If callers keep saying they can hear you faintly or have to ask you to repeat yourself, and you're using a Jabra or GN Netcom direct-connect headset with the GN1200 smart cord, the fix is usually simple: switch to the GN1210.
Quick answer
GN1200 vs GN1210: the difference
Both cords connect a Jabra or GN Netcom QD headset to your desk phone the same way, with the same channel-selector switch to match your phone. The difference is entirely in the microphone circuit: the GN1210 adds a genuine amplification boost that the standard GN1200 doesn't have — a 4-32dB increase in microphone volume, depending on the channel setting — increasing your transmit volume so callers can hear you clearly. It's compatible with most carbon-based telephone systems, including the Avaya CallMaster III and IV. If your headset and cord are working fine except that people keep saying you sound quiet or far away, this is almost always the fix — not a defective headset.
Because exact compatibility can vary by phone and headset model, call our headset experts at 877-999-3838 with your specific phone and Jabra/GN headset model, and we'll confirm the GN1210 is the right fit before you order.
Why can't callers hear me clearly on my Jabra or GN Netcom headset?
If you're using the standard GN1200 smart cord and callers say you sound quiet, the fix is usually switching to the GN1210 smart cord, which adds a 4-32dB microphone amplification boost. This is a common issue and rarely means the headset itself is defective.
What is the difference between the GN1200 and GN1210 smart cord?
Both connect a Jabra or GN Netcom QD headset to a desk phone the same way, with the same channel-selector switch. The GN1210 adds a 4-32dB microphone amplification boost for a genuine transmit-volume increase, while the GN1200 does not.
Will the GN1210 fix low microphone volume on any Jabra headset?
The GN1210 works with any Jabra or GN Netcom QD headset that currently uses the GN1200 smart cord, since it connects the same way, and is compatible with most carbon-based telephone systems, including the Avaya CallMaster III and IV. If low mic volume persists after switching, it's worth confirming the channel-selector switch is set correctly for your phone.
Is the GN1210 compatible with my specific phone system?
The GN1210 works with most carbon-based telephone systems, but exact compatibility can vary by phone and headset model. Call our headset experts with your specific phone and Jabra/GN headset model, and we'll confirm compatibility before you order.
If your headset's microphone volume is the only problem, you likely don't need a new headset — just the right cord. Call our headset experts at 877-999-3838 if you have questions about your specific setup.
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