Call centers are notoriously loud (fact). It’s makes it difficult to hear and be heard in such a crowded environment. Even if there are only a few people in the same room, talking over one another can be a serious problem when dealing with customers. Let’s take a look at some of the best rated and wallet friendly headsets. Keep in mind that compatibility will vary by phone.
At such a modest price, this is the perfect entry level headset. It is very light, has an adjustable headband/mic, provides great audio, and comes standard with a noise canceling microphone. It has a 270 degree bendable boom mic, and you’ll hear your customer clearly and be heard by them because of the HD Voice and Wideband sound. Just in case your customers are yelling at you, it comes with a PeakStop technology that will protect your hearing from sudden loud spikes in audio. This headset requires a bottom cable / amplifier. Comes with a 2 year manufacturer’s warranty.
|Jabra Biz 2300 QD Duo Binaural Noise Canceling Headset: (available in mono)|
This headset is a big step up from the above Biz 1500 model. You’ll have all the same standard features, i.e noise canceling microphone, wideband audio, PeakStop technology, but even more goodies with this one. The Biz 2300 is a beefier version of the above with a Kevlar reinforced cord and an unbreakable 360 degree spinning boom microphone. You won’t sacrifice any comfort for toughness. Better noise cancellation, higher quality audio and voice, and much tougher. You cannot go wrong with this headset. This headset requires a bottom cable / amplifier. Comes with a 2 year manufacturer’s warranty.
Plantronics HW520 EncorePro Noise Canceling Binaural Headset: (available in mono) – My Favorite
The Plantronics EncorePro series headsets are very similar to the Jabra Biz series. They also come with a great noise canceling microphone, Wideband audio, and hearing protection VIA SoundGuard technology. To boast its toughness, Plantronics laser welds its joints, has a flexible unibody boom, and uses aircraft grade aluminum. It comes with very comfortable foam ear cushions and a lightweight adjustable headband. This headset requires a bottom cable / amplifier. Comes with a 2 year manufacturer’s warranty.
Plantronics HW720, HW301N EncorePro Noise-canceling Headset: (Available in Mono)
The HW720 is the top of the line corded headset that Plantronics offers. It’s designed to give more luxurious feel to its users. It comes with plush leatherette ear cushions, an extendable microphone, and reinforced lightweight headband. Noise canceling microphone, Wideband audio, and SoundGuard technology are standard. The audio will be more crisp and the noise canceling microphone with reduce more noise with the HW720. In addition to all of the features, it’s just an overall good looking headset.
In conclusion, I would recommend the Jabra Biz 2300. It’s a huge step up in quality than the Biz 1500 and HW520, and connecting and disconnecting of the cords makes the Kevlar reinforced cables and important factor. Voice/sound quality difference between the HW720 and the Biz 2300 is negligible. If you’re looking for form over function, I’d recommend the HW720 but we ultimately want something that’s high quality and durable. Do yourself a favor and ask about the Jabra Biz 2300.
Note: I’ve excluded the top of the line Jabra Biz 2400 II Duo Noise Canceling QD Headset due to the cost of the unit for a call center. Of course, if you’re in a very high end call center, you definitely want to look into it. After all, the Jabra Biz 2400 II is the best corded headset on the market.
Ask for Jimmy, Jimmy@headsetplus.com
With 2017 in the record books, now is the time to select the best office equipment to ensure a successful, productive 2018. Today we are going to go over the best office headphones that 2018 has to offer. For added convenience, we’ll break them down into three different categories: affordable, mid-range, and high end business headphones:
For consumers who are on a budget but don’t want to sacrifice sound quality and comfort need to look no further than the Jabra Biz 1500. A comfortable, yet sturdy headphone, the Jabra Biz 1500 Mono offers stability and reliability with a price point the that wont break your bottom line. The Jabra Biz 1500 offers HD Level sound and a noise cancelling microphone that effectively filters out unwanted background conversations, ambient noises and other harsh spikes in audio. Its single-ear design allows you to be in touch with your surroundings. Its basic, no frills design might not turn many heads but it more than makes up for it in performance and price point that cant be beat.
The Jabra Biz 1500 Duo offers a second ear piece for those who like to avoid distraction. Pair it with a Jabra Link 860 amplifier and you’ll have noise cancellation and wide band audio support that will rival even the priciest of headphones. The Jabra Biz 1500 Duo comes with all the features you love about the 1500 mono but with the added benefit of two ear pieces.
The Jabra Biz 2300 Mono delivers crystal clear audio and comfort that Jabra is renown for. The Jabra Biz 2300 can take practically anything, that the most hectic call centers or offices have to offer. The 2300’s unbreakable 360 degree boom mic and Kevlar reinforced chords will prevent your cables from getting mangled and tethered. The soft, plush ear cushions are machine washable and gives you the ability to keep your headphone clean through countless phone calls and heavy usage. The Jabra Biz 2300 has an adjustable headband and swivel boom mic that allows the user to find the most comfortable fit. The air shock microphone will protect against harsh spikes in audio and provides HD level sound quality. The jabra Biz 2300 is a true workhorse and is one the best headphones available for any office.
The Plantronics HW720 is dual-eared headphones that combines luxury and superior audio quality into one sleek package. The Plantronics HW720 is lightweight without sacrificing durability, its headband and adjustable boom allow for a more precise fit. The HW720’s plush leatherette ear cushions provide all-day comfort. It’s high frequency wide band audio delivers top notch phone conversations every single time. The Plantronics HW720’s elegant design and superior performance make this one step above the rest and the best corded headphone for offices and business in 2018.
The Plantronics CS510’s sturdy frame and retractable headband gives you comfort and durability that rivals the toughest corded headphone. Its 350ft wireless range, and single-ear design make the CS510 a perfect headphone for multitasking and for those on the move. The CS510s noise cancelling microphone, wide band audio and digital signal processing delivers a soft, natural sound. The CS510’s intuitive button design allows you to adjust audio levels directly from the headphone. The Plantronics CS510 provides the comfort and audio quality that Plantronics is known for while providing the freedom of wireless, making it one of the best headphones for businesses for in 2018.
The Plantronics Savi w710 is the best headphones available in 2018. The Savi w710 unifies all your devices, giving you the ability to connect to any desk phone and also your PC/Mac and smartphone/tablet via Bluetooth. The Savi w710 noise cancelling microphone filters out unwanted noise and delivers lifelike audio conversations. Its HD speakers are perfect for streaming music or watching videos online. The 350ft wireless range wont cross signals with your office’s Wi-Fi networks and its battery provides 9 hours of talking time, guaranteeing you never have to be chained to your desk for fear of missing a call or losing signal. The Plantronics Savi w710 is the perfect headphones for any business or office and the best 2018 has to offer.
For any questions, please call us at 877-999-3838. Ask for George!
For the odd shaped phones such as the Nortel IP 2004 pictured here,
both Plantronics and Jabra handset lifters have a solution for it. You’ll notice that curved shape of the phone will make it difficult for the handset lifter arm to reach underneath the handset. Fortunately you can purchase a Plantronics HL10 lifter Extension Arm and Ring Detector Kit if you have a HL10, or simply extend the GN1000 RHL arm out.
For the Plantronics HL10 you will simply follow these instructions. .
For Jabra, the solution is even more simple: The arm of the lifter is retractable.
Just use your fingers and pull the arm straight out. If you have any questions feel free to call us.
or email me:
Choosing the right wireless headset is a breeze, right? Well anyone who has shopped around for wireless headsets for their home or office can tell you what a load of bunk that is. As soon as you start to read up on the product, you’re assaulted with a seemingly endless stream of tech jargon and headsets that have features that you don’t even know if you need: “This headset has Bluetooth capabilities but I thought it was already wireless?” “What’s a ‘flex’ headset? What does it do?” “What’s ‘triple connectivity’ and why does it make it that much more expensive?” It can be quite daunting but I’m here to hopefully clear up some of that confusion and provide you with all the information you need to select the best wireless headset possible. Today we’re going to be focusing on the Jabra Pro 9400 series, what’s the difference? Is there a difference? Let’s find out.
The main difference between these two headsets is the microphones. The 9450 Flex-boom mic is longer and bendable. The 9450 Midi-Boom microphone is is shorter and doesn’t have the same flexibility as the 9450-flex. Both these headsets allow you to connect with your Deskphone or PC (Softphone). Battery life is the same. Both of them have an outstanding wireless range of 450ft. They both have the option of multiple wearing styles (ear hook, over-the-head). When it comes to the 9450 Flex and the 9450 Midi you can be certain you are getting a quality headset, it really comes down to, how do you want your mic?
The 9460 are designed for noisy office environments. The Jabra 9460 Flex allows multiple wearing styles (ear hook, over-the-head) and has a bendable mic. While the 9460 Duo has a second ear-piece that provides better protection against noise and is more highly recommended for those who work in a crowded office. Jabra prides itself on ease of installation and the 9460’s are no different. They both offer dual connectivity, allowing you to connect with your Softphone and Deskphone. The 9460’s also come with an LCD screen that Jabra Pro 9450 does not. the screen make navigating between devices a breeze. They are both equipped with state-of-the-art technologies that ensure crystal clear audio and protection against unwanted sound.
The biggest difference between the Jabra 9470 and the Jabra 9465 Duo is the headset. The 9470 allows for multiple wearing styles (over-the-head, ear hook, neckband). The flexibility of the Jabra Pro 9470 is great but if you need extra noise cancellation, the Jabra 9465 Duo is what you need. The 9465 Duo allows you to have extra noise-cancellation without having to sacrifice connectivity. Both the Jabra 9470 and the Jabra 9465 Duo allow you to connect with three devices: PC, Deskphone and Smartphone (through Bluetooth) all through a sleek, user friendly LCD screen. It’s wide band audio and Noise Blackout™ technologies give you unbeatable sound quality whether your online with a customer or watching videos on Youtube. The Jabra Pro’s 9470’s multiple wearing styles and sleak design will be sure to make all your coworkers jealous. However if you need the extra sound protection of the 9460 Duo but still want the triple connectivity of the 9470, Jabra has you covered with the Jabra Pro 9465 Duo. It’s really the best of both worlds.
If you have anymore questions, feel free to call 877-999-3838. Make sure to ask for George!
You work in a busy Contact Center or Office? The sound of one’s own thoughts, some dread it but those that work in a crowded office and contact center can attest to how underrated the sound of silence truly is. If you have the misfortune of needing to make a lot of phone calls in a loud or crowded workplace, a good pair of noise-cancelling headphones is invaluable. Every headset seems to offer noise-cancellation but few actually measure up and even fewer offer true Noise Cancellation. Meet the Voyager Focus by Plantronics, the only headset on the market with Active Noise Cancellation and Smart Sensor Technology. The Voyager Focus provides an unparalleled mix of noise cancellation, studio-level comfort and audio quality not seen in a Bluetooth headset. It’s sleek, intuitive design that doesn’t sacrifice audio quality for comfort or looks means its equal parts style and substance. Its Smart Sensor technology knows when you are wearing the headset, allowing users complete control of music or phone calls without the need to fumble for buttons or cables. Designed initially as computer headset for computers, Voyager Focus users have been raving about the headsets amazing sound quality and active noise cancellation. Today we will show you how desk phone users can connect the strongest noise-cancelling headset on the market using a Plantronics MDA220.
What you will need:
On your desk phone, disconnect the receiver from the receiver port and plug in the
the telephone interface cable (included with your MDA220) into the receiver port. Once the interface cable is plugged in to the phone, connect the receiver to the splitter located on the interface cable with the telephone icon. Then connect the interface cable to the RJ-9 Port on the MDA220.
You can now take advantage of the best noise-cancelling headset on the market for your busy contact center.
Feel free to call 877-999-3838 if you have questions on how to select the perfect headset for your office.
After trying almost everything to connect your Plantronics Wireless Headset to connect to your Polycom phone with an EHS cable, have an IT guy or your Phone provider help you go through these settings:
(For Polycoms IP 320/321, IP 330/331. IP 335, IP 430, IP 450, IP 550, IP 560, IP 650, IP 670 and VVX 1500)
|1) Depending on your phone’s sopftware version, open one of the following configuration files for editing using an XML editor such as ‘XML notepad’:|
|-For UC Software version 3.3.0 or later, open reg-advanced.cfg and navtigate to the <up> attribute|
|-For UC Software version 3.2.x or earlier, open phone1.cfg and navtigate to the <user_preferences> attribute|
2) Set the up.analogHeadsetOption parameter to ‘2’
3) Enter the name of the configuration file you edited (reg-adavnced.cfg or phone1.cfg by default) next to CONFIG_FILES section of one of the master configuration files
|-Use the 000000000000.cfg master configuration file if you wish to apply changes to all phones on your network|
|-Use the <MAC-address>.cfg master configuration file if you wish to apply changes to a single phone with that MAC address|
For all Polycom models:
If still disconnecting, put the headset on the cradle, unplug the EHS cable from the back of the headset cradle, unplug the cable from the back of the phone, make sure all plugs look straight and undamaged, then plug it back into the devices. The 5-prong fork plug is especially difficult, make sure it is straight and firmly in place.
If you are still having trouble, please contact us at 650-306-9768, ask for Andrew!
HeadsetPlus.com is an Authorized Plantronics GSA Channel Partner with GSA Contract Number GS-35F-0167L, Schedule Type 70IT. The United States Federal government is contracted with HeadsetPlus.com to purchase products at the pre-negotiated GSA prices (usually much lower than the advertised price).
We accept all major credit cards such as Visa, MasterCard, American Express and Discover as well as Government Purchase Orders (PO) or bank wire (Electronic Funds Transfer) all are acceptable.
- GSA Contract # GS-35F-0167L
- Pre-negotiated low pricing for United State Federal government agencies
- Free lifetime tech support and installation assistance
- Free shipping
HeadsetPlus.com is pleased to offer a $1000 College Scholarship to a student toward his/her college education for 2018.
HeadsetPlus.com, an on-line retailer for headsets, would like to help an ambitious college student toward his/her college expenses with a $1000 scholarship. The contest requires you to create a short YouTube video about yourself, your past achievements and how you can help shape the world around you, why college education is important, and tell us what motivates you? Give us examples what you have achieved in school and outside of school.
- High school senior entering college, current college students, or graduate school
- Student must have maintained at least a 3.0 GPA
- Applicant must be at least 16 years of age
- Applicants must be legal residents or citizen of the United States.
Submissions Will Be Judged On:
Your Video will be judged on the level of creativity and persuasiveness, as well as its content.
Create a YouTube video (less than 5 minutes please). Include in the video:
- Tell us about yourself, why we should awarded you with our scholarship. Be creative, be unique, express your personality.
- Tell us why you’re seeking a degree in your field, and why our scholarship interested you.
Upload your video to YouTube with the title “$1000 HeadsetPlus.com College Scholarship Program”
In the description of the video include a link to HeadsetPlus.com
Once your video has been uploaded, email the active YouTube link to email@example.com along with the following information:
- Your full name, mailing address, and phone number
- Proof you have been accepted to an accredited college or university. (i.e. acceptance letter) or
- Proof you’re currently attending an accredit university (include current college transcript)
- Your GPA (transcript showing your GPA)
You may also visit and “like” our Facebook page
One winner will be selected by January 15, 2019. We run this $1000 HeadsetPlus.com scholarships program every year.
PLEASE DO NOT CALL ABOUT THIS SCHOLARSHIP.
Past Scholarship Winners:
2015 Scholarship Winner – Bethany LaVonne Schmieder, Lost Nation, Iowa (she will attend Columbia College Chicago Fall 2016):
2016 Scholarship Winner – Cedric Huang, Canton, Ohio (He will attend Ohio State):
2017 Scholarship Winner – Susan Taukana, Sacramento, CA (will attend Sierra College 2018):
Plantronics CS50 products are advanced communications units with an integrated headset. The CS50 communications family includes the CS50, CS50-USB and any other Plantronics products built on the CS50 platform. Different headset models are designed for different purposes. Some can replace a telephone’s handset; connect into the headset ports of different telephone manufacturers; and into personal computers.
All Plantronics headsets fit over the user’s ear or head; and there is an optional behind the head model on request. Plantronics also supplies accessories such as a mechanical lifter/ring detector and an online indicator. Platronics prides itself in that all its CS50 units provide secure wireless communications.
Technical Facts about Plantronics CS50 Technology
Radio System. The CS50 family operates on the 902 to 928 MHz radio band and digitizes its transmissions. They use 32 kbits/s ADPCM vocoding; it encrypts this data into TDMA format and PSK modulation. It transmits using a low duty cycle in non constant envelope mode. The technology is based on the European DET standard but Plantronics has shifted the frequency to comply with North American standards.
Technology Acceptance. Plantronics CS50 products are certified to meet 47 CFR Ch 1 ss 15.247 standard for systems using digitization established by the Federal Communications Commission of the United States. Plantronics CS50 products also meet the Canadian regulation RSS-210, amendment 5, 6.2.2 (o) (iv). If you are purchasing a Plantronics product in any other country check with the Plantronics Service directly for information about regulatory compliance with that country’s standards.
Transmission Levels. The transmitters signal reaches 40 mW at its peak but is around 1.7 mW on average. Its SAR is measured at 0.0195 W/kg maximum which is a transmission level 1/300 th the maximum transmission cell phones use.
Electromagnetic Compatibility. Plantronics CS50 products use TDMA/TDD transmission technology which use low power cycles to switch the system on to transmits voice data. It is similar to how cell phones work but uses less power to transmit. This is compatible in most environments except where EKG, EEG, pulse oximetry and other sensitive equipment is used in close proximity of the device. In general, a Plantronics CS50 headset is compatible with the same environments as cell phones and produce better results because of it low power level of transmission.
Powering your Plantronics CS50 Unit.The headset is powered by Lithium-polymer single cell battery. The operator can talk all day with 3 hours battery charging and half a day with 1 hour charging. The charging system is designed to look after the battery so it lasts the lifetime of the product. For best results, the headset should be stored on the bases docking station so it is charging when not in use.
If for any reason the headset battery completely discharges its power it should be charged for a least an hour for optimum performance. You can charge the headset for just a few minutes to keep your self going for a few minutes at a time.
The following are the battery state indications:
- Fully Discharged. If there is no result when you push the Talk button on the headset then the battery is fully discharged. Dock the headset on the base unit and let it power up for a few minutes. In this state, the headset will not subscribe or go into Talk mode.
- Nearly Discharged. If pressing the Talk button you get an error tone (three beeps in the earpiece) and it will not enter Talk mode then the battery is nearly discharged. A lower frequency background beep will occur every 10 seconds to warn you are running out of time. The system may or may not subscribe or enter Talk mode when you put it back into the docking station. In this state the system may subscribe and enter Talk mode while docked but may not link, or take several minutes to link, once is taken from the charger.
- Normal. In the normal state, the headset will subscribe and link when you press the Talk button.
The following are the indications that display when the headset battery is charging:
- The amber charge LED flashes every second when the headset is charging.
- When charging is complete, the amber LED glows continuously.
- The amber LED will flash rapidly to warn of a faulty battery or if the headset is seated in the docking station. Try redocking the headset. If the LD does not stop flashing, check the battery.