphone. Pretty crazy stuff now. Anyway, here is a small list of some very nice headsets that will enable you to listen to music while you work.
The Plantronics Savi 8220 is the newest wireless headset on the market. This is the upgraded version of the already fabulous Plantronics Savi 700 series. The main difference between the old and new is the active noise canceling in the headset. That’s right, on top of all the same features of the old Savi, you will get more range, talk time, and active noise canceling for those loud environments. Because of the triple connectivity, you can enjoy streaming music to your headset when you’re not on a call. This is an excellent choice for a desk phone computer combo. 590ft line of sight range, 13 hours of talk time you can’t go wrong. Comes with a 1 year manufacturers warranty, click here to buy now.
The Voyager 8200 is one of the newest wireless headsets on the market. Even though this headset wasn’t designed for use with desk phones, we can still make it work. An interesting feature of this headset is the noticeable lack of a boom microphone. But don’t worry, your customers will still be able to hear you with the dual-paired (4 total) omni-directional microphones. This powerful headset has active noise canceling earphones and a great noise canceling microphones. You will get about 100ft of wireless range from a deskphone or computer. the 8200 has about 24hours of music/movie streaming. To use this headset with a desk phone, you will need an adapter. This will enable you to use this with your deskphone, computer, and cell phone. Pretty awesome huh? Comes with a 1 year manufacturers warranty, click here to buy now.
If you’re looking to save a little money but still be able to stream music to your head phones, this would be a decent choice. You will have triple connectivity, desk phone, computer, cell phone, but music quality won’t be as nice as the new Savi or the Voyager 8200. Another thing this headset lacks is the active noise canceling. This is still a great headset, but I’d recommend paying a little more and getting the Savi 8220. Comes with a 1 year manufacturers warranty, click here to buy now.
This is my favorite headset. I currently use the Jabra Engage 65 Stereo. Think of the Engage 75 as the big brother of the 65. This headset is absolutely beastly. You can connect this monster to 5 devices at the same time. 1 desk phone, 2 USB devices, and 2 Bluetooth devices. A bit overkill if you ask me, but hey, it’s better to have more than less. As I type this, I’m listening to some heavy metal, on my Engage series headset. Considering these headsets were not designed for the enjoyment of music, these are damn good quality speakers. This headset has the best wireless range, talk time, and just overall quality out of all the others that I’ve used before. If you want to save some money, you can always go for the Engage 65 Stereo. The 65 will only connect to your desk phone and your USB device, but that’s where we stream music from right?. Comes with a 1 year manufacturers warranty, click here to buy now.
The headsets that connect to desk phones are remote answer capable. There are tons of solutions out there for every phone. If you’re interested in purchasing one of these items and have questions, feel free to call or email me.
Q. What is Unified Communications?
A. Unified Communications (UC) is an extension of voice/data convergence and describes a situation in which technologies such as voice, email and instant messaging are integrated and presented to the user via a single intuitive user interface. UC also includes new applications such as ‘presence’ and ‘click-to-dial”.
Q. Who supplies UC systems?
A. UC systems/applications are manufactured by two types of vendors: IT/software companies like Microsoft and IBM; and phone/network companies like Alcatel-Lucent, Avaya, Cisco, Nortel, Siemens etc.
see Plantronics Softphone Compatibility Guide for more information.
Q. Why are headsets important?
A. Good UC Headsets have a massive impact on the Unified Communications user-experience, so it makes sense to choose a good one! Experience superior sound. The most obvious reason for this is to experience the greatly enhanced call clarity offered by UC. Anyone who has struggled with a cheap PC headset for VoIP will understand why this is so important! While traditional telephony is transmitted in the narrowband frequency range (300 Hz – 3,600 kHz), most UC systems support wideband frequency response – up to 6,800 KHz, for optimum call clarity. To enjoy this feature, you need a headset with full wideband audio capabilities.
Q. What is the difference between IP telephony and UC?
A. Voice/data convergence is the integration of all traffic types, which may include voice, data and video, onto a single IP network. UC is an extension of voice/data convergence and also includes applications like presence and click to dial. It is important to stress that enterprises who have adopted voice/data convergence solutions have not necessarily also invested in the full feature set of UC.
Q. Which benefits does UC give the user?
A. Users will experience enhanced freedom and comfort as they can work anywhere and still have access to all business critical data (phone numbers, email addresses, etc). It’s easy to keep in contact with colleagues no matter where you are, when all applications are integrated into a single interface, including fixed and mobile voice, e-mail, instant messaging, desktop applications and voice over IP (VoIP). A presence indicator, connected to applications such as your calendar and Email, gives real time updates on your status and availability to colleagues and vice versa.
Q. Which benefits does UC give the company?
A. One of the things that make UC so attractive is that it facilitates collaboration. The combination of a common interface and the improved sound quality of wideband headsets increases the sense of proximity, regardless of location. This benefits green business initiatives such as working from home and remote cooperation between virtual teams. Moreover, the ability to communicate using any device from any location can turn ‘wasted’ moments into productive ones.
Q. What is the role of the personal computer in UC?
A. UC is defined as the ability to manage all communications, whether it is voice, email, fax or instant messaging, through one user interface. UC vendors with IT/Software heritage are positioning the personal computer as the place where enterprise workers (especially mobile centric workers) manage all their communications.
Q. What is the role of desk phones in UC?
A. UC vendors with tradition in PSTN/Voice are positioning the desk phone as the place where enterprise workers manage all their communications.
Q. What is the role of PDA s & mobile phones in UC?
A. All UC vendors (both the PC-centric and the phone-centric) work with mobile phone manufacturers to ensure that their UC user interface is available on leading mobile device platforms.
Q. What is the role of the Internet in UC?
A. All UC systems are based on IP telephony to give users access to their business critical data from any location.
Q. What is the role of headsets in UC?
A. For personal computer-centric UC vendors, headsets represent high-quality, low cost end points, which complete the end-to-end voice solution. Multi-use headsets which bridge the gap between the traditional desk phone, the mobile phone/device and the personal computer are seen as especially beneficial to worker productivity. Many UC vendors require wideband audio quality to enable the true sound of their UC systems.
Q. Can I use my existing headset for UC?
A. Yes, if it is compatible with the UC system. In most cases a wideband headset is required to get the full UC audio experience.
Q. Can you use desk phones for UC?
A. Yes, some manufacturers produce desk phones that enable the user to manage all their communications using the desk phone user interface.
Q. What is the difference between UC soft phones and normal soft phones?
A. While a normal soft phone is a stand-alone application, the UC soft phone is integrated with other applications such as email, calendar, presence and voice mail.
Q. How does a noise-canceling microphone work?
A. It filters out unwanted background noise, by differentiating between sounds that come from nearby sources, such as the person talking, and ones that are further away. The distant sounds are then eliminated, thus providing crystal clear communications. In order to work properly, it’s important that the noise-canceling microphone be positioned close to the mouth (approximately 2 cm/less than 1 inch).