If you have any of the following Avaya Phone models 1408, 1416, 2410, 2420, 4606, 4610, 4610SW, 4612, 4620, 4620SW, 4621, 4621SW, 4622SW, 4624, 4625SW, 4630, 4630SW, 5410, 5420, 5610, 5620, 5621, 5625, 6416D+M, 6424D+M, QE4610, 9404, 9406, 9408, 9504, 9508, 4406D+, 4412D+, 4424D+, 4424LD+. This guide will help you pick out which headset is right for you.
The first thing to figure out is whether or not you prefer having a wired headset to your desk phone, or a wireless headset. For wired options, the headset will plug directly into the desk phones’ ‘headset jack.’ To use the headset, you simply need to press the ‘headset button’ on the phone, then the headset will be activated and you can speak and listen through your corded headset.
Next you should consider your budget. Corded headsets are the cheapest option, ranging from $85 to $185+. Wireless headsets start in the $160 range, and rise from there depending on your wireless needs (wireless options below).
Lastly and just as important, consider your working environment and how you would prefer to wear your headset. If it is a noisier work area, having a Binaural (2 ears covered) headset would be needed. Most headsets these days already have a noise canceling microphone, and every headset (except for over the ear headsets) can come with 2 headphones. Headsets can also come with different wearing styles, the over the ear option I just mentioned, over the head via headband, or even behind the head with a neckband. Now I’ll get into some headset information to help you choose which is right for you:
Corded Headsets Options
1) Jabra Biz 1500 Mono Avaya Headset – $84.95
This is the most affordable corded headset option that still has features of many higher priced headsets. It is lightweight, can be worn on either ear, editable microphone placement and has a noise canceling microphone. A lightweight headset and comfortable to wear all day. It also comes with a 2-Year Manufacturer’s Warranty.
Binaural option headset here ($89.95)
2)Jabra Biz 2300 Mono Headset – $129.95
This dependable, durable Jabra headset includes a noise-canceling microphone with 360° of swivel range, and Air Shock prevention (no breath noise). HD/Wideband audio to allow for a natural sounding voice. It is kevlar reinforced, and comes with a 2-Year Manufacturer’s Warranty.
3) Plantronics HW540 Avaya 3-in-1 Headset – $139.95
A headset featuring 3 wearing styles, if you don’t prefer the headband- this is the headset you need. This headset can be worn over the ear, over the head, or behind the head, features a noise canceling microphone and leatherette ear cushion. It is lightweight, and features HD/Wideband Audio for a natural sounding voice.
4) Plantronics HW710 Avaya Headset – $149.95
At the top of the Plantronics corded headsets is this HW710 Encore Pro headset. This headset features a best-in-class noise canceling, extendable microphone. With a leatherette ear cushion and it’s lightweight design, it is one of the most comfortable headsets to wear. It also features HD/Wideband Audio for a natural voice sound to the client.
Wireless Headsets Options
For wireless headsets, one major feature to consider is whether or not you want the ability to answer calls away from the desk phone. Most of the time the answer to this question is- YES.
The Wireless Headset System needs an EHS cable to complete this necessity:
Plantronics CS540+AVAYA EHS Headset System – $269.95
This is the most popular wireless headset, paired with said EHS cable. The headset comes with 2 wearing style options, an over the head-band, and an over the ear-hook. It is the most comfortable and lightest headset on the market, and includes all the features you would expect from a great headset: On-headset volume control, as well as additional volume control options underneath the charging cradle. With this bundle, you will have the ability to field calls anywhere within 350ft. of the desk phone.
Plantronics Savi 8220 +EHS Avaya J100 1400 1600 9400 9500 9600 .. $369 <== my pick
The Plantronics Savi 8220 is by far my favorite. It comes with large ear cups and active noise canceling technology in the speakers so you can focus on the phone call without the distraction of the office noise. The top of the line Plantronics Savi 8200 series allows connect to 3 devices (desk phone, computer, and cell phone). It allows you to use the same headset for any of the 3 devices. Certified for most the Avaya phone models, so you can answer calls up to 500 ft away from your desk as well as hear the phone ring (beeping sound) when you’re not near the desk phone. It as a large battery capacity of 13 hours talk time (50+ hours of standby). It’s also a great headphone for music when working in the office.
To view a full list of Avaya Compatible headsets, visit www.headsetplus.com or you can call us at 1-877-999-3838
The Best Headsets For Office Business Phone 2019
One of the most important devices for any professional or office workers are good headsets for business that provides clear sound and can be used on the go. Many employees throughout the world rely on headsets for their work which is why knowing which headsets for business Phone you should buy is rather important. Picking the right Bluetooth headset for business might seem hard on your own but we’re here to make it as easy as possible. We’ve reviewed all the top headsets for business Phone and singled out the best headsets for business phone based on multiple factors including sound quality, noise cancellation, battery life, range, and comfort.
Plantronics is a well-known headset brand that has been producing top of the line headsets for business for years. Plantronics EncorePro HW540 is by far one of the best headsets for business phone in due to its versatility, quality, and durability. The Plantronics EncorePro HW540 is one of the easiest headsets to use as well as being the first 3-in-1 headset from Plantronics.
You can rotate the headset through different configurations to find the configuration the best suits you. This means you don’t have to decide what kind of headset you want before buying ensuring a more stable and secure fit.
The Plantronics EncorePro HW540 deliver clear sound and comes with a noise cancellation as well as flexible microphone making it perfect for office and on-the-go use. The Plantronics EncorePro HW540 is the best business headset and is available at an affordable price Here.
The Plantronics HW710 is another business headset to make it on our list of the best headsets for business phone use simply because of its light weight yet durable design and clear sound quality. The Plantronics HW710 uses mono sound over stereo which is a great move for those who intend use this headset in an office environment.
Using the leatherette ear cushions and wideband technology, this corded headset offers superior sound quality whereas the retractable microphone ensures clear audio quality to make sure your clients never miss a word you say.
What makes the Plantronics HW710 stand out is its design that was made with office use in mind. This headset lets you keep one ear open so that you can hear what your client is saying while keeping up with what your supervisor or anyone else is saying. Thanks to the telescopic noise canceling microphone you don’t have to worry about any noise from your surrounding interrupting your conversation with your client. The Plantronics HW710 is one of the best headsets which you can buy Here.
Jabra is one of the finest providers of headsets for business geared towards the working class. Almost all Jabra headsets have impeccable noise cancellation technology but the Jabra Biz 2400 II Duo takes it a step further.
The Jabra Biz 2400 II Duo is designed for office and call center use with a focus on delivering the most noise free experience possible. The leatherette-covered earpieces rest on-the-ears to provide maximum comfort whereas the built-in Kevlar-reinforced cables ensure long term use. What set’s the Jabra Biz 2400 II Duo apart from its competitors is its extremely light weight and uses Jabra’s ultra-noise-cancellation which is the best in its class. You can buy the Jabra Biz 2400 II Duo Here.
If you’re looking for an alternative for the Jabra Biz 2400 II Duo for contact center employees and agents then the Jabra Biz 2300 is by far the best choice available. The Jabra Biz 2300 is designed to last and handle the high-performance environment of contact centers which results in fewer headset replacements while delivering HD audio output.
The Kevlar-reinforced cord is lightweight yet durable and spins a whole 360 degrees as well as having replaceable ear cuffs. In a call center, there are multiple people talking and it’s easy for all the noise to reduce the clarity of your own sound as well as making it harder to hear what the customer is saying.
The Jabra Biz 2300 uses HD voice technology to make sure you hear what you customer is saying clearly whereas “air shock” noise canceling microphone filters out any sharp noise like breathing and popping to give your customer a seamless experience. You can buy the Jabra Biz 2300 Here.
The Plantronics CS540 Wireless Headset offers a lot of quality features that make it a great choice for office use. It provides the user a connection range up to 120m which is comparatively better than the majority of its competitors including those on this best headset for business list. The CS540 is a convertible monaural DECT headset which has easy to use controls, has clear sound output and packs enhanced noise cancellation technology to make it an overall great headset for office use.
Depending on your preference, the Plantronics CS540 Wireless Headset can be worn over the ear or over the head to provide a secure and comfortable fit making it perfect for use while on the go. You can buy the Plantronics CS540 Wireless Headset Here.
6. Plantronics Savi 8220 Wireless Headset Binaural – my pick
If you’re looking for a stylish, portable and long lasting headset for business then the Plantronics Savi 8220 Wireless Headset is definitely worth a shot. The Plantronics Savi 8220 is one of the sleekest and stylish headsets for business on this list as well as having a variety of features like “active noise canceling” speakers that make it such a great choice for business with lot of noise.
Besides being one of the lightest wireless headsets for business available, it also has superior DECT 6.0 technology eliminates interference to make sure the sound quality remain consistent. The noise canceling microphone filters out back noises to deliver a seamless audio quality to your clients making it perfect for use while you travel. Additionally, since the batteries can be replaced in the middle of a call you don’t have to worry about having to hang up. You can buy the Plantronics Savi 8220 Wireless Headset at lowest price Here.
The Plantronics CS510 Wireless Headset is one of the finest DECT technology headsets that can provide crystal clear technology without being affected by Wi-Fi or other radio signals. The Plantronics CS510 is a lightweight business headset that provides up to 350 feet of hands-free operation as well as having a replaceable battery that lasts a long time.
What makes the Plantronics CS510 such a great choice is its ability to detect sound levels above 118 dBA that it eliminates using it anti-startle technology that cancels out all sudden increases in noise even those caused by a fluctuation in signals. This headset uses wideband audio technology and enhanced DSP to ensure clear audio for both the client and agent. You can buy the Plantronics CS510 Wireless Headset Here.
The Zoomswitch Training Adapter, is packaged together with two Plantronics Wireless headsets which allows two wireless headsets to connect to one deskphone for training purpose:
the zoomswitch training adapter comes with 1 cord to plug into your phone:
This cable goes from the TEL plug on the adapter to the HANDSET port of your deskphone.
The two ports on the bottom of the adapter are for the 2 Wireless Headsets that you will be using for training.
Each Wireless headset will come with a cable that goes from the wireless headset, to the handset port of a desk phone, this cable is will be what plugs into the adapter.
Port ‘A’ should be for the supervisor, or whoever is responsible for answering and ending calls, as whoever is on switch A will have the ability to answer and end the call (if used with a remote answering device, an HL10)
The buttons on the face of the Adapter will mute the appropriately labeled Headset (pushing the button Labelled ‘B’ will mute that headset)
The setting switch labelled ‘1/2’ changes the adapter from working with 1 headset, to 2 headsets or vice versa. If you are training, this will have to be on ‘2’
To test for a dial tone on both headsets, make sure ‘2’ is selected, raise the handset off of the phone and place on your desk, then turn on each headset and listen for a dial tone.
If you have any other questions please give us a call at 1-877-999-3838
If you are using a Plantronics Wireless Headset via Plantronics APP-51 Electronic Hookswitch Cable into a Polycom IP Phone, and intermittently the headset will cut/drop out of the call- follow these steps to try and troubleshoot the problem.
The following steps will effectively reset both the Phone System, and the Wireless Headset System:
On the Polycom Phone, get to the Menu. Then select the following options: Settings > Basic > Preferences > Headset > – then look for the following- Plantronics Mode/Plantronics Hookswitch Mode / Plantronics EHS, Press Select/Enable, then the phone should reboot.
Once this is done, initiate a ‘hard reset’ by unplugging the phone line or Ethernet cable from the phone, wait 15 seconds, then plug the line back in.
Next, you will have to reset your wireless headset, the following pictures show a CS540 Wireless Headset System – the battery panels to other headsets can be found on the ear piece in different locations.
If using a CS540 with a headband, make sure the earpiece is lined up with the headband, so it disconnects properly without much force
Step 1: Remove the battery cover/panel
Step 2: Take out and disconnect the battery
Step 3: Disconnect the power cable from the wireless headset base
Step 4: Wait 15 seconds
Step 5: Plug the battery back into the headset and plug the power cord back into the base unit
Step 6: Reset the base by pressing and holding the button located on top of the unit towards the rear, the white light on the front of the base should start to blink
Step 7: Pair the headset by holding the “Volume Up” button for 10-15 seconds. On the CS540, it’s a little knob you have to hold up if held so the ear piece would be on your right ear (as shown in picture). The blinking on the base should change to solid white.
Once this is done, you should be finished and experience no call droppings! Cheers!
Do you have a Avaya 9608, 9621, 9641, 9611 and purchased a Plantronics HW251N or HW261N corded headset and experienced low listening volume where you can barely hear your caller, regardless how high you turn up the volume?
Plantronics & Avaya have figure out the problem is not the headset, rather the Avaya firmware (H323 6.1 SP1) that’s on these Avaya phone models that’s causing the low volume issue. The fix is easy, simply update to the latest firm (H.323 6.2) and volume problem solved.
This fix has been confirmed by Avaya.
If for some reason you have and use 2 deskphones on your desk, and you would like to use 1 headset with your set up, you can use this GN/Netcom Y Training/Supervisor Cable
While this cable is usually used for training, connecting 2 Jabra/GN Netcom headsets to 1 desk phone, it can also be reversed to connect 1 headset to 2 sources.
Now with that being said, you still need 2 adapter cables for the respective phones. So once you have the adapter cables, the bottom of the Y will connect to your headset, and the 2 split cables will connect to the adapter cables, which will then be plugged into your desk phones. (Please contact us with compatibility questions)
This is only compatible with GN/Netcom or Jabra headsets and adapter cables, there is no known solution for Plantronics unfortunately.
For more information or compatibility, please contact Andrew @ 1-877-999-3838 or firstname.lastname@example.org
If you’re looking for a device to connect a headset to both your desk phone and computer- here’s the Plantronics MDA200
The MDA200 is very versatile, having a USB port to connect a headset, you can use any corded or wireless USB headset, any H-series Plantronics headset with a USB Adapter, and even a Bluetooth USB Dongle compatible with a hearing aid pendant. If you would like to connect a Bluetooth Adapter with the MDA 200, please check out this blog post.
Connecting a USB headset to the MDA200:
After first plugging the MDA200 to the computer, then to the desk phone you will be using, you can plug in your corded or wireless USB Headset. There is a phone wire for the desk phone, and a USB wire for the computer, so that’s pretty straightforward. Once you are set up, to switch back and forth you simply push the button of the device you so desire. When a call comes into your deskphone, you will first have to answer the call by picking up the handset, then (if necessary) activate the headset by pressing the answe to allow it to take over the call.
*You can use a Plantronics HL10 Lifter to eliminate the need of picking up the handset, more on that in a moment.
With these two items, you can use a corded H-Series Plantronics headset with a DA USB Adapter form Plantronics to achieve the same end as a USB corded headset. The two Quick Disconnect (QD) plugs will snap together, and you’re ready to plug and play with the MDA200 the same way a USB headset would.
Remote Answering with the MDA200:
As shown above, the lifter will be placed directly under the handset with included double sided tape, and plugged into the MDA200, also pictured is the aforementioned wall adapter needed for the lifter. The lifter should be placed near the ear piece of the handset, once installed, engage the lifter by pressing the phone button on the MDA200. If you hear a dial tone, you are good to go! If not, there is a switch behind the lifter that controls how high the handset is raised, increase the height until you get the handset to a level where it is off the phone hook.
EHS Cable Set-up:
Your phone maybe compatible with an EHS cable, which takes the place of the lifter and answers calls electronically, as opposed to physically lifting/answering the phone. In this case you would not need a Wall adapter, and you would simply plug the dual pronged plug to the MDA200 and the other end to their respective ports behind your desk phone. Contact us for compatibility questions with EHS.
If you have any questions please contact Andrew @ 1-877-999-3838
The knob, when turned clockwise, or in the direction in which the arrow points, will increase the sensitivity of the sensor which let’s your Jabra wireless headset know your phone is ringing. The only repercussion with having it turned all the way up, is it may pick up other loud noises such as a sneeze or barking dog.
There is also a button located to the front of the lifter that disables the ring tone function altogether. What signifies it being disabled is a flashing red light.
The switch on top of the device, as you may already know, adjusts the height of which the lifter arm will raise your handset.
That pretty much covers all the switches and buttons on your GN 1000 Remote Handset Lifter, also included with the lifter is an additional ring sensor, with tape, if your ringtone speaker is not located under your handset, you need to place this over the speaker and plug it into the Handset Lifter. Otherwise it is just an extra part.
For more information call Andrew at 1877 999 3838 or email at email@example.com
If you have a phone with a 2-Prong adapter port, like a Nortel M2250, or other various phones with such adapters, this GN Netcom PJ-327 adapter will be versatile and useful in setting up a wireless system.
The GN Netcom PJ-327 is an adapter going from a 2-prong plug to a standard 4-wire female adapter. Enabling use with Jabra/GN, as well as Plantronics wireless headsets. As it is a standard 4-wire port, this can also be used with telephone handsets as well:
Installation with a GN/Jabra Wireless Headset or Plantronics Wireless would be similar, the 4-wire cable coming from the base of the selected wireless headset would plug into the female end of the adapter, and allow a wireless headset to connect to your system.
When using a wireless headset, it will have similar use and functionality as a handset, with the benefit of being cordless and free to roam, however all call handling and transferring will be done through your phone system.