If you have any of the following Avaya Phone models 1408, 1416, 2410, 2420, 4606, 4610, 4610SW, 4612, 4620, 4620SW, 4621, 4621SW, 4622SW, 4624, 4625SW, 4630, 4630SW, 5410, 5420, 5610, 5620, 5621, 5625, 6416D+M, 6424D+M, QE4610, 9404, 9406, 9408, 9504, 9508, 4406D+, 4412D+, 4424D+, 4424LD+. This guide will help you pick out which headset is right for you.
The first thing to figure out is whether or not you prefer having a wired headset to your desk phone, or a wireless headset. For wired options, the headset will plug directly into the desk phones’ ‘headset jack.’ To use the headset, you simply need to press the ‘headset button’ on the phone, then the headset will be activated and you can speak and listen through your corded headset.
Next you should consider your budget. Corded headsets are the cheapest option, ranging from $85 to $185+. Wireless headsets start in the $160 range, and rise from there depending on your wireless needs (wireless options below).
Lastly and just as important, consider your working environment and how you would prefer to wear your headset. If it is a noisier work area, having a Binaural (2 ears covered) headset would be needed. Most headsets these days already have a noise canceling microphone, and every headset (except for over the ear headsets) can come with 2 headphones. Headsets can also come with different wearing styles, the over the ear option I just mentioned, over the head via headband, or even behind the head with a neckband. Now I’ll get into some headset information to help you choose which is right for you:
Corded Headsets Options
1) Jabra Biz 1500 Mono Avaya Headset – $84.95
This is the most affordable corded headset option that still has features of many higher priced headsets. It is lightweight, can be worn on either ear, editable microphone placement and has a noise canceling microphone. A lightweight headset and comfortable to wear all day. It also comes with a 2-Year Manufacturer’s Warranty.
Binaural option headset here ($89.95)
2)Jabra Biz 2300 Mono Headset – $129.95
This dependable, durable Jabra headset includes a noise-canceling microphone with 360° of swivel range, and Air Shock prevention (no breath noise). HD/Wideband audio to allow for a natural sounding voice. It is kevlar reinforced, and comes with a 2-Year Manufacturer’s Warranty.
3) Plantronics HW540 Avaya 3-in-1 Headset – $139.95
A headset featuring 3 wearing styles, if you don’t prefer the headband- this is the headset you need. This headset can be worn over the ear, over the head, or behind the head, features a noise canceling microphone and leatherette ear cushion. It is lightweight, and features HD/Wideband Audio for a natural sounding voice.
4) Plantronics HW710 Avaya Headset – $149.95
At the top of the Plantronics corded headsets is this HW710 Encore Pro headset. This headset features a best-in-class noise canceling, extendable microphone. With a leatherette ear cushion and it’s lightweight design, it is one of the most comfortable headsets to wear. It also features HD/Wideband Audio for a natural voice sound to the client.
Wireless Headsets Options
For wireless headsets, one major feature to consider is whether or not you want the ability to answer calls away from the desk phone. Most of the time the answer to this question is- YES.
The Wireless Headset System needs an EHS cable to complete this necessity:
Plantronics CS540+AVAYA EHS Headset System – $269.95
This is the most popular wireless headset, paired with said EHS cable. The headset comes with 2 wearing style options, an over the head-band, and an over the ear-hook. It is the most comfortable and lightest headset on the market, and includes all the features you would expect from a great headset: On-headset volume control, as well as additional volume control options underneath the charging cradle. With this bundle, you will have the ability to field calls anywhere within 350ft. of the desk phone.
Plantronics Savi 8220 +EHS Avaya J100 1400 1600 9400 9500 9600 .. $369 <== my pick
The Plantronics Savi 8220 is by far my favorite. It comes with large ear cups and active noise canceling technology in the speakers so you can focus on the phone call without the distraction of the office noise. The top of the line Plantronics Savi 8200 series allows connect to 3 devices (desk phone, computer, and cell phone). It allows you to use the same headset for any of the 3 devices. Certified for most the Avaya phone models, so you can answer calls up to 500 ft away from your desk as well as hear the phone ring (beeping sound) when you’re not near the desk phone. It as a large battery capacity of 13 hours talk time (50+ hours of standby). It’s also a great headphone for music when working in the office.
To view a full list of Avaya Compatible headsets, visit www.headsetplus.com or you can call us at 1-877-999-3838
Headsets nowadays do way more than just using them for your desk phone. We have headphones that can now be connected to 5 devices at the SAME TIME. I’m talking desk phone + computer + cellphone. Pretty crazy stuff now. Anyway, here is a small list of some very nice headsets that will enable you to listen to music while you work.
The Plantronics Savi 8220 is the newest wireless headset on the market. This is the upgraded version of the already fabulous Plantronics Savi 700 series. The main difference between the old and new is the active noise canceling in the headset. That’s right, on top of all the same features of the old Savi, you will get more range, talk time, and active noise canceling for those loud environments. Because of the triple connectivity, you can enjoy streaming music to your headset when you’re not on a call. This is an excellent choice for a desk phone computer combo. 590ft line of sight range, 13 hours of talk time you can’t go wrong. Comes with a 1 year manufacturers warranty, click here to buy now.
The Voyager 8200 is one of the newest wireless headsets on the market. Even though this headset wasn’t designed for use with desk phones, we can still make it work. An interesting feature of this headset is the noticeable lack of a boom microphone. But don’t worry, your customers will still be able to hear you with the dual-paired (4 total) omni-directional microphones. This powerful headset has active noise canceling earphones and a great noise canceling microphones. You will get about 100ft of wireless range from a deskphone or computer. the 8200 has about 24hours of music/movie streaming. To use this headset with a desk phone, you will need an adapter. This will enable you to use this with your deskphone, computer, and cell phone. Pretty awesome huh? Comes with a 1 year manufacturers warranty, click here to buy now.
If you’re looking to save a little money but still be able to stream music to your head phones, this would be a decent choice. You will have triple connectivity, desk phone, computer, cell phone, but music quality won’t be as nice as the new Savi or the Voyager 8200. Another thing this headset lacks is the active noise canceling. This is still a great headset, but I’d recommend paying a little more and getting the Savi 8220. Comes with a 1 year manufacturers warranty, click here to buy now.
This is my favorite headset. I currently use the Jabra Engage 65 Stereo. Think of the Engage 75 as the big brother of the 65. This headset is absolutely beastly. You can connect this monster to 5 devices at the same time. 1 desk phone, 2 USB devices, and 2 Bluetooth devices. A bit overkill if you ask me, but hey, it’s better to have more than less. As I type this, I’m listening to some heavy metal, on my Engage series headset. Considering these headsets were not designed for the enjoyment of music, these are damn good quality speakers. This headset has the best wireless range, talk time, and just overall quality out of all the others that I’ve used before. If you want to save some money, you can always go for the Engage 65 Stereo. The 65 will only connect to your desk phone and your USB device, but that’s where we stream music from right?. Comes with a 1 year manufacturers warranty, click here to buy now.
The headsets that connect to desk phones are remote answer capable. There are tons of solutions out there for every phone. If you’re interested in purchasing one of these items and have questions, feel free to call or email me.
We’ve all been on been stuck on a long phone call whether it be for work, or just chatting with a friend. Trying to hold your phone and multitask isn’t just inconvenient, but dangerous for your health. Holding your phone between your ear and shoulder puts your neck and body at odd angles leading to strain, even if it’s for short periods of time. This is why many office and home professionals are making the switch to headsets. Fortunately, technology has produced lightweight headsets that produce rich audio and crisp voice communication.
Determining the right headset for you is the easy part. If you spend most of the day at your desk, corded headsets are a great option. If you are constantly moving away from your desk a wireless headset would be better suited for you. Corded headsets are nearly 100% universal with all IP desk phones. What you will need to connect to your phone is either a bottom cable or an amplifier. Generally speaking, if you have an old phone you will need a Jabra Link 860 Amplifier. Newer phones typically have an amplifier built in so, you can plug the bottom cable directly into the headset port on your phone. Wireless headset systems have an amplifier built into the base which makes them roughly 99% compatible with all desk phones. Let’s take a look at some headsets.
Jabra Biz 2300 QD Mono Direct Connect: $138.00
These headsets are meant to take a beating and keep ticking. They have Kevlar reinforced cords, noise canceling microphones, and wideband audio. This headset is one of the top of the line products on the market at a very reasonable price. You can rotate the boom microphone a full 360 degrees without breaking it, and it has larger foam ear cushions to keep you comfortable all day. Considering the price of this headset, it almost can’t be beat. This Biz 2300 comes with a bottom cable and a 2 year manufacturer’s warranty.
Jabra Biz 2400 II Mono Direct Connect 3-in-1 UNC: $229.00
The 2400 II is no doubt the one of the highest quality corded desk headsets available. It comes with 3 different wearing styles if you choose to wear it on the head, on the ear, and behind the neck. Much like the Biz 2300, it has wideband audio, Kevlar reinforced cords, and larger comfortable leatherette ear cushions. You can rotate this microphone a full 360 degrees and it has the best noise canceling microphone available. Includes a Jabra/GN Smart Cord and a 2 year manufacturer’s warranty.
The Engage 65 is a great wireless headset solution. It has a noise canceling microphone, wide band audio, and best of all, you can connect the headset to both your desk phone and computer at the same time. Whether it’s taking phone calls on your phone or computer, you can enjoy up to 13 hours of talk time and a 490ft range (depending on environment). It has a built in busy light, and is Microsoft Skype for Business compatible. If you need the ability to be able to answer and end calls away from your desk, you will either need a handset lifter, or EHS cable (electronic hook switch.) The Engage 65 is compatible with both. Click here to buy now
The Engage 75 is the top of the line wireless headset solution. This unit can connect to your desk phone, 2x USB devices, and 2x Bluetooth devices simultaneously. Excellent noise canceling microphone, wide band audio, and choice of 3 wearing styles are just a few of the features this system can do. You can travel away from your desk and talk on the phone up to 330ft (depending on environment) and enjoy 9 hours of talk time. Comes with a built in busy light which is great to let coworkers you’re on the phone and not to be bothered. Microsoft Skype for Business compatible. Remote answering compatible, 1 year manufacturer’s warranty. Click here to buy now.
All of this information at once can be overwhelming, we encourage our customers to call or email our specialists for questions or compatibility.
The Zoomswitch Training Adapter, is packaged together with two Plantronics Wireless headsets which allows two wireless headsets to connect to one deskphone for training purpose:
the zoomswitch training adapter comes with 1 cord to plug into your phone:
This cable goes from the TEL plug on the adapter to the HANDSET port of your deskphone.
The two ports on the bottom of the adapter are for the 2 Wireless Headsets that you will be using for training.
Each Wireless headset will come with a cable that goes from the wireless headset, to the handset port of a desk phone, this cable is will be what plugs into the adapter.
Port ‘A’ should be for the supervisor, or whoever is responsible for answering and ending calls, as whoever is on switch A will have the ability to answer and end the call (if used with a remote answering device, an HL10)
The buttons on the face of the Adapter will mute the appropriately labeled Headset (pushing the button Labelled ‘B’ will mute that headset)
The setting switch labelled ‘1/2’ changes the adapter from working with 1 headset, to 2 headsets or vice versa. If you are training, this will have to be on ‘2’
To test for a dial tone on both headsets, make sure ‘2’ is selected, raise the handset off of the phone and place on your desk, then turn on each headset and listen for a dial tone.
If you have any other questions please give us a call at 1-877-999-3838
Whats’ the Difference Between Plantronics Savi 700 Series and Plantronics CS500 Series
The main difference between these two Wireless Series’ is that the Savi 700 Series (Savi W740, W710, W720, W730) can connect to multiple devices, and the CS 500 Series (CS510, CS520, CS530, CS540) can only connect to one device. If you find you would like to use your headset with your computer and cell phone, in addition to your desk phone, then the Plantronics Savi 700 series is right for you. If you simply need a headset for your desk phone, then a headset in the CS 500 series will do the trick.
These are the Plantronics Savi 700 headset models that can connect to 3 devices, through the computer via USB, to a cell phone via Bluetooth, and a desk phone. The Savi 700 Series is one of the highest quality headsets money can buy, with excellent range and volume control in addition to the seamless connection between the 3 devices mentioned. The headset itself is not a Bluetooth Headset, however; the connection to a cell phone is actually between the Headset Base and your device. So your cell phone/tablet will have to stay close to the charging cradle of the Wireless Headset, and you can’t carry around the headset itself (i.e. driving in your car) and use it away from the base.
If you need a good wireless headset to use just with your office/desk phone, look no further than CS500 Series from Plantronics. This being their flagship series, the CS 500 Series has great range and volume control.
All of these headsets come with a variety of wearing styles. Whether you want a traditional over the head style headset, one that covers both ears, or a more compact style to go over your ear, you can find one in each series that would work for you.
If you need additional help in choosing which wireless headset fits your needs, give us a call @ 650-306-9768
If you are using a Plantronics Wireless Headset via Plantronics APP-51 Electronic Hookswitch Cable into a Polycom IP Phone, and intermittently the headset will cut/drop out of the call- follow these steps to try and troubleshoot the problem.
The following steps will effectively reset both the Phone System, and the Wireless Headset System:
On the Polycom Phone, get to the Menu. Then select the following options: Settings > Basic > Preferences > Headset > – then look for the following- Plantronics Mode/Plantronics Hookswitch Mode / Plantronics EHS, Press Select/Enable, then the phone should reboot.
Once this is done, initiate a ‘hard reset’ by unplugging the phone line or Ethernet cable from the phone, wait 15 seconds, then plug the line back in.
Next, you will have to reset your wireless headset, the following pictures show a CS540 Wireless Headset System – the battery panels to other headsets can be found on the ear piece in different locations.
If using a CS540 with a headband, make sure the earpiece is lined up with the headband, so it disconnects properly without much force
Step 1: Remove the battery cover/panel
Step 2: Take out and disconnect the battery
Step 3: Disconnect the power cable from the wireless headset base
Step 4: Wait 15 seconds
Step 5: Plug the battery back into the headset and plug the power cord back into the base unit
Step 6: Reset the base by pressing and holding the button located on top of the unit towards the rear, the white light on the front of the base should start to blink
Step 7: Pair the headset by holding the “Volume Up” button for 10-15 seconds. On the CS540, it’s a little knob you have to hold up if held so the ear piece would be on your right ear (as shown in picture). The blinking on the base should change to solid white.
Once this is done, you should be finished and experience no call droppings! Cheers!
More and more companies have been adopting the open office areas to provide a simple, cost effective, and intimate working area.
While these working areas are aesthetically pleasing and can accommodate growths of a start up company, by maximizing space, the noise that comes with it can be a detriment to productivity.
The quick and easy solution to combat this: a good headset. Especially if your job involves being on a phone of some sort, either through VOIP phones, or a computer soft phone program. Here are some tips to picking out a headset that can serve as an effective tool to not only cancel out distractions, but to effectively connect you to clients in noisy environments.
When picking out a good wireless headset for a noisy environment, you want to pay attention to certain attributes a headset can have:
Active Noise Canceling– The addition of a secondary sound (white noise) to help cancel out unwanted background noise
Passive Noise Canceling– Natural noise canceling provided by the earphones surrounding or sealing out some noises
Mobility– The ability (mostly by being wireless/bluetooth) to leave the noisy area and find a quiet setting
Microphone Noise Canceling– Filters unwanted background noise so the caller can hear your voice clearly
Wideband Audio– HD voice output at a better frequency to provide crystal clear audio
Multi Connectivity– The ability to connect to multiple devices, usually -Cellphone/Computer/Desk Phone
These following headsets contain all these key features:
Jabra Evolve 80 UC
The best option from Jabra, wired to a PC via USB and can plug into Smart Phones and Tablets via 3.5mm Cable to grant Mobility.
The Plantronics Voyager Focus UC is a wireless headset with all the features you would need when combating a noisy environment.
Go here for the complete review of noisy office headsets.
If you have any questions about other headsets that meet the requirements needed for a noisy environment- please contact us at 650-306-9768.
If you’re looking for a device to connect a headset to both your desk phone and computer- here’s the Plantronics MDA200
The MDA200 is very versatile, having a USB port to connect a headset, you can use any corded or wireless USB headset, any H-series Plantronics headset with a USB Adapter, and even a Bluetooth USB Dongle compatible with a hearing aid pendant. If you would like to connect a Bluetooth Adapter with the MDA 200, please check out this blog post.
Connecting a USB headset to the MDA200:
After first plugging the MDA200 to the computer, then to the desk phone you will be using, you can plug in your corded or wireless USB Headset. There is a phone wire for the desk phone, and a USB wire for the computer, so that’s pretty straightforward. Once you are set up, to switch back and forth you simply push the button of the device you so desire. When a call comes into your deskphone, you will first have to answer the call by picking up the handset, then (if necessary) activate the headset by pressing the answe to allow it to take over the call.
*You can use a Plantronics HL10 Lifter to eliminate the need of picking up the handset, more on that in a moment.
With these two items, you can use a corded H-Series Plantronics headset with a DA USB Adapter form Plantronics to achieve the same end as a USB corded headset. The two Quick Disconnect (QD) plugs will snap together, and you’re ready to plug and play with the MDA200 the same way a USB headset would.
Remote Answering with the MDA200:
As shown above, the lifter will be placed directly under the handset with included double sided tape, and plugged into the MDA200, also pictured is the aforementioned wall adapter needed for the lifter. The lifter should be placed near the ear piece of the handset, once installed, engage the lifter by pressing the phone button on the MDA200. If you hear a dial tone, you are good to go! If not, there is a switch behind the lifter that controls how high the handset is raised, increase the height until you get the handset to a level where it is off the phone hook.
EHS Cable Set-up:
Your phone maybe compatible with an EHS cable, which takes the place of the lifter and answers calls electronically, as opposed to physically lifting/answering the phone. In this case you would not need a Wall adapter, and you would simply plug the dual pronged plug to the MDA200 and the other end to their respective ports behind your desk phone. Contact us for compatibility questions with EHS.
If you have any questions please contact Andrew @ 1-877-999-3838
The knob, when turned clockwise, or in the direction in which the arrow points, will increase the sensitivity of the sensor which let’s your Jabra wireless headset know your phone is ringing. The only repercussion with having it turned all the way up, is it may pick up other loud noises such as a sneeze or barking dog.
There is also a button located to the front of the lifter that disables the ring tone function altogether. What signifies it being disabled is a flashing red light.
The switch on top of the device, as you may already know, adjusts the height of which the lifter arm will raise your handset.
That pretty much covers all the switches and buttons on your GN 1000 Remote Handset Lifter, also included with the lifter is an additional ring sensor, with tape, if your ringtone speaker is not located under your handset, you need to place this over the speaker and plug it into the Handset Lifter. Otherwise it is just an extra part.
For more information call Andrew at 1877 999 3838 or email at firstname.lastname@example.org
If you have a phone with a 2-Prong adapter port, like a Nortel M2250, or other various phones with such adapters, this GN Netcom PJ-327 adapter will be versatile and useful in setting up a wireless system.
The GN Netcom PJ-327 is an adapter going from a 2-prong plug to a standard 4-wire female adapter. Enabling use with Jabra/GN, as well as Plantronics wireless headsets. As it is a standard 4-wire port, this can also be used with telephone handsets as well:
Installation with a GN/Jabra Wireless Headset or Plantronics Wireless would be similar, the 4-wire cable coming from the base of the selected wireless headset would plug into the female end of the adapter, and allow a wireless headset to connect to your system.
When using a wireless headset, it will have similar use and functionality as a handset, with the benefit of being cordless and free to roam, however all call handling and transferring will be done through your phone system.