Avaya Phone Buttons Guide: Hold, Mute, Speaker and Headset Keys
Where Hold, Transfer, Mute, Speaker and the headset key are on Avaya J100, 9600 and 1600 phones, and what the red light and screen symbols mean.
Read the articleHeadsetPlus resources
Expert headset buying guides, compatibility advice, and workplace audio tips for teams that need clear communication.
Where Hold, Transfer, Mute, Speaker and the headset key are on Avaya J100, 9600 and 1600 phones, and what the red light and screen symbols mean.
Read the articleJust published
The Cisco 8841 and 8851 side by side, with the 8811 and 8861, and what the 8851's Bluetooth, USB port and expansion m...
Which Cisco 7800 and 8800 desk phones have end-of-sale dates, why the 8800s are not one of them, and what the 9800 se...
Factory reset a Cisco 7800 or 8800 IP phone from the keypad or the menu, then put back the headset settings the reset...
Why dispatch headsets come in two parts, how to choose one ear or two, what changed when Poly left dispatch, and what...
Why you hear your own voice in your headset, what goes wrong when sidetone is too loud or too quiet, and why it matte...
Push to talk explained: why the mic only works while the button is held, why only one person can talk at a time, and ...
1 article
Where Hold, Transfer, Mute, Speaker and the headset key are on Avaya J100, 9600 and 1600 phones, and what the red lig...
7 articles
The Cisco 8841 and 8851 side by side, with the 8811 and 8861, and what the 8851's Bluetooth, USB port and expansion m...
Which Cisco 7800 and 8800 desk phones have end-of-sale dates, why the 8800s are not one of them, and what the 9800 se...
Factory reset a Cisco 7800 or 8800 IP phone from the keypad or the menu, then put back the headset settings the reset...
4 articles
Why dispatch headsets come in two parts, how to choose one ear or two, what changed when Poly left dispatch, and what...
Why you hear your own voice in your headset, what goes wrong when sidetone is too loud or too quiet, and why it matte...
Push to talk explained: why the mic only works while the button is held, why only one person can talk at a time, and ...
5 articles
Teams noise suppression cleans what others hear from your mic. Here's where to find it, when to turn it off, and how ...
When a headset is plugged in but Teams won't use it, work through these checks in order, from device settings to Blue...
A Teams echo almost always starts at one person's speakers, and a headset stops it. Choppy audio is usually the wirel...
2 articles
How to fix a RingCentral microphone that isn't working, from the "access to your microphone is blocked" message to a ...
What to check when RingCentral audio isn't working: no sound, echo or choppy calls, a quick network test, and your he...
3 articles
Fix Zoom when it uses the laptop microphone, monitor speakers or another audio device by testing routing before and a...
Understand why Bluetooth audio changes when a Zoom call activates the microphone and how to compare direct Bluetooth ...
Learn what Zoom headset certification covers and how it differs from basic audio compatibility, USB HID controls and ...
1 article
Compare USB, Bluetooth and DECT headset connections for VoIP calls, including range, call controls, audio routing and...
12 articles
Two unrelated federal rules put a headset on a truck driver: one about where the hands go, one about how loud a legal...
Want your desk headset to also work with your smartphone? A simple adapter cable does the job, no new headset needed....
Wondering if you're legally required to use a hands-free headset while driving? Almost certainly, in some form — and ...
22 articles
Choosing between a Poly Savi and Jabra Engage wireless headset comes down to two questions: how loud is your environm...
Some conference calls need more than one headset on the line at once. Here's the current lineup of wireless headsets ...
Bluetooth headsets raise a consistent set of questions — real-world range, why connections drop, what "profiles" mean...
24 articles
The Jabra Evolve2 75 is the headset for people who take calls all day in loud environments and need everything to wor...
Three things decide whether a headset works with your phone: the socket it plugs into, the brand of cable between the...
The Jabra Evolve2 65 and Evolve2 75 look similar and cost noticeably different amounts, and the whole decision comes ...
14 articles
Most phones need an amplifier to properly power a corded headset. Here's the complete reference — the current Poly MD...
Want one headset to work with both your desk phone and computer, without buying two separate ones? The Plantronics MD...
Professional headsets ship as two pieces: the headset, and a phone-specific cable. Here are the seven real reasons th...
1 article
EPOS carries Sennheiser's audio engineering forward under a new name — the direct continuation of Sennheiser Communic...
18 articles
The GN Netcom 9120 and Jabra GN9125 are discontinued, but if you're still running one, here's the complete setup, tro...
The GN 9330e, 9330e USB, and GN Netcom 9350e were GN Netcom's flagship wireless office headsets. Both are discontinue...
A Bluetooth office headset connects your computer and mobile phone without swapping headsets. The question is which o...
44 articles
USB Plantronics headsets plug straight in, Bluetooth ones use their adapter, and corded quick disconnect headsets nee...
The Plantronics S11 and S12 were the standard analog headset amplifiers for years. Both are discontinued now, but if ...
Yealink phones don't use Plantronics or Jabra EHS cables — Yealink makes its own, and picking the wrong one is the to...
9 articles
Troubleshooting a DuraFon 1X system? Here's the complete reference — compatibility, frequency and WiFi coexistence, s...
Setting up or troubleshooting a DuraFon 4X system? Here's the complete reference — range specs, line dedication and g...
The DuraFon Pro's broadcast paging, multi-base registration, and handset grouping go well beyond a standard cordless ...
13 articles
Poly Lens is now the HP Poly Studio App. Here is where to download the version for your computer or phone, and why Po...
Buying headsets for a federal agency? Section 508 is part of the conversation but often misunderstood. Here's what it...
One earpiece or two looks like the easy decision — until mid-afternoon. The monaural vs binaural headset choice isn't...
26 articles
The Voyager 510S was one of the first headsets to switch between a desk phone and cell phone mid-call. It's discontin...
The Plantronics CS70/CS70N is discontinued, but the setup and troubleshooting still apply if you're running one. Here...
Whether you can run more than one Plantronics wireless headset off a single base depends on your model. Here's how cu...
33 articles
Six EncorePro models that look identical differ in exactly two things that matter: how many ears they cover and how t...
Plantronics has been making headsets since before the moon landing — literally. Here's the year-by-year story, from a...
Poly's model names don't tell you much. What actually separates their headsets is a handful of specific technologies ...
6 articles
Microsoft Teams headset vs UC headset: learn what certification, the Teams button, mute sync and the USB adapter chan...
Business headsets and Macs mostly get along, but three things trip people up: using built-in Bluetooth instead of the...
Ever notice a faint hum under your voice on a cheap analog headset? That's electrical interference from inside your c...
1 article
Laptop speakers and mics aren't built for meetings. The Jabra Speak line fixes that with one portable speakerphone ov...
24 articles
Zultys IP phones connect a headset directly through the headset jack — no amplifier needed. Here's the affordable cor...
The cable underneath an Avaya headset changes from desk to desk. Here is which one your phone takes, which jack it be...
Nortel systems are out of production but plenty still run. They're straightforward to fit a headset to, once you know...
13 articles
That three-armed speakerphone in every conference room for two decades? Polycom invented it. The full story — who fou...
The Polycom SoundStation 2 was the boardroom standard for years, and plenty are still in service. Discontinued now, b...
ClearOne's MAX line expands differently to Polycom: instead of adding microphones, you add whole phones, each with it...
6 articles
Q. Are the new Plantronics aviation headsets FAA approved? Yes. The products meet the FAA’s TSO (Technical Standard O...
A push-to-talk headset adapter keeps your mic muted by default and transmits only when you press the button — the opp...
Many call centers and small businesses make it a practice to record all of the phone calls they receive. Whether it i...
1 article
Sennheiser (soon to be known as EPOS) is a well known name for many long distance travelers as they bring their wir...
2 articles
Most consumer cordless phones have a 2.5mm headset jack, not 3.5mm, and often output less audio than you'd want. Here...
One-X Agent and one-X Communicator are softphones, so the headset plugs into the computer. The connection order, the ...
1 article
Bose is a well know brand for the consumer based products as home speakers , sound bars, headphones and earplug and n...
1 article
Hearing aid users have two very different headset options, and knowing which you need is the whole decision: a teleco...
1 article
Standard cordless phones can't cover a 250,000 sq ft warehouse or a 12-floor building. EnGenius DuraFon and FreeStyl ...
Need a faster answer?
Tell us your phone system, workspace, and team size. We will help narrow the choices.