This is the probably our most frequently asked question in our call center: How do I get rid of the “echo” with my Plantronics wireless headset (i.e. CS540, CS530, CS510, CS520, CS545, W710, W720. W730, W740)?
First watch our video on how to fix an echo: https://www.youtube.com/watch?v=xNGxmQ2257w
If your callers hear an echo: Try a different configuration on the wireless headset base (pic below): Try any of setting from A-G, until the echo goes away and the optimal sound is heard.
Typically an echo is caused when the volume is set too high, the excess volume causes a feedback (or echo).
Things to check:
- Check your desk phone’s volume setting. Make sure it’s set to to medium. Not “high”.
- If the listening volume is too low, adjust the setting on the wireless base to increase the volume (pic below)
- If the sound level is still low, adjust the setting on the wireless headset itself to increase the volume.
- If the echo problem continues to persist, lower the speaking volume on the base. For most telephones, the correct setting is “3” (pic below)
- If your speaking volume is too low for your caller, you can also adjust the position of the headset to ensure the microphone is two finger’s width from your mouth.
You can also watch our video on how to fix an echo: https://www.youtube.com/watch?v=xNGxmQ2257w
Plantronics CS540 Wireless Headset Setup and Troubleshooting
For product information or order a Plantronics CS540 go HERE instead
Q. What are the controls on the Plantronics CS540 Wireless Headset?
To increase the volume, press the volume button up (down if wearing headset on your left ear).
To decrease the volume press the volume button down (up if wearing headset on your left ear).
To mute/un-mute the headset, push in the volume/mute button.
To place, answer, or end a call, briefly press the call button.
Headset Indicator Light Flashes white when in use.
Q. I hear an echo in my CS540 headset. How do I fix this?
Try any of the following:
Lower the listening volume on the phone.
If the issue persists, lower the transmit volume on the base. For most telephones, the correct setting is 3.
If the audio level is too low in this position, adjust the headset volume control to increase the headset speaker volume.
If your speaking volume is too low for your listener in this position, adjust the position of the headset to make sure the microphone is two finger’s width from the corner of your mouth.
Note If you don’t hear an echo but your callers report an echo, adjust the configuration switch. The most commonly used position is “A”.
Q. I hear static when using the CS540. How do I fix this?
- Make sure there is at least 12 inches between your base and your computer, and 6 inches between your base and your telephone.
You may hear static as your headset is going out of range; move closer to the base.
Q. I don’t hear a dial tone in the CS540 headset. What should I do?
- Press the call control button to see if you hear a beep in the headset. If you do not hear a beep, try charging your headset. If you do hear a beep, the headset may no longer be linked to the base. Try re-subscribing the headset to the base.
If the problem persists, ensure the phone is off the hook. If using a handset lifter, make sure the lifter is lifting the handset completely off the hook.
If the problem still not fixed, pick up your handset and verify that you can hear a dial tone. If you do hear a dial tone on your handset, adjust the configuration switch on the base. If you do not hear a dial tone on your handset, then contact your company’s telecommunications department.
Q. How do I know when the CS540 battery is low?
If you are on a call and the headset battery is critically low, you will hear a repeated single beeps every seconds indicating the battery is low. You should recharge the CS540 wireless headset immediately.
If you are not on a call and press the call button, you will hear three low tones if the battery is critically low. You should recharge the headset immediately.
Plantronics CS540 has a user replaceable battery. To ensure replacement batteries meet Plantronics high quality standards and for optimal performance, use only OEM replacement batteries by Plantronics.
With a single full charge, the CS540 will provide up to 6 hours of talk time. Talk time will be reduced when operating in wideband mode or if the headset is used consistently a far distance from the base.
Q. How do I change the headset battery on the CS540?
Slide the battery cover off and remove it from the headset. Pull the battery out of the attachment clip. Grasp the battery connector and disconnect from the headset.
To install a new battery:
- Plug the new battery to the battery connector.
- Once connected, slide the battery into place.
- Slide the cover back on and push it into place.
Q. How do I adjust the CS540 so it fits correctly?
Plantronics CS540 wireless headset comes configured for your right ear with a pre-installed small ear tip and medium ear loop. You can also configure your headset for your left ear, install a different sized earloop, earbud with this ear loop and earbud kit, or install the headband.
Changing the Headset Configuration
Gently pull the ear tip from the headset. Rotate the ear loop down 90°. If feel resistance when rotating the ear loop downwards; this is normal.
To wear the headset on the right ear but with a different size ear loop or ear tip, select the size you want and reinstall in reverse order as shown. Be sure the notch in the ear tip faces the microphone.
Using the Plantronics CS540 on the Left Ear
Align the ear loop as shown and insert it onto the headset. Be sure the ear loop is flat against the headset and rotate the ear loop up 90°.
Align the ear tip with the notch facing the microphone as shown. Press on to attach.
Using the CS540 with Over the Head Headband
The headset can be rotated for wearing on the left ear or right ear.
Before installing the headband, remove the ear tip and ear loop from the headset.
Hold the headband so it is aligned to receive the headset as shown and insert the headset into the headband.
Rotate the headset up.
To optimize the position of the headset, push the headset in so the microphone is close to the corner of your mouth.
When you wear the headset, the microphone should rest as close to your cheek as possible without touching it. the microphone can be adjusted inward by the pivoting earpiece to optimize the position of the headset.
Holding the piece of the headset, push it in and back towards your ear to allow the pivoting earpiece to bring the microphone close to your mouth. As the base of your headset moves backwards, you will feel soft clicks until the microphone rests close to your cheek.
Is your Plantronics Wireless Headset beeping on you? Here is what it means:
One beep every 10 seconds is a low battery warning. Recharge the battery by returning it to the charging base for one to three hours, or until the yellow charging light stops blinking.
Two beeps is an out of range warning. Move closer to the base unit.
Three rapid beeps every 15 seconds indicates that your mute is on. Press the mute control once to turn it off. When the optional Plantronics HL10 handset lifer is connected, three rapid beeps indicates that a call is coming into the headset. Press the talk button on the headset to answer the call.
To see the whole line of wireless headsets and Plantronics Headsets, go to www.HeadsetPlus.com
Why my Plantronics Wireless Headset Not Beeping in my ear when the phone is ringing?
When your phone rings, Plantronics HL10 or EHS cable provides a ringtone to your Plantronics wireless headset when you’re away from your desk. This feature requires the HL10 handset lifter or a EHS cable (for phones that support it). If you do have a HL10 handset lifter but do not hear the remote ring detection, please check the following:
Check the Plantronics HL10 lifter position on the phone. Make sure the handset lifter positioned directly over the phone’s speaker.
If your telephone speaker is not under the HL10 lifter. Attach the optional “external ring detector” cable. This cable plugs into the lifter and provides a small, black microphone. It is included in the plastic bag of lifter accessories. Mount the microphone near your telephone’s speaker.
Adjusting telephone’s ringer volume. If the phone’s ringer is too quiet, it may not trigger the ring detection built into the lifter. Try turning up the ringer volume of your phone.
Your telephone ringer have different rings? For example internal calls vs external calls vs transferred calls. Does the phone ring the same for each type of these calls. If so try changing so all calls use the same tone.
Intermittent buzzing or humming can be caused by electrical equipment located in the immediate area of the telephone and headset system, such as fluorescent lighting, computers, fax machines, typewriters, and power strips (surge protectors). Frequently, power cords and cables that are bundled together will cause buzzing. The best solution is to keep this type of equipment separated from the headset, amplifier and telephone.
There are several factors that could be causing a buzz or humming on a headset. A lot depends on what model you are using.
Go to the slide switch settings on the left hand side of the Plantronics Vista M12/M22. In some cases it should be set at 6 rather than 5. If that does not help the situation, the problem could be environmental, from electrical devices in your area. It could also be a compatibility issue with your telephone.
2) If you’re using a Plantronics Wireless Headsets such as the Plantronics CS540, CS510, Savi W740, W710
- The headset could be too close to the telephone. Try moving it further away from the phone if possible.
- Intermittent buzzing can be caused by electrical equipment located in the immediate area of the telephone and headset system, such as fluorescent lights, computers, fax machines, typewriters, and power strips (surge protectors). Frequently, power cords and cables that are bundled together will cause buzzing. The best solution is to keep this type of equipment separated from the headset, amplifier and telephone whenever possible.
- Try changing the configuration dial (wheel on the left side of the charging base) to a different setting. The recommended setting for most phones is 1.
- The unit may be picking up radio frequency. Call Plantronics Technical Support @ 1-800-544-4660 for information on a Plantronics RFI filter.
Yealink phones are widely used by a host of different companies around the world. For companies that own these models Yealink SIP T40P T40G T41P T41S T48G T48S T46G T46S T42G T42S T38G T26P T27P T27G T28P T29G
and have purchased a Yealink wireless headsets and want their employees to be able to remote answer, Yealink have created their own electronic hook switch called the EHS36*.
*Note: If you have Yealink SIP T58A, T57W. T54W. T53W, T53, T48S, T46S, T42S, T41S IP phones, you will need Yealink EHS40 adapter instead.
Although Yealink has created a cheaper EHS cable for their customers, it has come to our attention that there may arise some technical difficulties when it comes time to actually connect the EHS36 from your wireless headset to your Yealink phone. Therefore I have compiled a list of helpful tips and trouble shooting options that may help with connecting everything correctly.
The follow instructions apply to all these wireless headset models:
- Plantronics CS540+EHS Yealink
- Plantronics Savi W740 + EHS Yealink Certified
- Plantronics CS510+EHS Yealink Certified Wireless
- Plantronics Savi 8210 + EHS Yealink Phones
- Plantronics Savi 8220 + EHS Yealink
1. Make sure you have all the correct parts in front of you the picture below shows what you should have and the names everything. (This picture shows the Plantronics model CS540.)
First connect the 3.5 mm cable from your Yealink EHS36 to the base of your wireless headset.
Second, connect the RJ12 cable from the EHS36 to the EXT port on the back of the desk phone, you may need to flip your phone over depending on whatever model you have.
Third connect the RJ11 cable to the back of the Yealink where the black headset port next to the receiver port.
3. Adjusting your Headset to the correct setting:
Making sure that your headset is on the right settings is just as important as connecting it correctly through the EHS36. If you’re settings are not adjusted correctly your headset will have technical issues such as static, feedback or echos.
Settings that work are:
Configuration Switch: B
Speaking Volume: 3
Listening Volume: Around 3
4. If all else fails, check to make sure your firmware is up to date:
Making sure that your Yealink desk phone’s firmware is up to date is a last resort and should only be checked and upgraded by an IT professional or your service provider. (Changing your firmware may cause problems that will render your phone unusable so make sure to check before changing anything.) The EHS36’s firmware can also be updated but this should be done as a last resort. See firmware upgrade info HERE
5. Lastly for those users who wants to add a Plantronics busy light for the wireless headset. You need a 3.5mm splitter (we don’t carry) for the wireless headset, since the existing 3.5mm port on the wireless headset based is used by the EHS36 adapter.
For any questions contact 1-877-999-3838 or www.HeadsetPlus.com
If you are using a corded Headset from Jabra or Plantronics on a Mitel phone and don’t have a headset button pre-programmed on your phone, then you will need to manually assign and program a key on a blank multi-function key. (Blank are in the center of the phone console. See picture below)
Note: Phone must be off while you are programming multi-function keys
PROGRAMMING HEADSET KEY (Corded Headset):
Step 1: Dial 397
Step 2: Select a blank multi-function key
Step 3: Dial 317 to enable headset mode
You are now able to answer calls using the headset button you programmed.
Here is a link for more programmable functions for your Mitel phone.
Headsets for Training New Employees
For all businesses it is important that they train their employees correctly so they know how to deal with unique or difficult situations. The companies that utilize phones for most of their business need to be able to train their employees by listening into their calls and making sure the information they are providing is correct and up to date.
There are special training cords for both Jabra and Plantronics corded headsets. For Jabra there is the Y training/Supervisor Cable which enables the trainer to listen in on a conversation and also interject if needed.
Then there is the Y-training/supervisor cable with observe only functionality which enables the trainer to listen in but not interject.
For Plantronics there is only the y-training/supervisor cord, splitter with mute switch. This enables the supervisor to choose whether they interject or not by simply hitting the mute switch.
For wireless headsets that are older than the CS500 series you can use something called a Zoomswitch.
The Zoomswitch enables you to connect two wireless headsets two it and then connect it to the desk phone. This allows two people to be on the same phone call just like the training cables.
HeadsetPlus.com has a pre-bundle Plantronics wireless training package, complete with everything you need: Plantronics CS540 Wireless Headset Training Package
For those rare cases that you have both a wireless headset and a corded headset and wish to use them both for training you can still use the Zoomswitch.
However you will need to make sure you have an amplifier which connects from your corded headset to the Zoomswitch. The reason you will need an amplifier is because the Zoomswitch connects to the handset port which normally does not have any amplification by itself. Therefore you will need an amplifier to amplify the signal up to the corded headset. Since the wireless headset has an amplifier built into the base it does not need to be connected to an amp.
Here is the training setup for the zoomswitch, found here.
Still have questions, call one of the headset experts at HeadsetPlus.com 877-999-3838. they can answer any questions you may have.
Are you in an IP (Voip) call center using softphones where you need train a new staff using USB headsets?
A Windows computer can only recognize one USB sound device at a time. So the computer cannot activate two USB headset at the same time. You can connect two USB headsets, but only one can be turned on.
There are no solution to utilize two USB headsets on a computer as training headsets. The reason is because your computer OS (Windows or Mac) does not recognize more than one USB headset at one time. This is a limitation of the computer OS.
With Quick Disconnect (QD), both Plantronics and Jabra (GN Netcom) have a training cable you can attached two headsets to one computer for training purpose
Jabra Setup: Use a Jabra Link 265 USB training cable with 2x Jabra Biz 2300 QD Mono Noise Canceling Headset.
Good option here for training. Great sturdy headsets that cover 1 ear and plug in via USB. Great sound and voice quality, great for training Has a great noise canceling microphone. Click here to buy now.
Jabra (GN Netcom) Setup:
Use a Jabra USB training cable with two Jabra QD Headsets. We recommend this pre-configured Jabra Computer USB Training Bundle, 2x Jabra Biz 1500 Headset :
Jabra also offer a better quality training bundle that includes 2 x Jabra Biz 2300 to cover both ears with only a slight increase in price. Having both ears cover helps the employee concentrate better so the background noise and disturbance doesn’t bother him during the phone call. Jabra PC USB Training Bundle with Two Jabra Biz 2300 Duo Headset :
Plantronics Setup: 1 x Plantronics DA70 USB Headset Audio Processor 2 x Plantronics HW510 EncorePro 510 Noise Canceling Headset HAC cert.
This is a Plantronics training setup for a computer. Comes with everything that you need. Very comfortable and great sound and voice quality. Has a great noise canceling microphone. Very easy setup and great for the price, click here to buy now.
Still not clear, call one of the headset experts at HeadsetPlus.com 877-999-3838. they can answer any questions you may have.
A. S11 use the same amplifier base, but they come with different styles of headsets. The S11 headset is a simple headband style. The S12 replaced the old S10. Both include the same convertible headset, but the S12 amplifier is updated with a newer look and feel. The new S12 base does not include a tone controller.
Q. What is the “Firefly” feature on the Plantronics S12?
A. The Firefly in-use indicator light is a LED light on the end of the microphone that flashes when the headset is in use or “On Line” to let others know you are on the phone.
Q. Callers cannot hear my voice on the Plantronics S12/S11.?
A. There are a few things that may be causing this.
- Make sure the mute button is turned off.
- Increase the outgoing volume by adjusting the speak volume control. (see below)
- Adjust microphone so it is closer to your mouth.
- Check the configuration setting (see below) to be sure it on the correct setting
- Check to be sure the unit has been installed correctly.
Q. How can I increase the volume of my Plantronics S12/S11?
Adjusting the Receive volume (what you hear):
- This is controlled using the volume dial of the amplifier base.
- On the Plantronics S11 the dial is labeled “Listen.” The S11 also have a dial labeled “Tone” which will change the bass/treble frequency of the incoming sound.
- The Plantronics S12 has a soft rubber volume dial between the headset/handset and mute switches which will increase or decrease your listening volume.
Adjusting the transmit volume (how others hear you):
- The Plantronics S11 and S12 all include two transmit volume adjustments. The TX setting adjusts the transmit level to HI or LOW, and the dial allows you to adjust the sound level within each range.
- On the S11, the range setting is located on the left side of the amplifier labeled “Tx Level.” The transmit volume dial is on the top of the amplifier labeled “Speak.”
- On the Plantronics S12, the TX setting and transmit volume dial are on the right side of the amplifier.
Plantronics S11 Volume Control
Plantronics S12 Volume Control
Q. Where should my configuration switch be set at with the S11 or S12??
A. For most phones is should be set to either 1 or 4.
1- most phones
2- Definity phones
3- Merlin Phones
4- GE 2-9450 phones
5- Siemens phones
6- NW Bell phones
Please see the Plantronics compatibility guide for switch setting information.
Q. How do I install the Plantronics S12?
A. On the back of the S12 Base unit there are 2 ports. One says “Handset” and one says “telephone”. Unplug the “Handset” from the base of your existing telephone and plug it into the S12 base unit where it has the “Handset” icon. Then take the short cable that came with the S12 and plug it into the port on the base of the S12 where it has the “telephone” icon, Then plug the other end into where your “Handset” was on your existing telephone. Plug the headset into the port with the icon of a “headset” on it. Route the headset cord through the cable management channel on the bottom of the amplifier. Make sure the AC Power is plugged into the wall and the configuration setting should be on one where the call is clear to you and your caller.
Q. I don’t hear a dial-tone on my Plantronics S11 or S12. What should I do?
- Make sure all cable connections are correct and firmly in place. Pay special attention that the handset cord is properly connected.
- Ensure Ac power adapter is connected and the power is on.
- Make sure you have pressed the headset button and the headset indicator is on.
- Make sure the telephones handset is off hook .Adjust listen volume control.
- Adjust the compatibility slide switch.
- Ensure that the headset is centered on your ear.
Q. Can I buy a replacement headset for the S11 or S12?
A. Yes. This is the Plantronics S11 replacement headset (shown below).
This is the Plantronics S12 replacement headset (shown below).
Please note: The S12 replacement headset is the headset only. No headband p/n 43298-01. You will need to purchase these item separately.
Q. Can I use an Plantronics H-Series headset or different headset with the Plantronics S11 or S12? A. No, The S11 & S12 are designed to be used with the specific headset it comes with.
Q. I hear a hum in the headset of the S11 or S12.?
- Adjust the compatibility slide switch until the sound is clear.
- Try other switch settings (It will not harm the headset or your phone).
- Try installing the headset on another phone in another location, if the hum is still present you may need to replace the unit.
Q. Can the headset on Plantronics S12 be worn on either ear?
A. Yes, the S12 headset can be worn on either ear. Wear the headset on either ear, then rotate the microphone boom so it is positioned along your cheek. The microphone should be positioned approximately 2 – 3 finger widths from the corner of your mouth.
Q. How do I make a call using the S12?
A. Put the headset on. Remove the telephone handset from the cradle and place it on your desk.if there is no dial tone in the headset make sure the headset button is pressed.Use your telephones keypad to make a call.When you are done with the call simply place the telephones handset back into the cradle to disconnect the call.
Q. The red light at the top of the box (just above TONE) keeps blinking on the Plantronics S11. It stays on for a while and then goes out. Is this normal?
A. Yes, this is normal. The red light flashing is an On Line Indicator Light and it is voice activated. This lets people know that you are on the phone.
Q. Is the headset on S11 and S12 Noise Canceling?
A. Yes, Both models have a noise-canceling microphones.