Home Headset Installation FAQ How to Setup Plantronics APC-41/APC-42 EHS for Cisco 7800, 7900 phones

How to Setup Plantronics APC-41/APC-42 EHS for Cisco 7800, 7900 phones

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Cisco phones has two different type call management systems – CUCM and CUCME.  Either You or your in house IT person can perform the following steps to setup an Plantronics APC-42 (formerly APC-41) EHS with a Cisco phone models: 7942G, 7945G, 7962G, 7965G, 7975G, 7821, 7841, 7861 (If your Cisco phone is not, listed, it’s NOT EHS compatible, you must use a HL10 lifter).  (Make sure the CUCM version is 4.1(3)SR5x or higher. FirmWare is 8.3(3)x or higher)

For Cisco CUCM  Cisco Unified Communications Manager:  (Make sure the CUCM version is 4.1(3)SR5x or higher. FirmWare is 8.3(3)x or higher)

  • Access the server administrator with a browser (i.e. Internet Explorer or FireFox)
    1. Select Device > Phone through the drop down menus. 
    2. Click “Find” with no selection criteria to obtain a list of all phones
    3. Open the desired phone.  Scroll down to “Wireless Headset Hookswitch Control”, set to “Enabled”, Click “Apply”.
    4. Reset the phone.

For Cisco CUCME  Cisco Unified Communications Manager Express:  (Make sure the the phone FirmWare is 8.3(3)x or higher)

  • Access to CUCME via the router’s command line interface and use the following commands to enable EHS feature for the phone.
    1. Device-Name (config)# telephony-service
    2. Device-Name (config-telephony)# service phone ehookEnable 1
    3. Device-Name (config-telephony)# create cnf-files
    4. Reset the phone

 

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