Dispatch Headset Guides

Expert advice, buying guides, and industry insights for business teams

911 dispatcher wearing a single-ear headset with a boom microphone at a dispatch console with several monitors

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What Headsets Do 911 Dispatchers Use?

Why dispatch headsets come in two parts, how to choose one ear or two, what changed when Poly left dispatch, and what to check before you replace anything.

Jorge Gomez Sep 23, 2026· 5 min read

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Latest Articles

Close-up of a dispatcher speaking into the boom microphone of a single-ear headset

What Is Sidetone on a Headset?

Why you hear your own voice in your headset, what goes wrong when sidetone is too loud or too quiet, and why it matte...

Sep 23, 2026 · 4 min read

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Dispatcher pressing the push-to-talk button on a headset amplifier while speaking into a boom microphone

What Is Push to Talk and How Does It Work?

Push to talk explained: why the mic only works while the button is held, why only one person can talk at a time, and ...

Sep 23, 2026 · 5 min read

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A 911 dispatch position with CAD and map monitors, a radio console screen, desk speakers, a gooseneck microphone, a headset on the desk and a foot pedal underneath

What Equipment Do 911 Dispatchers Use?

The five systems on a 911 dispatcher's desk, what each one does during a call, and how one headset connects the dispa...

Sep 23, 2026 · 6 min read

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