The telephone is the essential part of a call center, for the same reason it can become a lousy environment. To provide the best attention over the phone the agents require the best headset that can provide exceptional sound and allow them to keep mobility as well. We review and recommend some headsets available in the market.
The first one on the list is the Jabra Pro 920 Duo, with a nice wireless range up to 350ft , covering both ears help to isolate the outside noise and have a better sound quality, compatible with just about all the desk phones on the market makes this one one of the best options for a light, easy to use and affordable headset. Thanks to the Dect wireless built in, you can get a minimum of 8 hours on battery life with just one single charge. Offering Jabra’s Digital Signal Processing, which means you get the best sound quality by removing the background noise and echo. The advantage of just 80g of weight makes this a real good headset for daily wear without compromising comfort and performance. A nice feature is that you can pair up to 4 headsets for conference call, which makes it an excellent and affordable option for conference calls or training purposes.
Coming up next we have the Plantronics CS520, as same as the previous one, this headset cover both ears, so the user can be focus without interruptions from outside noises. With a wireless range of up to 350ft and a talk time of minimum 9 hours , makes it one of the preferred choices for Call Centers. As with most of the wireless headsets, can be paired to up to 3 headsets for conference calls or training purposes. having a weight of barely 96g. makes it a really good contender on the headset match. The cradle/docking station has one of the best looking designs that I have seen, a glossy black finish at the front reminds me of the jet black from the iPhone 7/7plus. Really nice and elegant touch from the CS520. Easy to set up and to charge the headset.
Personally, would like to recommend the bundle of the CS520+HL10, which will give the same features as the CS520, but it will allow the user to answer and end calls from the distance. Which allows a better productivity and freedom at call centers or offices. The HL10 fits most of the phone systems in the market, but if you would like to know if yours is compatible, feel free to call us.
For those crowded Call Centers with the same headset, Plantronics give us the CS520-XD, due to the different frequency it works, allowing all the users to have the benefits of being wireless without compromising audio quality. The CS520-XD was designed to address wireless density issues, so that more wireless headsets can be used in the same space while maintaining clear conversations. Highly recommended to mix with the CS520 in a proportion of 50/50 in order to get the best sound quality without any interference. If you would like to know more about high density and if you need a set up like that feel free to call us.
Last but not least we have what we can call the “Jewel of the Crown” we have the Savi 8220, this headset offers an exceptional wireless range of up to 590ft, active noise canceling and the availability to connect to desk phone, computer and cell phone via Bluetooth.Under the philosophy of “One headset for all your devices” , I love the seamless connectivity with my tablet, cell phone and phone at work Personally, my favorite in the list. Thanks to the Plantronics Hub software, you can even change the language of the headset , change its settings and it is compatible with Windows and Mac.
Probably you had heard the phrase “Noise Canceling”, but do we actually know what it is, where it is located, or what is the main purpose of it? We will discuss this on this blog.
Noise-cancelling headphones are headphones that reduce unwanted ambient noises using an active noise control. Noise cancellation makes it possible to listen to audio content without raising the volume on the headset.
Active noise control (like in the Jabra Evolve 75 ), also known as sound field cancellation, reduces the sound of unwanted noises by electro acoustical means. For the main reason these kind of headsets will require external power to create the Noise Canceling , among those will be the Plantronics Voyager 8200 and the Plantronics Voyager Focus.
Passive noise reduction on the other hand doesn’t require power, costs far less than the “active” noise canceling headsets but offers slightly less cancellation. Passive ambient noise reduction means insulating the ear from the external noise with bigger rugged ear cups. A good example of this headsets would be the Plantronics SHR2083-01 which is mainly used in Wall Street by the stock market brokers.
A noise-canceling microphone is a microphone that is designed to filter outside noises from the desired sound, which is especially useful in noisy environments. Most of the headsets from Jabra and Plantronics offer this quality. Best examples on corded headsets with this feature would be the Jabra Biz 2400 II Mono and the Plantronics HW710 , while on wirless headsets would be Jabra Pro 920 Mono and Plantronics CS540 .
When it comes to wireless headsets you want a few things, nice clear audio, enough battery to make it through the day, and something that you can wear all day without discomfort. Jabra kept these things in mind when they created the Jabra Pro 900 series (Pro 920, 925, 930, 935). These headsets are nothing extraordinary but for their reasonable price tag, they’re hard to beat.
There are several lines of the great Jabra Pro 900 series which could make it confusing. Below you will find some of the key features they have in common and how they differ.
Jabra Pro 920 Mono Wireless Headset System (connects to 1 desk phone)
This is a great entry level headset for the money. You get about 7-8 hours talk time and around 325ft DECT wireless range. Fast charge battery, the headset is fully charged in less than 3 hours. 50% charging in 50 minutes. 20% charging in 20 minutes. It has a nice noise cancelling microphone that will help filter out background noise. You can pair up to 4 additional headsets if needed for a multi-shift. As the name suggests, it’s a monaural headset (covers 1 ear) It comes standard with a headband, but you can also purchase an ear hook separately. Comes standard with a 1 year manufacturer’s warranty. For a full detailed list of features click buy now.
Jabra Pro 920 Duo (2-ears) Wireless Headset (connects to 1 desk phone)
This is the same great headset as above but binaural (covers both ears) The real benefit of this headset would be for someone that is in a louder office. I don’t work in a very loud office, but when everyone is talking at the same time, it’s nice to have both of your ears covered to hear the customer. Comes standard with a 1 year manufacturer’s warranty. Click here to buy now.
Jabra Pro 925 Bluetooth Wireless Headset 925-15-508-185 (single connectivity to desk phone):
This headset is very similar to the Jabra Pro 920. Instead of using DECT 6.0, it uses class 1 Bluetooth with about 300ft range. The talk time is much longer 12 hours talk time and 7 days standby. Now here is the dumb part, this will NOT connect with another Bluetooth enabled device. This is strictly for deskphones. I do not recommend this headset and the name is very misleading. If you’re going to buy a Bluetooth headset for your deskphone, see the Pro 925 Dual below. Comes standard with a 1 year manufacturer’s warranty. Click here to buy now.
Jabra Pro 925 Dual Connectivity Bluetooth Headset 925-15-508-205 (Dual connectivity to deskphone and cell phone):
The 925 Dual is a very unique wireless headset. Again, it’s very similar to the Pro 920 but instead of DECT wireless technology, it uses class 1 Bluetooth (300ft range). The best part of this headset is that you can pair it with another Bluetooth enabled device simultaneously. You can use the same headset to take calls on your deskphone and cell/tablet. The Bluetooth is built into the headset so you can take it with you if you need to go. With 12 hours talk time, 7 days standby. Near Field Communication technology (NFC) makes it easy for your Jabra device to instantly connect and interact with phones, tablets, and interactive tags. Comes standard with a 1 year manufacturer’s warranty. Click here to buy now.
Jabra Pro 930 UC USB Wireless Computer Headset (Single connectivity to computer)
This is the virtually the same great headset as the Pro 920 Mono. It includes all of the of the same features but it connects to a computer. Another difference, it has a built in ringer on the base unit. It is optimized for all leading Unified Communication platforms. This is not a Bluetooth headset, it runs on DECT technology (325ft wireless range). Comes standard with a 1 year manufacturer’s warranty. Click here to buy now.
Jabra Pro 930 Duo UC USB Wireless Computer Headset (Single connectivity to computer)
Again this is virtually the same headset as the 930 UC USB. The added dual ear feature would be best for a noisier office setting, but it will not block out all background noise. Comes standard with a 1 year manufacturer’s warranty. Click here to buy now.
Jabra Pro 935 MS Dual Connectivity Bluetooth USB Headset (Dual connectivity to computer and Bluetooth enabled device)
This is a pretty unique headset similar to the Jabra Pro 925 Dual. But instead, this headset will connect to a computer and Bluetooth device. It has the same class 1 Bluetooth (300ft range) You get around 12 hours of talk time, and 7 days standby time. If you needed a wireless Bluetooth headset for your computer, this would definitely be one to consider. If you have to leave your computer, you can even take your headset with you. The Bluetooth is transmitted from the headset and not the base station. Comes standard with a 1 year manufacturer’s warranty. Click here to buy now.
All of these headsets listed have many subtle features that are too long to list. Please click on their links if you would like a full list of features.. The headsets that connect to desk phones are also remote answer capable. Remote answering allows you to answer the phone by activating the headset. As long as you’re within wireless range, you can answer the phone away from your desk. Please feel free to call/email us for compatibility.
Plantronics offers slight variations of different models in their award winning Plantronics Savi 400 series USB Wireless Headset (W440, W410, W410-M, W420, W420-M, W430, W430-M, W445, W445-M) and today we are going to help you figure out exactly what those differences are. Because there are so many different software developers and different phone manufacturers, it is not possible for Plantronics to make a “one size fits all” headset. There are specialized versions of headsets that were designed specifically for a specific purpose but that often times leaves consumers asking themselves “whats the difference?” Hopefully this blog will help clear up some of that confusion.
The Plantronics Savi w440 is the most popular wireless USB headset on the market today. Because the headset operates on DECT, it does not have the same range issues that plague its bluetooth counterparts and boasts a 300ft wireless range, (almost 10x the range of your average bluetooth headset) with 8+ hours of talking time. Lightweight and durable, the Savi is a convertible headset which means it allows users change the wearing style of the headset and the Savi w440 comes with three different wearing styles, (over-the-head, over-the-ear, behind-the-neck). While the Savi will work just about any softphone application, the Plantronics Savi W440-M was created specifically to accommodate the Microsoft Skype for Business. The Savi w440-M allows the user to manage PC voice communications and multi-media easily and effortlessly with One-touch call answer/end/flash, vol+/-, mute directly from the headset. Both models have Digital Signal Processing and Sound-guard Technology that provides the clearest and most life-like communications possible. The 440-M has the proper Microsoft Office Communicator settings pre-installed, making it ideal for Microsoft Skype for Business users. BUY IT HERE
The Plantronics Savi W410 is a mononaural over-the-head wireless USB headset that offers the best audio quality in its class. The Savi W410 has advanced wideband audio using CAT-iq technology for high definition voice quality and more life-like phone conversations. The Savi W410 has a energy-efficient adaptive power system built-in to conserve battery power while not in use leading to more talking time. This completely hands-free headset greatly increases your ability to communicate on PC calls, web conferencing and webinars without a hindering your productivity. Conference call with up to three headsets in a single conversation. The Plantronics Savi W410-M is a specialized wireless headset for Microsoft Lync/Skype for business and the developer recommended settings pre-installed and supports one-touch call control with Office Communicator, allowing users to answer/end calls or adjust volume with a single button. The Savi W410-M is built with DECT technology that will not interfere with your Wi-Fi network while providing better audio quality and longer wireless range. The USB adapter adapter has 180-degree articulation for optimal positioning and storage. BUY IT HERE NOW!
- This is the binaural version (two-eared) of the savi W410 for those who want to focus on the task at hand. It comes with speakers (ear cups) that cover both ears when you’re on the phone or computer, so you can focus without the distractions from the background noise. It has the same features as the other Savi models shown above, except for the dual ear wireless headset. The Plantronics Savi W420-M is the Microsoft Skype for Business model. It’s been certified by Microsoft for Skype for Business (previously known as Microsoft Lync). It’s plug and play with your Skype for Business (or Lync) softphone. Buy it Here
The Plantronics Savi W430 is the “over-the-ear” only version of the Savi 400 series USB wireless headset. the earpiece can only be worn over the ear. It’s the smallest of all the Savi 400 USB wireless series models. This model is perfect for users who does not want to wear the headset over the headset or mess up your hair when using a headset. It comes with the USB adapter for your computer to communicate wireless with the headset. It has up to 300 feet range. It can be worn on either ear (left or right). It does have a ear bud that goes into the ear canal. Noise canceling microphone to block about 60% of the background ambient noise. Buy it HerePlantronics Savi W430-M Is the Micorsoft Skype for Business model of the same headset. Plug and Play compatible with MS Skype for Business. same features and technical specification.
This is a unique product. It’s basically the same as the W440, except in comes with an extra battery charger and an extra battery. When the headset runs out of battery (it beeps), you can “hot swap” the battery and continue with the phone call without dropping the call. Order it HerePlantronics Savi W445-M is the Microsoft Skype for Business certified version of the same wireless headset. It’s plug and play with Microsoft Skype for Business software (formerly Microsoft Lync). It has the same hot-swap battery that you can change in mid-call without dropping the connection.
If you like more information on any one of the products on this page, call one of our headset experts at 877-999-3838, they can guide you to the right headset for your needs.
Call centers are notoriously loud (fact). It’s makes it difficult to hear and be heard in such a crowded environment. Even if there are only a few people in the same room, talking over one another can be a serious problem when dealing with customers. Let’s take a look at some of the best rated and wallet friendly headsets. Keep in mind that compatibility will vary by phone.
At such a modest price, this is the perfect entry level headset. It is very light, has an adjustable headband/mic, provides great audio, and comes standard with a noise canceling microphone. It has a 270 degree bendable boom mic, and you’ll hear your customer clearly and be heard by them because of the HD Voice and Wideband sound. Just in case your customers are yelling at you, it comes with a PeakStop technology that will protect your hearing from sudden loud spikes in audio. This headset requires a bottom cable / amplifier. Comes with a 2 year manufacturer’s warranty.
|Jabra Biz 2300 QD Duo Binaural Noise Canceling Headset: (available in mono)|
This headset is a big step up from the above Biz 1500 model. You’ll have all the same standard features, i.e noise canceling microphone, wideband audio, PeakStop technology, but even more goodies with this one. The Biz 2300 is a beefier version of the above with a Kevlar reinforced cord and an unbreakable 360 degree spinning boom microphone. You won’t sacrifice any comfort for toughness. Better noise cancellation, higher quality audio and voice, and much tougher. You cannot go wrong with this headset. This headset requires a bottom cable / amplifier. Comes with a 2 year manufacturer’s warranty.
Plantronics HW520 EncorePro Noise Canceling Binaural Headset: (available in mono) – My Favorite
The Plantronics EncorePro series headsets are very similar to the Jabra Biz series. They also come with a great noise canceling microphone, Wideband audio, and hearing protection VIA SoundGuard technology. To boast its toughness, Plantronics laser welds its joints, has a flexible unibody boom, and uses aircraft grade aluminum. It comes with very comfortable foam ear cushions and a lightweight adjustable headband. This headset requires a bottom cable / amplifier. Comes with a 2 year manufacturer’s warranty.
Plantronics HW720, HW301N EncorePro Noise-canceling Headset: (Available in Mono)
The HW720 is the top of the line corded headset that Plantronics offers. It’s designed to give more luxurious feel to its users. It comes with plush leatherette ear cushions, an extendable microphone, and reinforced lightweight headband. Noise canceling microphone, Wideband audio, and SoundGuard technology are standard. The audio will be more crisp and the noise canceling microphone with reduce more noise with the HW720. In addition to all of the features, it’s just an overall good looking headset.
In conclusion, I would recommend the Jabra Biz 2300. It’s a huge step up in quality than the Biz 1500 and HW520, and connecting and disconnecting of the cords makes the Kevlar reinforced cables and important factor. Voice/sound quality difference between the HW720 and the Biz 2300 is negligible. If you’re looking for form over function, I’d recommend the HW720 but we ultimately want something that’s high quality and durable. Do yourself a favor and ask about the Jabra Biz 2300.
Note: I’ve excluded the top of the line Jabra Biz 2400 II Duo Noise Canceling QD Headset due to the cost of the unit for a call center. Of course, if you’re in a very high end call center, you definitely want to look into it. After all, the Jabra Biz 2400 II is the best corded headset on the market.
Ask for Jimmy, Jimmy@headsetplus.com
With 2017 in the record books, now is the time to select the best office equipment to ensure a successful, productive 2018. Today we are going to go over the best office headphones that 2018 has to offer. For added convenience, we’ll break them down into three different categories: affordable, mid-range, and high end business headphones:
For consumers who are on a budget but don’t want to sacrifice sound quality and comfort need to look no further than the Jabra Biz 1500. A comfortable, yet sturdy headphone, the Jabra Biz 1500 Mono offers stability and reliability with a price point the that wont break your bottom line. The Jabra Biz 1500 offers HD Level sound and a noise cancelling microphone that effectively filters out unwanted background conversations, ambient noises and other harsh spikes in audio. Its single-ear design allows you to be in touch with your surroundings. Its basic, no frills design might not turn many heads but it more than makes up for it in performance and price point that cant be beat.
The Jabra Biz 1500 Duo offers a second ear piece for those who like to avoid distraction. Pair it with a Jabra Link 860 amplifier and you’ll have noise cancellation and wide band audio support that will rival even the priciest of headphones. The Jabra Biz 1500 Duo comes with all the features you love about the 1500 mono but with the added benefit of two ear pieces.
The Jabra Biz 2300 Mono delivers crystal clear audio and comfort that Jabra is renown for. The Jabra Biz 2300 can take practically anything, that the most hectic call centers or offices have to offer. The 2300’s unbreakable 360 degree boom mic and Kevlar reinforced chords will prevent your cables from getting mangled and tethered. The soft, plush ear cushions are machine washable and gives you the ability to keep your headphone clean through countless phone calls and heavy usage. The Jabra Biz 2300 has an adjustable headband and swivel boom mic that allows the user to find the most comfortable fit. The air shock microphone will protect against harsh spikes in audio and provides HD level sound quality. The jabra Biz 2300 is a true workhorse and is one the best headphones available for any office.
The Plantronics HW720 is dual-eared headphones that combines luxury and superior audio quality into one sleek package. The Plantronics HW720 is lightweight without sacrificing durability, its headband and adjustable boom allow for a more precise fit. The HW720’s plush leatherette ear cushions provide all-day comfort. It’s high frequency wide band audio delivers top notch phone conversations every single time. The Plantronics HW720’s elegant design and superior performance make this one step above the rest and the best corded headphone for offices and business in 2018.
The Plantronics CS510’s sturdy frame and retractable headband gives you comfort and durability that rivals the toughest corded headphone. Its 350ft wireless range, and single-ear design make the CS510 a perfect headphone for multitasking and for those on the move. The CS510s noise cancelling microphone, wide band audio and digital signal processing delivers a soft, natural sound. The CS510’s intuitive button design allows you to adjust audio levels directly from the headphone. The Plantronics CS510 provides the comfort and audio quality that Plantronics is known for while providing the freedom of wireless, making it one of the best headphones for businesses for in 2018.
The Plantronics Savi w710 is the best headphones available in 2018. The Savi w710 unifies all your devices, giving you the ability to connect to any desk phone and also your PC/Mac and smartphone/tablet via Bluetooth. The Savi w710 noise cancelling microphone filters out unwanted noise and delivers lifelike audio conversations. Its HD speakers are perfect for streaming music or watching videos online. The 350ft wireless range wont cross signals with your office’s Wi-Fi networks and its battery provides 9 hours of talking time, guaranteeing you never have to be chained to your desk for fear of missing a call or losing signal. The Plantronics Savi w710 is the perfect headphones for any business or office and the best 2018 has to offer.
For any questions, please call us at 877-999-3838. Ask for George!
For the odd shaped phones such as the Nortel IP 2004 pictured here,
both Plantronics and Jabra handset lifters have a solution for it. You’ll notice that curved shape of the phone will make it difficult for the handset lifter arm to reach underneath the handset. Fortunately you can purchase a Plantronics HL10 lifter Extension Arm and Ring Detector Kit if you have a HL10, or simply extend the GN1000 RHL arm out.
For the Plantronics HL10 you will simply follow these instructions. .
For Jabra, the solution is even more simple: The arm of the lifter is retractable.
Just use your fingers and pull the arm straight out. If you have any questions feel free to call us.
or email me:
Choosing the right wireless headset is a breeze, right? Well anyone who has shopped around for wireless headsets for their home or office can tell you what a load of bunk that is. As soon as you start to read up on the product, you’re assaulted with a seemingly endless stream of tech jargon and headsets that have features that you don’t even know if you need: “This headset has Bluetooth capabilities but I thought it was already wireless?” “What’s a ‘flex’ headset? What does it do?” “What’s ‘triple connectivity’ and why does it make it that much more expensive?” It can be quite daunting but I’m here to hopefully clear up some of that confusion and provide you with all the information you need to select the best wireless headset possible. Today we’re going to be focusing on the Jabra Pro 9400 series, what’s the difference? Is there a difference? Let’s find out.
The main difference between these two headsets is the microphones. The 9450 Flex-boom mic is longer and bendable. The 9450 Midi-Boom microphone is is shorter and doesn’t have the same flexibility as the 9450-flex. Both these headsets allow you to connect with your Deskphone or PC (Softphone). Battery life is the same. Both of them have an outstanding wireless range of 450ft. They both have the option of multiple wearing styles (ear hook, over-the-head). When it comes to the 9450 Flex and the 9450 Midi you can be certain you are getting a quality headset, it really comes down to, how do you want your mic?
The 9460 are designed for noisy office environments. The Jabra 9460 Flex allows multiple wearing styles (ear hook, over-the-head) and has a bendable mic. While the 9460 Duo has a second ear-piece that provides better protection against noise and is more highly recommended for those who work in a crowded office. Jabra prides itself on ease of installation and the 9460’s are no different. They both offer dual connectivity, allowing you to connect with your Softphone and Deskphone. The 9460’s also come with an LCD screen that Jabra Pro 9450 does not. the screen make navigating between devices a breeze. They are both equipped with state-of-the-art technologies that ensure crystal clear audio and protection against unwanted sound.
The biggest difference between the Jabra 9470 and the Jabra 9465 Duo is the headset. The 9470 allows for multiple wearing styles (over-the-head, ear hook, neckband). The flexibility of the Jabra Pro 9470 is great but if you need extra noise cancellation, the Jabra 9465 Duo is what you need. The 9465 Duo allows you to have extra noise-cancellation without having to sacrifice connectivity. Both the Jabra 9470 and the Jabra 9465 Duo allow you to connect with three devices: PC, Deskphone and Smartphone (through Bluetooth) all through a sleek, user friendly LCD screen. It’s wide band audio and Noise Blackout™ technologies give you unbeatable sound quality whether your online with a customer or watching videos on Youtube. The Jabra Pro’s 9470’s multiple wearing styles and sleak design will be sure to make all your coworkers jealous. However if you need the extra sound protection of the 9460 Duo but still want the triple connectivity of the 9470, Jabra has you covered with the Jabra Pro 9465 Duo. It’s really the best of both worlds.
If you have anymore questions, feel free to call 877-999-3838. Make sure to ask for George!
You work in a busy Contact Center or Office? The sound of one’s own thoughts, some dread it but those that work in a crowded office and contact center can attest to how underrated the sound of silence truly is. If you have the misfortune of needing to make a lot of phone calls in a loud or crowded workplace, a good pair of noise-cancelling headphones is invaluable. Every headset seems to offer noise-cancellation but few actually measure up and even fewer offer true Noise Cancellation. Meet the Voyager Focus by Plantronics, the only headset on the market with Active Noise Cancellation and Smart Sensor Technology. The Voyager Focus provides an unparalleled mix of noise cancellation, studio-level comfort and audio quality not seen in a Bluetooth headset. It’s sleek, intuitive design that doesn’t sacrifice audio quality for comfort or looks means its equal parts style and substance. Its Smart Sensor technology knows when you are wearing the headset, allowing users complete control of music or phone calls without the need to fumble for buttons or cables. Designed initially as computer headset for computers, Voyager Focus users have been raving about the headsets amazing sound quality and active noise cancellation. Today we will show you how desk phone users can connect the strongest noise-cancelling headset on the market using a Plantronics MDA220.
What you will need:
On your desk phone, disconnect the receiver from the receiver port and plug in the
the telephone interface cable (included with your MDA220) into the receiver port. Once the interface cable is plugged in to the phone, connect the receiver to the splitter located on the interface cable with the telephone icon. Then connect the interface cable to the RJ-9 Port on the MDA220.
You can now take advantage of the best noise-cancelling headset on the market for your busy contact center.
Feel free to call 877-999-3838 if you have questions on how to select the perfect headset for your office.