8x8 Work for Desktop is a virtual phone system — no desk phone required, just a computer and a headset. Because it's software-based, almost any USB or Bluetooth headset works for audio. The part that trips people up is Remote Call Control (RCC) — answering and ending calls from the headset itself — which needs a specific setup depending on your headset brand. Here's what to buy, and how to get RCC working.
Quick answer
Last updated July 2026
Corded USB headsets for 8x8
Jabra Evolve2 40
Poly Blackwire 5220
Wireless / Bluetooth headsets for 8x8
Jabra Evolve2 65
Poly Voyager 4320
Poly Voyager Focus 2
EPOS Adapt 360
Setting up Remote Call Control (RCC) with 8x8
All the headsets above work for basic audio on 8x8 Work for Desktop with no setup. RCC — answering and ending calls with the headset's own button — needs one extra step, and it depends on your headset brand.
Myth
My headset's answer/end button should work with 8x8 automatically, like the mute and volume controls do.Reality
Audio controls (mute, volume) work automatically because they're handled at the OS level. Remote Call Control — the headset physically answering or ending a call — is a separate integration that needs the headset's companion software running, or in Poly's case, needs that software's own RCC feature turned off so it doesn't conflict with 8x8's.For Jabra and EPOS headsets, install the manufacturer's companion app — Jabra Direct or EPOS Connect — and RCC is fully supported once it's running in the background.
For Poly (Plantronics) headsets, the situation is different: the HP Poly Studio App (formerly Plantronics Hub, then Poly Lens) has its own RCC feature that conflicts with 8x8's built-in RCC. You have two options:
- Uninstall the HP Poly Studio App and turn on RCC from 8x8's own settings menu — the simpler route if you don't need the app for firmware updates or headset configuration.
- Keep the app installed (useful for firmware updates or inventory management across many headsets) and instead turn off RCC in 8x8's settings, leaving RCC control with the HP Poly Studio App.
Only one side should control RCC at a time — running both simultaneously is what causes the conflict (missed answer presses, or the call ending unexpectedly).
Do all headsets work with 8x8 Work for Desktop?
Yes, virtually any USB or Bluetooth headset works with 8x8 Work for Desktop for basic call audio, since it's a software-based virtual phone system. Remote Call Control — answering calls from the headset button — needs additional setup depending on the headset brand, covered above.
Why doesn't my Poly headset's answer button work with 8x8?
The HP Poly Studio App (Poly's headset software) has its own Remote Call Control feature that conflicts with 8x8's built-in RCC. Either uninstall the HP Poly Studio App and enable RCC in 8x8's settings, or keep the app and disable RCC in 8x8's settings instead — running both at once causes the conflict.
What software do I need for a Jabra headset to work with 8x8?
Install Jabra Direct, Jabra's free companion software, and Remote Call Control will work automatically with 8x8 Work for Desktop — no additional configuration needed. The same applies to EPOS headsets with EPOS Connect.
What is the best headset for 8x8 Work for Desktop?
For a corded setup, the Jabra Evolve2 40 is a strong budget pick and the Poly Blackwire 5220 adds hearing-aid compatibility. For wireless, the Jabra Evolve2 65 offers the longest battery life (37 hours), and the Poly Voyager Focus 2 or EPOS Adapt 360 add active noise cancellation for louder environments.
Can I use a corded headset with 8x8 if I have a wireless one?
Yes — several of the wireless picks above (Poly Voyager 4320, Voyager Focus 2, EPOS Adapt 360) include a cable that lets them double as corded headsets, giving you both options in one purchase.
8x8 Work for Desktop is flexible on hardware — the software does the heavy lifting, so almost any quality USB or Bluetooth headset works for calls. The one thing worth getting right up front is RCC, especially on Poly headsets where the two apps compete for control. Browse the current range on the USB headsets and wireless headsets collections, or call our team at 877-999-3838 if you run into an RCC conflict.
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