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Store Policies & Returns

HeadsetPlus.com offers a 30-day return policy (30 days from invoice/sale date)**. If you are not 100% satisfied with your purchase or if the item is defective, simply follow these return instructions, we will be happy to replace with a new one or refund your purchase (minus shipping cost). No returns or exchanges accepted after 30 days. After 30 days, please contact the manufacturer directly for warranty exchange (see warranty section below). Contact us via email and request RMA# (Return Merchandise Authorization) number and return instructions. Be sure to tell us your name, order#, the item you wish to return, and the reason for the return. Shipping cost is non-refundable under any circumstance.

** Except for special order items and accessories from Plantronics, Jabra, Polycom and EnGenius (batteries, ear cushions, and headbands, etc).  These are non-returnable, non-refundable.  All sales final.

Returns:

You must have a Return Authorization (RMA#) number for any return or exchanges. RMA# must be clearly labeled on the outside of the box. Do not use the original box for shipping or write on the original packaging. The RMA# issued is valid for 30 days. If we do not receive the return within 30 days, the RMA# is no longer valid. Without a RMA#, your package will be refused and return to you. All items must be returned in its original new condition, original box, and packaging with all the original manuals and contentsFailure to return all the materials in its original condition may cause your return to be sent back to you. Buyer is responsible for all return shipping costs. We recommend that all returns and exchanges be sent via a traceable carrier such as UPS or FedEx. Shipping insurance, signature confirmation and tracking # is highly recommended. HeadsetPlus.com is not responsible for packages lost during the return shipping. Please allow 10-20 business days for us to inspect the return items and issue the refund.

If you wish to cancel an order after it is shipped (processing status), you will need to call us for an RMA#. DO NOT refuse the package when it arrives. A $25 fee (UPS refusal fee) will be charged for refused packages. To cancel an order, please call (650) 306-9768 or email us as soon as possible.

Technical Support Phone Numbers:

What if my product not working? Please contact technical support department directly below.  99% of the time it's a simple setting or adjustment.  Headsets almost never work perfectly out of the box.  It needs to be fine tuned to your device or telphone.

  • Plantronics* Technical Support: 855-765-7878
  • GN Netcom Technical Support: 866-697-8757
  • Jabra Technical Support: 866-697-8757
  • Polycom Technical Support: 888-248-4143
  • Clearone Technical Support: 800-283-5936
  • Panasonic Technical Support: 800-211-7262
  • Engenius Technical Support: 714-432-8668
  • AT&T/VTech Technical Support: 800-222-3111
  • Clarity/Walker Tech Support: 800-426-3738
  • Konexx Technical Support: 800-275-6354
  • Konftel Technical Support: 866-606-4728
  • Sennheiser Technical Support: 877-736-6434
  • RCA Customer Service: 800-511-3180
  • VXi Technical Support: 800-742-8588

*Plantronics will be happy to replace any defective or broken products. However, many technical problems can be easily resolved by phone or email. If our technicians determine that your product needs to be replaced, you can exchange it through Plantronics warranty advance replacement by filling out the warranty claim form .

Payments and Sales Tax:

We accept Visa, MasterCard, American Express and Discover. You may also pre-pay by check (please call us with the total). Orders ship to California, Maryland, Puerto Rico, and Canada are subject to sales tax. All other states are Tax Free! We also accept Purchase Orders (PO) with approve credit.

Warranty Repair Information:

Plantronics:

If you have problems with your Plantronics headset after 30 days, Plantronics offers a one (1) year warranty on all their products. For Plantronics warranty call 800-544-4660. You can also reach Plantronics Technical Support at 800-544-4660 if you need technical assistance with your headset. Also see our Plantronics Warranty information page.

GN Netcom:

If you have problems with your GN Netcom headset after 30 days, GN Netcom offers a 1-year warranty on all their products. For GN Netcom warranty call 800-826-4656. You can also reach GN Netcom Technical Support at 800-327-2230 if you need technical assistance with your GN Netcom headset. Also see our GN Netcom/Jabra warranty information page.

Jabra:

If you have problems with your Plantronics headset after 30 days, Jabra offers a 1-year warranty on all their products. For Jabra warranty call (800) 327-2230. Also see our GN Netcom/Jabra warranty information page.

Polycom:

If you have problems with your Polycom product after 30 days, Polycom offers a 1-year warranty on most of their products. For Polycom warranty repair call 1.800.765.9266. You can also reach Polycom technical Support at 888-248-4143 if you need technical assistance with your Polycom products.

ClearOne:

If you have problems with your ClearOne product after 30 days, ClearOne offers a 1-year warranty on most of their products. For ClearOne warranty repair call 1.800.283.5936. You can also reach ClearOne technical Support at 800-283-5936 if you need technical assistance with your Polycom products.

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Sunday 23 September, 2018 68073478 requests since Wednesday 26 November, 2003