Poly Plantronics EncorePro HW725 Binaural USB Headset, Skype for Business Certified
The Plantronics EncorePro HW725 covers both ears
In an open-plan room full of people on calls, one open ear is one ear too many — the conversation two desks over keeps pulling your attention off your own customer. The Plantronics EncorePro HW725 USB headset answers that by covering both ears, so the floor fades and the call is all you hear, in the same plug-in-and-go USB design as its mono sibling.
It's the binaural model in Poly's premium EncorePro 700 USB line — both-ear focus, premium leatherette comfort, and built-in call control over a single USB connection. It's certified for Skype for Business, works with Teams, and, like the rest of the 700 USB series, it's now end-of-life, so stock is limited.
Both ears for focus
The EncorePro HW725 is binaural — it covers both ears, where the mono HW715 leaves one open. In a quiet room that's a preference; on a busy open-plan floor it's the difference between locking onto your customer and straining over the agent beside you.
Covering both ears also delivers full stereo for wideband audio, which helps on long calls and when reviewing recorded ones — and, as on any binaural headset, it nudges the whole room quieter, because agents stop raising their voices to hear over each other.
Still just USB — no amplifier, no DA90
Like the mono HW715, the EncorePro HW725 plugs straight into a PC or Mac over USB, with the audio processing and call control built in — no amplifier, no DA90 processor, nothing extra to buy. Inline controls on the cable answer and end calls, set volume, and mute.
HW725 or HW715 — both ears or one?
Covers both ears for focus and isolation. The pick for noisy, open-plan softphone floors where blocking the room matters.
One ear open for awareness of colleagues and supervisors. The pick for quieter rooms or agents who need to stay tuned to the floor.
Premium comfort, certified for Teams-era softphones
The EncorePro HW725 carries the full 700-series build — high-grade nylon composite, soft leatherette cushions over both ears, a reinforced headband, and an extendable boom that stays out of your sightline — and works with Microsoft Teams and UC softphones from Avaya, Cisco, and others. Its formal certification is Skype for Business; the label is older than Teams, but the headset runs current software fine.
The EncorePro HW725 is the both-ears answer for softphone teams — premium 700-series comfort, the focus of full binaural isolation, and the simplicity of one USB plug with the controls built in. It's a PC headset for people who live on calls in a room full of other people on calls. With the series now end-of-life, confirm your quantity is in stock, and HeadsetPlus's lifetime support backs every unit.
- Plantronics EncorePro HW725 USB binaural noise-canceling headset with attached USB-A cable and inline call control
- Soft leatherette ear cushions (fitted, both ears)
- Quick start guide
| Type | Binaural (both-ear), over-the-head, on-ear (supra-aural) |
|---|---|
| Series | EncorePro 700 USB Series (premium tier) |
| Connection | USB-A, attached cable; connects to PC or Mac — no amplifier or processor required |
| Controls | Built-in inline call control: answer/end, volume, mute |
| Microphone | Noise-canceling extendable boom — positions precisely and stays clear of peripheral vision |
| Audio | Wideband up to 6,800 Hz, with advanced audio processing and SoundGuard acoustic limiting |
| Build / comfort | High-grade nylon-composite frame, reinforced headband, soft leatherette ear cushions; ultra-lightweight |
| Management | Plantronics Manager Pro over USB — remote monitoring and asset management (sold separately) |
| Certification | Certified for Skype for Business, optimized for Microsoft Lync; works with Teams, Zoom, Avaya, Cisco and other UC softphones |
| Multi-device | No — USB / PC softphone only (no desk phone, no 3.5mm) |
| Training port | No — does not support a second headset for side-by-side training |
| Availability | End of life — limited stock |
| Part number | 203478-01 / HP 783M6AA |
| Warranty | 1-year manufacturer warranty, plus HeadsetPlus lifetime technical support |
Software. The Plantronics EncorePro HW725 is certified for Skype for Business and optimized for Lync, and works as a standard USB headset with current platforms — Microsoft Teams, Zoom, Avaya, and Cisco among them. With optional Plantronics Manager Pro, IT can remotely monitor and manage every HW725 company-wide over USB.
Hardware. The EncorePro HW725 connects to a PC or Mac over USB-A only. It needs no amplifier, no DA90 processor, and no Quick Disconnect cable — everything is built in. It has no 3.5mm jack, doesn't connect to a desk phone, and has no port to add a trainee headset, so it's a single-user PC softphone headset.
Platforms. The EncorePro HW725 is built for UC and hosted-service contact centers — intensive PC softphone users on noisy, open-plan floors who want both-ear focus, premium all-day comfort, and the simplicity of one USB connection.
FAQ
Frequently Asked Questions
The EncorePro HW725 is binaural — it covers both ears for focus and isolation — while the HW715 is the mono version that leaves one ear open for room awareness. Both are premium 700-series USB headsets with built-in call control; choose the HW725 for noisy open-plan floors and the HW715 where staying aware of the room matters.
Yes. The EncorePro HW725 works with Microsoft Teams and other UC softphones, including Avaya and Cisco, as a standard USB headset. Its formal certification is for Skype for Business (Microsoft's earlier platform), but that doesn't limit it — it runs Teams without trouble.
No. The EncorePro HW725 is a USB headset with audio processing and call control built in — it plugs straight into a computer's USB port and works, with no amplifier, DA90 processor, or Quick Disconnect cable required.
The EncorePro HW725 has been placed at end-of-life by Poly, so availability is limited to remaining stock. If you need a binaural USB headset you can re-order in volume over time, ask about current EncorePro USB alternatives before committing a large deployment to the HW725.
No. The EncorePro HW725 has no training port, so it can't take a second headset for side-by-side training or monitoring. If supervised training is part of your workflow, ask us about EncorePro models that support a training Y-cable instead.
The EncorePro HW725 is binaural — both ears covered — which also gives full stereo for wideband audio. For a single-ear (mono) version of the same premium USB headset, the EncorePro HW715 is the option.