Author
Jorge Gomez
Technical Product Manager, HeadsetPlus.com goes by George
I cover professional headsets and conferencing hardware - which models actually work with which phone systems, and why.
- 329guides and troubleshooting articles
- Since 1995authorized reseller, Poly & Jabra
About Jorge
Jorge Gomez's job is working out which headset will actually work with the phone system a company already has. At HeadsetPlus he tests hardware from Poly, Jabra, Yealink and EPOS, along with the EHS cables and adapters that decide whether a headset can answer a call from across the room.
Most of that work is for IT teams fitting out a whole floor rather than one desk, usually on a mixed stack: some people on desk phones, some on Teams or Zoom, some doing both from home two days a week.
Nearly every guide on this site started as a question from one of those rollouts.
How I make recommendations
Most of my writing is compatibility work, and the honest answer is often that the headset someone is about to buy will not work with their phone. I would rather say that up front than process the return.
HeadsetPlus is an authorized reseller for Poly, Jabra, Yealink and EPOS, so the hardware I test is the same hardware we ship - not review samples on loan. Where a guide says a product is the wrong choice for a use case, it says so even when we stock it.
What I cover
The categories I work in most, and the guides behind them.
Most-read guides
The pieces people actually arrive on, mostly from a headset that is not behaving.
Why the Poly Focus 2 keeps muting itself
The mute button is not broken. What the proximity sensor is doing, and how to stop it.
How to reset a Poly or Plantronics wireless headset
The factory-reset sequence, model by model, when a base and headset stop pairing.
What the beeping on a Plantronics wireless headset means
Every beep pattern decoded, and what the headset is actually trying to tell you.
Cisco IP phone compatible headsets
Which Poly, Jabra and EPOS models work with which Cisco phones, and the cable each needs.
Headsets for 911 dispatch and air traffic control
What changes when a headset has to survive a dispatch console instead of a desk.
Hearing aid compatible headsets
Working telecoil and hearing-aid compatible options for desk phones and softphones.
Recent guides
Headset Guides 13 articles
Headset Installation FAQ 46 articles
Direct Connect Headsets 31 articles
Wireless Headsets 24 articles
Ask me about a deployment
Compatibility questions are the reason most of these guides exist. If your phone system is not covered by one of them, ask directly.